Mercure Paris Le Bourget Hotel

Customer review rating (ALL Rating) 3.8/5 331 reviews

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Mercure Paris Le Bourget Hotel - Image 1
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Mercure Paris Le Bourget Hotel - Image 4
2 Rue Jean Perrin, LE BLANC MESNIL CEDEX, 93150 LE BLANC MESNIL, France

Description

Hotel extras

  • A green setting

  • Easily accessible from the highways

  • Spacious meeting areas

  • Outdoor swimming pool and terrace

  • The "Les Aviateurs" restaurant serves homemadecuisine

Our accommodation(s)

Hotel location

Mercure Paris Le Bourget Hotel

2 Rue Jean Perrin, LE BLANC MESNIL CEDEX
93150 LE BLANC MESNIL
France

GPS:48.953152, 2.450349

Telephone
Fax +33 1 45 91 08 27

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES AVIATEURS

Our terrace was given a whole new look for 2016: make the most of it in warm weather. Enjoy delicious seasonal dishes prepared by our new chef. New spring menu as of April 20, 2016.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  331 reviews

TripAdvisor Rating  3.0/5  356 reviews

No Breakfast on day 2

Customer review rating 1.5/5

Eric Business - Confirmed reviews ALL

Hotel extremely expensive in terms of value for money Day 2: no breakfast as personnel did not show up. No back up plan as reception was in panic mode - I had to help guests myself to get a coffee and hot water by switching on the appliances myself. Still charged for a breakfast that was not delivered. Reception told we will be reimbursed/compensated but still no news three days later. I left the hotel to move to a different and better quality services for similar cost.

Unacceptable Experience

Customer review rating 0.5/5

Özlem Business - Confirmed reviews ALL

I had a reservation with a check-in on October 18th and check-out on October 19th. I arrived at the hotel around 3 a.m. on October 19th, only to find the doors completely closed. I had to force my way in, and when I finally made it to the reception, the receptionist’s behavior was shockingly rude and disrespectful, as if she was about to attack us. She refused to give us a room, stating that the system had been shut down, and said we could not check-in under any circumstances. After about 45 minutes of arguing and discussing the situation with her, she finally agreed to give us a room. I had just come off a 25-hour flight, and my colleague and I needed to rest for only 4 hours before checking out again. Not only did she waste our precious resting time, but her behavior was so shockingly rude and disrespectful that it left a lasting negative impression on me. As a frequent traveler who has stayed in numerous hotels, I have never experienced such horrible customer service. I am an Ambassador member of the Marriott chain, and this is the first time I have ever encountered such behavior, or even heard of a hotel system being shut down after midnight. This experience was, by far, the worst I’ve ever had, especially due to the attitude of the receptionist on duty at that time. Words cannot fully express how disrespectful and unprofessional her approach was.

Very Basic Hotel, 3 stars worth MAX

Customer review rating 1.0/5

Dana Business - Confirmed reviews ALL

Team was very friendly and helpful but that was only positive thing. Room old and out dates, hairdryer was broken, bedside light was not working, no water in the room (and the hotel in the middle of nowhere), water pressure in the shower was weak and unstable. Bed was narrow and pillowa way too big.

ISOLATED UNLESS YOU HAVE A CAR

Customer review rating 3.5/5

Dave Business - Confirmed reviews ALL

Middle of nowhere. Handy for the airport. In need of modernisation. Bedrooms large.

Exceptional front desk service

TripAdvisor rating 4.0/5

F1Rocks Business - TripAdvisor review

I would like to extend my gratitude to the Duty Manager, Mr Marvin, for taking care of our group when we were staying in the hotel. A few of us had fallen ill and Mr Marvin went the extra mile to help us. I appreciate his decisiveness and kindness extended to us. My thanks also to the front desk staff like Camellia who made our stay much more enjoyable.

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Other web-users rate our hotel

  • 126 reviews 6.1/10 Location
  • 339 reviews 4.4/10 Room
  • 303 reviews 7.7/10 Service
  • 9 reviews 4.9/10 WiFi
  • 201 reviews 4.5/10 Comfort
  • 147 reviews 4.7/10 Cleanliness
  • 110 reviews 5.7/10 Breakfast
  • 91 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.