Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.1/5 996 reviews

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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSORE, India

Description

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  996 reviews

TripAdvisor Rating  4.5/5  2,857 reviews

Certificate of excellence 2024

Every thing was good well maintain Resturant is Crazy I feel like home every one take care like my home I'm never fillI

TripAdvisor rating 5.0/5

Vacation21523165562 TripAdvisor review

The servings was excellent Himanki and superb|Thank u so much for the awesome experience the food and ambience was great. They gave good offers as well. Worth for the money. … Thank you for Helping Himanki is it Great experience in India I'm so

House keeping

TripAdvisor rating 5.0/5

Scenic35506869016 TripAdvisor review

I was stayed in grand Mercure Mysore for two days with my family it was really great experience had also the house keeping team is very kind and helpfull specially Mr Srinivas have given wonderfull service rooms were cleaned and tidy I really looking forward to visit here again

Dear Guest, Thank you for sharing your wonderful experience at Grand Mercure Mysore. We are delighted to hear that you and your family had a great stay with us. Your kind words about our housekeeping team, especially Mr. Srinivas, are truly appreciated. We’re glad to know that you found the rooms clean and tidy, and that our team’s helpful service made your stay even more enjoyable. We look forward to welcoming you back for another memorable stay in the near future! Best Regards, Radhika General Manager Grand Mercure Mysore

Good experience at Grand mercure mysore.

TripAdvisor rating 5.0/5

Climber38138254476 TripAdvisor review

I had an absolutely fantastic stay at the Grand Mercure Hotel and the staffs were warm and welcoming to make sure my stay was perfect. The rooms were beautifully designed, and immaculately clean, with every detail thoughtfully curated to ensure comfort and luxury.

Dear Guest, Thank you for your glowing review! We’re thrilled to hear that you had a fantastic stay at Grand Mercure Mysore. It’s wonderful to know that our warm and welcoming staff contributed to making your stay perfect. We’re also delighted that you enjoyed the beautifully designed and immaculately clean rooms, and that the attention to detail added to your comfort and sense of luxury. We truly appreciate your kind words and look forward to welcoming you back for another exceptional experience! Best Regards, Radhika General Manager Grand Mercure Mysore

This rating is only for the restaurant manager behaviour

Customer review rating 0.5/5

Anthony R. Families - Confirmed reviews ALL

Just want to inform that the restaurant manager approach was dissatisfied. Unnecessarly enquired us about our room number and repeatedly asking the same even I told 2 to 3 times and his behaviour is not good and feel like he insulted us. This was happened on 26th of September 2024 night when we were in dinner. He should know to treat all the people equally because everyone is paying for what they had. I will refer my friends to stay in Grand Mercure but not to eat in your ground floor restaurant.

Dear Mr R., Thank you for sharing your experience with us. I sincerely apologize for the behaviour of our restaurant manager during your visit. This is not the level of service we strive to provide, and I appreciate you bringing this to our attention. We value all our guests and understand the importance of respectful and courteous service. I will address this issue with our team to ensure we maintain the highest standards of hospitality in our restaurant. We appreciate your willingness to recommend Grand Mercure for accommodations, and I hope we can earn your trust back for dining in the future. Thank you again for your feedback. Best Regards, Radhika General Manager Grand Mercure Mysore

Contrasting Experience - Front Desk vs Restaurant

Customer review rating 3.5/5

Shashank C. Families - Confirmed reviews ALL

Extremely Satisfied with the Restaurant staff at Le Upup - Great Food and very warm and Hospital. Very Helpful Housekeeping Staff Pathetic Front Desk / Reception - 1) Main Lady at the reception couldn't provide us with access cards, owing to some software Glitch. So initially every time we needed to go to a room, we were accompanied with a staff with a master key. 2) Later on when the keys were finally ready ( after few hours), she was reluctant to hand over two cards ( amongst 3 guests) !! She had the cheek to say that she will handover the second card, only when we return the earlier cards given, which in any case were defunct due to the glitch. 3) Our request for the 3rd bed , which was booked in advance, met with a pathetic slow response. 4) Finally at the time of check out, even after informing that we have not consumed anything from the minibar, she asked to wait for some time, till she sends somebody to verify ?? And finally when their representative came down after "Verifying", she did not have the common sense to inform us that everything is clear and our checkout is complete. 5) One night before checkout, I pre-emptly cleared my bill for the add-ons ( Dinner and Breakfast) but was told that the Bill can not be processes, owing to some Glitc (again) I am a member of Accor Hotels and have stayed for More than a month at IBIS at Stratford in London when I first went to work and live there. I have never come up with such shoddy service.

Dear Mr C., Thank you for your feedback. I’m glad to hear you had a wonderful experience at Le Uppu and appreciated our housekeeping staff. However, I sincerely apologize for the issues you faced at the front desk. Your concerns regarding the access cards, room requests, and checkout process are important to us, and I will ensure they are addressed with the team. We appreciate your insights, as they help us improve our service. Thank you again for sharing your thoughts, and I hope we can provide you with a better experience in the future. Best Regards, Radhika General Manager Grand Mercure Mysore

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Other web-users rate our hotel

  • 835 reviews 9.2/10 Location
  • 1,968 reviews 7.4/10 Room
  • 3,111 reviews 8.4/10 Service
  • 32 reviews 8.7/10 WiFi
  • 1,603 reviews 7.4/10 Food
  • 1,047 reviews 7.3/10 Cleanliness
  • 749 reviews 7.4/10 Breakfast
  • 646 reviews 8.9/10 Vibe

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ibis Styles Mysuru 4 stars

At 3.478 km

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.