ibis Grenoble Centre Bastille 3 stars

Customer review rating (ALL Rating) 4.0/5 695 reviews

Best price
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ibis Grenoble Centre Bastille - Image 1
ibis Grenoble Centre Bastille - Image 2
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5, rue de Miribel, Les Trois Dauphins, Place Félix Poulat, 38000 GRENOBLE, France

Description

Hotel extras

  • Located in the heart of the city

  • Labeled ALLSAFE by Bureau Veritas

  • Paying undercover private car park

  • Tram lines A and B, Victor Hugo stop

  • 328 yds (300 m) from the Bastille cable car

Our accommodation(s)

Hotel location

ibis Grenoble Centre Bastille

5, rue de Miribel, Les Trois Dauphins, Place Félix Poulat
38000 GRENOBLE
France

GPS:45.190347, 5.725937

Telephone
Fax +33 4 76 47 78 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR ENCAS

We always provide service with a smile. Try a fine regional beer or soft drink along with a great Augusto pizza, also on the terrace on sunny days!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  695 reviews

TripAdvisor Rating  3.5/5  607 reviews

Horrible rooms, poor service

Customer review rating 1.5/5

P K. Business - Confirmed reviews ALL

The room was not even equipped with necessary items like hand towel and hand soap. The cleaning was not done regularly. Breakfast was monotonous and with limited options. The intercom was not working.

Dear P K., Thank you for your feedback. We regret that your experience did not meet your expectations, particularly concerning room amenities and service issues. Please rest assured that we take all comments seriously to enhance our guest experience. Sincerely, Franck

Well Located, Breakfast is really good!

Customer review rating 4.5/5

Sofia Business - Confirmed reviews ALL

People are very nice, I feel very welcome

Dear Sofia, Thank you for your kind words regarding our location, breakfast, and the welcoming atmosphere created by our team. We are delighted to know you enjoyed your stay and hope to welcome you back soon. Best regards, Franck

Asked for baby bed, no baby bed

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

My baby had an operation at CHU Grenoble the morning after our stay (and we live 2,5h away) so we decided to book your hotel. I clicked the button to request a baby bed AND wrote in the requests box the reason for our stay and that could we please have a baby bed. When we arrived, there was no baby bed in the room, and the room didn't even have space to put one. Luckily, I was prepared and we brought our travel baby bed and the staff moved our room to one that had space for it, so I used our own bed.... however what if I had not brought our own? What if there were no more rooms with space? We only decided to put it in the car at the last minute to really make sure he had somewhere to sleep... I'm so happy I did. Unfortunately we cannot trust your hotel anymore and will not be staying there for our sons further appointments at CHU Grenoble.

Hello We thank you for sharing your experience with us. We are sincerely sorry to learn that you did not receive the requested baby cot. Your situation was particularly delicate, and we understand the importance of having the appropriate equipment. Please accept our apologies for this inconvenience. Rest assured that we will take measures to improve our special request management procedures to prevent this from happening again in the future. We understand your concern and deeply regret that you have lost confidence in our establishment. If you give us another chance, we will do our best to regain your trust. We wish you all the best for your son's upcoming appointments at CHU Grenoble. Yours sincerely, Franck

Well located, pretty good breakfast

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Two night stay, one of the two morning hot water was missing. Some work to be done on structure.One of the night we needs 10min to be opened the door and access (it was only around 11pm). Well located, friendly staff. Hotel parking is a good service, but parking area itself are too small for current car dimension and also ramp for access/exit are very small, difficult to approach with a medium dimension modern car.

Dear guest, thank you for your feedback. We are glad you enjoyed our central location and breakfast. We apologize for the inconvenience you faced with the hot water, room access, and parking facilities. Your comments are valuable, and we will address these issues promptly. We appreciate your kind words about our staff. We hope to welcome you back for an improved experience. Warm regards, Franck

ROOM clean but bad smell

Customer review rating 2.0/5

Me Business - Confirmed reviews ALL

Very small room (ok for 2 nights, not more!!) but I had to open window any time I went in because of very bad smell.

Dear ME, thank you for sharing your feedback. We apologize for the inconvenience you experienced regarding the room's smell. We will investigate this matter further to ensure a pleasant stay for all our guests. Looking forward to welcoming you back. Franck

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Other web-users rate our hotel

  • 487 reviews 8.8/10 Location
  • 500 reviews 4.4/10 Room
  • 498 reviews 9.1/10 Service
  • 14 reviews 2.3/10 WiFi
  • 244 reviews 3.9/10 Comfort
  • 218 reviews 8.6/10 Breakfast
  • 173 reviews 4.9/10 Cleanliness
  • 130 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.