ibis budget Marseille Vieux Port 2 stars

Customer review rating (ALL Rating) 4.1/5 2,914 reviews

Best price
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46 rue Sainte, 13001 MARSEILLE, France

Description

Hotel extras

  • Ideal location in the heart of the Old Port

  • Numerous restaurants nearby

  • Secure luggage storage for a fee

  • Bar/lounge where you can relax

  • Payable car park located a two-minute walk from the hotel

Our accommodation(s)

Hotel location

ibis budget Marseille Vieux Port

46 rue Sainte
13001 MARSEILLE
France

GPS:43.292195, 5.373801

Telephone
Fax +33 4 91 54 95 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LA CAPITAINERIE

Our bar La Capitainerie welcomes you with family or friends to simply enjoy a drink in a friendly setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,914 reviews

TripAdvisor Rating  3.5/5  1,843 reviews

Bien situé

Customer review rating 4.5/5

Carsten V. Solo - Confirmed reviews ALL

Staff very nice Room clean

Cher Carsten V., Nous vous remercions pour votre aimable commentaire. Nous sommes ravis de lire que vous avez apprécié notre emplacement, notre personnel accueillant et la propreté de votre chambre. Nous espérons vous accueillir à nouveau bientôt. Stéphane Mojica Directeur

Good stay

Customer review rating 4.0/5

Laura L. Families - Confirmed reviews ALL

The hotel was ok, very good value for the money, but the room had very poor air and it was difficult to have it refreched. But the location of the hotel was excellent, and the price very nice.

Dear Laura L., Thank you for your positive review. We appreciate your feedback and are glad to hear you found value in your stay with us. We will address the air circulation concern to enhance guest comfort. We look forward to welcoming you back. Stéphane Mojica Directeur

baggage storage issues, taxi problem

Customer review rating 2.5/5

I M. Families - Confirmed reviews ALL

We arrived at the hotel at 11 am, we had requested one room out of 4 rooms to be ready for us early. the hotel insisted they did not have a room to keep our baggage for some time, and said we had to hire their lockers, costing 20€ in total. All Accor hotels have a room in which they can keep our baggage for small time periods. Next day we had booked 2 taxis to take us to St Charles rail station. Luckily I booked well in advance. No taxi arrived. Finally, the reception said it would be better to walk and take a metro as we might miss our train. so we did. Reception made no effort to find us an alternative taxi solution, so we ran to the vieux port and took the M1. Disappointing service.

Dear I M., We thank you for taking the time to share your feedback with us. We apologize for not being able to provide you with a room upon your arrival at 11:00 am. As our hotel was fully booked the day before, and check-out is at 12:00 pm, we were unable to accommodate your request. Our establishment offers individual luggage storage with secure lockers at €4 for four hours. Regarding taxis, we work with the largest taxi company in the city. Normally, the cars take 5 minutes to arrive. Our reception staff are familiar with this company as well as the traffic conditions in Marseille, and I can assure you that if they advised you to take the metro, it was because traffic must have been at a standstill in the city and waiting for another taxi to arrive would have caused you to miss your train. We hope to welcome you on a future stay. Sincerely, Stéphane Mojica Director

Great location

Customer review rating 3.0/5

Ana Couples - Confirmed reviews ALL

Staff was very nice but the disabled accessible room was small and cramped and therefore we had to stack up furniture in order to be able to navigate with my wheelchair. Also there was a loud repetitive noise that might have come from the electric blinds, every 10 minutes. After we turned on the air con, that was quite noisy too and masked the intermitent one. To be honest, it was the worst IBIS budget hotel we stayed at.

Dear Ana, we appreciate your feedback and are sorry to hear about the challenges you faced during your stay. We apologize for the inconvenience caused by the size of the disabled accessible room and the noise disruptions. We will investigate the issues with the electric blinds and air conditioning to ensure a more comfortable stay for our guests. Your comments are valuable to us, and we will take them into consideration for future improvements. Thank you for highlighting these concerns. Warm regards, Stéphane Mojica Directeur

Standard

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Clean, well located, bed was terrible, but linen was fine. Buffet breakfast was excellent, staff were very friendly

Dear guest, thank you for your feedback. We appreciate your kind words about our cleanliness and location. We apologize for the inconvenience with the bed and will address this issue promptly. We are glad you enjoyed our buffet breakfast and experienced our friendly staff. We hope to welcome you back soon. Stéphane Mojica Directeur

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Other web-users rate our hotel

  • 1,431 reviews 9.1/10 Location
  • 1,831 reviews 5.2/10 Room
  • 1,358 reviews 8.8/10 Service
  • 23 reviews 8.9/10 WiFi
  • 789 reviews 9.1/10 Breakfast
  • 731 reviews 5.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.