Dear Mr. B., Thank you so much for your review. It was a pleasure having you with us at ibis Styles Subic. We’re truly happy to know that you had such an amazing stay and that you enjoyed the room, breakfast, Wi-Fi, and especially the service from our team. Your kind words about the cleanliness of the room and your experience at Manifesto will definitely be shared with the teams. Most of all, thank you for recommending us to your family and friends. Knowing that you would gladly recommend ibis Styles Subic means a lot to us, especially as a relatively new hotel. We hope to welcome you back to Subic again soon, Mr. B.. It would be our pleasure to have you stay with us again. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic

Dear Mr. G., Thank you for taking the time to share your feedback, and we’re very pleased to know that you had a wonderful stay with us. Regarding your concern about the deposit, we completely understand why this has been on your mind. We would be happy to check our records and verify whether a deposit was collected upon check-in and whether it was already refunded at the time of your departure. As this involves your payment details, may we kindly ask you to contact our Front Office team directly or reach out to us at the hotel so we can review your account and assist you properly. We also noted your comments regarding the restaurant pricing and food quality. We’re sorry that the dining experience did not meet your expectations, and we will share your feedback with our Food & Beverage team for their review. Thank you again for bringing these matters to our attention. We appreciate your kind words about our team and hope we can assist you with the deposit concern and have the opportunity to provide you with an even better experience in the future. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. P., Thank you for sharing your honest feedback with us. We’re glad to know that you were pleased with our hotel, location, staff, room, cleanliness, and Wi-Fi. However, we are truly sorry that your lunch experience did not meet the same standard. We especially regret that the grilled chicken you ordered was disappointing in both quality and taste. This is not the dining experience we want our guests to have. Your comments have been shared with our Food & Beverage team for review, particularly on the preparation and quality of the grilled chicken, as well as our overall food standards. Thank you for bringing this to our attention. Your feedback gives us an opportunity to address the issue and improve. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. O., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to know that you enjoyed our modern design, comfortable bed and pillows, excellent breakfast selection, and the cleanliness of the hotel. We are also glad that our team, check-in and check-out experience, and WiFi met your expectations. We sincerely appreciate your comments regarding the lack of a hand towel and towel holder near the washbasin, as well as the accessibility of the bath towel rack. We understand how these details can affect convenience during your stay, and we will review their feasibility for improvement. We also acknowledge your observation regarding the grouting and other construction finishing details. As a newly built property, we are continuously working through our punch-list items, and your feedback is helpful in identifying areas that require further attention. We will coordinate this concern with the concerned team for proper rectification. Thank you once again for your constructive feedback. We truly appreciate your recognition of the aspects you enjoyed while also highlighting areas where we can improve. We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. N., Thank you so much for choosing ibis Styles Subic for your family stay and for sharing such a wonderful 100/100 review. It truly means a lot to know that you felt comfortable throughout your stay and, most especially, that you found every member of our team accommodating. While facilities and amenities are important, it is the warmth and genuine care of our people that we hope guests remember most, and your kind words are a wonderful affirmation for the entire team. We are also happy to hear that you enjoyed your welcome drink and room upgrade, and that your experience as an ALL – Accor Gold member met your expectations. Thank you for giving us a 10/10 recommendation and for making ibis Styles Subic part of your family trip. We hope your next visit will bring another comfortable stay, more good memories, and the same warm welcome from our team. We look forward to seeing you again soon, Ms. Gladys! Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. Ian T., Thank you very much for sharing your feedback and for giving ibis Styles Subic a perfect 100/100 rating. We are delighted to know that you enjoyed the convenience of our location, with restaurants, supermarkets, and retail establishments nearby, as well as our clean and well-maintained rooms. It is especially rewarding to hear that our team was responsive and able to attend to your requests promptly, including your late check-out. We are also pleased that your booking arrangements and communication through your office point of contact were smooth and convenient, particularly during your business event. Your kind mention of our reception team, especially those who assisted you with your special request on September 10, will certainly be shared with the team as recognition of their efforts. Thank you for choosing ibis Styles Subic and for considering us your new favorite in Subic. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Mr. M., Thank you very much for sharing your feedback and for giving ibis Styles Subic a perfect 100/100 rating. We are delighted to know that you had such a positive experience and, most especially, that our team made a great impression during your stay. Your kind words mean a lot to us and will certainly be shared with the entire team as encouragement to continue providing warm and attentive service. We truly appreciate your recommendation and your continued support as an ALL – Accor Live Limitless member. We look forward to welcoming you back to ibis Styles Subic on your next visit to SBMA. Warm hospitality, James S. Florentino Cluster Guest Experience Manager ibis Styles Subic | Mercure Subic

Dear Ms. G., Thank you for taking the time to share your feedback following your stay at ibis Styles Subic. We are delighted to know that you found our hotel clean and comfortable, and that our team made you feel well accommodated throughout your visit. It is especially gratifying to receive your perfect ratings across all areas of your stay and to know that you would gladly recommend us to your friends, colleagues, and family. Your kind words are a great encouragement to our team and inspire us to continue providing warm, attentive, and reliable service to every guest. We truly appreciate your loyalty as an ALL Accor Gold member and look forward to welcoming you back to ibis Styles Subic on your next visit. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. V., Thank you very much for choosing ibis Styles Subic and for sharing your wonderful feedback. We’re delighted to know that you had a great experience with us and found our location convenient, with easy access to both the mall and the sea. It’s also wonderful to hear that our team, as well as your check-in, room, cleanliness, and Wi-Fi experience, met your expectations. We truly appreciate your 10/10 recommendation. Your feedback is a great encouragement to our team and inspires us to continue providing a comfortable and convenient stay for our guests. We hope to welcome you and your family back to ibis Styles Subic on your next visit. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. D., Thank you very much for choosing to stay with us again and for taking the time to share your feedback. We are delighted to know that your second stay at ibis Styles Subic was another enjoyable experience. It is especially rewarding to hear your kind words about our team and the service you received. I will be sure to share your recognition with Mahyie, who will certainly appreciate knowing that she was able to assist you with your requests. Thank you as well for your understanding regarding the ongoing construction. We truly appreciate your patience as we continue improving our property. Your recommendation means a great deal to us, and we look forward to welcoming you back to ibis Styles Subic on your next visit to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. Elaine, Thank you very much for your wonderful feedback and for choosing ibis Styles Subic. We’re delighted to know that you had a memorable stay and that our Heartists made you feel genuinely welcomed and at home. Your kind words, especially your special mention of GM Darwin, are truly appreciated. We will make sure to share your feedback with him and the entire team. It’s always rewarding to know that our service and hospitality helped create happy memories. We look forward to welcoming you back to ibis Styles Subic for another wonderful stay. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Sir Arvin, Thank you so much for taking the time to share your feedback. It truly means a lot to know that you felt welcomed and well taken care of from the moment you arrived. I’m especially happy to hear that Mahyie and our Front Office team made your stay a pleasant one. Our team takes pride in being approachable, attentive, and making sure every guest feels at home, not just during check-in, but throughout their stay. Your kind words will definitely be shared with the team. Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back to ibis Styles Subic again soon! Best regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. S., Thank you for the lovely feedback and for the perfect 100/100! I’m really glad to know that you enjoyed your stay with us. I’m especially happy that the birthday setup made your celebration a little more special. It’s also great to hear that you enjoyed the room, the food at Manifesto, and the service from our team. Thank you for recommending ibis Styles Subic to your friends and family. We’ll be looking forward to having you back again soon! Warm regards, James Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. A., Thank you for taking the time to share your honest feedback. I’m truly sorry that what should have been a comfortable seven-day stay ended on such a disappointing note. We take your concerns about the room condition, particularly the power panel, refrigerator enclosure, and availability of towels, very seriously. These are not concerns we take lightly, and we will make sure they are raised with the concerned teams for immediate checking and corrective action. I’m also sorry for the way the checkout concern was handled. Regardless of the procedure being followed, you should never have felt embarrassed or uncomfortable in front of other guests. We understand why this left a strong negative impression, especially after you had been patient with the other challenges during your stay. We truly appreciate that you still recognized the efforts of our housekeeping team despite the issues you experienced. Your feedback is a reminder for us to look beyond simply following procedures and to always consider how our actions affect the guest. Thank you again for bringing these matters to our attention. We sincerely apologize for the experience and will use your feedback to improve both our facilities and, more importantly, the way we handle our guests. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. K., Thank you for your feedback! We’re very happy to know that you had an awesome stay and that you found our rooms and common areas clean and well maintained. It’s especially nice to hear your kind words about our team. I’ll make sure they know that their efforts made a difference during your stay. We also appreciate you sharing your experience on the first floor. We’ll continue to monitor the area and make sure our guests feel comfortable and at ease throughout their stay. Thank you again for choosing ibis Styles Subic. We hope to welcome you back soon! Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. P., Thank you for taking the time to share your feedback and for giving us a perfect 100/100 rating. We’re glad to know you had a pleasant stay and, most especially, that our team made a good impression. We also appreciate your honest comments regarding the WiFi connection speed. We understand how important a reliable and fast connection is, especially for business travelers, and we’ll continue working on this aspect of our service. Thank you again for choosing ibis Styles Subic. We hope to welcome you back on your next visit to Subic. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Ms. E., Thank you for sharing your feedback with us. We’re very happy to know that you had a comfortable stay and that our team made your experience enjoyable. A special thank you for recognizing Nichol. We’ll be sure to share your kind words with her—it will certainly mean a lot to her. We truly appreciate your continued support as an ALL Accor Gold member, and we’re looking forward to welcoming you back next week. See you again soon at ibis Styles Subic! 😊 Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. Bates, Thank you for sharing such detailed and honest feedback. We’re happy to know you enjoyed the comfortable bed, breakfast, our team, and the fresh vibe of ibis Styles Subic. We’re also glad you found the location convenient. At the same time, we take your comments on the hotel finishes seriously. The concerns you raised about the paint, door gaps, and sealant are important, especially for a new property, and we will be raising these with the concerned teams for proper checking and action. We also appreciate your feedback about the restaurant temperature and WiFi speed. These are areas we can work on to make the experience more comfortable for our guests. Thank you again for taking the time to point these out. We hope to welcome you back and give you an experience that better reflects the standards we aim for. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic