Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.1/5 1,368 reviews

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Description

Hotel extras

  • Prime location on the Dasara procession near Mysore Palace. Iconic city views at your door.

  • Relax at our rooftop pool, spa and gym. The ultimate premium wellness retreat in Mysore.

  • Global dining at our two restaurants and rooftop bar with stunning Mysore views.

  • Proudly a Green Key certified hotel, leading sustainability in the Palace City.

  • A family-favorite with a kids' play area. Mysore's premier hotel now a pet-friendly hotel.

Our accommodation(s)

Book this hotel
Room 1

Discover an authentic local setting designed for comfort, featuring twin beds, a worktable, bathroom with hand shower, free Wi-Fi, e-safe, mini bar, tea/coffee facilities and your pet's first meal on the hotel.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Handheld shower

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Courtyard View

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Shoe polisher
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Embark on a journey of local discovery with private balcony views, featuring a king bed, a work table, bathroom with hand shower, free Wi-Fi, e-safe, mini bar, tea/coffee facilities and your pet's first meal on the hotel.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room
  • Data port in roomAdditional charge
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • Web TV
  • Pay per view channel(s)Additional charge
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Suite

Studio Suite Balcony, Indian Evening Tea, 20% off on FnSB & SPA, 1+1 on IMFL at Silk Bar/Galleria

Treat yourself to a comfortable suite with a king bed, balcony views, including seasonal Dasara procession views, bathtub, worktable, tea/coffee-making facilities, free Wi-Fi, early check-in/out (subj. to avail.) and your pet's first meal on the hotel.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Handheld shower

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Trouser pressAdditional charge

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Suite

Heritage Suite, Indian Evening Tea, 20% off on FnSB & SPA, 1+1 on IMFL at Silk Bar/Galleria

Embrace premium comfort inspired by Mysore's royal heritage, featuring a king bed, balcony, bathtub, worktable, non-alcoholic minibar, free Wi-Fi, early check-in/out (subject to availability), two daily laundry pieces & your pet's first meal on the hotel.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 48 m² / 516 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Handheld shower

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • Mysore Airport Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 146 rooms
  • One room for people with reduced mobility
  • 146 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter Additional charge

Currency exchange

  • Currency exchange

Pets

Pets allowed

Boutiques/shopping

Gift shop/newspaper shop

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Breakfast à la carte

Business

3 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Video game area
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Tourist guide for families

Well-being

POOL

  • Outside

Gymnasium

  • On site
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking
  • Electric car recharging units 22 kVA

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler

Accessibility

  • Accessible parking

Discover a journey into Inspired Indian Gastronomy at our poolside Resto-bar. Enjoy elevated fine dining featuring our signature Indian cuisine in an elegant rooftop setting, all while overlooking the spectacular panoramic views of the Mysore skyline.

How about a sundowner or two to ring in a relaxed evening? Head to the plush Silk Bar and choose from an eclectic collection of single malts, cocktails, mocktails, spirits and wines. The Silk Bar, located at the lobby level, can accommodate 18 people.

Relax at our rooftop outdoor pool, featuring panoramic views of the Mysore skyline. A perfect urban oasis for a refreshing dip or quiet lounging, this serene space offers an elevated escape high above the vibrant Palace City.

Iyãsya, meaning relaxation in Sanskrit, is a tranquil space where guests can unwind and restore balance. Using natural herbs, spices and essential oils, the spa offers body and face spa therapies, facials for men and women, nail spa services, manicures, pedicures, body wraps, scrubs and reflexology treatments designed to awaken the senses and promote complete wellbeing.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,368 reviews

Customer review rating 2.5/5

Dindial D. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

William A. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Nagendra V. Families - Confirmed reviews ALL

Dear Mr V., Thank you for your kind words regarding our staff's service and the comfort of your stay. We are delighted to hear that you and your mother had a pleasant experience with us. Your feedback is greatly appreciated. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.5/5

Radheshyam R. Couples - Confirmed reviews ALL

Dear Mr R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location peaceful and our staff well-trained. It is our goal to provide a memorable experience, and we appreciate your kind words about our cleanliness and hygiene standards. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 5.0/5

Maureen H. Friends - Confirmed reviews ALL

Dear Mr H., Thank you for your kind words regarding our staff and the comfort of your accommodations. We are delighted to hear that you felt welcomed during your stay. Your feedback is invaluable to us. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.0/5

William A. Couples - Confirmed reviews ALL

To be honest hotel lovely. Unfortunately I do not understand why with such a lovely located pool area you are unable to get a drink until 7pm. There was no service up there for our 4 day stay. Think this policy needs to be reviewed.

Customer review rating 4.5/5

Nagendra V. Families - Confirmed reviews ALL

Was a guest for two nights with 93 year old Mum. Every single staff was so courteous, helpful and sweet to her and me. The rooms were very comfortable, dinner was super. Thank you all.

Dear Mr V., Thank you for your kind words regarding our staff's service and the comfort of your stay. We are delighted to hear that you and your mother had a pleasant experience with us. Your feedback is greatly appreciated. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.5/5

Radheshyam R. Couples - Confirmed reviews ALL

Good and clean hygiene, well trained staff make trip memorable

Dear Mr R., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location peaceful and our staff well-trained. It is our goal to provide a memorable experience, and we appreciate your kind words about our cleanliness and hygiene standards. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 5.0/5

Maureen H. Friends - Confirmed reviews ALL

The rooms were nice. The staff went out of their way to make us feel welcome.

Dear Mr H., Thank you for your kind words regarding our staff and the comfort of your accommodations. We are delighted to hear that you felt welcomed during your stay. Your feedback is invaluable to us. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 5.0/5

Neeraj C. Business - Confirmed reviews ALL

Extremely courteous staff, excellent food, F&B Manager Mr.Suresh Kumar went above and beyond to cater to my elderly mom’s food requirements, very clean rooms (consistent with Koramangala where I eat at regularly and I have also stayed at). Only recommendation is that you offer slightly thinner pillows for people with neck issues like me. Other than that, great stay as always at a grand mercure. Thanks.

Dear Mr C., Thank you for your kind words regarding our staff and the dining experience provided by Mr. Suresh Kumar. We are pleased to hear that your stay met your expectations and that our team was able to accommodate your mother's needs. We appreciate your suggestion regarding the pillows and will certainly consider it for future improvements. It is always a pleasure to welcome you back to Grand Mercure Mysore. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 3.0/5

Pulkit S. Families - Confirmed reviews ALL

I would rate this as a 4-star hotel. They position themselves as a 5-star hotel in terms of cleanliness, rooms, food, and everything, which is all good and great. That said, I felt there is room for improvement in the services, especially in how long it takes for housekeeping or waitstaff to answer the call and respond. One thing worth mentioning is the locality: it is in an excellent location, close to all the tourist attractions.

Dear Mr S., Thank you for your feedback regarding your recent stay at Grand Mercure Mysore. We are pleased to hear that you appreciated our prime location and the quality of our facilities. However, we acknowledge your concerns regarding the responsiveness of our housekeeping and waitstaff. Your observations are invaluable to us as we continuously strive to enhance our service standards. We are committed to ensuring a memorable experience for our guests, and your insights will be shared with our team for further consideration. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 5.0/5

Christopher P. Friends - Confirmed reviews ALL

Found the staff to client interactions to be excellent across all areas of operation

Dear Mr P., Thank you for your kind words regarding our staff's interactions. We are delighted to hear that you experienced excellence across all areas of our operations. Your feedback is invaluable and encourages our team to maintain high standards. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 2.0/5

Shaoxuan C. Friends - Confirmed reviews ALL

Service was generally fine, with decent front desk agents and friendly waitstaff at the restaurant. The rooms however, were not great. I needed a decent room in Mysore and chose one of the more expensive hotels I could find, and yet, it was disappointing. I found stains on the bed, carpet, and chair. The towels also smelled pungent with chemical odors. The bathroom had a filthy curtain that probably had black mold on it. There was also hair here and there. At breakfast, you'll find less than sanitary conditions with the furniture and cutlery. We found stains all over, and the cutlery and glassware really could've been cleaned better. The food itself was actually not bad, with some nice dosas, and a large variety.

Dear Mr C., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Mysore. We appreciate your kind words about our front desk agents and the friendly waitstaff at the restaurant. I am, however, disappointed to learn about the cleanliness issues you encountered in your room and during breakfast. Please be assured that we take such matters seriously, as maintaining high hygiene standards is a priority for us. The concerns regarding stains and odors you mentioned will be reviewed thoroughly with our housekeeping team. I also appreciate your comments on the food quality. It is encouraging to know that you enjoyed the variety we offer. Your feedback is invaluable in helping us improve our services, and I will ensure that these issues are addressed appropriately. Thank you once again for your insights, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.5/5

Paul T. Couples - Confirmed reviews ALL

My wife and I are from the USA and visiting India for the first time. We had attended a wedding in Mangalore and wanted to do something unique while we were on that side of the country. I had research the Dasara Festival and noticed that the Grand Mercure was located near the event. That caught our attention and that started me pursuing the hotel and show. While I was trying to reach out to get details, I received a WhatsApp call from Manjari Gumma and later by Srestha Banik from the hotel. From that minute on, everything started falling in place. Our rooms were securely reserved, I had tickets to the Jamboo Savari, and nothing else to do but show up and enjoy. And my wife and I had a fantastic lifelong experience. The rooms were well maintained, the facility immaculate, great variety of foods, and outstanding service. The entire staff was helpful with tours, accessories, and then some. For the elegant experience it was fairly priced.

Dear Mr. T., Thank you for taking the time to share your wonderful experience at Grand Mercure Mysore. We are delighted to hear that you and your wife enjoyed your stay, particularly during the vibrant Dasara Festival. It is gratifying to know that our team, including Manjari Gumma and Srestha Banik, provided you with the assistance you needed to create such memorable moments. We take great pride in maintaining high standards for our rooms and facilities, and it is pleasing to hear that you found everything to your satisfaction. Our culinary offerings and attentive service are designed to enhance our guests' experiences, and we are thrilled that you appreciated them. Your feedback regarding our competitive pricing for the quality of experience we provide is very encouraging. Thank you once again for choosing to stay with us. We hope to welcome you back for another unique experience in the future. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore & Ibis Styles Mysore

Customer review rating 5.0/5

Jai V. Families - Confirmed reviews ALL

Clean hotel, friendly staff, neat rooms. These are my take away's after the 2 nights stay at Grand Mercure Mysore. Myself and my family had a comfortable stay. A special thanks from us to Grand Mercure team for giving us a memorable evening on 21st Oct on the eve of Dussehra Procession.

Dear Mr. V., Thank you for your kind words regarding your recent stay at Grand Mercure Mysore. We are thrilled to hear that you and your family felt at home and enjoyed our clean facilities and friendly service. It is wonderful to know that we could contribute to your memorable evening during the Dussehra Procession. Your appreciation motivates our team to continue delivering exceptional experiences. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore & Ibis Styles Mysore

Customer review rating 3.5/5

Priya F. Friends - Confirmed reviews ALL

Very pretty decor. Food waa average. First room smelt very damp and moldy. New room was much better. Beds were excellent

Dear Ms F., Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated the decor and found the beds to your satisfaction. However, I regret that you experienced issues with the room odor and the quality of the food. Your comments are valued and will be taken into consideration. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.5/5

Josaph L. Business - Confirmed reviews ALL

Overall hotel stay was good. Great hospitality. Breakfast was a bit chaotic and had to inquire about my omelette and dosa order multiple times before receiving it. Also had to ask for silverware and water.

Dear Mr L., Thank you for your positive feedback regarding your stay. I am pleased to hear that you enjoyed our hospitality and the hotel's convenient location. I apologize for the delays you experienced during breakfast and appreciate your understanding as we work to improve our service efficiency. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 5.0/5

Kastur H. Couples - Confirmed reviews ALL

Great location and good breakfast menu

Dear Ms H., Thank you for your positive feedback regarding your comfortable stay and the toga session. We appreciate your suggestion regarding advertising these sessions more effectively. It is delightful to know that you enjoyed our location and breakfast menu. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 4.0/5

Manuprasad B. S. Families - Confirmed reviews ALL

We stayed at Grand Mercure Mysore with our family during the Pooja holidays and had a wonderful experience. The hotel is conveniently located, with popular attractions like Mysore Palace and Mysore Zoo just around 5 km away. The room was clean, comfortable, and well-maintained, making our stay very pleasant. The staff were polite, friendly, and well-behaved throughout our visit. Overall, we had a lovely and relaxing family stay. The hotel'S. excellent location, cleanliness, and warm hospitality made our visit enjoyable. I would definitely recommend Grand Mercure Mysore to families visiting the city.

Dear Mr Manuprasad B. S., Thank you for sharing your delightful experience at Grand Mercure Mysore. We are thrilled to hear that you and your family had a pleasant stay during the Pooja holidays. It is wonderful to know that you appreciated our convenient location near popular attractions and found the room to be clean and comfortable. Our team takes great pride in providing warm hospitality, and your kind words about our staff will surely motivate them further. We are grateful for your recommendation to other families and hope to welcome you back for another lovely visit in the future. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 0.5/5

Siddhartha B. Solo - Confirmed reviews ALL

Checkin takes ages as it has large party groups visiting. You will wait without even water being offered. Rooms need better maintenance: my room’s shower holder was partly broken and curtain was dirty and had holes. Worst is they double charged me: although my booking amount already included incidental and I showed it during checkout, they charged me Rs 1500 plus tax extra. Either a scam or incompetence. Please avoid this hotel.

Dear Mr B., Thank you for your feedback regarding your recent stay at Grand Mercure Mysore. I sincerely apologize for the inconveniences you experienced during check-in and the condition of your room. Our team strives to ensure a seamless arrival experience, and I regret that we fell short in this instance. Regarding the billing issue, I understand how frustrating this must have been. It is our priority to maintain clarity in our charges, and I appreciate your bringing this to our attention. Your comments are valuable in helping us improve our services. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 3.0/5

Rakesh A. Couples - Confirmed reviews ALL

The hotel was good and service was very good as well. The only thing negative was quality of food in the GF restaurant. We had one lunch and one breakfast and bot times the food was bad. We had dinner at roof top restaurant and the food was wonderful and finger licking.

Customer review rating 3.0/5

Prafful T. Families - Confirmed reviews ALL

Well located, food quality can be better, also rooms seem to be ageing

Customer review rating 2.0/5

Ashish B. Families - Confirmed reviews ALL

Staying at the Grand Mercure Mysore we were very disappointed with the room and the facilities (the room was particularly bad). The staff were absolutely excellent though. The good: The team were very courteous and accommodating throughout. The baby food they provided was a lovely touch that we really appreciated. The problems: Cleanliness: The carpet in the room had stains, patches and debris in it. The chair was stained and the headrest had a black mark. The glasses at the restaurant were also stained (a hygiene issue). Maintenance: The wallpaper was peeling. The carpet on the floor was folded over which was a genuine tripping hazard. The shower drain didn't clear at all and the water just sat there until it dried. Comfort: the AC didn't work very well. The room was warm despite it being quite pleasant outside and I could hear my neighbour's flush very clearly so the soundproofing is absolutely terrible. A property of this standard should not have the fundamentals so very wrong. The staff don't deserve to be in a room that in effect undermines their work. I hope management look at the housekeeping and maintenance issues.

Dear Mr B., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Mysore. I sincerely regret to learn that your experience did not meet your expectations due to several issues related to cleanliness and maintenance in your room. It is disheartening to know that the state of the carpet, furniture, and bathroom facilities impacted your comfort during your stay. I appreciate your recognition of our staff's courteous service and the thoughtful gesture of providing baby food. However, I understand that the condition of your room overshadowed these positive aspects. Your comments regarding the air conditioning and soundproofing will be taken into account as we continually strive to enhance our guest experiences. Rest assured that your feedback will be shared with the relevant teams to ensure that we address these concerns effectively. Thank you once again for your valuable insights, and I hope you will consider giving us another opportunity in the future. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Customer review rating 2.5/5

Krishnan S. Couples - Confirmed reviews ALL

Not even close to the experience at Novotels. I understand the difference in brand, but the experience could have been better. Good staff (most of them), but less amenities.

Dear Mr S., Thank you for sharing your feedback. We regret that your experience did not live up to your expectations and appreciate your kind words about our staff. Please be assured that we continuously strive to enhance our amenities and overall guest experience. Best Regards, Manali Gupta Cluster General Manager Grand Mercure Mysore

Other web-users rate our hotel

  • 885 reviews 9.2/10 Location
  • 2,215 reviews 7.3/10 Room
  • 4,595 reviews 8.6/10 Service
  • 28 reviews 6.7/10 WiFi
  • 1,244 reviews 8.7/10 Breakfast
  • 1,213 reviews 7.5/10 Cleanliness
  • 824 reviews 9.1/10 Vibe
  • 641 reviews 5/10 Comfort

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