Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.1/5 1,036 reviews

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Grand Mercure Mysore - Image 1
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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSORE, India

Description

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,036 reviews

TripAdvisor Rating  4.5/5  2,863 reviews

Certificate of excellence 2024

Avoidable stay for a family, may be ok for someone on a business trip who has to just sleep and leave in the morning

TripAdvisor rating 2.0/5

HimanshuSahai TripAdvisor review

Please do not mistake, the property is not a 5 star one, the staff have very little awareness about the property, some rooms have a weird sticker placed on the windows to obstruct the outside view (it seems to be an afterthought, take these rooms as window less ones), reception staff doesn't know which room has these stickers and which don't, since I had read in the reviews, I specifically asked for a room without these, we eventually ended up with the sticker - reception staff's ignorance to be blamed. For extra bed, the request was placed at the time of check in and even after repeated personal visits to the reception, the same was not placed. Housekeeping and room service calls go unanswered, it is not written anywhere in the room of phone that 0 is to be dialled for reception. Overall an avoidable stay and our last one at any Grand Mercure property. I would have avoided posting this review as I understand the property being sold out and running with sub optimal headcount, the existing folks would be doing their best. However decided against it when basic tenets of hospitality industry were found missing i.e. not to justify mistakes or deny those. Could find another review posted on Nov 14th exactly on the extra bed matter - our similar experience may be a coincidence.

Good stay. Afrain madam is good in front office she is talk with calm and cool

Customer review rating 3.5/5

Shivakumara S. Couples - Confirmed reviews ALL

And one more guy. I think he is not front office but he was in front office the desk. He is talk with rude. And i parking my bike in basement. He don't allow to go their by service lift. So i go from outside this is not good. His behavior is not good. He is not fit for the hotel service. I don't know his name I forgot .

Dear Mr Shivakumara, Thank you for sharing your feedback about your recent stay at Grand Mercure Mysore. We are delighted to hear that you had a good stay and appreciated Afrain’s.. calm and courteous service at the front desk. We will be sure to pass on your kind words to her. However, we regret to learn about your experience with the service lift and the behavior you encountered. Please accept our sincerest apologies for any discomfort caused. To ensure the safety and security of all our guests, access to the service elevators is restricted, and this policy is enforced for your protection. We understand this may have caused inconvenience, and we appreciate your understanding of this protocol. Your feedback is important to us, and we will review the situation to ensure we continue providing a high standard of service to all our guests. We hope to welcome you back and provide you with an even more enjoyable experience. Best Regards, Radhika General Manager Grand Mercure Mysore

Great location and good food but average service

TripAdvisor rating 4.0/5

hemant p Families - TripAdvisor review

I stayed with family on 14 Oct. Overall stay was OK. food and location was good but services was not like a five star hotel. As stayed in triple occupancy so extra bed would have arranged by team itself but have to Ask for extra bed myself thrice & it took more than 3 hours aorund to get it installed. Overall stay was OK.

Dear Mr Hemant, Thank you for sharing your feedback about your recent stay at Grand Mercure Mysore. While we’re glad you appreciated our location and food, we deeply regret the delay in arranging the extra bed and the inconvenience it caused. Providing seamless service is our priority, and it’s disappointing to learn that we fell short of your expectations. Please rest assured that your feedback has been shared with the team to ensure such delays are addressed promptly in the future. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations. Best Regards, Radhika General Manager Grand Mercure Mysore

well located

Customer review rating 5.0/5

Ani Friends - Confirmed reviews ALL

high quality , keep up

Dear Mr K., Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff and facilities and I am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We look forward to welcoming you back again soon. Best Regards, Radhika TATA General Manager Grand Mercure Mysore

Not Good

Customer review rating 1.5/5

Abhishek K. Families - Confirmed reviews ALL

Room was not properly cleaned, the pillows are out dated, food in buffet dinner need lot of improvement, breakfast also need improvement.

Dear Mr K., Thank you for sharing your valuable feedback. We sincerely apologize for the shortcomings you experienced during your stay. The issues regarding room cleanliness, outdated pillows, and the quality of both dinner and breakfast are concerning, and we are taking immediate steps to address them. Your comments will be shared with the relevant teams to ensure these areas are improved. We truly appreciate your feedback and hope to welcome you back for a much better experience in the future. Warm Regards, Radhika General Manager Grand Mercure Mysore

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Other web-users rate our hotel

  • 845 reviews 9.2/10 Location
  • 1,986 reviews 7.4/10 Room
  • 3,155 reviews 8.3/10 Service
  • 30 reviews 8.8/10 WiFi
  • 1,580 reviews 7.4/10 Food
  • 1,053 reviews 7.2/10 Cleanliness
  • 766 reviews 7.2/10 Breakfast
  • 654 reviews 8.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.