Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you and your family had such an enjoyable stay at Swissotel Poiana Brasov. It is especially rewarding to know that you appreciated our family-friendly atmosphere, cleanliness, and the quality of service provided by our team. Creating a comfortable and welcoming environment for families is very important to us, so your kind words mean a great deal. Thank you also for your recommendation. We truly appreciate it and look forward to welcoming you and your family back for another memorable stay in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that your mountain getaway at Swissotel Poiana Brasov was such a memorable experience and that you enjoyed our Signature Apartment, food, and the warm hospitality of our team. It is particularly rewarding to hear that you felt the stay offered an exclusive experience. Your special mention of Madalina and Sebastian is greatly appreciated, and we will be sure to share your kind words with them. We hope to have the pleasure of welcoming you back soon for another relaxing escape in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your continued loyalty and for choosing Swissôtel Poiana Brașov once again. It is always a pleasure to welcome returning guests, and we are delighted to hear that you particularly enjoyed your September stay. We are pleased that the peaceful atmosphere during the shoulder season, together with the personalized service and attention to detail from our team, made your stay feel special and exclusive. Your kind words are a wonderful recognition of the team’s efforts and will certainly be shared with them. Thank you once again for your continued trust in Swissôtel Poiana Brașov. We look forward to welcoming you back for many more stays in the future. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your exceptional review. We are delighted to hear that you had such a fantastic experience during your stay at Swissôtel Poiana Brașov. Your kind words about our Front Office and Restaurant teams are truly appreciated. We are especially pleased that you found our colleagues professional, friendly, and accommodating throughout your stay. We will certainly share your wonderful feedback with the teams. It was a pleasure having you with us, and we very much look forward to welcoming you back for another memorable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review and for such a fantastic compliment. We are truly delighted to hear that Swissôtel Poiana Brașov is among the most beautiful Accor properties you have visited. Your kind words mean a great deal to our entire team, and we are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you back for another memorable experience in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your exceptional review and for sharing such wonderful feedback about your stay at Swissotel Poiana Brasov. We are delighted to hear that everything from our magnificent location and hotel to the smallest details exceeded your expectations. It is especially rewarding to know that our team made such a positive impression throughout your visit. Your very special mention of Madalina is truly appreciated. We are pleased that she took such thoughtful care in accommodating your dietary preferences and ensuring that you had suitable and enjoyable breakfast options. Her proactive approach and attention to detail are exactly the kind of personalized hospitality we strive to provide. We will be delighted to share your kind words with Madalina and the entire team. Knowing that you felt genuinely welcomed and valued is the greatest compliment we could receive. Thank you once again for choosing Swissotel Poiana Brasov. We very much look forward to welcoming you back soon for another memorable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our rooms, the attentive service from our team, and especially the food at our restaurant. We also appreciate your honest feedback regarding the coffee offering in the restaurant. We understand that for coffee enthusiasts, the quality and preparation of coffee can be an important part of the dining experience. Your comment is well noted and will be shared with our Food & Beverage team as we continue to review and improve our offering. Thank you once again for your feedback and for choosing Swissotel Poiana Brasov. We hope to have the pleasure of welcoming you back for another great experience. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the comfort of your room and our breakfast. We also appreciate your honest comments regarding the size and capacity of our SPA area. We understand that this can affect the overall experience, particularly during busier periods, and your feedback is valuable as we continue to look for ways to enhance our wellness facilities. Thank you once again for choosing Swissôtel Poiana Brașov. We hope to have the pleasure of welcoming you back for another comfortable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review and for your kind words about Swissôtel Poiana Brașov. We are delighted to hear that you enjoyed the cleanliness and comfort of our rooms, the friendliness of our team, and the stunning views from your room. We truly appreciate your recognition of the hotel and are especially pleased that you had such a positive experience with us. Your feedback regarding the variety of our breakfast is also well noted and will be shared with our Food & Beverage team as we continue to enhance our offering. Thank you once again for choosing Swissôtel Poiana Brașov. We hope to have the pleasure of welcoming you back for another memorable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you were satisfied with the overall service, our motivated team, and your room. We are, however, sorry that your dining experience did not meet the standards you expected from Swissotel Poiana Brasov. We take your comments regarding the quality, flavor, and overall presentation of the food very seriously. Our restaurant offering is an important part of the guest experience, and we understand that it should reflect the same level of quality you experienced throughout the hotel. Your feedback will be shared with our Food & Beverage and culinary teams for careful review. We appreciate your honesty, as it helps us identify where we need to improve. Thank you once again for recognizing our team and for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a dining experience that better matches the standards you expect from us. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback and for choosing to stay with us as an ALL – Accor Live Limitless Platinum member. We are sorry that your SPA experience did not provide the peaceful environment you expected, particularly as you had specifically informed us that you were looking for a quiet setting for your massage. We understand how disruptive noise can be during a treatment, and we appreciate your comments regarding the need for better separation between the family-friendly areas and the relaxation spaces. We also sincerely apologize that the recognition you expected as a Platinum member was not reflected in your room upon arrival. We value your loyalty to Accor and understand your disappointment, particularly given your experience at other Accor properties. Your feedback has been noted and will be reviewed with the relevant teams to ensure that our loyalty recognition is delivered consistently. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide an experience that better reflects the standards you associate with the Swissotel and Accor brands. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the quality and comfort of our rooms. We are, however, very sorry that the atmosphere during your stay did not meet your expectations. We understand that excessive noise, running, and disruptive behavior in the restaurant and common areas can significantly affect the experience of guests looking for a peaceful break, particularly for couples travelling without children. Swissotel Poiana Brasov is a family-friendly hotel, and we welcome guests of all ages. At the same time, this should not come at the expense of other guests' comfort. We take your comments regarding the lack of intervention from our team seriously and will review how we can better manage situations where children's behavior becomes disruptive, particularly during periods of high occupancy. We also appreciate your feedback regarding the size and capacity of the hotel, as this can make the impact of busy periods more noticeable. Your comments are valuable as we continue to look for the right balance between providing a welcoming family environment and maintaining a relaxing experience for all our guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a more peaceful experience. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you for taking the time to share your feedback. I am glad you found our rooms to be spacious, comfortable and modern. I understand your points regarding the public spaces and as you mentioned, our rooms are specious and that's where you spend your time. With regards to Teleferic, they are definitely not our competitors and I respect your point of view. Please accept my sincere apology for any inconvenience caused. Sincerely, Kind regards, Shane Labrooy. General Manager