Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,198 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,198 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

Nothing special about it at all

Customer review rating 1.5/5

G. M. Business - Confirmed reviews ALL

Cold, corporate and lacking character. Miserable staff that don’t enjoy service. Room service was over an hour wait on the first night and on the second night they didn’t even pick up. When I did finally get a meal the fries were soggy as they are delivered under tin foil. There are plenty of better hotels for the same price.

Dear G., Thank you for taking the time to review your stay. It is disheartening to hear that your experience did not meet the high standards we strive to uphold. Our goal is to provide a warm and welcoming atmosphere, and we regret that we appeared to fall short in this regard during your visit. We take note of your observations regarding the arrival and departure experience, as well as the queuing times. We are continually seeking ways to streamline these processes for our guests' convenience. Regarding the room service experience you faced, we are genuinely sorry for any inconvenience caused by the delay and the quality of your meal. Your comfort and satisfaction are paramount, and we aim to ensure that all dining options, including those enjoyed in the privacy of your room, are of the highest quality. Cleanliness is a key focus for us, and we are pleased that you found our standards in this area to be satisfactory. Additionally, we are committed to sustainable practices and appreciate your neutral sentiment on our initiatives. We constantly strive to balance eco-friendliness with guest comfort. Please rest assured that we value all guest feedback as it is crucial for our continuous improvement. Your comments have been shared with our team to review and consider how we can enhance our service delivery. Thank you once again for your candid review. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Novotel Melbourne South Wharf Team

Do not care

Customer review rating 1.0/5

Andrea M. Business - Confirmed reviews ALL

I waited 50 minutes for the concierge. Even though the managers spoke to me, guaranteeing the concierge would be with me shortly. I had mould in the bathroom and NO towels. The worst thing was the pubic hairs in the bath. No one cares about me concerns. We spend $29,000 on accommodation each year AND they didn't care. Disappointed ☹️

Dear Andrea, Thank you for taking the time to review your stay. We are deeply concerned to read about the issues you experienced during your stay, particularly as they do not reflect the high standards of service and care we strive for. We regret to hear about the wait time you encountered for the concierge service and the condition of your room. Your comments regarding the cleanliness and the state of the bathroom have been noted with the gravest concern. We take pride in maintaining impeccable standards of cleanliness, and it is disheartening to learn that we did not meet this mark on your occasion. Regarding the heating and air-conditioning, our rooms are equipped with individual temperature controls for our guests' comfort, though we apologize if this did not function to your satisfaction. We also acknowledge your feedback on the breakfast and housekeeping services, as well as the departure process. Our aim is always to provide an efficient and pleasant experience, and it is evident that we fell short in these areas during your visit. The food and beverage experience you described is also not characteristic of our offering; we are truly sorry it did not meet your expectations or our own high standards. We value the insights provided by our ALL – Accor Live Limitless loyalty members, and your experience is certainly not indicative of the benefits and service we wish to deliver. Your loyalty is important to us, and we are saddened to hear that you felt uncared for, as our team endeavors to address every guest's concerns with the utmost attention and urgency. Please rest assured that we take all guest feedback seriously, and while we do not acknowledge faults lightly, we are committed to ensuring that our guests' stays are enjoyable and comfortable. We hope to have the opportunity to better serve you in the future and regain your trust. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Novotel Melbourne South Wharf Team

Great location in waterfront,Close to desired attraction and shopping

Customer review rating 4.5/5

Bruce M. Couples - Confirmed reviews ALL

Friendly and helpful staff from reception to catering. Clean comfortable and modern rooms with amazing views

Dear Bruce, Thank you for taking the time to review your stay. It is heartening to know that our prime location, conveniently close to popular attractions and shopping, significantly enhanced your stay with us. Additionally, our team takes great pride in offering warm, helpful service and will be thrilled to know their efforts have been so positively acknowledged. We are equally pleased that the cleanliness and modernity of our rooms, along with the stunning views, contributed to a wonderful stay for you. It is also rewarding to see our commitment to sustainable practices recognized, as we strive to make a positive impact on the environment. Your intention to rebook with us in the future is the highest compliment we can receive, and we eagerly await the opportunity to serve you again. Rest assured, we remain dedicated to providing exceptional experiences for all our guests. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Day room

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I booked 2 rooms til 10pm checked in at 2:00 pm and advised of an additional $30 per room because it went past 3pm phoned the booking and not advised of this on the phone.

Dear Shaun, Thank you for taking the time to share your feedback. We are pleased to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that you found our hotel to maintain a high standard of cleanliness. Your satisfaction in these areas is incredibly important to us. However, we regret any confusion regarding the additional charge for the day room beyond 3pm. Our Day Use booking starts from 9am to 3pm. We strive to ensure that all policies are communicated effectively and regret if this was not clearly conveyed at the time of your booking. We are also disheartened to hear that your check-in experience did not meet your expectations. Our goal is to provide a welcoming and accommodating environment from the moment our guests arrive. While we stand by the professionalism of our team, we take your perception seriously and are saddened by your sentiment of being dismissed. We recognize the importance of every interaction and the impact it has on our guests' experiences. Please rest assured, we are committed to providing exemplary service and care for all our guests. Your feedback is invaluable as it enables us to continually improve and refine our guest services. We hope we can welcome you back in the future. Kind regards, Novotel Melbourne South Wharf Team

Nice stay/ perfect location

Customer review rating 5.0/5

Gouri M. Business - Confirmed reviews ALL

Very friendly and helpful staff, delicious breakfast, beautiful location

Dear Gouri, Thank you for such a great review. The positive remarks on our delicious breakfast offering are much appreciated, and it is always our aim to provide a pleasurable dining experience. Thank you once again for choosing Novotel Melbourne South Wharf. We take pride in offering a service that makes our guests feel valued and satisfied. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.