Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.2/5 938 reviews

Mercure San Sebastián Monte Igueldo - Image 1
Mercure San Sebastián Monte Igueldo - Image 2
Mercure San Sebastián Monte Igueldo - Image 3
Mercure San Sebastián Monte Igueldo - Image 4
Paseo del Faro 134, HSS00345, 20008 SAN SEBASTIAN, Spain

Description

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

Our accommodation(s)

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

GPS:43.321766, -2.009642

Telephone
Fax +34 943 21 50 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  938 reviews

TripAdvisor Rating  3.5/5  611 reviews

What a view!

TripAdvisor rating 4.0/5

fadkabbani Friends getaway - TripAdvisor review

This was my third stay here and the view of La Concha Bay does not disappoint. It’s absolutely breathtaking. It must be one of the best views in the world. The hotel ticks all the boxes with a basic breakfast and has a fantastic fun fair next to it which is great fun for all ages. A funicular is available which takes you down to the bay. Some more fun. If you want somewhere to stay for a reasonable price and close to the food in San Sebastián this is a must.

Bad Smell in Bathroom

TripAdvisor rating 1.0/5

TheClareOne Couples - TripAdvisor review

I checked in to the hotel yesterday as a platinum Accor member. We were out for the day and on returning noticed a bad smell in the bathroom, which I gleaned was coming from the wash handbasin. This morning it was so putrid that I advised reception. We went out for the day only to return to the same disgusting smell rising up from the sink. I spoke with another receptionist and waited in the lobby. I was told 20 minutes later that a product had been poured down the sink. It is clear something was poured down so I returned to reception to advise that I would leave it for a while to see if it resolved the problem and if not I would be checking out and looking for a refund as I had prepaid for 3 more nights and there are no other rooms available. The very rude receptionist told me I would get no refund and that I should have told them about the smell yesterday. Unbelievable! No apology and a smart alec attitude when the hotel should not be selling a room with this sort of problem. How dare she expect guests to stay in rooms where a nauseating smell is wafting from the bathroom. Also, breakfast is not good. Cold eggs and poor choice. Air con not working as apparently it’s a central system on “winter mode”. Food was nice in the restaurant yesterday and the staff in there, at the pool and in the bar are pleasant. That’s all I can say in favour of the hotel. It’s not good. Don’t stay here!

Stay here for Best View of San Sebastian

TripAdvisor rating 4.0/5

Varun J TripAdvisor review

This Hotel commends the best view of San Sebastian. On top of monte Igueldo. Excellent view from Lobby, Balcony and our room too. Many of the hotel staff are indifferent. In spite of check in time of 3 PM, room was not ready, required many follow ups.

A hilltop hotel overlooking San Sebastián

TripAdvisor rating 2.0/5

AlanMichaelWard Couples - TripAdvisor review

As an Accor Silver member with extensive international travel experience this was a disappointing stay to start a month long stay in Spain. Whilst the reception staff were friendly I felt our room allocation was poor. For our membership welcome drinks we thought the head barman wasn’t very welcoming or friendly. We couldn’t eat in the bar on our first night because of a large and quite noisy corporate event. Breakfast was disappointing both mornings particularly because of the cold fried eggs. In conclusion, quality management at this Accor property is in need of improvement.

Great view not so great rooms.

TripAdvisor rating 3.0/5

Resort68581504913 Couples - TripAdvisor review

Great view from room but that’s where it stops. Conversations and worse , bathroom noise, was clearly heard from adjoining rooms. Service from staff was friendly from most but some (bar and dining) was a little surly). San Sebastián is a wonderful place to stay and similar views could be found from alternative accommodation - take that instead.

Dear Guest, Thanks for your review of our hotel. We are delighted that you enjoyed the breathtaking view from your room, which many of our guests have described as the most beautiful in the world, offering a unique location in a very special place. However, we regret that some aspects of your stay did not meet the standards you expected. We understand the importance of a peaceful environment, and we strive to ensure our soundproofing measures provide a comfortable and quiet stay for our guests. Additionally, we are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to enhance the quality of service we provide. Nonetheless, we hope that you found our location to be favorable, nestled atop Mount Igueldo, offering the best views of the city and an exclusive experience next to the historical funicular and amusement park. We hope to have the opportunity of welcoming you again in the future. Best wishes, Hotel Monte Igueldo

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Other web-users rate our hotel

  • 634 reviews 8/10 Location
  • 1,327 reviews 7.3/10 Room
  • 830 reviews 4.9/10 Service
  • 33 reviews 1.1/10 WiFi
  • 382 reviews 4.9/10 Food
  • 356 reviews 4.9/10 Comfort
  • 346 reviews 6.1/10 Breakfast
  • 245 reviews 3.2/10 Value

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.