Dear Ian J. C., Thank you for sharing such a thoughtful and detailed account of your stay at Fairmont Mount Kenya Safari Club. We are delighted that you and your wife enjoyed the beautiful grounds, the tranquil setting of your room, our wildlife and outdoor activities and the warm service at Tusks Bar. It is particularly encouraging to know that our team responded promptly to your wife’s health concerns and ensured she received appropriate medical attention and follow-up. We also appreciate your candid feedback on the dinner experience. While we are pleased that you enjoyed the quality of our food and service, we understand that the style of dining is an important part of the overall experience and we regret that the buffet format did not meet your expectations for a luxury evening. Your comments on the room layout and the access to a power socket near the full-length mirror are also well noted. We sincerely apologize for the lack of clarity regarding the price of the Kenyan gin. Guests should be clearly informed when a recommended option carries a premium price, allowing them to make an informed choice. We regret that this was not your experience and will share your feedback with our Food and Beverage team. We also appreciate you highlighting the water-filled potholes along the road, which will be brought to the attention of the relevant team. Thank you for recognizing the dedication of our gardeners, activity guides and wider team. Your feedback helps us understand both what made your stay special and where we can improve. We hope to have the pleasure of welcoming you and your wife back for an even more fulfilling experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Joan K., Thank you for returning to Fairmont Mount Kenya Safari Club for the third time and for sharing such a lovely recommendation. It is especially rewarding to know that you continue to find the journey worthwhile and that our team’s genuine care and attention make you feel comfortable on each visit. Your continued trust is a wonderful compliment to us. We also appreciate your candid feedback regarding the variety of our lunch and dinner offerings. While we are delighted that you enjoyed the property, our team’s service and the experiences available at the Club, we recognize that variety is an important part of a memorable dining experience. Your comments will be shared with our Food and Beverage team for consideration. Thank you for your loyalty and for choosing to return. We look forward to welcoming you back for your fourth visit and creating another exceptional experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Jean N., Thank you for sharing such a heartfelt account of your family’s stay at Fairmont Mount Kenya Safari Club. We are truly touched that you chose to celebrate your little boy’s milestone with us and it is especially meaningful to know that our team helped make the occasion special despite his not feeling well upon arrival. Your kind recognition of our security, Reception, restaurant and wider team reflects the spirit of hospitality we strive to uphold anticipating needs, extending kindness and ensuring every family feels genuinely cared for. We are delighted that the arrangements for your little one, from his meals to in-room dining, helped make your stay more comfortable. It is also wonderful to know that our conservation work, particularly our efforts to protect the endangered Mountain Bongo, left such a lasting impression on you. Inspiring a deeper connection with conservation is something we value greatly. We also appreciate your feedback regarding reaching us by telephone before arrival and we will share it with the relevant team. Thank you for your trust and recommendation. We look forward to welcoming you, your wife and your little boy back for many more cherished family memories as he grows. Warm regards, Véronique Delattre General Manager Fairmont Mount Kenya Safari Club

Dear Elizabeth N., Thank you for such wonderful feedback. We are delighted that your family enjoyed a truly memorable stay and that our thoughtful menus, exceptional team and exquisite surroundings made such a lasting impression. It is especially pleasing to know that your suite was everything you had hoped for and more. We are also grateful for your kind recognition of Francis and we will be delighted to share your appreciation with him and the wider team. We also appreciate your constructive feedback regarding email response times. We understand how important timely communication is, particularly when planning a stay and your comments will be shared with the relevant team as we continue to strengthen this part of the guest journey. Thank you for choosing Fairmont Mount Kenya Safari Club. We look forward to welcoming you and your family back for another exceptional experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Rosebell W., Thank you for sharing your thoughtful feedback with us. We are pleased to know that you enjoyed your room, the service and food overall and that you found your stay comfortable and satisfactory. We are, however, sorry that your experience on Sunday did not reflect the attentive service and culinary standards we strive to maintain. We particularly regret that you felt our team was less eager to assist and that the meals did not meet your expectations. Your feedback regarding greater variety at breakfast is also appreciated and will be shared with our Culinary team for consideration. We are grateful for your kind recognition of Kinyua and will be delighted to share your appreciation with them. Thank you for choosing Fairmont Mount Kenya Safari Club and we hope to have the pleasure of welcoming you back for an experience that is consistently exceptional throughout your stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear G. M., Thank you for sharing your experience with us. We are delighted to know that, while visiting as part of a business group, you found the beautiful setting, comfortable accommodation and most importantly, our team contributed to making your stay special. It is particularly heartening to hear your appreciation of our colleagues. Knowing that their friendliness and helpfulness added to your enjoyment is a wonderful compliment to the entire team. We truly appreciate you choosing Fairmont Mount Kenya Safari Club for your visit and hope to have the pleasure of welcoming you back on a future journey to Kenya. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Loreen K., Thank you for sharing such wonderful feedback following your first stay with us. We are delighted that you enjoyed the luxurious surroundings and most importantly, felt genuinely cared for by our team throughout your holiday. We are especially pleased to hear that Mariah and Collins made such a positive impression through their attentive and thoughtful service. Knowing that their care contributed to your decision to extend your stay is a wonderful compliment and we will be delighted to share your recognition with them. Thank you also for your constructive feedback. We appreciate your suggestion regarding greater vegetarian variety at breakfast and will share this with our culinary team for consideration. We also note your feedback regarding the clarity of our resident rates and will share this with the relevant team to help ensure the information is communicated as clearly as possible. It is wonderful to know that your first visit was such a memorable one and we are already looking forward to welcoming you back for another comfortable and luxurious stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Esther W., Thank you for sharing your feedback with us. We are pleased to know that you had an enjoyable stay overall and that you appreciated our team, cleanliness, breakfast and the various aspects of your experience. We are, however, sorry to learn that the mattress in your room did not provide the comfort you expected. We understand how important a restful night’s sleep is and we appreciate you bringing this to our attention. Your feedback will be shared with our Rooms Division and relevant teams for review. Thank you once again for choosing Fairmont Mount Kenya Safari Club and for your constructive feedback. We hope to have the pleasure of welcoming you and your family back for an even more comfortable and exceptional stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Kathy S., Thank you for sharing your experience with us. We are delighted that the incredible grounds, our team and the overall experience contributed to a memorable stay. We sincerely apologize for the smoke smell you encountered in your room on the first day. We are pleased that, once brought to our attention, our team was able to address the chimney promptly and ensure that the issue was resolved for the remainder of your stay. It is wonderful to know that you enjoyed your time with us, and we truly appreciate your kind feedback. We hope to have the pleasure of welcoming you back to Fairmont Mount Kenya Safari Club for another memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear P. G. M., Thank you sincerely for sharing such a lovely reflection on your family stay at Fairmont Mount Kenya Safari Club. We are delighted that, although your visit was short, it was wonderfully beautiful and comfortable. It is especially heartening to know that the courtesy, warmth and helpfulness of our colleagues made a positive impression throughout your stay. Your kind recognition of the team as a whole will be greatly appreciated. We only wish you had had more time to enjoy all that the Club and its beautiful surroundings have to offer. We hope to welcome you and your family back for a longer stay, allowing us to create even more memorable moments together. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Joseph H. B., Thank you sincerely for your wonderful words following your stay at Fairmont Mount Kenya Safari Club. We are truly delighted that you found the Club among the most beautiful places you have visited and that your experience was absolutely fantastic. It is especially rewarding to know that every aspect of your stay came together so positively. Thank you for your enthusiastic recommendation. We hope to have the pleasure of welcoming you back to experience the beauty, tranquility and unique character of Mount Kenya once again. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Liza L., Thank you sincerely for taking the time to share such thoughtful feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted that you found the Club elegant and beautiful and that our team contributed to a welcoming experience. A special thank you for recognizing Stella from Reservations and Mary from our service team. We will be pleased to share your kind words with them. We also appreciate your feedback regarding our dinner offering. We understand how important it is, particularly when travelling as a family, to have a selection of milder dishes suitable for younger guests and your observation will be shared with our culinary team for consideration. We have also noted your feedback regarding Wi-Fi connection speed. Finally, we appreciate your comments regarding the conservancy fee. We value our guests’ understanding of how these contributions support conservation efforts and will take your feedback into consideration as we continue to improve how this is communicated. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable and seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Bogdanic M., Thank you for taking the time to share such detailed and thoughtful feedback following your stay with us. We sincerely regret that your experience did not fully reflect the standards you have come to expect from Accor. We are particularly sorry for the difficulties you experienced on your first evening. Returning after a full day of activities to a room affected by smoke from the fireplace, compounded by a telephone that was not functioning, would understandably have been disappointing. We also regret the inconvenience with the hairdryer the following morning. While these matters were attended to during your stay, we recognize that resolving them afterwards could not undo the discomfort of that first evening. We also appreciate your detailed observations regarding the salad bar and the availability and service of vinegar, as well as your comments on the variety of protein options and the pace of service. These are valuable operational insights and we have shared them with the relevant teams for review and follow-up. At the same time, we are grateful that you found our team courteous, our property beautiful and well maintained, and appreciated the variety of vegetables, pulses and accompaniments, as well as the lamb ribs and pork belly. Your positive comments are equally meaningful to us. Thank you once again for bringing these areas to our attention. We value your feedback as an ALL member and sincerely hope to have the opportunity to welcome you back and provide the seamless, thoughtful experience you rightly expect from Fairmont and Accor. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Maria A., Thank you sincerely for sharing your thoughtful feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to know that you found your experience therapeutic and enjoyed the warm service and tranquility of the Club. Your kind recognition of our team is greatly appreciated. We also value your constructive suggestions. Your feedback regarding Smart TVs, a sports bar and greater variety at breakfast has been noted and will be shared with the relevant teams as we continue to enhance our guest experience. We are equally sorry for the inconvenience caused by the discrepancy you encountered with the availability shown online and appreciate you bringing this to our attention. Thank you for choosing Fairmont Mount Kenya Safari Club and for sharing both what you enjoyed and where you feel we can do better. We hope to have the pleasure of welcoming you back for an even more enjoyable and seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Nelly C. W. G., Thank you sincerely for taking the time to share such a thoughtful reflection on your parents’ stay at Fairmont Mount Kenya Safari Club. We are especially delighted to know that they had a lovely time and that our team’s attention to detail and thoughtful care helped make their visit comfortable and enjoyable. It is wonderful to hear that the arrangements made for their room met their needs and that our colleagues were attentive to their comfort throughout their stay. We are equally pleased that they enjoyed the dining experience and we will be delighted to share your kind recognition with our Chef and the entire Dining team. Knowing that their care and service contributed to such a memorable visit is truly rewarding. Thank you for trusting Fairmont Mount Kenya Safari Club to look after your parents. It was our pleasure to welcome them and we hope to have the privilege of welcoming them back for another warm and memorable stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Jennifer W., Thank you for taking the time to share such thoughtful and candid feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted that you enjoyed our exceptional setting, the beauty of Mount Kenya and the wonderful birdlife and wildlife across the grounds. It is a privilege to know that these unique aspects of the Club contributed positively to your experience. At the same time, we sincerely regret that the condition and lighting of your room did not meet your expectations. We appreciate your specific feedback regarding the fly screens and the difficulty this caused in opening the windows and comfortably unpacking. Your comments are valuable and have been shared with the relevant teams for consideration and follow-up. We are also sorry that you did not feel adequately recognized as an ALL – Accor Live Limitless member. We understand how important that recognition is to our members and we regret the disappointment this caused. As eligibility can depend on the booking channel, we would have welcomed the opportunity to clarify this during your stay and ensure the applicable benefits were communicated appropriately. Thank you again for recognizing the exceptional setting while also sharing the areas where we can improve. Feedback such as yours helps us continually refine the guest experience and we hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear A. M., Thank you sincerely for your wonderful feedback and for choosing Fairmont Mount Kenya Safari Club for your stay. We are delighted to know that you had an excellent experience with us. Your generous feedback and confidence in recommending the Club are deeply appreciated and mean a great deal to our entire team. It was our pleasure to welcome you, and we are grateful for the opportunity to have been part of your time at Mount Kenya. We look forward to welcoming you and your friends back for another exceptional Fairmont experience. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.

Dear Irene M., Thank you sincerely for taking the time to share such a thoughtful and generous reflection on your experience at Fairmont Mount Kenya Safari Club. We are delighted that you enjoyed the breathtaking views of Mount Kenya and the peaceful ambience of the property. It is equally wonderful to know that the warmth and attentiveness of our team, together with the comfort of your well-maintained room, contributed to such an enjoyable stay. We particularly appreciate your mention of the fireplace evenings and the thoughtful touch of a hot water bottle. These small gestures of care are part of the experience we hope to create for our guests, especially during the cool Mount Kenya evenings. We are also pleased that you enjoyed the variety and quality of our culinary offerings and found a selection to suit your preferences. Your recommendation of the Club as a destination for business stays, family escapes, relaxing holidays or simply taking time to unwind is truly appreciated. Thank you once again for choosing Fairmont Mount Kenya Safari Club and for your kind words about our team and the experience we strive to deliver. We look forward to welcoming you back and creating another memorable stay with us. Warm regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club.