Swissôtel Clark Philippines 5 stars

Customer review rating (ALL Rating) 4.7/5 1,270 reviews

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BLDG. 5399 MANUEL A., ROXAS, HIGHWAY, 2023 CLARK FREEPORT ZONE, ANGELES, Philippines

Description

Hotel extras

  • Spacious rooms and elegant suites with serene view of surroundings.

  • Combined with lifestyle comforts with room amenities and features.

  • Inspired by Contemporary Swiss style, a perfect ambiance for living and active lifestyle.

  • The room offers tranquil views that revitalise mind, body and soul

  • Stay connected with family and friends and create quality time while away from home

Our accommodation(s)

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Hotel location

Swissôtel Clark Philippines

BLDG. 5399 MANUEL A., ROXAS, HIGHWAY
2023 CLARK FREEPORT ZONE, ANGELES
Philippines

GPS:15.191686, 120.524481

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,270 reviews

Customer review rating 3.5/5

Fern C. Families - Confirmed reviews ALL

I really loved the place—the ambience was lovely, and the front desk staff were welcoming. However, I didn’t fully enjoy the overall service during my stay, as it felt less proactive compared to other hotels I’ve stayed at. For instance, when we asked about transportation to the golf park, we were informed that there was no shuttle available and were advised to take a blue cab instead. However, we were asked to cross the street to get one ourselves, even though it would have been much more convenient—especially since I was with my little sister—if the hotel had assisted in arranging the cab. Additionally, after requesting room cleaning, the mugs and glasses that had been used the previous night were still left in the room and were not replaced. We also brought some snacks but found that there were no utensils or plates available in the room. When we requested them, we were redirected to in-room dining, only to be told multiple times that we had called the wrong number. This was quite frustrating, as we were simply requesting basic utensils and plates. Lastly, I later learned that a friend who stayed the following day received complimentary chocolates, while we did not receive any complimentary amenities at all, despite being an Accor member. This added to the feeling that our stay was not given the same level of attention. Overall, the hotel has a great atmosphere and potential, but I believe the service could be improved by being more attentive and proactive to ensure a more consistent guest experience.

Dear Ms. C., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Clark. I am pleased to hear that you enjoyed the lovely ambience and that our front desk staff made a positive impression on you. However, I sincerely regret that your overall experience was not to the level you expected. Your comments regarding transportation and room service have been duly noted. While we strive to provide comprehensive assistance to our guests, I understand that the suggested method for arranging transportation did not meet your needs, especially considering you were traveling with your sister. We appreciate your perspective on how we can improve our transportation arrangements to enhance convenience for our guests. Additionally, I acknowledge your concerns about room cleaning and the availability of utensils. It is our aim to maintain high standards of cleanliness and service, and I apologize for any oversights that occurred during your stay. Your feedback regarding the lack of response when requesting basic items is particularly valuable, as it highlights an area where we can enhance our guest service training. Regarding the complimentary amenities, please know that we value your loyalty as an Accor member. It is our intention to ensure that all members receive consistent recognition and benefits, and your experience will help us to refine this aspect of our service. Thank you once again for your insights, which are crucial as we strive to improve our services. I hope you will consider staying with us again in the future, as we would like the opportunity to provide you with a more enjoyable experience. Warm regards, Sheryl Nicdao Guest Experience Manager

Customer review rating 4.5/5

Pauline H. Q. Families - Confirmed reviews ALL

i really love your place. my parents, my kids and everyone of us love the comfort of your bed and pillows. the room is perfect.

Customer review rating 4.5/5

Earline B. Families - Confirmed reviews ALL

Everything was good except for our breakfast experience at Markt. We had breakfast at around 9:15 a.m., but several food selections were already unavailable. The restaurant was not crowded at the time, in fact, we were seated immediately upon arrival, so the limited availability was a bit disappointing. Refills were quite slow, and there seemed to be only a few staff on duty, possibly due to it being January 2. This resulted in delays in service and in attending to requests. Another unfortunate experience was overhearing kitchen staff shouting at each other, with one even using profanity. I hope the team can be more mindful, as guests can clearly hear these exchanges, especially Filipino guests who understand the language being used.

Customer review rating 5.0/5

Joseph C. B. Families - Confirmed reviews ALL

Our stay at Swissôtel during New Year’s Eve was truly excellent. The room was spacious, spotless, and beautifully designed with a modern style. The view from our window was simply mesmerizing, adding to the overall charm of the experience. We first stayed here last New Year’s Eve, and that wonderful experience is the reason we keep coming back every year. It’s the perfect place for my family because we want to celebrate in a fun yet peaceful environment—not too noisy, but still festive while waiting for the New Year. The fireworks display was spectacular, just as magical as the first time we witnessed it. Without a doubt, we plan to return again next New Year’s Eve. I would also like to commend the staff for their dedication and professionalism. Even though they were working during the holiday, they remained cheerful and welcoming. From check-in to check-out, everyone carried out their duties with genuine smiles. Special thanks to Gwen at the reception, who assisted us in such an enthusiastic and warm manner—it made us feel immediately at home. Overall, our stay was memorable and filled with joy. Thank you so much, Swissôtel, for making our New Year’s celebration truly special.

Customer review rating 5.0/5

Zonneth C. Families - Confirmed reviews ALL

We were accommodated in the check in immediately, had delicious welcome goodies. Front desk was very accommodating to all our request, and even updated us through phone call. Very nice and clean room and had the best view during the New Year firework show

Other web-users rate our hotel

  • 142 reviews 8.7/10 Location
  • 505 reviews 8.9/10 Room
  • 671 reviews 9.1/10 Service
  • 11 reviews 6.4/10 WiFi
  • 211 reviews 8.9/10 Cleanliness
  • 190 reviews 8.3/10 Amenities
  • 172 reviews 9.3/10 Vibe
  • 126 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.