Dear Mr. D., Thank you very much for choosing to stay with us again and for taking the time to share your feedback. We are delighted to know that your second stay at ibis Styles Subic was another enjoyable experience. It is especially rewarding to hear your kind words about our team and the service you received. I will be sure to share your recognition with Mahyie, who will certainly appreciate knowing that she was able to assist you with your requests. Thank you as well for your understanding regarding the ongoing construction. We truly appreciate your patience as we continue improving our property. Your recommendation means a great deal to us, and we look forward to welcoming you back to ibis Styles Subic on your next visit to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. Elaine, Thank you very much for your wonderful feedback and for choosing ibis Styles Subic. We’re delighted to know that you had a memorable stay and that our Heartists made you feel genuinely welcomed and at home. Your kind words, especially your special mention of GM Darwin, are truly appreciated. We will make sure to share your feedback with him and the entire team. It’s always rewarding to know that our service and hospitality helped create happy memories. We look forward to welcoming you back to ibis Styles Subic for another wonderful stay. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Sir Arvin, Thank you so much for taking the time to share your feedback. It truly means a lot to know that you felt welcomed and well taken care of from the moment you arrived. I’m especially happy to hear that Mahyie and our Front Office team made your stay a pleasant one. Our team takes pride in being approachable, attentive, and making sure every guest feels at home, not just during check-in, but throughout their stay. Your kind words will definitely be shared with the team. Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back to ibis Styles Subic again soon! Best regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. S., Thank you for the lovely feedback and for the perfect 100/100! I’m really glad to know that you enjoyed your stay with us. I’m especially happy that the birthday setup made your celebration a little more special. It’s also great to hear that you enjoyed the room, the food at Manifesto, and the service from our team. Thank you for recommending ibis Styles Subic to your friends and family. We’ll be looking forward to having you back again soon! Warm regards, James Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. A., Thank you for taking the time to share your honest feedback. I’m truly sorry that what should have been a comfortable seven-day stay ended on such a disappointing note. We take your concerns about the room condition, particularly the power panel, refrigerator enclosure, and availability of towels, very seriously. These are not concerns we take lightly, and we will make sure they are raised with the concerned teams for immediate checking and corrective action. I’m also sorry for the way the checkout concern was handled. Regardless of the procedure being followed, you should never have felt embarrassed or uncomfortable in front of other guests. We understand why this left a strong negative impression, especially after you had been patient with the other challenges during your stay. We truly appreciate that you still recognized the efforts of our housekeeping team despite the issues you experienced. Your feedback is a reminder for us to look beyond simply following procedures and to always consider how our actions affect the guest. Thank you again for bringing these matters to our attention. We sincerely apologize for the experience and will use your feedback to improve both our facilities and, more importantly, the way we handle our guests. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. K., Thank you for your feedback! We’re very happy to know that you had an awesome stay and that you found our rooms and common areas clean and well maintained. It’s especially nice to hear your kind words about our team. I’ll make sure they know that their efforts made a difference during your stay. We also appreciate you sharing your experience on the first floor. We’ll continue to monitor the area and make sure our guests feel comfortable and at ease throughout their stay. Thank you again for choosing ibis Styles Subic. We hope to welcome you back soon! Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. P., Thank you for taking the time to share your feedback and for giving us a perfect 100/100 rating. We’re glad to know you had a pleasant stay and, most especially, that our team made a good impression. We also appreciate your honest comments regarding the WiFi connection speed. We understand how important a reliable and fast connection is, especially for business travelers, and we’ll continue working on this aspect of our service. Thank you again for choosing ibis Styles Subic. We hope to welcome you back on your next visit to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. E., Thank you for sharing your feedback with us. We’re very happy to know that you had a comfortable stay and that our team made your experience enjoyable. A special thank you for recognizing Nichol. We’ll be sure to share your kind words with her—it will certainly mean a lot to her. We truly appreciate your continued support as an ALL Accor Gold member, and we’re looking forward to welcoming you back next week. See you again soon at ibis Styles Subic! 😊 Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. Bates, Thank you for sharing such detailed and honest feedback. We’re happy to know you enjoyed the comfortable bed, breakfast, our team, and the fresh vibe of ibis Styles Subic. We’re also glad you found the location convenient. At the same time, we take your comments on the hotel finishes seriously. The concerns you raised about the paint, door gaps, and sealant are important, especially for a new property, and we will be raising these with the concerned teams for proper checking and action. We also appreciate your feedback about the restaurant temperature and WiFi speed. These are areas we can work on to make the experience more comfortable for our guests. Thank you again for taking the time to point these out. We hope to welcome you back and give you an experience that better reflects the standards we aim for. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. B., Thank you for taking time to share your experience with us and for giving us a perfect score. We are truly honored that you chose ibis Styles Subic and delighted to know that your trip from Manila was well worth it. Your comment that our team made you feel special from check-in to check-out is the greatest compliment we could receive. Creating a warm and memorable experience for every guest is what we strive for, and we will be sure to share your kind words with the entire team. We also couldn't help but smile when we read that breakfast "feels like Christmas morning." That is such a wonderful way to describe the experience, and we're thrilled that it became one of the highlights of your stay. Thank you as well for recommending us. It means a great deal to all of us, especially as we continue to grow and welcome more guests to Subic. We truly appreciate your support and look forward to welcoming you back for another memorable stay at ibis Styles Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. N., Thank you for taking the time to share your feedback and, most importantly, for choosing to stay with us for the third time. Knowing that you continue to return to ibis Styles Subic is truly the greatest compliment we could receive. We are delighted that you enjoyed our relaxing atmosphere, convenient location, and the warm hospitality of our entire team—from our security personnel and Front Office to our restaurant and Housekeeping teams. Your kind recognition means a great deal to all of us, and we will be sure to share your encouraging words with the team. We also appreciate your feedback regarding the WiFi connection. We understand how important a reliable internet connection is, especially for business travelers, and we are continuously working to improve its speed and overall performance. Thank you as well for recognizing our sustainability initiatives. We remain committed to finding more meaningful ways to reduce our environmental impact while providing a comfortable stay for our guests. It was our pleasure to have you with us once again. We sincerely appreciate your recommendation to your family and friends, and we look forward to welcoming you back for your fourth stay at ibis Styles Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. L., Thank you for your review and for awarding us a perfect score. We are delighted to know that you and your furry companion had such an enjoyable stay with us. It is especially rewarding to hear that you appreciated our ocean-inspired design, the cleanliness of the hotel, and the warm hospitality of our team. Knowing that these details made your stay memorable truly means a lot to us. We are equally grateful that our pet-friendly amenities helped make your dog feel just as welcome. We believe every member of the family deserves a comfortable stay, and it is heartwarming to know that the pet bed, treats, and toys added to your overall experience. Your kind recommendation is one of the greatest compliments we could receive, and we sincerely appreciate you sharing it with fellow pet lovers looking for a place to stay in Subic. Thank you once again for choosing ibis Styles Subic. We look forward to welcoming you and your fur baby back for another memorable stay in the near future. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. C., Thank you for taking the time to share your feedback and for giving us a perfect overall rating. We're delighted to know that you enjoyed the comfort of our hotel, the flexibility of our breakfast hours, and, most of all, the friendliness of our team. Your kind words are truly appreciated and will be shared with everyone. We also appreciate you mentioning the Wi-Fi interruption during your stay. We sincerely apologize for the inconvenience this caused. Unfortunately, the disruption was due to circumstances beyond our control, but we understand how important a reliable internet connection is, especially for our business travelers. Thank you for your patience and understanding. It was a pleasure having you with us, and we hope to welcome you back to ibis Styles Subic on your next visit. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. O., Thank you for your review and for choosing to stay with us. We're happy to know that you enjoyed your stay, especially the comfort of your room, our friendly team, the reliable Wi-Fi, and the food and coffee. It's also great to hear that you liked the vibrant design of the hotel. Thank you as well for sharing your feedback about the gym. We're looking forward to opening it soon and hope you'll be able to enjoy it on your next visit. We truly appreciate your support and look forward to welcoming you back to ibis Styles Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. Maloi, Thank you for staying with us and for taking the time to share your feedback. We're really glad to know that you enjoyed our location and that our team made you feel welcome. Simple comments like yours mean a lot to us because they remind us that it's the little things that guests remember most. It was a pleasure having you and your family with us. We truly appreciate your support and hope to welcome you back the next time you're in Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. C., Thank you for taking the time to share your experience with us. It was truly a pleasure having you stay at ibis Styles Subic. Your kind words about our team mean a lot. I'm especially happy to know that our Security team, Room Attendants, Front Office, and Restaurant team made you feel well taken care of throughout your stay. Joyce, Maya, and our Restaurant Manager will be delighted to know they helped make your visit a memorable one. We're also glad you enjoyed the cleanliness of your room and appreciated the warm welcome from our team. Thank you as well for your honest feedback about our breakfast selection and Wi-Fi connection. We understand how important these are, especially for our business travelers, and we'll continue working on improving both. We truly appreciate your trust in us and your recommendation. We look forward to welcoming you back the next time your travels bring you to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. Maria L. R., Thank you for taking the time to share your feedback with us. We're glad to know that you found our location convenient and that your booking experience through ALL.com was smooth. At the same time, we're truly sorry that your stay did not fully meet your expectations. We understand your disappointment about the pool and other facilities not yet being available. While we do our best to communicate our ongoing soft opening and construction updates in advance, we understand that this may have affected your plans, especially for a family stay. We also sincerely apologize for the breakfast selection, the delay in porter assistance during your departure, and the missing hand towels in your room. These are valuable observations, and we have shared them with our Restaurant, Front Office, and Housekeeping teams so we can improve both our coordination and service delivery. Thank you as well for sharing your thoughts about the room size and Wi-Fi. Feedback like yours helps us identify where we need to do better. We truly appreciate you choosing ibis Styles Subic and hope you'll give us another opportunity to welcome you back once our facilities are fully completed. We would love the chance to provide you with the experience you originally expected. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. F., Thank you for staying with us and for giving us a perfect 100/100 rating. I'm happy to know that you and your family had a great stay and that you enjoyed our rooms and the service from our team. Your simple but kind words, "Great rooms and great service," truly mean a lot to us. Thank you as well for mentioning the Wi-Fi speed. We know a fast and reliable connection is important, and we'll continue working on improving it. We appreciate your support and hope to have the opportunity to welcome you and your family back to ibis Styles Subic again soon. Warm regards, James Florentino Cluster Guest Experience Manager Mercure Subic | ibis Styles Subic

Dear Ms. Shereene Y. D. L., Thank you for taking the time to share your experience with us. We're glad to know that you had a comfortable stay and that our team, especially Ms. Mahyie, was able to respond promptly and assist you during your visit. We will be sure to share your kind words with her. At the same time, we sincerely apologize for the areas where we fell short. We appreciate you bringing to our attention your concerns regarding the bathroom's safety and the cleanliness of the shower drain and toilet. This is certainly not the standard we aim to deliver, and your feedback has been shared with our Housekeeping and Engineering teams for immediate attention and improvement. We're also sorry about the Wi-Fi interruption during your stay. Unfortunately, the outage was caused by severe weather that affected our main internet provider. While it was beyond our control, we understand how inconvenient it was, and we appreciate your patience and understanding. Thank you for recognizing that we are still in our soft opening period. We value honest feedback like yours as it helps us improve. We hope to have the opportunity to welcome you back and provide you with an even better experience next time. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic