Mövenpick Resort Carita 5 stars

Dear Management, We booked a 3-night stay from 7–10 July 2026 for a family holiday. Overall, we had a pleasant experience, and we hope the following feedback will help you further improve your service. 1. Arrival & Concierge Service We arrived at around 2:30–3:00 PM after having lunch at a nearby restaurant. Upon arrival, there was a queue of guests waiting for their luggage to be delivered to their rooms. Since the weather was very hot and our room was already ready, we decided to carry our own luggage. As this was the high season, we believe it would be beneficial to have additional concierge staff available. After a long journey to Anyer, most guests simply want to get to their room as quickly as possible to change clothes and rest. The first impression upon arrival is very important in the hospitality industry. 2. Karaoke Room Reservation On our second night, my sister and I decided to book a karaoke room. Before making the reservation, we visited the karaoke area and specifically chose the first room because it was the brightest and most suitable for families with children. We clearly informed several staff members multiple times that we wanted to reserve Room 1 for 6:30 PM. However, when we arrived, we were informed that Room 1 had been given to another guest who had supposedly made a reservation the day before. This situation was disappointing. A simple reservation record should have prevented this kind of miscommunication between different staff shifts. It should not depend solely on verbal communication from one shift to another. Furthermore, the karaoke area was not fully occupied that evening—only two rooms, including ours, were in use. If there had been a reservation conflict, we should have been informed earlier, not only after we had arrived with our children and entered the karaoke area. 3. Room Service We ordered food while using the karaoke room, but it arrived more than one hour later. Eventually, I had to leave the room to collect the food myself because our children were already very hungry. If the restaurant was busy, we would have appreciated being informed. Interestingly, the previous evening we ordered food from the pool bar (served by the same restaurant), and it arrived within approximately 20 minutes. It seemed as though the staff may have waited until all orders were ready before making deliveries, rather than delivering orders as they became available. Regardless of the reason, better communication and faster service would have greatly improved the experience. 4. Kayaking Activity The kayaking activity was excellent—well organized, enjoyable, and one of the highlights of our stay. 5. Food Quality The breakfast selection and the room service meals were both delicious. We truly enjoyed the quality of the food. Overall, we had a good experience and appreciated many aspects of our stay. However, we kindly encourage the management to pay closer attention to service details and operational coordination. As Mövenpick is known for delivering high-quality hospitality, guests naturally have high expectations for the level of service provided. If additional temporary staff are needed during peak holiday periods, we believe that would be a worthwhile investment. A guest's first impression is one of the most important parts of the hospitality experience, and small operational improvements can make a significant difference. Thank you for taking the time to read our feedback. We hope it will be helpful as you continue improving your guest experience. Kind regards, Nita Bustan – Djefri R.

Movenpick is a pleasant and nice holiday getaway. It has a wonderful pool and great beach, also lots of facilities, such as ATV, banana boat, table tennis, hot pool, sauna steam. Foam bath activity at beach is also great and fun. We anticipated and understand the appearance of tomcats in our room. Suggestions: having dedicated check in desk for accor member (like other accor hotels i.e. Pullman Legian Bali), more water sports i.e donut boat, jetski etc, improve quality of soap and shampoo (I think you are using Lifebuoy brand) consider go green and sustainability by offering no towel changing like other accor hotels. During our breakfast, we had a good moment but hopefully in the future your staff will guide to the empty table. The food was delicious although need some improvements in egg area related with queuing and availability. Related with EV charging area, please consider to make roof and add more charging ports. Last but not least, please check your system, we cannot charge bill to our rooms, although we have deposited during check in. Ibu Magda -check in and Ibu Nadia - check out is very helpful and make the process seamless. I believe movenpick Carita will be better in the Future, can't wait to come back for another school holiday.