Dear Mr. F., Mabuhay! Thank you for sharing your feedback and for choosing ibis Styles Subic for your stay. We are delighted to know that you enjoyed our convenient location, vibrant lobby, comfortable room, cleanliness, and breakfast selection at Manifesto. Your kind words mean a lot to our team, and we are especially pleased to know that Joyce Chrissy contributed to making your stay memorable. We will gladly share your recognition with her. We look forward to welcoming you back to ibis Styles Subic for another enjoyable stay! Warm regards, Guest Experience Team ibis Styles Subic | Mercure Subic

Dear Ms. Hazel, Thank you for sharing your feedback and for choosing ibis Styles Subic for your business stay. I’m glad to know you appreciated our clean and comfortable rooms, polite team, and convenient location. I also appreciate your kind mention of our parking security guard. I’ll make sure your recognition is shared with the team. We have also taken note of your feedback regarding Wi-Fi speed, as we understand how important a reliable connection is, especially for business travelers. Thank you for your support as an ALL Accor Classic member. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm regards, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Juichieh, Thank you for your feedback! We’re delighted to know that you had an excellent experience at ibis Styles Subic and were satisfied with our rooms, cleanliness, breakfast, and service. Your support means a lot to our team. We look forward to welcoming you back to ibis Styles Subic for another pleasant and memorable stay! Warm regards, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. Rachel, Thank you for your feedback! We’re delighted to know that ibis Styles Subic exceeded your expectations and that you enjoyed our comfortable accommodations, modern facilities, and excellent service. Your perfect rating and recommendation mean a lot to our team. We’re glad we could provide you with a positive ibis Styles experience, and we truly appreciate you giving us the opportunity to welcome you. We look forward to welcoming you back to ibis Styles Subic for another comfortable and memorable stay! Warm regards, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Sir Samuel, Thank you for sharing your experience with us! We’re glad to know you enjoyed the comfort of our beds, cozy rooms, and breakfast selection, and that you had an overall pleasant stay. We understand your disappointment regarding the unavailable swimming pool and appreciate your understanding. Your feedback is valuable as we continue working to enhance our facilities and guest experience. Thank you for your recommendation. We look forward to welcoming you and your friends back to ibis Styles Subic for an even better stay! Warm regards, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. Jessica, Thank you for your feedback! We’re happy to know you enjoyed our convenient location, clean rooms, and accommodating team. We also love hearing that Ibis, our resident security cat, added a little extra joy to your stay! We appreciate your suggestion regarding the breakfast selection and will share it with our team as we continue to improve our offerings. Thank you for your perfect rating and recommendation. We look forward to welcoming you back to ibis Styles Subic for another enjoyable stay! Warm regards, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. G., Thank you for your feedback and perfect rating! I’m glad to know you had a great stay at ibis Styles Subic and enjoyed a comfortable night’s sleep. While our rooms do not have bathtubs, it’s great to know that you still had an enjoyable experience with us. Your kind words mean a lot to our team and motivate us to continue providing a comfortable stay and warm Filipino hospitality to our guests. We truly appreciate you choosing ibis Styles Subic and hope to have the pleasure of welcoming you back on your next visit to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. Aida, Thank you for sharing your feedback with us! We’re delighted to know that you enjoyed our interiors, smooth check-in, comfortable mattress, and the warm hospitality of our team. Your kind words mean a lot to all of us. We also appreciate your honest comments about our breakfast buffet and Wi-Fi accessibility. We understand that the food selection and presentation need improvement, and we will share your feedback with our F&B team for review and action. Thank you for helping us improve. We hope to welcome you back to ibis Styles Subic for an even better experience next time! Warm regards, James Florentino Cluster Guest Experience Manager ibis styles Subic | Mercure Subic

Dear Mr. P., Thank you so much for your feedback. Your comment that you would give us 10 stars if you could honestly made our day! Knowing that you have stayed at other Accor hotels internationally, it means a lot to hear that ibis Styles Subic stood out for you. We’re still a young property, and our team is working hard every day to make sure our guests feel comfortable and well taken care of. Thank you as well for recognizing the entire team. I’ll definitely share your feedback with everyone. It’s always a great feeling for our colleagues to know that their efforts are noticed and appreciated. We’re very happy you enjoyed your stay, and we look forward to having you back with us again soon. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. R., Thank you for taking the time to share your detailed feedback with us. We’re glad to know that you had a comfortable stay overall and appreciated the service provided by our team. We sincerely apologize for the inconvenience you experienced upon arrival, particularly with the key card access to Room 235. We understand that waiting for assistance after check-in can be frustrating, and we have shared this with our team for proper follow-up. We would also like to clarify that some of the items you mentioned, such as face towels, lotion, laundry bags, and soap, are available upon request as part of our ibis Styles room concept. To make this convenient for our guests, we provide our “Ring for Anything” QR code in the room, allowing guests to easily request these items or any other assistance they may need during their stay. We appreciate your feedback, however, and will continue to make sure this information is clearly communicated to our guests upon arrival. We have also taken note of your feedback regarding the restaurant team and food safety practices, and this has been shared with our F&B team for immediate attention. Regarding the gym, we understand your concern and appreciate your patience as we continue to work on completing and improving our hotel facilities as a newly opened property. Thank you as well for being an ALL Gold member and for choosing ibis Styles Subic through the Accor ALL App. Your feedback helps us identify areas where we can improve both our service and communication. We hope to welcome you back and provide you with a smoother experience on your next stay. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. B., Thank you so much for your review. It was a pleasure having you with us at ibis Styles Subic. We’re truly happy to know that you had such an amazing stay and that you enjoyed the room, breakfast, Wi-Fi, and especially the service from our team. Your kind words about the cleanliness of the room and your experience at Manifesto will definitely be shared with the teams. Most of all, thank you for recommending us to your family and friends. Knowing that you would gladly recommend ibis Styles Subic means a lot to us, especially as a relatively new hotel. We hope to welcome you back to Subic again soon, Mr. B.. It would be our pleasure to have you stay with us again. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic

Dear Mr. G., Thank you for taking the time to share your feedback, and we’re very pleased to know that you had a wonderful stay with us. Regarding your concern about the deposit, we completely understand why this has been on your mind. We would be happy to check our records and verify whether a deposit was collected upon check-in and whether it was already refunded at the time of your departure. As this involves your payment details, may we kindly ask you to contact our Front Office team directly or reach out to us at the hotel so we can review your account and assist you properly. We also noted your comments regarding the restaurant pricing and food quality. We’re sorry that the dining experience did not meet your expectations, and we will share your feedback with our Food & Beverage team for their review. Thank you again for bringing these matters to our attention. We appreciate your kind words about our team and hope we can assist you with the deposit concern and have the opportunity to provide you with an even better experience in the future. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. P., Thank you for sharing your honest feedback with us. We’re glad to know that you were pleased with our hotel, location, staff, room, cleanliness, and Wi-Fi. However, we are truly sorry that your lunch experience did not meet the same standard. We especially regret that the grilled chicken you ordered was disappointing in both quality and taste. This is not the dining experience we want our guests to have. Your comments have been shared with our Food & Beverage team for review, particularly on the preparation and quality of the grilled chicken, as well as our overall food standards. Thank you for bringing this to our attention. Your feedback gives us an opportunity to address the issue and improve. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. O., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to know that you enjoyed our modern design, comfortable bed and pillows, excellent breakfast selection, and the cleanliness of the hotel. We are also glad that our team, check-in and check-out experience, and WiFi met your expectations. We sincerely appreciate your comments regarding the lack of a hand towel and towel holder near the washbasin, as well as the accessibility of the bath towel rack. We understand how these details can affect convenience during your stay, and we will review their feasibility for improvement. We also acknowledge your observation regarding the grouting and other construction finishing details. As a newly built property, we are continuously working through our punch-list items, and your feedback is helpful in identifying areas that require further attention. We will coordinate this concern with the concerned team for proper rectification. Thank you once again for your constructive feedback. We truly appreciate your recognition of the aspects you enjoyed while also highlighting areas where we can improve. We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. N., Thank you so much for choosing ibis Styles Subic for your family stay and for sharing such a wonderful 100/100 review. It truly means a lot to know that you felt comfortable throughout your stay and, most especially, that you found every member of our team accommodating. While facilities and amenities are important, it is the warmth and genuine care of our people that we hope guests remember most, and your kind words are a wonderful affirmation for the entire team. We are also happy to hear that you enjoyed your welcome drink and room upgrade, and that your experience as an ALL – Accor Gold member met your expectations. Thank you for giving us a 10/10 recommendation and for making ibis Styles Subic part of your family trip. We hope your next visit will bring another comfortable stay, more good memories, and the same warm welcome from our team. We look forward to seeing you again soon, Ms. Gladys! Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. Ian T., Thank you very much for sharing your feedback and for giving ibis Styles Subic a perfect 100/100 rating. We are delighted to know that you enjoyed the convenience of our location, with restaurants, supermarkets, and retail establishments nearby, as well as our clean and well-maintained rooms. It is especially rewarding to hear that our team was responsive and able to attend to your requests promptly, including your late check-out. We are also pleased that your booking arrangements and communication through your office point of contact were smooth and convenient, particularly during your business event. Your kind mention of our reception team, especially those who assisted you with your special request on September 10, will certainly be shared with the team as recognition of their efforts. Thank you for choosing ibis Styles Subic and for considering us your new favorite in Subic. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. M., Thank you very much for sharing your feedback and for giving ibis Styles Subic a perfect 100/100 rating. We are delighted to know that you had such a positive experience and, most especially, that our team made a great impression during your stay. Your kind words mean a lot to us and will certainly be shared with the entire team as encouragement to continue providing warm and attentive service. We truly appreciate your recommendation and your continued support as an ALL – Accor Live Limitless member. We look forward to welcoming you back to ibis Styles Subic on your next visit to SBMA. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. G., Thank you for taking the time to share your feedback following your stay at ibis Styles Subic. We are delighted to know that you found our hotel clean and comfortable, and that our team made you feel well accommodated throughout your visit. It is especially gratifying to receive your perfect ratings across all areas of your stay and to know that you would gladly recommend us to your friends, colleagues, and family. Your kind words are a great encouragement to our team and inspire us to continue providing warm, attentive, and reliable service to every guest. We truly appreciate your loyalty as an ALL Accor Gold member and look forward to welcoming you back to ibis Styles Subic on your next visit. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic