ibis Charleroi Airport Brussels South 3 stars

Customer review rating (ALL Rating) 4.3/5 650 reviews

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ibis Charleroi Airport Brussels South - Image 1
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590, chaussée de Charleroi, 6220 FLEURUS, Belgium

Description

Hotel extras

  • Near Charleroi airport

  • Sleep Park & Fly Formula

  • Free parking for our customers

  • Shuttle service to the airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Airport Brussels South

590, chaussée de Charleroi
6220 FLEURUS
Belgium

GPS:50.4667, 4.53748

Telephone
Fax +32 71 81 23 44

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  650 reviews

TripAdvisor Rating  3.5/5  449 reviews

horrible night

Customer review rating 1.0/5

Mariusz Business - Confirmed reviews ALL

First, I was given a room that was cold, and the heating didn’t work. Of course, the gentleman at the reception changed my room, but unfortunately, it wasn’t to the standard I paid for. I had booked a room with 1 Double Bed and 1 Twin Bed, but was instead given a room with only 1 Double Bed. Additionally, the room had a bad smell (there seems to be an issue with the bed). I didn’t report it to reception because I was worried the next room would be in the basement. I am very dissatisfied.

Do not book this hotel

Customer review rating 0.5/5

Manisha M. Families - Confirmed reviews ALL

Room lacked basic things like no blind/ curtain on velux window which meant day light entered early hours I.e poor sleep! TV did not switch on , room was poorly lit at night ( just 1 small wall lamp and 2 table lamps ) , used chewing gum stuck to a cardboard information triangle left on the bed. We brought this to the attention of night staff who couldn't offer any alternative rooms. Next morning, spoke to the reception desk before checking out but no apologies were offered . We have wrote 2 complaint emails already addressed to the manager. However, there have been no acknowledgement/ responses to the emails sent so far!

Dear Manisha, Thank you for taking the time to share your feedback. We are sorry to learn about the issues you encountered during your stay regarding the amenities in your room and the level of cleanliness. Our guests' comfort is a priority, and we usually provide well-equipped rooms with appropriate lighting and uninterrupted sleep quality. Moreover, we aim to offer a hospitable environment, and it is disappointing to hear that our team's response did not meet your expectations. We also apologize for the lack of follow-up on your complaints, as timely and effective communication is something we strive for. Finally, we understand that the presence of refuse on your bed was unacceptable, and we will be looking into how this oversight occurred to prevent such incidents in the future. We hope we can provide you with an improved stay in the future. Kind regards, Dimitrio Virone, Hotel Manager

Well placed hotel. Easy to find.

Customer review rating 4.5/5

Roger H. Solo - Confirmed reviews ALL

Conveniently situated hotel on our return journey from Milan to Calais. Ample free parking. The rooms are clean and have everything you need. Comfortable bed.

Dear Roger, Thank you for taking the time to share your review. We are delighted that you enjoyed your stay with us and we are glad that the high standards we set ourselves met your expectations. However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year, but we assure you we do our best to keep them competitive. We hope that you will return on your next visit to Belgium. Kind regards, Dimitrio Virone, Hotel Manager

Good stay

Customer review rating 4.5/5

Hok E. W. Families - Confirmed reviews ALL

Clean and staff very friendly.

Dear Hok, Thank you for taking the time to share your review. We are truly heartened to hear that your stay at ibis Charleroi Airport Brussels South was a pleasant one. We are pleased that you found our hotel clean and appreciated the friendliness of our staff. Our team strives to provide a welcoming and tidy environment for all our guests, and it is always rewarding to receive such positive feedback. Nevertheless, we understand that you found the room to be a bit on the smaller side. Our standard rooms are designed to be compact and efficient, offering a cozy space for travellers to rest. We hope that this did not detract too much from the overall comfort of your stay. Moreover, it's great to know that you valued the simplicity and efficiency of our services. These are aspects we pride ourselves on to ensure a smooth experience for our guests. Though our rooms are indeed snug, we hope that our recent renovations and the addition of new Ibis bedding enhanced your sleep quality. We hope that you will return on your next visit to Brussels. Kind regards, Dimitrio Virone, Hotel Manager

Convenient

Customer review rating 4.5/5

Josep Business - Confirmed reviews ALL

Convenient location close to Airport. Professional staff

Dear Josep, Thank you for taking the time to share your review. It is heartening to hear about your satisfactory experience at our hotel. We are delighted that you appreciated our hotel's proximity to the airport and the professionalism of our staff. Our team works diligently to ensure that our guests can enjoy a seamless stay, from the moment they arrive until their departure. With our round-the-clock reception ready to assist with any needs or reservations, we strive to offer the convenience and service quality that our guests deserve. Moreover, it's rewarding to know that our efforts to make every stay enjoyable are recognized and appreciated. We hope that you will return on your next visit to Brussels. Kind regards, Dimitrio Virone, Hotel Manager

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Other web-users rate our hotel

  • 350 reviews 8.4/10 Location
  • 550 reviews 5.2/10 Room
  • 510 reviews 9/10 Service
  • 9 reviews 7.5/10 WiFi
  • 316 reviews 4.2/10 Comfort
  • 231 reviews 8.1/10 Breakfast
  • 208 reviews 5.4/10 Cleanliness
  • 108 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.