Dear Mr. B., Thank you very much for taking the time to share such a thoughtful, detailed, and genuinely personal review of your stay with us. Your words about our team mean an enormous amount to us. We are particularly happy that, after such a long journey, it was the people you met at The Emporium who ultimately shaped your impression of the hotel. Your recognition for me(Dimitar), Svetlin, Diana, and Vesi (Correct spelling) is truly appreciated, and we will make sure your kind words reach each of them personally. We also appreciate the honesty in the less positive parts of your review. Feedback like yours is extremely useful because it gives us a much clearer picture of the guest experience beyond a score. We will certainly share your comments regarding Torro Grande restaurant, the sushi offering, outdoor dining, and the breakfast experience with our respective teams. We are especially sorry that your dining experience did not reach the standard you expected. Please keep in mind Torro Grande is not part of the hotel, it is the restaurant in closest proximity. Regarding our breakfast and sustainability efforts, we completely understand that our approach may raise questions. The Emporium Hotel Plovdiv is the first MGallery Collection hotel to move from a traditional buffet to an entirely à la carte breakfast concept. This was a conscious decision based not only on the quality and freshness of the food we serve, but also on our efforts to significantly reduce food waste. We are particularly proud that, alongside introducing this concept, we received our Green Key certification, which recognizes our broader environmental practices. Since implementing the à la carte breakfast, we have achieved a reduction of more than 50% in food waste. We certainly do not expect every guest to prefer an à la carte breakfast over a buffet, and we respect your perspective. Nevertheless, we wanted to share the measurable results behind the decision, as sustainability is something we take very seriously and continue to work on every day. I would love to have a chat with you about all of our sustainability practices if you are interested and hopefully prove to you what we are doing is not ''greenwashing''. Your comments about the room are also well understood. As part of the MGallery Collection, we have had the privilege of transforming a historic building in the heart of the city, while preserving its original structure and architectural character. This means that the existing "skeleton" of the building has remained, and our rooms have been thoughtfully designed to make the best possible use of the spaces available to us. At the same time, we fully understand that room layouts and personal space preferences are different for every guest. Should you visit us again, we would be delighted to show you some of our other room categories, where you may find a layout that offers more personal space and better suits your preferences. Most importantly, we are genuinely grateful that despite the points you felt could be improved, you would stay with us again "in a heartbeat." That is perhaps the greatest compliment you could give us. Thank you again for your honesty, your generosity in recognizing our colleagues, and for sharing your experience in such a memorable way. We hope to have the pleasure of welcoming you back to Plovdiv and giving you an even stronger reason to return. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. K., Thank you very much for taking the time to share your wonderful feedback. We are truly honored to read that your stay with us was one of the best experiences you have ever had. Such kind words are the greatest reward for our entire team and motivate us to continue delivering the highest standards of hospitality. It is especially rewarding to know that you appreciated our team's service, the quality of our accommodations, the cleanliness, and our breakfast experience. We are also grateful for your recommendation and your perfect overall rating. Thank you once again for choosing The Emporium Hotel Plovdiv – MGallery Collection. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another exceptional stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Ms. M., Thank you very much for taking the time to share your wonderful feedback and for giving us such an excellent rating. We are delighted to hear that you had an excellent stay with us and that every aspect of your experience, from the arrival and accommodation to the breakfast, service, and overall comfort, met your expectations. It is especially rewarding to know that you would highly recommend us to your friends and family. Your kind words and continued trust as an ALL – Accor Live Limitless member are truly appreciated. We look forward to welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection for another memorable experience in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Ms. P., Thank you for taking the time to share your honest and detailed feedback following your stay with us. We are pleased to hear that you found our team friendly and helpful. Our colleagues always strive to provide warm, attentive service, and we truly appreciate your recognition of their efforts. At the same time, we are sorry that certain aspects of your experience did not fully meet your expectations. Regarding the windows, as part of the Accor family, our hotel follows international safety standards and regulations regarding room window design. For guests who prefer the possibility of enjoying fresh air directly from their room, we have intentionally created a selection of rooms with balconies, providing an additional connection with the outdoors. We understand that having an opening window is an important personal preference for some guests, and we would be happy to assist with selecting the most suitable room category for any future stay. We also appreciate your comments regarding our breakfast experience. We understand that an à la carte concept may sometimes be perceived as more limited due to the structured menu options. However, we would like to assure you that our restaurant team is always available to personalize the experience by adjusting ingredients, removing certain items, or combining dishes from the available selections according to guests’ preferences. One of the main reasons we have chosen this concept is our commitment to freshness and sustainability. By preparing dishes individually upon request, we ensure that guests receive freshly made meals of the highest quality while reducing food waste, rather than having food displayed for extended periods as is often the case with traditional buffet setups. That being said, we value your feedback and understand that we can improve how we communicate these possibilities to our guests. We will continue working with our team to ensure that guests are aware of the flexibility available and can enjoy the breakfast experience to its fullest. Thank you again for your valuable feedback. We truly appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back to The Emporium Hotel Plovdiv – MGallery Collection and provide you with an experience that better reflects the standards we aim to deliver. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. T., Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that you felt at home during your stay at The Emporium Hotel Plovdiv – MGallery Collection. It is especially rewarding to know that our team made such a strong impression on you and contributed so positively to your overall experience. While we are pleased that you enjoyed the rooms and food, your recognition that it is our staff who made your stay special means the most to us and will be shared with the entire team. We sincerely appreciate your kind words and look forward to welcoming you back again in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. H., Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that your overall experience was satisfactory and that you found our team, accommodation, cleanliness, and service at a good level. Your comments are valuable to us and help us understand where we can further improve. We also appreciate your constructive note regarding the internet connection speed, as well as your feedback on the breakfast selection. Please be assured that your remarks will be shared with the relevant departments for review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. G., Thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed your stay with us from arrival to departure and that you appreciated our breakfast, spa facilities, and the warm and caring attitude of our team. It is especially rewarding to know that you felt well looked after as an ALL Accor Diamond member, including the late check-out and welcome amenities. Your recognition of our team’s service and hospitality truly means a lot to us. We also appreciate your constructive suggestion regarding Chromecast functionality on the TV. Feedback like yours is very valuable as it helps us improve our guest experience. We hope to have the pleasure of welcoming you back again soon for another excellent stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. H., Thank you very much for your detailed and wonderful feedback. We are truly delighted to hear that you had such an enjoyable long weekend with us and that our team made such a positive impression on your stay. Your kind words about the attentiveness and dedication of our staff mean a great deal to us. We strongly believe that it is the small gestures that create memorable experiences, so we are especially pleased that our team’s effort to assist with the teabags was appreciated. Your recognition of our bar staff and bell team will certainly be shared with them. It is also fantastic to know that you enjoyed our convenient location for exploring the Old Town, as well as the comfort, cleanliness, and overall atmosphere of the hotel. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi connection speed. Please rest assured that your comments are valuable to us as we continuously work to improve our guests’ experience. Thank you once again for choosing The Emporium Hotel Plovdiv – MGallery Collection. We hope to welcome you and your friends back again very soon. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. I., Thank you very much for your excellent and detailed feedback following your family stay with us. We are truly delighted to hear that you rated all aspects of your experience so highly, from the arrival and check-in to accommodation, cleanliness, breakfast, WiFi, and our team’s service. It is especially rewarding to know that you appreciated our hotel’s sustainability efforts and initiatives, as well as the quality of our food and dining experiences across lunch, dinner, and room service. Your recognition of our team’s efforts means a great deal to us. We are also very pleased that you would recommend both our hotel and the ALL Accor loyalty program. Your kind words are a strong motivation for our entire team. We look forward to welcoming you and your family back again in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. W., Thank you very much for taking the time to share your detailed feedback following your recent business stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to hear that you enjoyed the warm welcome, the friendliness of our team, and the overall cleanliness and management of the hotel. It is especially rewarding to know that our reception team, bellman, and breakfast colleague contributed positively to your experience – your kind recognition will certainly be shared with them. At the same time, we truly appreciate your constructive feedback regarding the WiFi connection speed and aspects of the accommodation. Please rest assured that your comments are very important to us, and we will carefully review these areas to further improve our services. We are also sincerely grateful for your loyalty as a valued Diamond member of ALL – Accor Live Limitless. Thank you once again for your recommendation, and we look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. L., Thank you very much for taking the time to share your feedback following your recent business stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to learn that you had such a positive experience and that you particularly enjoyed our spa area, breakfast selection, and the service provided by our team. It is especially rewarding to know that all aspects of your stay – from arrival to departure – met your expectations. Your kind recommendation and perfect rating truly mean a lot to us and motivate our team to continue delivering memorable experiences for our guests. We sincerely appreciate your loyalty as a member of ALL – Accor Live Limitless and look forward to welcoming you back again on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to learn that you enjoyed your week with us while visiting Plovdiv and that you appreciated the comfort and cleanliness of your accommodation, as well as the smooth arrival experience. It is also wonderful to know that our Housekeeping team contributed positively to your stay — your kind recognition will certainly be shared with them. As a valued ALL – Accor Live Limitless Platinum member, we are especially pleased that you enjoyed your upgrade, welcome drink, and overall loyalty recognition. Providing memorable experiences for our loyal guests is very important to us. We also appreciate your comments regarding value for money and sustainability initiatives. Your feedback is extremely valuable and helps us continue improving the overall guest experience. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Klaus G. O., Thank you very much for taking the time to share your wonderful feedback following your stay at The Emporium Hotel Plovdiv - MGallery Collection. We are delighted to learn that you enjoyed our quiet location, the brand-new feel of the hotel, and the friendliness of our team. It is especially rewarding to know that you appreciated the proximity to Plovdiv’s Old Town and that you would choose to stay with us again in the future. Your comments regarding Wi-Fi and the loyalty programme are also highly valued, as they help us continue to refine and improve the overall guest experience. It would be a true pleasure to welcome you back on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. G., Thank you for sharing your feedback regarding your stay at The Emporium Hotel Plovdiv - MGallery Collection. We sincerely apologize for the technical issue with the “fireplace” in your room, which disrupted your comfort. Our night-shift colleague did offer a room change, but we understand that you preferred to stay, as your visit was only for one night. The issue has now been fully resolved to ensure it does not happen again. We truly value your feedback and hope to have the opportunity to provide you with a flawless stay on your next visit to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager

Dear Ms. M., Thank you very much for your wonderful review and for sharing such detailed feedback. We are delighted to hear that you consider The Emporium Plovdiv – MGallery Collection “a true gem.” It is truly rewarding to know that our attentive service, elegant design, and especially the breakfast experience made your stay exceptional. Your kind words about the lady in charge of breakfast will be shared with her—she will be thrilled to know she contributed so positively to the start of your day. We also appreciate your comment regarding the bathroom mirror. Your feedback is valuable, and we will certainly take it into account as we continue improving our guest experience. It was our pleasure to look after you, and we hope to welcome you back again on your next visit to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager

Dear Ilia P., Thank you very much for your outstanding review. We are thrilled to hear that you found every aspect of your stay excellent and that our team, especially Yani and Svetoslav, contributed to making your experience so enjoyable. Your kind words about our staff, service, dining options, facilities, and sustainability initiatives are greatly appreciated. We are delighted that we could provide you with a memorable stay and that you felt fully cared for throughout your time with us. We look forward to welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection for another exceptional experience. Warmest regards, Dimitar Tsolyov Front Office Manager

Dear Mr. H., Thank you for sharing your experience and for rating your stay so highly. We are delighted to hear that you enjoyed the comfort and design of our rooms, as well as the amenities provided. It is great to know that the in-room espresso machine added a pleasant touch to your mornings. We truly appreciate your positive comments about our team and the overall quality of your stay. Your feedback regarding breakfast is also valuable, and we will continue working to refine our offerings. We hope to have the pleasure of welcoming you back on your next visit to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager

Dear Mr. S., Thank you for taking the time to share your wonderful review and impressions from your stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to know that you appreciated the elegant design, quiet and comfortable room, and the convenience of our location near the Old Town. It is especially rewarding to read your kind words about our team’s personalized service — we will make sure to share your compliments with Diana, who will be thrilled to know she contributed to making your stay memorable. We are very happy that you enjoyed your time with us and we look forward to welcoming you back for another refined experience in the heart of Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager