Swissôtel Poiana Brasov 5 stars

Dear Guest, Thank you for taking the time to share your feedback. I am pleased to hear you had a pleasant stay with us. It is wonderful that our attentive staff looked after you well. I have noted your comment regarding the size of the pool. We share all guest feedback with our team for future improvements. We hope to have the pleasure of welcoming you back soon. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for sharing your constructive feedback regarding your recent stay. I am pleased to hear that you found your room good and clean, and that our front office team made such a wonderful impression with their friendly and helpful service. However, I am truly sorry to hear about your disappointing dinner experience on your third evening with us. Our lasagna should certainly never be dry or tasteless, and I apologize that the dish served fell so far below our culinary standards. While I am glad our server tried to make amends with a complimentary dessert, I completely agree that you should have received a high-quality meal in the first place. I have shared your comments directly with our head chef to review the recipe, preparation, and presentation of our lasagna to ensure this does not happen again. Thank you for helping us improve our dining quality, and we hope to have the opportunity to welcome you back and provide a flawless experience across all your meals. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for your incredible review and for choosing us as your piece of heaven in Romania. We are absolutely thrilled to welcome you back for your second stay. Hearing that our high comfort standards, stunning views, and delicious restaurant food made your visit so special means the world to our team. Our staff will be delighted to know their friendly and accommodating service stood out to you. We are already looking forward to your third visit. Please let us know when you plan to return so we can ensure another perfect stay. Kind regrads, Shane Labrooy - General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay. I am pleased to hear that you enjoyed our spacious, comfortable rooms, our tasty breakfast, and our beautiful location near the forest. However, I note your comments regarding the evening atmosphere. I would like to gently mention that we do feature a dedicated smoking area equipped with cozy chairs and a fireplace, which many of our guests use to socialize and unwind after dinner. That being said, your idea of bringing a similar cozy seating concept directly into the main indoor reception area is excellent, and I will share this with our management team for future enhancements. Thank you again for helping us improve, and we hope to welcome you back for a more relaxing experience in the future. Kind regrads, Shane Labrooy - General Manager