Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,378 reviews

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Novotel Brussels Airport - Image 1
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Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg, 1831 Diegem (Brussels), Belgium

Description

Hotel extras

  • 24hours Check-in , 24hours reception team available.

  • Free Airport Shuttle from 6am(4am in summer) until 11pm every 30 minutes

  • Spacious and soundproof rooms with separated toilet from bathroom

  • Delicious breakfast buffet, bar and restaurant open every day

  • Meeting rooms up to 140m2 and fitness center recently reniewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem-Vuurberg
1831 Diegem (Brussels)
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,378 reviews

TripAdvisor Rating  4.0/5  1,889 reviews

Moderate stay, poor and stingy management/service

TripAdvisor rating 1.0/5

David V Business - TripAdvisor review

If you look for a place to be treated as a loyal Accor member you are definitely at the wrong place here. This is equally the same for the Novotel City Center Brussels and I guess all Accor facilities in Brussels are the same. No sense of loyalty, poor service, no amnesty’s, even no water in the rooms, the minibar is empty and serves pure as a furniture gadget in the rooms. However they have a mini supermarket next to the reception to buy these amenity’s you should be entitled to = rediculous. Idem for Novotel City Center.

Perfect stay close to the airport

Customer review rating 5.0/5

Tara T. Solo - Confirmed reviews ALL

I was recommended Novotel Brussels Airport from an acquaintance who enjoyed their stay. The close proximity to the airport was awesome enough, but then I see there's also a free airport shuttle, and that sealed the deal. And the shuttle was easy to find at the airport. Both rides I took were on time, which is of great importance when it comes to catching a flight. It comes by often, too, and this made planning my pick up and drop off times a breeze. Then I get to the check in desk and the great experience continued. Receptionist was kind and welcoming while also working quick and efficiently. The receptionist when I checked out was the same way. Checking out is a breeze, just drop the key in the designated box. I wanted to double check which side of the road the shuttle would pick up on and she was kind and helpful in answering. The room was clean, quiet and comfortable, plenty of sockets around the room to get things charged up, for multiple people. The bed was a little squeaky when I initially sat on it and I worried it would be an annoyance, but then I didn't hear it again the rest of the night. Mattress is on the firmer side (but the good kind of firm!) and several very comfortable pillows. Bathroom had basic toiletries, toilet room is separate from the shower and sink area, and if I remember correctly there were four towels 👍🏼 A selection of teas along with an electric kettle, coffee, sugar and powder creamer were provided and a bottle of mineral water was also complimentary. The sitting area was cozy and I found the couch very comfy for lounging. There's area available to store luggage. And what I found interesting that I don't see in most hotels is that there is an "inside door" to the bedroom. You can close that door to have separation from the bathrooms and closet area. I didn't try any of the food while I was there, which was a bummer. I'll have to check it out next time. Because I definitely plan to stay here again when I eventually return to Belgium. I had a great experience and have no reason to look for any place else. I highly recommend staying here if you'll be flying in/out of Brussels.

Excellent location shuttle bus to airport very convenient

Customer review rating 4.5/5

Barry Couples - Confirmed reviews ALL

Great location for one night near airport

Dear barry r., We very much appreciate your comments regarding your stay at the Novotel Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Berghmans Front Office Manager

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very friendly staff

Dear Guest, Thank you very much for this kind review of your recent stay. We truly appreciate your kind words about your stay with us at Novotel Brussels Airport. We are delighted that you enjoyed the welcoming ambiance and the attentive service provided by our team. Our staff takes great pride in offering a friendly and accommodating experience to all of our guests, and we're thrilled to hear that we met your expectations. The hotel's serene environment is something we're also proud of, as well as our commitment to ensuring a comfortable stay with amenities such as 24-hour reception, air conditioning with individual controls, and a variety of room options to suit different needs. We look forward to seeing you again soon. Best regards, Your Novotel Brussels Airport Team

Excellent

Customer review rating 5.0/5

Micheal L. Families - Confirmed reviews ALL

Breakfast is fantastic as well with all staff.

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Other web-users rate our hotel

  • 1,573 reviews 9/10 Location
  • 1,558 reviews 7.3/10 Room
  • 1,755 reviews 8.5/10 Service
  • 24 reviews 8.4/10 WiFi
  • 699 reviews 6.7/10 Value
  • 632 reviews 7.4/10 Cleanliness
  • 601 reviews 6.8/10 Breakfast
  • 116 reviews 3.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.