Grand Mercure Mysore 5 stars

Room was not spacious as expected. Was lesser than the 3 star hotel

All the staff, at all different lications are great, well trained and serve with smile and affaction.

It was my parents anniversary. We got our rooms upgraded and they also arranged a small cake. The food was super delicious with varied choices in the menu. Must compliment the staff as well. We were well taken care of.

Stay was amazingWe arrived late at the night, receptionist sameer and musadik was great!! Will definatelly come backWell done kudos

We had a wonderful stay. The ambiance and location were excellent. The staff was very pleasant and interactive, and made our stay very comfortable. Of special mention, Sanjana made our stay even more memorable with her approach and pleasant interactions.

We stayed for one night prior to a safari at Kabini. Check in was amateurish, didn’t even advise us where the facilities were or the breakfast timings. We made our way to the room with our bagas unaided. Waited for about twenty ministers in the bar and then were informed that the only tonic available was twist, the cheapest available. As a five stat hotel you must sell schweppes or another unaldulerated tonic. Check out was a nightmare as the card machine was not working properly. As smokers we were told to sit behind a screen, no table for our drinks and the overpowering smell of sewerage. Because we had booked to return in three days we had no alternative, I would have booked the Raddison. See next review of our return trip.

Staff was extremely helpful and polite. Room was extremely comfortable, food was very good. Only thing I could ask for is some drinks by the pool

I was very satisfied and thought the hotel has excellent facilities and good staff. I was only disappointed it was too far out of the centre of Mysore to walk.

Room was neat and clean. Enjoyed food at La Uppu.

Overall good experience, nice food, nice ambiance.

Fine

The stay at Grand Mercure Mysore was a let down. Il brief it in points. 1. No benefit experienced for online check in from accor app. The check in experience was ordinary. 2. The front desk did not know if there was a lunch buffet or not when there was actually one and was not aware of any dining benefits available to members. 3. The la carte dining experience at La uppu for lunch on both days was also not satisfactory. There was no smile on any of the staff and they seemed overworked and less pleasant. Service was slow too. Also there were very few veg options in the buffet so opted la carte. Also nobody to greet you and help u with seating at the restaurant. Had to do it myself. 4. Was let down when visited the sixth floor as the person at the counter of the spa was not so happy to see me in that floor and handed out the spa menu in distaste. This floor has the pool, spa, gym and a restaurant which would open in the evening. 5. On the second day despite 3 requests at the front desk and leaving the clean my room signal on, the room was not cleaned. It was finally cleaned at 3PM. 6. The renewed wifi credentials were not provided for the second night. Had to go to down to front desk to get it myself. 7. The health faucets installed in the bathrooms had too much force. Was hurt a couple of times 8. The mini bar was totally empty on both the days. 9. Was given a room near the lift despite my preferences in accor account. Would recommend accor to conduct an audit. In the current state i think it should be downgraded to Ibis.

Customer service excellent with both front desk and managers excellent and welcoming. In room and restaurant staff highly commendable. Room cleaning and maintenance of facilities could be better - a bit dated.

The Grand Mercure is a really good hotel. The staff are helpful. The rooms impeccably clean. And the food is generally excellent, esp the breakfasts. The only quibble was the roof top restaurant which we found rather disappointing overall. We had a better meal outside at the Metropole Hotel. Ceiling fans would be a good addition to have a break from the drying sensation of a/c when not too hot.

It was very nice experience! Staff was courteous and very helpful - all the way from check-in to check-out. Had a great time during our stay! Would love to come back again.