Swissôtel Poiana Brasov 5 stars

Customer review rating (ALL Rating) 4.8/5 764 reviews

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Description

Hotel extras

  • Close to slopes, hiking trails and bike park

  • Mountain views

  • Spa, swimming pool and fitness area

  • Renowned PRATO restaurant open to guests

  • Poiana Brasov's only 5-star hotel

Our accommodation(s)

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Room 1

Hotel location

Swissôtel Poiana Brasov

9 Drumul Sulinar
500001 BRASOV
Romania

GPS:45.588708, 25.553862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ARTEGIANALE

Embark on a culinary journey at the esteemed Artegianale restaurant, offering italian flavours crafted from the finest produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  764 reviews

Customer review rating 3.5/5

Laura P. Families - Confirmed reviews ALL

Customer review rating 4.5/5

David S. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you enjoyed our modern alpine setting, spacious and comfortable rooms, wellness facilities, and the service provided by our team. It is especially rewarding to know that you found our hotel to be a relaxing and comfortable destination, and that you enjoyed the food and beverages offered in our restaurant. We also appreciate your honest feedback regarding the consistency of the restaurant service. Please accept our sincere apologies that this aspect of your dining experience did not fully meet your expectations. Your comments have been shared with our Food & Beverage team so that we can continue to improve and deliver the attentive, seamless service our guests deserve. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Swissotel and providing you with an even more exceptional experience on your next visit. Yours sincerely, Shane Labrooy General Manager

Customer review rating 5.0/5

Valentin M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind review and for your continued trust in Swissotel Poiana Brasov. We are truly honored to know that we remain your preferred choice whenever you visit Poiana Bravos. Your loyalty and appreciation mean a great deal to our entire team. It is wonderful to hear that you enjoyed our facilities and the friendly service provided by our colleagues. Creating a warm, welcoming, and memorable experience for our guests is at the heart of what we do, and your recognition is greatly appreciated. Thank you once again for choosing Swissôtel. We look forward to welcoming you back on your next visit and creating another exceptional experience for you. Yours sincerely, Shane Labrooy General Manager

Customer review rating 5.0/5

Ali I. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, Shane Labrooy. General Manager

Customer review rating 4.5/5

Rares P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback about your recent stay with us, and congratulations on your engagement! We are truly honoured that you chose our hotel as the setting for such a special and memorable occasion. We are delighted to know that you had an amazing experience overall and that you enjoyed your beautiful apartment. It means a great deal to us that you entrusted us with helping to make your proposal a memorable one. At the same time, I sincerely apologize that some of the arrangements discussed prior to your arrival were not carried out as planned. We understand how important these details were, particularly for such a significant moment, and we regret that the flowers were placed in your room instead of being presented during dinner as agreed. We also appreciate you bringing the bathroom door handle to our attention and apologize for the inconvenience this caused. In addition, we regret that your Adults Only spa experience did not fully meet your expectations, and we will review the procedures with our team to ensure the designated time slots are respected. We are grateful for your understanding and for highlighting these points in such a constructive manner. Your feedback helps us improve, and we sincerely hope to have the opportunity to welcome you both back to celebrate many more special milestones with us. Yours sincerely, Shane Labrooy General Manager

Other web-users rate our hotel

  • 153 reviews 8.7/10 Location
  • 290 reviews 9.1/10 Room
  • 305 reviews 8.9/10 Service
  • 166 reviews 9/10 Comfort
  • 163 reviews 8.3/10 Food
  • 133 reviews 9.3/10 Vibe
  • 97 reviews 8.4/10 Breakfast
  • 64 reviews 8/10 Cleanliness

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