The AC stopped working on the second day, valet parking wa also not helpful with charging the car. The bathroom amenities were incomplite with no cotton pads, lotion or proper body wash, including for children. Tea n coffee supplies were also very limited, with only two tea bags per night. The food selection lacked variety, especially for guests saying more than one night. We also were not informed about the hotel’s facilities and activities during check-in, so we had to ask. Overall for a movenpick n 5star accor hotel, there are still areas that need improvement despite being a new property

All of facilities are good, except the water in the bathroom is only warm an hot, maybe some technical issue with the plumbing, and a clogged bathroom drain causing flooding around the bathtub. please fix that. And the receptionist left me behind after I checked in, so there was a bit of a delay in getting the room.

The hotel is beautiful, especially when it comes to the views and room facilities. However, I was quite disappointed with the service and the staff’s understanding of Accor member benefits, such as room upgrades, welcome drinks, and other privileges. I almost did not receive a room upgrade, even though it is one of the benefits I was entitled to as an Accor member. The hotel did provide me with a late check-out until 3:00 PM, which I appreciated. However, the water supply to my bathroom was turned off from 1:00 PM, which made the late check-out practically meaningless. It is a shame that such a beautiful hotel with excellent facilities provides a level of service that, in my opinion, does not reflect the standard I would expect from a star-rated hotel. I hope the management can improve staff training and ensure that Accor member benefits are properly understood and delivered to guests

Overall, a pretty solid stay. The hotel has nice facilities and the property is generally well maintained. Check-in was smooth and our three rooms were ready right away. Bell Service This was probably the biggest area for improvement. After checking in, we decided to have some snacks at the main restaurant before going up to our rooms. Almost 1.5 hours later, our luggage still hadn’t arrived. I understand if the bell team didn’t have a master key, although that explanation was a little unusual. But after we were already in the rooms, we called the concierge and waited another 45 minutes with no luggage. I eventually had to go down personally to collect it. Restaurant The food selection was great, but replenishment could be faster. There were also several dishes left open for some time, and unfortunately, I saw a fly passing by the food area. Breakfast flow could also be improved. The egg and noodle stations are located directly behind the main buffet line, but there was no clear signage indicating the stations. This created queues that blocked guests trying to access the buffet. A clearer layout or signage would make the flow much smoother. F&B Service There was some unnecessary confusion with payments. We were asked to pay separately at the outlet twice — once for afternoon snacks and again at dinner — despite having already left a deposit. Better coordination between Front Office and the outlets would prevent this. The BBQ night also needs some improvement. There was only one relatively small grill for all diners, so cooking took quite some time. Plates had no numbers or identifiers, so guests had to remember which plate was theirs among the others waiting to be grilled. There was also no runner to deliver the cooked food to the tables. Some meat came back still raw, and the outdoor grilling area did not have adequate lighting for the staff to properly check doneness. The meat itself was also not particularly impressive, with some cuts being quite tough. Pool The loud music around the main pool adds to the atmosphere, but it can be quite deafening for young children, especially when passing near the large speakers. Thankfully, there is a kids’ pool, so it was manageable. Overall There’s a lot to like about the hotel, particularly the facilities and upkeep. Most of the issues we encountered were more about service execution and operational flow rather than the property itself. Hopefully, these points can be addressed, as they would make a noticeable difference to the guest experience.

Everything was good. Receptionist Nonny was nice.

“Overall, we had a good family stay at Mövenpick Resort Carita. The resort has a nice atmosphere, beautiful surroundings, and good facilities for families. The staff were generally friendly and helpful. However, considering the Mövenpick brand and the overall positioning of the resort, I feel there are still several areas that could be improved, especially in terms of service consistency, attention to detail, and the overall guest experience. It was an enjoyable stay, but there is definitely room to make the experience feel more premium and memorable.”

Nice and beautiful hotel. Espesialy the pool with the private beach. Stay on 12th flr good ocean view. Hotel facilities are perfect nice n clean. But i had experience for dinner the quality and taste not as I expected. I order soto betawi and avocado juice and was surprise the 5 star hotel international chain give the experiemce for dinner below expectation. I hope can improve more for the f n b. Thank.you

Honestly the journey to the hotel itself aint that beautiful, with all the dust and factory along the way. The hotel is an oasis in the middle of desert. We were very satisfied with the hospitality (special shout out for mas Jaja), the cleanliness was squeaky, the pool, kids club, breakfast, not to mention the bath tub facing the sea view. We love our stay and definitely thinking of going back again despite having to travel all the way to Carita.

Only a short stay of one night but we all enjoyed the stay. Great new property with a lovely team. It is a brand new hotel so all the rooms and facilities are very nice.

Kids are happy and that’s all that matters

A truly delightful stay! This was our second time visiting, this time to celebrate our child's 4th birthday from September 4–5, 2026. Our little one absolutely loves swimming, the beach, the playground, and soaking in the bathtub. This hotel perfectly accommodated everything we needed to keep our child happy, offering a wonderful experience similar to Bali without the long travel.Thank you so much for accommodating our requests for a high floor and the mini chocolate cake to celebrate our child's birthday. A special thank you to Ms. Lily at the front desk for the warm welcome. She was incredibly warm, communicative, and informative. Her welcoming personality and professional appearance make her the perfect fit for the frontline team. Outstanding service! However, it was highly unfortunate that our stay coincided with our very first experience of a volcanic earthquake due to the eruption of Mount Anak Krakatau. Staying on the 15th floor, we felt the shaking quite strongly. When we called the receptionist, they mentioned they were checking the situation. Regrettably, there were no further updates provided after that regarding the eruption status. We were only told that the strong winds caused the doors to vibrate. We hope the hotel can improve its communication and proactive updates during such events for the guests' peace of mind.

All staff need for more training, more understanding, and more experience when explaining to the customer

After checking in at your hotel, I would like to share some feedback. In my opinion, the hotel is not quite ready to be considered a five-star property yet. One of the areas that could be improved is communication. One of the receptionists had limited English skills, which made communication somewhat difficult, especially for international guests. I also noticed that the hotel does not offer basic alcoholic beverages such as beer or wine, which many international travelers and tourists may expect to have available at a five-star hotel. The food selection could also be improved. There are not enough Western options, and I found the prices to be quite high considering the quality and variety offered. In my opinion, the overall value for money does not yet match the pricing. I hope you will take this feedback constructively, as I believe these areas could be improved significantly and would help bring the hotel closer to the standards expected of a true five-star property.

swimming pool is really big and satisfying, breakfast has many options and quite satisfying, the room is really nice, every corner of the hotel has many spot for photo

Very enjoyable.

Comfortable place to healing from the hectic city! The available facilities we need are very comprehensive.

Since we arrived, all beyond our expectation. The things that hotel must improve, as 5 star hotel, do not ever let the breakfast buffet and the equipment(such as plate, glass, etc) empty. Hotel must prepare all the things re-filled before it finish.

Great, brand new hotel, wonderful facilities, great room with fantastic view, very friendly and helpful staff

Comfortable for unwinding, thanks to the direct sea view and peaceful atmosphere.