Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you greatly enjoyed your stay and appreciated our property, spacious rooms, and the service provided by our team. It is always rewarding to know that our guests leave with such positive memories. We look forward to welcoming you back to Swissotel Poiana Brasov for another memorable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is important for me to understand what we were not able to provide. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept my sincere apology and rest assured, I will investigate further to understand what request we were unable to provide. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Paul, Thank you for your exceptional review and for sharing such generous and thoughtful feedback about your experience at Swissotel Poiana Brasov. It is truly rewarding to know that our team's genuine hospitality, dedication, and passion made such a lasting impression. Your kind words about our colleagues and my leadership are particularly meaningful, and I am proud to see our commitment reflected in your experience. I am delighted that you enjoyed our tranquil spa and wellness facilities, the culinary experience at our restaurant, our fresh breakfast selection, and the comfort and spectacular views offered by our spacious rooms. Your special mention of the focaccia will certainly bring a smile to our culinary team's faces! We also appreciate your recognition of the partnership with our restaurant team and how well it complements the hotel's philosophy. Feedback such as yours reinforces our commitment to creating memorable experiences through thoughtful design, quality, and genuine service. As a valued Accor guest, your endorsement of Swissotel Poiana Brasov as your favourite hotel experience is the greatest compliment we could receive. We would be delighted to welcome you back and create many more memorable moments during your future visits. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you were impressed with the quality and comfort of our apartments, although we sincerely regret that other aspects of your stay did not meet your expectations. We take your comments regarding breakfast and our spa and fitness facilities seriously. We understand that guests expect a consistent standard of quality from a five-star property, and we regret that these facilities fell short of what you anticipated. Your observations will be shared with the relevant teams as we continuously evaluate our services and look for opportunities to improve the guest experience. We appreciate your honest feedback and hope to have another opportunity to welcome you to Swissotel Poiana Brașov and provide you with a more satisfying experience. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed your relaxing stay at Swissôtel Poiana Brașov, particularly our spacious rooms, mountain views, beautiful sunsets, and direct access to hiking trails. It is equally rewarding to know that our team's service, restaurant, and spa facilities, including our body and facial treatments, contributed to your experience. We are pleased that you also had the opportunity to explore the local Romanian cuisine nearby. Thank you for choosing our hotel. We look forward to welcoming you back for another memorable stay in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for your wonderful review! We are delighted to hear that you and your family had an excellent stay at Swissôtel Poiana Brașov. It is a pleasure to know that you appreciated the spacious and comfortable rooms, our team's attentive service, and the convenience of our location. We are equally pleased that our spa facilities and overall services contributed to a memorable family getaway. Your kind words are a wonderful encouragement to our entire team, and we look forward to welcoming you and your family back for another exceptional stay in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review and for your kind words about our team, restaurant, and SPA. We are delighted to know that everything contributed to a perfect stay and that you particularly enjoyed our Josper specialties. Your recommendation means a great deal to us, and we look forward to welcoming you back to Swissotel Poiana Brasov for another memorable experience. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I would highlight the fact the Parking fee is mentioned on the terms and conditions on every booking and generally guest tend to ignore this. I can understand this and we will look at ways to make it more visible. Please accept my sincere apologies for any inconvenience caused. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our location surrounded by nature, the quality of the hotel and rooms, and the friendliness of our team. We are sincerely sorry, however, that your stay did not provide the peaceful and relaxing experience you had hoped for. We fully understand that, when staying in a mountain setting surrounded by nature, a quiet environment is an important part of the experience. Your comments regarding the music and the ventilation noise in the room are particularly valuable. We regret that the noise levels affected your comfort throughout the day and night. We will share your feedback with the relevant teams and review both aspects carefully, particularly the ventilation system in the guest rooms. Thank you again for bringing these concerns to our attention. We hope you will give us another opportunity to provide you with the calm and restful stay you were expecting. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you and your family had such an enjoyable stay at Swissotel Poiana Brasov. It is especially rewarding to know that you appreciated our family-friendly atmosphere, cleanliness, and the quality of service provided by our team. Creating a comfortable and welcoming environment for families is very important to us, so your kind words mean a great deal. Thank you also for your recommendation. We truly appreciate it and look forward to welcoming you and your family back for another memorable stay in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that your mountain getaway at Swissotel Poiana Brasov was such a memorable experience and that you enjoyed our Signature Apartment, food, and the warm hospitality of our team. It is particularly rewarding to hear that you felt the stay offered an exclusive experience. Your special mention of Madalina and Sebastian is greatly appreciated, and we will be sure to share your kind words with them. We hope to have the pleasure of welcoming you back soon for another relaxing escape in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your continued loyalty and for choosing Swissôtel Poiana Brașov once again. It is always a pleasure to welcome returning guests, and we are delighted to hear that you particularly enjoyed your September stay. We are pleased that the peaceful atmosphere during the shoulder season, together with the personalized service and attention to detail from our team, made your stay feel special and exclusive. Your kind words are a wonderful recognition of the team’s efforts and will certainly be shared with them. Thank you once again for your continued trust in Swissôtel Poiana Brașov. We look forward to welcoming you back for many more stays in the future. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your exceptional review. We are delighted to hear that you had such a fantastic experience during your stay at Swissôtel Poiana Brașov. Your kind words about our Front Office and Restaurant teams are truly appreciated. We are especially pleased that you found our colleagues professional, friendly, and accommodating throughout your stay. We will certainly share your wonderful feedback with the teams. It was a pleasure having you with us, and we very much look forward to welcoming you back for another memorable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review and for such a fantastic compliment. We are truly delighted to hear that Swissôtel Poiana Brașov is among the most beautiful Accor properties you have visited. Your kind words mean a great deal to our entire team, and we are grateful that you chose to stay with us. We hope to have the pleasure of welcoming you back for another memorable experience in the mountains. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your exceptional review and for sharing such wonderful feedback about your stay at Swissotel Poiana Brasov. We are delighted to hear that everything from our magnificent location and hotel to the smallest details exceeded your expectations. It is especially rewarding to know that our team made such a positive impression throughout your visit. Your very special mention of Madalina is truly appreciated. We are pleased that she took such thoughtful care in accommodating your dietary preferences and ensuring that you had suitable and enjoyable breakfast options. Her proactive approach and attention to detail are exactly the kind of personalized hospitality we strive to provide. We will be delighted to share your kind words with Madalina and the entire team. Knowing that you felt genuinely welcomed and valued is the greatest compliment we could receive. Thank you once again for choosing Swissotel Poiana Brasov. We very much look forward to welcoming you back soon for another memorable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our rooms, the attentive service from our team, and especially the food at our restaurant. We also appreciate your honest feedback regarding the coffee offering in the restaurant. We understand that for coffee enthusiasts, the quality and preparation of coffee can be an important part of the dining experience. Your comment is well noted and will be shared with our Food & Beverage team as we continue to review and improve our offering. Thank you once again for your feedback and for choosing Swissotel Poiana Brasov. We hope to have the pleasure of welcoming you back for another great experience. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the comfort of your room and our breakfast. We also appreciate your honest comments regarding the size and capacity of our SPA area. We understand that this can affect the overall experience, particularly during busier periods, and your feedback is valuable as we continue to look for ways to enhance our wellness facilities. Thank you once again for choosing Swissôtel Poiana Brașov. We hope to have the pleasure of welcoming you back for another comfortable stay. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you very much for your wonderful review and for your kind words about Swissôtel Poiana Brașov. We are delighted to hear that you enjoyed the cleanliness and comfort of our rooms, the friendliness of our team, and the stunning views from your room. We truly appreciate your recognition of the hotel and are especially pleased that you had such a positive experience with us. Your feedback regarding the variety of our breakfast is also well noted and will be shared with our Food & Beverage team as we continue to enhance our offering. Thank you once again for choosing Swissôtel Poiana Brașov. We hope to have the pleasure of welcoming you back for another memorable stay. Kind regards, Shane Labrooy - General Manager