Dear Frank P. P., We are delighted to receive your high rating and to know that you appreciated the cleanliness, functionality, and strategic location of Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to hear that our facilities, including the pool and gym, added value to your visit to the city. Regarding your feedback about the sound from the pool area, we appreciate your candor. While our rooms are designed with standard city sound-reducing features, the unique U-shaped architecture of our property can sometimes lead to ambient noise from the open-air pool deck carrying more than intended during the evening. We have shared your observations with our team to ensure we are more mindful of monitoring poolside activity after hours, maintaining the restful environment our guests expect. We hope to have the pleasure of welcoming you back for an even more seamless stay in the future. Warm regards, Janet Guest Experience Executive

Dear Christine M. J. V., We appreciate you sharing your thoughts following your stay with us. We are pleased to hear that our central location provided a convenient base for your visit, though we regret that certain aspects of our property's design and breakfast service fell short of your expectations. Our rooms are intentionally designed to embrace modern urban efficiency, reflecting the high-density nature of central Singapore. The placement of the washbasin outside the bathroom is a deliberate architectural choice aimed at maximizing functionality and allowing for multi-functional use of the space within a compact footprint. We understand that this layout, along with our streamlined storage areas, may not suit every traveler’s preference, and we appreciate your candid feedback on these structural elements. Regarding your dining experience, we have shared your comments regarding the food variety and temperature with our independent restaurant partners. While the buffet area is designed to be space-efficient and can experience high traffic during peak hours, we are working with the restaurant's management team to refine their operations and improve the experience for our guests. Warm regards, Janet Guest Experience Executive

Dear Christian D., We are delighted that you had such an enjoyable stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to hear that our central yet tranquil location served you well and that you found our rooms to be a comfortable, well-designed retreat within the city. Our team takes great pride in their service, and we are glad their friendliness and the convenience of our urban pool added to your positive experience. We also appreciate your honest feedback regarding the breakfast quality. We have shared your observations regarding the fruit juice and pastries with our restaurant partners’ independent management team to ensure they can look into these details. Your insights are invaluable as we strive to provide a seamless experience for all our guests, and we hope to welcome you back for an even better stay in the future. Warm regards, Janet Guest Experience Executive

Dear Jean F. M. A. H., We are absolutely delighted to receive your perfect rating and kind words regarding your stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to know that our central location in the heart of the city’s vibrant arts district served you well, and we are especially proud that our commitment to an impeccable environment and attentive service made such a positive impression. Knowing that we provided a comfortable and seamless experience is the greatest reward for our team. We look forward to the pleasure of welcoming you back for another wonderful stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Janaan J., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our warm hospitality and found our hotel beautifully situated for your visits. Our proximity to public transport options, including three MRT stations within walking distance, indeed enhances the convenience for our guests. We hope to welcome you back for another memorable experience in the future. Warm regards, Janet Guest Experience Executive

Dear Michel A. C., We are sorry to hear that your recent stay did not fully meet your expectations, although we are heartened by your kind words regarding the service provided by our team. Our property is designed with a focus on modern urban efficiency, which is reflected in our compact room layouts. The placement of the washbasin outside the shower area is an intentional architectural choice intended to maximize the functionality and convenience of the space for our guests. Regarding the breakfast experience, we have shared your feedback with our restaurant partners who manage the dining area. We understand that the atmosphere can become quite energetic during peak times, and we are working with their independent management team to see how the environment can be better balanced for comfort. We also appreciate your comments regarding the hallway acoustics, as we are always looking for ways to refine the guest experience within our unique U-shaped building. Warm regards, Janet Guest Experience Executive

Dear Anissa D., We appreciate you taking the time to share your feedback following your recent stay. It is wonderful to hear that you enjoyed our central location and found our team to be attentive and pleasant. We take great pride in our service, and your kind words for the staff are truly encouraging. Regarding the room design, our spaces are intentionally crafted for urban efficiency, though we understand that the modern, open-concept layout may offer less privacy than traditional configurations when traveling with a companion. We also regret that the sounds from the corridor disturbed your rest; while we have incorporated sound-reducing features like double-glazed windows, the reality of a compact city-center hotel means that hallway activity can sometimes be audible. Furthermore, we have shared your specific comments regarding the breakfast quality with our restaurant partners, who manage the dining area independently, to ensure they are aware of your experience as they work on their menus. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Janet Guest Experience Executive

Dear Laurent P. J. P., We are delighted to receive your wonderful feedback regarding your stay at Hotel Waterloo Singapore - Handwritten Collection. It is truly heartening to know that our team's warm welcome and attentive service made such a positive impact on your experience. We also appreciate your kind words about our commitment to cleanliness and our central location, which we hope allowed you to explore the best of the city with ease. Knowing that you would choose to return to us is the greatest compliment we could receive. We look forward to the pleasure of welcoming you back for another very pleasant stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Eric R. A., Thank you for your wonderful review of Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that our central location and modern, comfortable room design met your needs so well. It is especially rewarding to know that our team’s attentive service contributed to such a positive experience. We have also shared your compliments regarding the impressive breakfast buffet with our restaurant partners, as they take great pride in their morning offerings. We look forward to the pleasure of welcoming you back on your next visit to the city. Warm regards, Janet Guest Experience Executive

Dear Anthony G. R. K., We are absolutely delighted to hear that you had such an excellent stay at Hotel Waterloo Singapore - Handwritten Collection. It was a pleasure to have you as our guest, and we are grateful that you took the moment to share your kind words with us. We look forward to the opportunity of welcoming you back for another wonderful experience in the heart of Singapore soon. Warm regards, Janet Guest Experience Executive

Dear Remi F. D., We are delighted to hear that you had such a perfect stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to know that our team’s dedication and our central location in the heart of the city made such a positive impression on your visit. Your kind words regarding the varied breakfast selection have been shared with our independent restaurant partners, as they take great pride in starting our guests' days on a high note. We look forward to welcoming you back to our beautiful property soon. Warm regards, Janet Guest Experience Executive

Dear Anne T., It was a pleasure to have you with us, and we are delighted that our central location in Singapore’s arts district served as the perfect base for your explorations. We take great pride in the modern functionality of our rooms and the efficiency of our arrival process, though we hear your feedback regarding the need for a more personal touch. While our team aims for seamless professionalism, we are always looking for ways to ensure every guest feels a genuine sense of warmth from the moment they step through our doors. We appreciate your constructive thoughts on our urban pool area and room storage. As a city-center property designed for high-density efficiency, we have balanced our facilities to offer a refreshing escape within a compact footprint, which does lead to limitations in lounging space and additional storage. Your insights regarding changing facilities and storage are incredibly valuable as we refine the experience at Hotel Waterloo Singapore - Handwritten Collection. We look forward to welcoming you back for another pleasant stay in the heart of the city. Warm regards, Janet Guest Experience Executive

Dear Viviane G., It is truly rewarding to hear that you had such an enjoyable stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted that our central location and the modern convenience of our in-room smart technology enhanced your experience in the city. Knowing that you appreciated our commitment to sustainability through our filtered water system is also wonderful to hear. The fact that you have already recommended us to your colleagues for their future travels is the highest compliment we could receive. We look forward to welcoming you and your team back for another seamless stay in the heart of the arts district. Warm regards, Guest Experience Executive

Dear Herve G. E. A., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you appreciated our excellent service and convenient location. Your kind words will certainly motivate our team to continue delivering exceptional experiences. Warm regards, Janet Guest Experience Executive

Dear Laurina M. L. A., Thank you for your kind words about your recent stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you found our location convenient, with easy access to nearby MRT stations (Bencoolen, Bras Basah and Bugis) and amenities. Your compliments regarding our well-equipped rooms and the friendliness of our staff are greatly appreciated. Our pool is designed as a compact, urban facility, and appreciate your understanding of the compact yet adequate size. We hope to welcome you back in the future for another enjoyable experience. Warm regards, Janet Guest Experience Executive

Dear Frederic H. E., Thank you for your wonderful feedback regarding your recent stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you found our location convenient for exploring Singapore, as we are indeed situated just a short walk from three MRT stations (Bencoolen, Bras Basah and Bugis). It is also gratifying to know that you enjoyed our beautiful pool and overall ambiance. We appreciate your recommendation and hope to welcome you back soon. Warm regards, Janet Guest Experience Executive

Dear Deniz T., Thank you for sharing your excellent stay experience. We are delighted that our clean room and attentive staff service was to your expectations. As a centrally located city hotel, both our rooms and facilities are designed with efficient use of space, which is common in Singapore where land is limited. While our swimming pool may be compact, it is intended to provide a relaxing space for a quick refresh during your stay. We regret to learn about your concerns regarding the pool area. We strive to maintain a clean and organized environment for our guests and your comments will be shared with the relevant team for considerations in future improvements. We hope to welcome you back for an improved stay in the near future. Warm regards, Janet Guest Experience Executive

Dear Luc A. D. T., Thank you for your kind words regarding the cleanliness and location of our hotel. We take pride in maintaining high standards of hygiene and providing our guests with a convenient setting. Our hotel is indeed conveniently located, with easy access to the three MRT stations - a 2-minute walk to Bencoolen MRT, a 5-minute walk to Bras Basah MRT, and a 7-minute walk to Bugis MRT. We look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear Claude D., Thank you for your kind comments about our location, clean rooms, comfortable beds and friendly team. We are glad you enjoyed the convenient access to public transport and the facilities in the hotel. Each room is equipped with adjustable controls for the air conditioning. Our team will be happy to assist if you encountered any difficulty during usage. We appreciate your feedback on breakfast and the dining area. As a centrally located city hotel, the breakfast space is designed to be compact and can be busier during peak hours. Housekeeping schedules may occasionally extend later in the day when occupancy is high, as our teams ensures that rooms are properly cleaned and inspected before release. For Wifi, guests who sign in as Accor members are able to enjoy continuous access without need for repeated logins. Thank you for your feedback, which helps us continue improving the guest experience. we look forward to welcoming you again. Warm regards, Janet Guest Experience Executive