Swissôtel Poiana Brasov 5 stars

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to read that you found the room comfortable and that the service provided by our team met your expectations. Your kind words regarding our staff and facilities are truly appreciated and will certainly be shared with the entire team. At the same time, we are sorry to learn that certain aspects of your experience did not fully meet your expectations. Please accept our sincere apologies regarding the temperature of the hot breakfast items. Your comments have been shared with our culinary team so that we can review the equipment and ensure that the food is maintained at the appropriate temperature for our guests’ enjoyment. We also regret the inconvenience you encountered with the parking facilities. We understand how frustrating this situation can be, particularly when spaces are limited, and we truly appreciate you bringing this to our attention. Your feedback is very valuable to us as we continuously strive to improve our services and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Kind regards, Shane Labrooy General Manager

Dear R.,, Thank you for your positive feedback. We are delighted to know that you had a great experience during your stay with us. Your kind comment is truly appreciated and serves as a great encouragement for our entire team. We look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Shane Labrooy General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed your experience and found our team polite and helpful. Your kind words will be shared with the entire team, and Chef Sorin will be especially pleased to hear your appreciation for his breakfast preparation. It is always our pleasure to create memorable experiences for our guests, and we look forward to welcoming you back again soon. Kind regards, Shane Labrooy General Manager

Dear Nicoleta, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you had a very pleasant stay and that you plan to return. We also appreciate your understanding regarding the minor inconveniences you experienced, and please rest assured that your comments help us continuously improve our services. We look forward to welcoming you back for another enjoyable visit. Kind regards, Shane Labrooy General Manager