Dear Suzette, We appreciate your review and the opportunity to address your feedback. We are pleased that the early check-in benefit and the barista coffee made a positive impression. Our team’s assistance and the convenience of our location also seem to have contributed well to your visit. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the shortcomings in the presentation of your room and the limited breakfast choices for children. Our team is always available to help resolve any concerns during your stay. Nonetheless, our South Wharf location remains a highlight, and we are glad you found it advantageous. The warm support you received from our staff reflects the service we aim to provide every day. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear Daniel, We appreciate you letting us know about your recent visit. We are delighted that you found our team accommodating, friendly, and helpful across every part of the hotel. It is wonderful to know their warmth made your business trip a great experience. Your kind words about the trainee who assisted with your last-minute check-out and the cheerful gentleman at Mr Carpano mean a lot to us. We will make sure they both receive your praise. Still, we are sorry to hear you noticed a couple of small items left in the hallways after service. Our housekeeping team works hard to keep our spaces spotless, and we have taken your feedback on board. Nonetheless, we are glad you enjoyed the comfort of your room and our room service. Our team strives to deliver a restful, seamless stay, and it is rewarding to know we hit the mark for you. Finally, we value your loyalty to ALL Accor and your willingness to recommend both the programme and our hotel so highly. We hope to have the pleasure of welcoming you back in the future. Best wishes, Novotel Melbourne South Wharf Team

Dear A., We appreciate your thoughtful review. We are delighted that you had such a relaxing five-night stay with us. It is great that our location worked so well for your business trip, with restaurants and your office just a short walk away. Our team is also pleased that you enjoyed the stunning view from your 24th floor room, and we are glad we could offer you a high floor without you even needing to ask. We are equally happy that you found your room spotless every day and that our staff made you feel welcome throughout your stay. Your kind words about their friendliness mean a great deal to us. We look forward to welcoming you back for another excellent experience with us. Kind regards, Novotel Melbourne South Wharf Team

Dear Sandra, Many thanks for sharing your review. We are thrilled that you found our location so convenient and enjoyed our facilities during your couple’s getaway. Our team takes great pride in delivering warm hospitality, and it means a lot to us that you felt so well looked after. We look forward to the pleasure of welcoming you back. Many thanks again, Novotel Melbourne South Wharf Team

Dear Lisa, Thank you for letting us know your impressions. We are delighted that you found our staff so professional and helpful, from check-in right through to the concierge team. It is great that your group booking ran smoothly and that our communication made the process easy for you. We are also pleased you enjoyed our spacious rooms and found the beds and pillows so comfortable. Our team is glad the breakfast hit the mark and that our location made your business trip and dining plans so convenient. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Dear Tammi, Many thanks for your valuable feedback. We are so pleased that your family stay was a positive one. Our location and our team are here to make every visit effortless, and we are glad you felt that during your time with us. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Novotel Melbourne South Wharf Team

Dear Murali, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that your stay fell short of what you expected from us. A number of aspects across your visit did not reflect the standard of care we aim to provide, and we regret that these shortcomings left you feeling disappointed. Your arrival and the comfort of your accommodation should have been seamless, and we apologise that they were not. Our team is available around the clock to assist with check-in, and our housekeeping staff services each room daily, ready to address any concerns as they arise. We regret the issues you experienced with the bathroom fan and mirror lights, and that the response you received did not meet the level of care we strive for. We also note your feedback on our environmental initiatives and the recognition you received as an ALL loyalty member. The hotel has removed single-use plastics, runs a food waste programme, and uses energy-efficient systems throughout the property. We understand your concerns regarding the bottled water policy and the points credited for green stays, and we will review these processes to ensure they are transparent and fair. Our team is trained to acknowledge loyalty members and their benefits, and we are sorry this was not reflected during your time with us. Our dining options include a varied breakfast buffet with à la carte alternatives, and our in-room service offers a full menu until late evening with a limited overnight selection thereafter. Mr Carpano restaurant serves seasonal Italian cuisine with vegetarian and gluten-free choices available. We appreciate your comments about the breakfast buffet availability and pricing structure, and we will look into improving the consistency and clarity of our offerings. Regarding parking, we acknowledge your feedback on the cost and will take this into consideration. On a positive note, we are glad the Wi-Fi speed met your expectations. We also appreciate your thoughts on the fitness centre and other hotel services, and we are committed to enhancing these areas to provide a better overall experience. Ultimately, your feedback highlights important areas for improvement in service, maintenance, and guest engagement. We thank you for bringing these matters to our attention, as they help us to better serve our guests in the future. The whole team hopes to have the pleasure of seeing you again. Best wishes, Novotel Melbourne South Wharf Team

Dear Jeeva, Thank you for your positive feedback. We are pleased that your family stay offered great value for your money. Our hotel sits directly across from the DFO South Wharf shopping centre, and we hope you managed to take advantage of the convenient access to Melbourne’s attractions during your visit. We look forward to welcoming you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Jennelyn, We really appreciate your feedback. We are delighted that you found our location convenient and that Raglan was able to assist you so helpfully during your mother’s health emergency. Our team takes great pride in stepping up when it matters most. That said, we are sorry that some aspects of your stay did not meet your expectations. We understand the bed size felt limited for your family, and we always recommend our Standard Twin Rooms or two-bedroom apartments for families needing more space. We also note your comment about ease of access, our reception on level 5 is reached by lift from the ground floor, with a second lift serving the guest room floors. Nonetheless, we are glad your overall stay was a positive one and that our staff made a real difference during a difficult moment. Your kind words about Raglan mean a great deal to us. We hope to welcome you back soon. Best wishes, Novotel Melbourne South Wharf Team

Dear Tammy, We are grateful for the time you took to review your recent visit to our hotel. We are delighted that your previous stay with us left such a positive impression. However, we are sincerely sorry that some aspects of your most recent visit did not meet your expectations. We regret the inconsistencies you encountered with our dining offerings, from the discrepancy between the printed menu and online availability to the limited selection at dinner and through room service. Your feedback on these matters is valuable, and we also acknowledge your thoughts on the breakfast experience. We take all guest comments seriously and will reflect on the points you have raised. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Lisa, Thank you for your positive feedback. We are delighted that we met all your expectations during your couple’s stay with us. It is wonderful to know you would recommend our hotel so highly. Our team takes great pride in delivering a stay that feels effortless, and your perfect score tells us we are on the right track. We are also glad you chose to book through the Accor ALL App, your Gold loyalty means a lot to us. We look forward to welcoming you back. Kind regards, Novotel Melbourne South Wharf Team

Dear Peter, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay fell so far short of what you expected from our brand. Your experience, from the moment you arrived until your departure, clearly did not reflect the standard we aim to deliver. The sense of disappointment you describe, particularly when comparing your visit to what you anticipated from a hotel of our standing, is something we take seriously. We regret that the overall atmosphere and service left you with such an underwhelming impression. Our team strives to create a welcoming and professional environment, and we are sorry that your interactions did not convey that commitment. We also acknowledge your concerns about the connectivity and our environmental initiatives, which are areas we continue to refine. Our South Wharf location offers direct access to the Melbourne Convention & Exhibition Centre and sits across from the DFO shopping precinct, making it a practical base for business travellers. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Novotel Melbourne South Wharf Team

Dear J., We appreciate you sharing your comments with us. We are pleased that your overall stay at Novotel Melbourne South Wharf was a good one. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our fitness centre on Level 5 is available 24 hours a day with a range of cardio and weight equipment, and we have taken note of your observations about the gear. The building design does require two separate lifts to reach guest rooms, and our team is always on hand to assist with any difficulty this may cause. We also regret that your arrival and breakfast experiences fell short of what you anticipated. We hope you were able to take advantage of our prime location, directly across from the DFO South Wharf shopping centre and with direct access to the Melbourne Convention & Exhibition Centre. We hope to be able to welcome you back in the future. Kind regards, Novotel Melbourne South Wharf Team

Dear Tania, Thank you for taking the time to share your thoughts. We are delighted that you found our team so welcoming during your stay. It means a lot to us that you felt well looked after. We are also glad you appreciated the cleanliness and comfort of your room. Our housekeeping team works hard to maintain high standards, and your feedback confirms their efforts pay off. We are pleased that our location worked so well for your visit, with the casino and Marvel Stadium just a short stroll away. The direct access to DFO South Wharf and the Convention Centre makes exploring the area easy. We look forward to welcoming you back for another excellent experience with us. Kind regards, Novotel Melbourne South Wharf Team

Dear Jeremy, Thank you for taking the time to share your thoughts with us. We are glad that your overall stay left you with a positive impression. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our team would have been happy to replenish the in-room supplies or assist with the minibar during your stay. We also regret that you missed having a pool on site, as our hotel offers a 24-hour fitness centre and a terrace on level 6 with beautiful views instead. Nonetheless, we hope you were able to enjoy our direct access to the Melbourne Convention & Exhibition Centre and the convenience of being right across from the DFO shopping centre. We look forward to welcoming you back for another visit. Best wishes, Novotel Melbourne South Wharf Team

Dear Gayle, Thank you for your positive feedback. We are delighted that our location worked so well for your stay. Our team takes great pride in being helpful and efficient, and it means a lot that you noticed. We are also glad you appreciated our facilities. Knowing that you enjoyed everything from the convenience of our setting to the service we provide is wonderful feedback for us. We look forward to the pleasure of welcoming you back. Many thanks again, Novotel Melbourne South Wharf Team

Dear B., Many thanks for your valuable feedback. We are delighted that you had a comfortable stay with us. It is wonderful to hear that everyone you met made you feel welcome. Our team takes great pride in offering warm and genuine service, and your kind words mean a lot to us. We are also glad your booking was handled smoothly and that your business trip brought you to our hotel. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Dear Cara, It was a pleasure to receive this great review. We are thrilled that you had such a great stay with us at Novotel Melbourne South Wharf. Our team takes real pride in looking after every guest, and it means a lot to know you found them helpful and friendly. We are also glad you appreciated the cleanliness of your room. Our housekeeping team works hard to maintain high standards, so your recognition will brighten their day. We hope you were able to enjoy our prime location, with direct access to the Melbourne Convention & Exhibition Centre and the DFO shopping centre just across the way. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

Dear Long Y., Thank you for your valuable feedback. We are delighted that you enjoyed our convenient location, just steps from the outlet shopping and the Melbourne Convention & Exhibition Centre. Our team values your loyalty as an ALL Accor Classic member and we are glad your stay left a great impression. That said, we are sorry the bed did not provide the level of firmness you prefer. Our reception team is always happy to assist with pillow menu options or extra bedding to help tailor your comfort during your stay. Nonetheless, we are pleased that your overall experience was a positive one and that our hotel served you well for your business trip. We look forward to seeing you again in the future. Best regards, Novotel Melbourne South Wharf Team