Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.4/5 541 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSURU
India

GPS:12.330195, 76.64506

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  541 reviews

TripAdvisor Rating  4.5/5  2,381 reviews

Certificate of excellence 2023

Good Place, Poor Service

Customer review rating 2.0/5

Ankush J. Couples - Confirmed reviews ALL

I have shared this feedback with duty manager. The food quality in restaurant is bad - on a scale of 0 to 10 (10 being best), it is 3. No Flavor, no Spice, only tasty items was Curd. The Ommlette maker told in advance that they can't make it spicy because they are not allowed to use Red Chlli. The Panee-Puri maker served a panee puri, where Panee (spiced water) had no Spice at all. The Housekeeping has understanding problem, they continued to interpret "Firm Pillow" means soft pillow and I had to waste 30-40 minutes with them in explaining I need "Hard Pillow". They did not have one, so I suggested a travel hack - give me 5 towels and empty pillow cover, I will make one Hard Pillow myself. The staff refused - the argument was - they can't give so many towels. There is an obsession against understanding, a couple sharing a room requires everything 2, extra coffee, more water bottles, more towels. It was bad team. Worse of all, when I am paying for a 5-Star hotel, I expect a single bed, kind, queen, whatever, the bed in this room was 2 beds connected via a bedding. Really Bad, disappointing and fraudulent. If I am choosing King Bed then I should get A BED, not 2 beds joined together :-( The entire property felt like driven/focused on cost cutting and poor quality of talent. I will NOT stay in this property, unless I am forced to or I see changes. Really unhappy that basics are missing. None of the asks above are unfair or extra-ordinary in a 5-Star or even a 3-Star hotel. Ankush J. - 98… - more than happy to talk, but I wonder if a GM+ level person will call.

Good Stay

Customer review rating 4.0/5

Ramanathan K. Families - Confirmed reviews ALL

The room Facilities were fantastic. Staff was extremely helpful and cooperative. The restaurant could do with a better spread especially vegetarian options.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, John SURENDRANATH General Manager Grand Mercure Mysore

A Great Hotel in Mysore

Customer review rating 5.0/5

Anand Solo - Confirmed reviews ALL

Grand Mercure Mysore Hotel is perfectly located to explore Mysore and places outside Mysore Excellent facilities include restaurant, spa, terrace pool and more Recent trip to Hotel while participating in Kaveri Trail Marathon was made memorable with personal care by Hotel Manager John and his team

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, John SURENDRANATH General Manager Grand Mercure Mysore

Good location and excellent staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It was a short visit but very comfortable thanks to a very professional staff

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, John SURENDRANATH General Manager Grand Mercure Mysore

Decent location

Customer review rating 3.5/5

Ketan S. Families - Confirmed reviews ALL

Good experience. Nice room. Breakfast could have been better.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, John SURENDRANATH General Manager Grand Mercure Mysore

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Other web-users rate our hotel

  • 955 reviews 9.3/10 Location
  • 2,861 reviews 8.3/10 Room
  • 4,570 reviews 8.9/10 Service
  • 50 reviews 9.5/10 WiFi
  • 2,347 reviews 7.9/10 Food
  • 1,691 reviews 8.4/10 Cleanliness
  • 977 reviews 9.4/10 Vibe
  • 835 reviews 8.4/10 Amenities

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