Ibis Styles Subic 3 stars

Dear Mr. R., Thank you for taking the time to share your feedback and for giving us a perfect 100/100 rating. We're glad to know that you and your family had a comfortable stay and found our hotel convenient for your visit. It's also great to hear that our team, especially our Room Service staff, helped make your experience a pleasant one. We will be happy to share your kind words with them. We're also pleased that you enjoyed your dining experience at Manifesto and appreciated our sustainability initiatives. Thank you again for choosing ibis Styles Subic. We appreciate your recommendation and hope to welcome you and your family back on your next visit to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. D., Thank you for taking the time to share your feedback following your recent business stay with us. We're pleased to know that you had a very good overall experience and that you enjoyed our accommodations, breakfast, and the service provided by our team. Your kind words about our staff mean a great deal to us. At the same time, we sincerely apologize for the inconvenience caused by the construction noise. We understand how challenging this must have been, especially with your overnight work schedule and the need to rest during the day. Thank you for your understanding and for speaking with Paula during your stay. We're glad she was able to assist you, and we truly appreciate your recognition of her efforts. We'll be sure to share your kind feedback with her. Thank you as well for your patience while we continue to improve our facilities. Your feedback helps us better understand how we can minimize the impact of these works on our guests. It was a pleasure having you with us, Mr. D.. We appreciate your recommendation and hope to welcome you back to ibis Styles Subic on your next visit, with an even more comfortable and relaxing stay. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. B., Thank you for taking the time to share your feedback following your recent family stay at ibis Styles Subic. We're pleased to know that you were satisfied with the cleanliness of your room, your accommodation, breakfast, Wi-Fi, and your overall departure experience. We truly appreciate you recognizing these aspects of your stay. At the same time, we sincerely apologize for the concern regarding the refund of your pet deposit. We completely understand why the estimated processing time would raise questions and appreciate you bringing it to our attention. The refund timeline is largely dependent on the payment method used and the processing time of the issuing bank or card provider after the hotel has initiated the release of the deposit. We understand that waiting can be frustrating, and we are reviewing how we communicate this process more clearly to our guests at check-in to help set the right expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future and provide an even smoother experience from arrival to departure. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. A., Thank you for taking the time to share your experience with us. We're delighted to know that you had a comfortable stay and that you enjoyed the cleanliness of our hotel, the food, and the hospitality of our team. It's especially rewarding to hear that our breakfast, accommodations, and service made such a positive impression during your business trip. Your kind words will be shared with our team, as they are always encouraged to know that their genuine care and hospitality are appreciated by our guests. Thank you once again for choosing ibis Styles Subic. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Subic; whether for business or a well-deserved getaway. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. R., Thank you for taking the time to share your feedback following your recent business stay at ibis Styles Subic. We are pleased to know that you appreciated the cleanliness of the hotel, our breakfast selection, the service provided by our team, and the overall check-in and check-out experience. Your kind ratings in these areas are truly encouraging and will be shared with our team. At the same time, I sincerely apologize that the shower temperature did not meet your expectations. We understand how important a consistently hot shower is, especially after a long day of work, and I'm sorry that this affected your overall comfort during your stay. Please be assured that your comments have been shared with our Engineering team for immediate inspection and corrective action to ensure that our hot water system is operating consistently across all guest rooms. Feedback like yours helps us identify areas where we can improve and provide a better experience for all our guests. Thank you once again for your valuable feedback. We truly appreciate your stay with us and hope to have the opportunity to welcome you back to ibis Styles Subic, where we can provide you with the seamless and comfortable experience you deserve. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic