Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,003 reviews

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Mercure Bordeaux Château Chartrons Hotel - Image 1
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Mercure Bordeaux Château Chartrons Hotel - Image 3
Mercure Bordeaux Château Chartrons Hotel - Image 4
81 cours Saint-Louis, 33300 BORDEAUX, France

Description

Hotel extras

  • Secure private car park reserved for hotel guests.

  • " Le C" restaurant, tasty cuisine combining local and Mediterranean notes.

  • "Le C" garden for sipping cocktails and sharing mezze in the sunshine.

  • "Le C" bar for a glass of local wine, open every day until midnight.

  • The hotel is located in the Bordeaux-Chartrons district, 10 minutes from the heart of the city

Our accommodation(s)

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le C

Le C, your new restaurant in Bordeaux's historic Chartrons district! A rich menu with seasonal cuisine that's bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

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Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  2,003 reviews

TripAdvisor Rating  3.5/5  1,186 reviews

Helpful, pleasant staff. Well positioned hotel.

TripAdvisor rating 4.0/5

PoshTottie1410 TripAdvisor review

Convenient for Bordeaux, about 30x minutes from the old town with parking & EV charging stations, a bonus for us. Comfortable rooms & helpful staff. Restaurant reasonable, limited choice but tasty. Breakfasts good offering a cooked selection as well as the usual coffee & croissants!

Comfortable hotel not too far from city centre

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed our stay but would have liked more attention to replenishing the breakfast items that had run out

Dear Guest, thank you for your positive review. We appreciate your feedback regarding breakfast items and will address it with our team. We hope to welcome you back soon. Best regards, Jeanne, front office Team.

Stay ok

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Reacted to us promptly when there was a problem with the room. Pillows very hard,

Dear Guest, thank you for your feedback. We are glad we could promptly address the issue with your room. Please note that we will look into the matter of the hard pillows. We appreciate your stay with us. Warm regards, Jeanne, front office team.

Ok. Nothing special on room 205. A basic equipped hotel

Customer review rating 3.0/5

Jadelotus Couples - Confirmed reviews ALL

Positive: privilege room with sofa is larger. Bathroom is roomy, friendly housekeeping ladies. Hotel has parking and a bar/ restaurant. To improve: larger closet, noisy vibration from the vent of the restaurant on the ground floor ( below our room), no acknowledgement on personal room request email, indifferent front desk staffs. Parking security gate was broken/being repaired. We basically parked the car, checked in prepaid room, need no housekeeping service, had couple bar drinks purchase, checked out two nights later. Nothing memorable. Nothing offensive either.

Dear Sir, we thank you for sharing your feedback regarding your recent stay in room 205. We appreciate your comments on the spacious privilege room and the friendly housekeeping team. We apologize for the noise disturbances caused by the restaurant ventilation and any inconvenience related to the size of the closet. Your feedback is valuable as it helps us focus on areas needing improvement. Should your travels bring you back to us, we would be delighted to offer you a more memorable experience. Sincerely, Geraldine Chateau, Director of Operations

Customer review rating 4.0/5

K. Couples - Confirmed reviews ALL

Very friendly staff!! Excellent breakfast. We first got a room with lots of issues (Noise, fridge and airco not working, electric socket out of the wall, mold on the bath, shower bar wasn't fixed.. but, upon our first request we got another room within 15 minutes.

Dear guest, thank you for your feedback. We are glad to hear you enjoyed our friendly staff and excellent breakfast. We apologize for the inconvenience you faced initially and appreciate your understanding. We hope to welcome you back soon. Best regards, Jeanne, front office team.

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Other web-users rate our hotel

  • 569 reviews 7.9/10 Location
  • 1,157 reviews 6.5/10 Room
  • 966 reviews 8.4/10 Service
  • 10 reviews 6.4/10 WiFi
  • 488 reviews 7.9/10 Breakfast
  • 307 reviews 6/10 Cleanliness
  • 13 reviews 3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.