ibis Styles Mysuru 4 stars

I am a returning guest at ibis Mysore, having chosen this property multiple times for my stays in the city. Because of my positive experiences in the past, I came with certain expectations regarding the hospitality and service quality. Unfortunately, during this recent visit, I noticed a distinct dip in standards. While the overall stay was passable, several operational gaps made it feel below par compared to my previous experiences. Here is a detailed breakdown of how the stay went, highlighting both the positive moments and the areas that urgently require management's attention. The Positives: Good First Impressions and Excellent Front Desk Staff To begin with the positives, the hospitality from certain team members was commendable: Security Greeting: Upon my arrival at the hotel, the security personnel at the entrance greeted me warmly and professionally. It was a welcoming start to the trip. Front Desk Excellence: When it was time for my formal check-in, the lady at the reception was absolutely fantastic. She handled the process smoothly, was highly attentive, and went above and beyond by escorting me all the way to the elevator. This kind of personalized service is exactly what I used to associate with this hotel. Areas for Improvement and Service Gaps Unfortunately, the rest of the experience suffered from a lack of coordination and attentiveness, likely due to the staff being overwhelmed by high occupancy. Baggage Scanning Issues: The service friction started right at the entrance. My baggage was not checked or processed on time. I had to physically walk back outside to request the staff to scan my bags before they finally attended to them. Lack of Front Desk Acknowledgment: Because I arrived a bit early, I stood near the reception area waiting for guidance. There were three staff members present, all deeply engrossed in tasks. However, for about 10 minutes, not a single one acknowledged my presence. They either assumed someone else would handle it or chose to ignore me. Even if a guest arrives early and a room isn't ready, a simple "We will be right with you" goes a long way. Eventually, someone approached me and politely asked me to sit while they arranged a room, which I completely understood. Overly Casual Communication: Once the room was ready, a staff member walked over to inform me, but his demeanor was incredibly casual and lacked professionalism. It was so indifferent that I actually had to ask him a second time to confirm if he was truly saying the room was ready. Disappearing Amenities: On all my previous stays, I was always provided with a complimentary fruit platter in the room. This time, there was nothing. While I ignored it at the moment, guessing it might be a cost-cutting measure, it was yet another sign of declining hospitality standards. Poor Housekeeping Management: The most frustrating part of the stay occurred on the second day. I went out for the day and returned in the late afternoon to find that my room had not been cleaned at all. I waited patiently until 5:00 PM, hoping the team was just busy, but eventually had to call housekeeping directly. When they finally arrived, they did a incredibly rushed, basic 5-minute job and left. Conclusion It appears that when the hotel experiences a high volume of guests, the staff is unable to manage the load effectively, causing service quality to suffer. While my stay was okay overall, it lacked the seamless efficiency of my past trips. I hope the management reviews these operational bottlenecks particularly around front-desk attentiveness and housekeeping schedules, to bring ibis Mysore back to its usual high standards.

I am a regular hotel visitor, however not happy with the extra tariff charged - will never be booking the hotel henceforth

I recommend standard room only for couples or solo travellers as the sqft area is so small for the couple with one kid or even more

There was a persistent noise of centralized AC maybe throughout the day and whole of night on the 6th floor. Pool was good. Rooftop restaurant food options were limited but good.

Our stay was really comfortable. Staffs are kind and supportive. We