Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.0/5 1,154 reviews

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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSORE, India

Description

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Telephone
Fax +91 821 691 4500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,154 reviews

TripAdvisor Rating  4.7/5  3,113 reviews

No way is this 5 stars

TripAdvisor rating 2.0/5

peter S TripAdvisor review

I see this hotel claims to be 5 star , no way on earth this is a 5 star hotel . 2 at best . Rooms , clean , bed comfortable . We had no towels on arrival and had to wait an age for them to be delivered , they could cut a second key for the room . No usb points . A window into the shower with a mouldy blind . Wall mounted shower , no rainwater shower here . Scuffed and marked furniture , wallpaper peeling off at seams . No milk . Food : very average had buffet two evenings on the spin , no lamb or goat , chicken is the main food , curries ok but always late with breads . Can’t charge to your room so pay by card or cash only . Tried the ala cart but everything we wanted was not available Gym: old tired machines , no clear floor space . Told reception that the treadmills were dangerous ( every time you speed up to run the machine will stop dead or slow down) , still operating a day later Bar : never any service there waiting always have to walk to the desk to call someone . 15 minute wait for someone to come and take an order .

Dear Mr. Peter, Thank you for taking the time to share such detailed feedback following your stay with us. We truly regret to learn that your experience did not meet your expectations, and we appreciate your candid comments as they help us identify areas requiring immediate attention. We are pleased to note that you found the room clean and the bed comfortable. However, we sincerely apologize for the inconvenience caused by the delay in providing towels upon arrival, the absence of a second room key, and the lack of in‑room amenities such as USB points and milk. Your observations regarding the condition of the shower blind, furniture, wallpaper, and shower fittings have been taken very seriously and shared with our engineering and housekeeping teams for corrective action. We regret that our dining experience fell short during your visit. Your feedback regarding limited buffet variety, delayed bread service, unavailable à la carte items, and the inability to post charges to the room is noted with concern and is being reviewed by our food and beverage leadership to improve consistency, availability, and service efficiency. Regarding the gym facilities, we are particularly concerned by your comments about the treadmills. Guest safety is of utmost importance to us, and this matter has been escalated for immediate inspection and rectification. We apologize that your feedback was not acted upon as promptly as it should have been. We also regret the delays you experienced at the bar. This is certainly not the service standard we aspire to, and additional supervision and staffing reviews are being undertaken to ensure more attentive service. While we understand your disappointment with the hotel’s star positioning, please be assured that we take such feedback very seriously and are committed to continuous improvement across our facilities and service delivery. Thank you once again for sharing your experience. We sincerely hope you might consider giving us another opportunity in the future to offer you a stay that better reflects our service aspirations. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

Customer review rating 0.5/5

Ashish B. Families - Confirmed reviews ALL

Food quality was bad

Peasant stay for a night with the family

TripAdvisor rating 5.0/5

Roving27029734857 TripAdvisor review

Pleasant stay with the family , the service and stay was very nice must recommend for family , the reception staff was very polite and the breakfast was a

Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to know that you and your family had a pleasant stay and that our service, accommodation, and overall experience met your expectations. It is especially encouraging to hear your appreciation for our polite reception team and the breakfast experience. Your recommendation for families means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering heartfelt hospitality. We truly look forward to welcoming you and your family back to Grand Mercure Mysore for another comfortable and memorable stay. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

Good stay

TripAdvisor rating 5.0/5

Trip16402711694 TripAdvisor review

The stay was awesome, and the reception service was excellent. The food and service was good

Dear Guest, Thank you for sharing your positive feedback with us. We are delighted to know that you had a good stay and that you found our reception service excellent. It is wonderful to hear that you enjoyed the food and appreciated the overall service provided by our team. Your kind words are truly encouraging and motivate us to continue delivering memorable experiences to our guests. We look forward to welcoming you back to Grand Mercure Mysore for another enjoyable and comfortable stay. Warm Regards, Radhika Tata General Manager Grand Mercure Mysore

Customer review rating 3.5/5

Lakshmanan S. Families - Confirmed reviews ALL

The rooms were great. Check in, check out was smooth. Conveniently located. Staff was friendly. However you need a bigger restaurant space - considering the number of guests. Wait times for the table were long. There was a shortage of cutlery, glasses. Restaurant staff did struggle to manage. Buffet spread could have been better - however the taste was great.

Dear Mr. Lakshmanan S., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our rooms comfortable and the check-in and check-out process efficient. However, we acknowledge your concerns regarding the restaurant space and service during peak times, as well as the buffet spread. Your comments are valuable to us, and we will consider them for future improvements. Best regards, Radhika Tata General Manager Grand Mercure Mysore

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Other web-users rate our hotel

  • 799 reviews 9.2/10 Location
  • 2,030 reviews 7.2/10 Room
  • 3,777 reviews 8.2/10 Service
  • 33 reviews 7.5/10 WiFi
  • 1,086 reviews 7.3/10 Cleanliness
  • 1,036 reviews 8.2/10 Breakfast
  • 742 reviews 8.9/10 Vibe
  • 578 reviews 4.9/10 Comfort

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