Hôtel Mercure Strasbourg Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 760 reviews

Hôtel Mercure Strasbourg Airport - Image 1
Hôtel Mercure Strasbourg Airport - Image 2
Hôtel Mercure Strasbourg Airport - Image 3
Hôtel Mercure Strasbourg Airport - Image 4
26, rue du 23 Novembre, 67540 OSTWALD, France

Description

Hotel extras

  • Fitness room with weights and cardio.

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

Our accommodation(s)

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540 OSTWALD
France

GPS:48.533459, 7.702017

Telephone
Fax +33 3 90 40 51 59

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Terres Gourmandes

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  760 reviews

TripAdvisor Rating  4.0/5  407 reviews

Certificate of excellence 2024

Good location to explore the Alsace and wine route area

Customer review rating 4.0/5

Ingelheim T. Solo - Confirmed reviews ALL

Good arrival. The hotel is located in a beautiful area and close to the main roads. Only negative is that the hotel restaurant is closed on weekends. The snacks available cannot compensate for a good French meal.

Dear HELMUT P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be sure that we are taking in note about everything you tell us. During your stay we tried to be reactive for the issus you had. And we are sorry for the closing day of the restaurant during the week-end. We send a mail to every guest who is coming during the week-end before their stay. I know that the dates were wrong but the closing was mentionned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence - Première de Réception

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Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

Top

Excellent position

Customer review rating 3.5/5

John A. Couples - Confirmed reviews ALL

Staff most helpful , Restaurant closed Saturday and Sunday nights. Only two items on menu that we liked, both very nice. Lack of customers most distressing

Dear JOHN A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Martin C. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Good every meal. We could see that some work was underway in some areas. We assume that the remainder of the corridor would be decorated in due course meanwhile it lets the hotel down.

Dear MARTIN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. Thank you for your feedback on the quality of the staff. Indeed, part of our hotel is being renovated, in order to better welcome our guests in the near future. We look forward to seeing you again on your next visit. Sincerely,

Good location but poorly managed rooms

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Very un pleasant smell in room due to some issue in toilete and manager didn't gave any option to change the room or solve the problem. Wr were travelling as fa.ily group of 2 rooms and have to sleep with bad odour in room

Dear ABDULLAH A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Strasbourg Aéroport

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Other web-users rate our hotel

  • 140 reviews 8.6/10 Location
  • 391 reviews 6.6/10 Room
  • 472 reviews 9.2/10 Service
  • 163 reviews 8.1/10 Breakfast
  • 156 reviews 5.6/10 Cleanliness
  • 43 reviews 5.3/10 Amenities
  • 35 reviews 3.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.