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Grand Mercure Mysore 5 stars

TripAdvisor rating 4.5/5 1,610 reviews
Grand Mercure Mysore
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+ 22 Services
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Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

If you are looking for medical facilities, the hotel's location is at a vantage point with nearby hospitals like Columbia Asia (3.5 km), Apollo BGS (5.7 km) and Narayana Multi-Specialty Hospital (5 km).

Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road
Nelson Mandela Circle
Karnataka
570021
mysuru
india

Tel: +91 821 4021212

Fax: (+91) 821 4021250

Contact email

Check-in from 14h00

Check out up to 11h00

  • KSTRC BUS DEPOT :  

  • By plane

    KEMPEGOWDA INTL APT At 190km / 118 miles - Shuttle paying

  • By plane

    MYSORE AIRPORT At 13km / 8 miles - Shuttle paying

  • By train

    MYSORE JUNCTION At 2km / 1 miles

GPS :12.330195, 76.64506

Our accommodations

Grand Mercure Mysore offers a total of 146 spacious rooms featuring numerous value add-ons like balconies in a few rooms, mini-bar, free Wi-Fi, Flat Screen LED TV, tea-coffee makers and round the clock room service. What's more? Maintain a balanced lifestyle while at the hotel with an intense work out session at our state-of-the-art fitness centre, followed by a relaxing spa therapy or a dip in the pool.

Deluxe Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE ROOM WITH QUEEN SIZE BED

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE WITH DBL BED & SOFA

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE WITH DBL BED & BALCONY

  • Max. number of persons: 3
  • Area: From 40m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE SUITE WITH DBL BED & BALCONY

  • Max. number of persons: 5
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BY THE BLUE

Type of cuisine: Regional

If the prospect of a finger-licking-good North Indian meal gets you all excited, visit our rooftop resto-bar. The menu, handcrafted specially by our chefs for our discerning guests, uses fresh ingredients, meats and choicest of condiments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA UPPU

Type of cuisine: International

Step into La Uppu, our all-day dining 140 sitter restaurant to appreciate a soul-soul-satisfying meal. The spread includes delectable local delicacies and an eclectic mix of the finest global cuisine- in the buffet as well as a la carte.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SILK BAR

Photo non contractuelle / Strictly non binding

How about a sundowner or two to ring in a relaxed evening? Head to the plush Silk Bar and choose from an eclectic collection of single malts, cocktails, mocktails, spirits and wines. The Silk Bar, located at the lobby level, can accommodate 18 people.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 200 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Mysore

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,777 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,610 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Experience. Kind and skilled staff

Customer review rating 4.5/5

Lakshmish N. Business - 14/01/2020 Confirmed reviews ALL

Overall good experience, nice food, nice ambiance.

Dear Lakshmish N., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager
Customer review rating 4.5/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Fine

Dear Lynn W., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

A Let Down. Not a 5 star.

Customer review rating 4.5/5

Bunny Families - 11/01/2020 Confirmed reviews ALL

The stay at Grand Mercure Mysore was a let down. Il brief it in points. 1. No benefit experienced for online check in from accor app. The check in experience was ordinary. 2. The front desk did not know if there was a lunch buffet or not when there was actually one and was not aware of any dining benefits available to members. 3. The la carte dining experience at La uppu for lunch on both days was also not satisfactory. There was no smile on any of the staff and they seemed overworked and less pleasant. Service was slow too. Also there were very few veg options in the buffet so opted la carte. Also nobody to greet you and help u with seating at the restaurant. Had to do it myself. 4. Was let down when visited the sixth floor as the person at the counter of the spa was not so happy to see me in that floor and handed out the spa menu in distaste. This floor has the pool, spa, gym and a restaurant which would open in the evening. 5. On the second day despite 3 requests at the front desk and leaving the clean my room signal on, the room was not cleaned. It was finally cleaned at 3PM. 6. The renewed wifi credentials were not provided for the second night. Had to go to down to front desk to get it myself. 7. The health faucets installed in the bathrooms had too much force. Was hurt a couple of times 8. The mini bar was totally empty on both the days. 9. Was given a room near the lift despite my preferences in accor account. Would recommend accor to conduct an audit. In the current state i think it should be downgraded to Ibis.

Dear Bhadran Nair S., Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunaina Sharma Manerker General Manager

Excellent customer service but facilities could be improved

Customer review rating 4.5/5

Arun P. Families - 10/01/2020 Confirmed reviews ALL

Customer service excellent with both front desk and managers excellent and welcoming. In room and restaurant staff highly commendable. Room cleaning and maintenance of facilities could be better - a bit dated.

Dear Arun P., Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunaina Sharma Manerker General Manager

An excellent choice of hotel for visiting Mysore

TripAdvisor rating 4.5/5

ajbsalt Family - 10/01/2020 TripAdvisor review

The Grand Mercure is a really good hotel. The staff are helpful. The rooms impeccably clean. And the food is generally excellent, esp the breakfasts. The only quibble was the roof top restaurant which we found rather disappointing overall. We had a better meal outside at the Metropole Hotel. Ceiling fans would be a good addition to have a break from the drying sensation of a/c when not too hot.

Dear Guest, Namaskara!! Thank you for reviewing Grand Mercure Mysuru. We are delighted to know that you had a memorable stay with us. Thank you for your appreciation for our hotel staff, food and service. We have noted your concerns regarding the rooftop restaurant and the ceiling fans. We sincerely hope you will give us another opportunity to showcase our hospitality. We take a lot of pride in our team members as they are ambassadors for our hospitality. We duly look forward to welcome you back again with us. Sincerely, Sunaina Sharma Manerker General Manager

Very nice hotel, great hospitality and wonderful experience!!!

Customer review rating 4.5/5

Aniket A. Families - 08/01/2020 Confirmed reviews ALL

It was very nice experience! Staff was courteous and very helpful - all the way from check-in to check-out. Had a great time during our stay! Would love to come back again.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your feedback about the staff as well as your check in and check out experience with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Mr Samit

Customer review rating 4.5/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

It was a wonderful experience staying in your hotel.

Dear Crissy M., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Unhappy Experience

Customer review rating 4.5/5

Siddharth Families - 04/01/2020 Confirmed reviews ALL

1. Food quality was not upto the mark. 2. Rooms were small. 3. Service at resturant was slow. 4. Overall not value for money.

Dear Siddharth N., Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunaina Sharma Manerker General Manager

Comfortable.

Customer review rating 4.5/5

Manish G. Couples - 04/01/2020 Confirmed reviews ALL

Room cleanliness was slightly off but then the team took necessary corrective action & everything was smooth till check-out.

Dear Manish G., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Great Stay!

Customer review rating 4.5/5

Badrinarayan Families - 03/01/2020 Confirmed reviews ALL

The checkin process was seamless, hospitality was good, rooms were clean and maintained, restaurnat and food was awesome.

Dear Badrinarayan Z., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Comfortable

Customer review rating 4.5/5

Mukul R. Families - 02/01/2020 Confirmed reviews ALL

Nice bfast spread and comfortable stay

Dear Mr. R., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Fantastic stay

Customer review rating 4.5/5

Reza Families - 02/01/2020 Confirmed reviews ALL

Lovely property with lovely staff and their service was exceptional. Big thanks to exec chef for Satya and his staff for taking care of us more than we could have expected. Very accommodating staff which is rare to see :)

Dear Mr. Reza We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments and your appreciation of the staff with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Veg Break fast can better

Customer review rating 4.5/5

Purushothaman Families - 01/01/2020 Confirmed reviews ALL

Safety 5⭐, Reception 5⭐, Wifi 5⭐, TV 1⭐, Veg Break fast 2⭐, Checkout support 3⭐, children play area 2⭐, Housekeeping 5⭐. Veg break fast taste can be improved and better to avoid repetition like poha. Hathway tv don't have better south regional channels, children play area needs improvement, Checkout support like transit luggage till reception needed multiple calls. Overall experience is 4⭐.

Dear Purushothaman R., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted all your feedback's and striving to improvise on the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Excellent.

Customer review rating 4.5/5

Keshaw K. Business - 31/12/2019 Confirmed reviews ALL

The working officials including dinning hall staff were are very cordial and supportive.

Dear Keshaw K., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Every thing was just perfect

Customer review rating 4.5/5

Mohamed Z. S. Families - 26/12/2019 Confirmed reviews ALL

Every thing was just perfect

Dear Fatima Z s., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Great stay and food

Customer review rating 4.5/5

Devesh R. Families - 24/12/2019 Confirmed reviews ALL

Had a comfortable stay. Great experience at the front desk. also very good food at la Uppu.

Dear Pulkit R., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Great place with all the amneties

Customer review rating 4.5/5

Surabhi R. Families - 23/12/2019 Confirmed reviews ALL

Its was amazing, the staff was really humble and the hotel was really clean

Dear Sunil K., We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Sharma Manerker General Manager

Great porperty but shoddy housekeeping

Customer review rating 4.5/5

Anurag R. Business - 18/12/2019 Confirmed reviews ALL

The property is very nice. Food was outstanding, in particular the Chinese cuisine. But too many misses in the housekeeping department. No lotion bottle in the room. Had to call to get one. The shower gel and shampoo were half used from previous guest. The creamer was half used from previous guest. No use and throw slippers. The phone smelt like gutter - probably cleaned with a dirty cloth.

Dear Anurag R., At the onset I would like to apologize for the inconvenience caused to you and thank you for sharing your valuable feedback on your recent stay with us. I do understand that you had very high expectations from us and we failed to meet your expectation. I have noted your valuable feedback regarding House Keeping service and assure you that corrective actions has been immediately taken to avoid the same in future as we promise to deliver exemplary services at Grand Mercure Mysore. Please take this as a one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again with our best hospitality on your next visit. Many thanks & warm regards, Sunaina Sharma Manerker General Manager

Expensive hotel not well maintained

Customer review rating 4.5/5

Anonymous Solo - 17/12/2019 Confirmed reviews ALL

Hotel was not very clean and certainly not well maintained. Staff mainly disinterested.

Dear Mr. Paul, Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, all the points mentioned by you has been taken into a thorough check to ensure its addressed on priority and avoid no future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sunaina Sharma Manerkar General Manager

Excellent hotel...highly recommended

TripAdvisor rating 4.5/5

archowdhury Family - 15/12/2019 TripAdvisor review

Me and my parents stayed at the Grand Mercure for 3 nights and really enjoyed the time spent there. Some of the things that made our stay memorable were the traditional welcome, very nice and clean room, outstanding room service, and a superb breakfast buffet. The room service was top notch. Every time we requested for tea bags etc. it was attended to very promptly, they brought in much more quantity that we requested for. A special thanks to Ramya and Nirmal who took care of our room. The rooms are a bit small and we had an extra bed but the team moved the main bed to make room, something not many hotels would do. The breakfast spread was amazing, and the outdoor seating at the La Uppu was fantastic. We wold like to thank the entire crew at La Uppu, specially Rantim, Sourav and Sadhan for their excellent hospitality and prompt service. The top floor swimming pool was very nice, though we didn't get a chance to use it. The gym was very good too. Thanks to the entire team at Grand Mercure for making our stay really memorable. Would definitely love to stay again when we go to Mysore :)

Dear Guest, Namaskara!! Thank you for reviewing Grand Mercure Mysuru. We are delighted to know that you had a memorable stay with us. Thank you for your appreciation for our hotel staff, food, pool, restaurant and service. We take a lot of pride in our team members as they are ambassadors for our hospitality. We duly look forward to welcome you back again with us. Sincerely, Sunaina Sharma Manerker General Manager
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