Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.4/5 2,241 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Mysore
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+ 22 Services

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road
Nelson Mandela Circle
Karnataka
570021 mysuru
india

Check-in from 14h00

Check out up to 11h00

  • KSTRC BUS DEPOT: 

  • By plane

    KEMPEGOWDA INTL APT At 190km / 118 miles - Shuttle paying

  • By plane

    MYSORE AIRPORT At 13km / 8 miles - Shuttle paying

  • By train

    MYSORE JUNCTION At 2km / 1 miles

GPS:12.330195, 76.64506

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Grand Mercure Mysore offers a total of 146 spacious rooms featuring numerous value add-ons like balconies in a few rooms, mini-bar, free Wi-Fi, Flat Screen LED TV, tea-coffee makers and round the clock room service. What's more? Maintain a balanced lifestyle while at the hotel with an intense work out session at our state-of-the-art fitness centre, followed by a relaxing spa therapy or a dip in the pool.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 200

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Mysore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,241 reviews

TripAdvisor Rating 4.5/5

1,967 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Hari Families - 30/11/2021 Confirmed reviews ALL

Lovely stay.home away from home. We had a lovely family time. The food was good . The staff were very helpful courteous.

Dear H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Overall good experience

Customer review rating 5.0/5

Beer M. Families - 30/11/2021 Confirmed reviews ALL

We had a lovely stay at Grand Mercure all the staff where very courteous and professional. Thanks for Manikandan who helped us throughout our stay and booking. Cheers to all the staffs for doing a great job

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Wonderful Experience ! Pleasant Stay ! Heart touching Hospitality !

Customer review rating 4.5/5

Rohit K. Families - 30/11/2021 Confirmed reviews ALL

We stayed for 2nd time , as our 1st stay was wonderful experience. 2nd became more memorable. We look forward to be hosted by you guys in future too. Our all concern were taken on utmost priority. Let it be house keeping, room service, guest relation, La Uppu (Restaurant) , concierge, security everyone.

Dear Rohit K., Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Nice stay

Customer review rating 4.5/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Hotel is good and staff is interactive.

Dear Atreya S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good

Customer review rating 4.5/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Hotel is good and comfortable stay

Dear t., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay, clean room

Customer review rating 4.0/5

Anonymous Couples - 22/11/2021 Confirmed reviews ALL

Stay place was well maintained and it was hygienic. Food taste at la uppu could have been better.

Dear Srivathsa M.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have noted your feedback for the same. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good Stay

Customer review rating 4.0/5

Anonymous Solo - 17/11/2021 Confirmed reviews ALL

Overall the stay was good. Rooms were clean. I felt bathrooms are little small but manageable In room dining options can be better. There is limited options and most of them are non veg Other wise good hotel, good locality

Dear Anup K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Great place to stay in mysuru

Customer review rating 4.5/5

Sachin P. Families - 15/11/2021 Confirmed reviews ALL

Centrally located, good food, well maintained rooms, caring hospitality. One suggestion-- very Limited TV channels, needs to work on this

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have noted your feedback. We adhere to the policies as per the shared guidelines. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

A decent and comfy stay

TripAdvisor rating 4.0/5

riteshchaurasia17 14/11/2021 TripAdvisor review

The hotel is centrally located from all the major attractions. Offers a very comfortable stay. The view from the window is the back road and jungle area. Bathrooms are of decent size.we had opted for dinner and breakfast package. The food although was okay not too great. Overall a quite decent and good stay.

Dear riteshchaurasia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

not as good as expected

Customer review rating 1.5/5

A. Families - 09/11/2021 Confirmed reviews ALL

room service and room wasn,t as good as last time .

Dear Anjum a., Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact us at h9… or please dial 91…. Best Regards & Stay Safe Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good place to stay

Customer review rating 4.5/5

Dileep Couples - 08/11/2021 Confirmed reviews ALL

The stay was comfortable with wider variety of breakfast..

Dear Dileep K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Expected better

Customer review rating 3.0/5

Anonymous Families - 08/11/2021 Confirmed reviews ALL

Pros : The hotel is well located. Which means all the places within in city limits are nearby. Cons : cleanliness needs improvements. The bed sheets were unchanged after the previous stay. Also, upon request to tidy up the room, the bed and bathroom were done. However, the floor mat seemed untouched. We could see some food crumbs. Secondly, some of the staff are very well groomed. But most of them need lessons on hospitality.

Dear Vipul V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay but could have been better

Customer review rating 3.5/5

Raju Families - 08/11/2021 Confirmed reviews ALL

The ambience and staff are very supportive, except that the alacarte menu is limited and only options are buffet which is not very encouraging The towels could be better, they are overused and rough

Dear Venkata Nagaraju A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have noted your feedback on the same We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Look forward to serve you again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Great food; average stay

Customer review rating 4.0/5

Amit K. Families - 07/11/2021 Confirmed reviews ALL

We loved all the meals we had at the hotel. But we were highly shocked with the size of rooms we got. We travelled with family and expected bigger rooms. We booked 15 days prior to travel, called hotel twice and requested for 2 rooms next to each other and still we did not get that.

Dear Amit K. Das, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Our room allotments are always done keeping in mind room closer for convenience else if not available the same is allotted in the same floor. Please take this as a one off incident, We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Well located

Customer review rating 3.5/5

Dr S. Families - 01/11/2021 Confirmed reviews ALL

Good

Dear S. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have noted your feedback on the same. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Nice place to stay

TripAdvisor rating 4.0/5

tdalva 20/09/2021 TripAdvisor review

Room's are neat and clean, good breakfast spread and tasty, lunch and dinner can still be better as we found the food a little bit bland but a decent spread. Reception staff are good and even obliged when we requested for late checkout. Overall friendly staff through out the hotel, will definitely come back

Dear tdalva, Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Stay was okay and Did not meet our expectation

TripAdvisor rating 2.0/5

SDeepakN 07/09/2021 TripAdvisor review

Reception was not friendly. We had booked room with TWO SINGLE BED , they gave us a DOUBLE BED. Once I checked into the room and bought to their notice, reception lady told me I had booked it wrongly. I checked my booking details and showed her the same. Then again I was asked to wait in lobby for one hour so that they can change the room. After 1 hour, again they gave me the room with DOUBLE BED but in different floor. Finally I gave in since it was already late and I had my office work to take care of. Food was not that tasty. We were there for 2 days and items were repetitive, non-veg was not boiled properly. House keeping staff and valet parking guys were good and co-operative.

Dear SDeepakN, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. The feedback shared by you has been addressed with the relevant team and we can assure you of better services upon your next visit. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Incompetent front desk staffs

TripAdvisor rating 4.0/5

693emmanuel 29/08/2021 TripAdvisor review

This was our second stay at the hotel and we stayed from 19th to 24th of August with a toddler. Even though these are covid times they have a good preventive protocol in place putting all our minds at peace. We had a very comfortable stay at the hotel. Miss Durga from food and beverage department (la Uppu) is very courteous and polite. Always there to help you. She is someone you can count on, especially when you have a toddler. The house keeping department also does a great job with special mention to Govardhan and Jobit. In room dining staff were also very courteous. Friendly security and valet service staff. All the hotel staff are exemplary with the exception of the front desk which turned out to be a big disappointment. Not the least bit welcoming. We would have had a wonderful stay had it not been for the incompetent front desk staff.

Dear Emmanuel cherian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We have noted your feedback in regards to improvement areas for our team.. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good Hotel, Staff Service, & Food

TripAdvisor rating 5.0/5

RohanJ52 08/04/2021 TripAdvisor review

Stay was good and confortable, service was at par and food served was delicious. The staff certainly goes that extra mile to ensure the guest is completely satisfied before he exits the property - Kudos to them on this.

Dear Rohan, We very much appreciate your comments regarding your stay at Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Rayan A General Manager

Excellent stay with amazing food!

TripAdvisor rating 5.0/5

GirishS373 01/03/2021 TripAdvisor review

Our stay was very comfortable, all protocols were followed, central location for sight seeing, food is served hot and is very delicious. Special thanks to Miss Durga and Mr Naresh for excellent service in the restaurant. Over all it was a great stay and I would highly recommend this place for a very comfortable and pleasant stay.

Dear Girish, We very much appreciate your comments regarding your stay at Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Rayan A General Manager

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