1. Fake advertising: Although I paid for an executive apartment (for 2 pers) and have called before in order to validate the view, I received a cave - mezanin, view of the outdoor parking of Coliba Haiducilor, plus all noise from the pool. 2. Poor quality of front desk service: although I was a dissatisfied customer, I had to call 2 time the reception. Nobody called me back, although i consider this issue should have been treated as critical. 3. No customer centricity: I forgot my sweater in the ap and started calling on Tuesday. Until today, Friday, nobody called me back - i had to call everyday. The teams and people don't communicate and they don't revert to the customer.

I have been in other Swissotels and Sofitel, where the handling of the areas was much better, in the case of this one the Spa Area where we booked for a massage and clearly said it was a no shouting area was filled with kids shouting as they have no other space and of course kids need to be noisy and also have fun, but this ruins the spa treatment as it is not isolated enough to keep it relaxing. Additionally there was no welcome gift in the room as a platinum member I was expecting something as even IBIS and IBIS Budget take care of these kind of things better.

great rooms, too bad the hotel is small and when there are 30 kids around, things go crazy and couples without kids get smashed and nobody cares about them. Kids throwing food, yelling, running. Felt like aqua magic. YOu have 30 rooms or something, just make the hotel adults only at that price level...

The rooms are beautifully designed, modern, and pleasant. The bed and pillows were very comfortable. The main downside was the air conditioning. During the summer, the room became very warm, and the small air-conditioning unit was not sufficient for a 60-square-meter, two-room suite.

Nice room, comfortable bed, nice linens, air conditioning was good. Children should not be allowed in the spa area at all, people go there to relax and then you have babies with diapers going in making it very unsanitary and disturbing.

Exclusively designed and well maintained 5 stars hotel. Amazing breakfast and a great view.

The room was spacious and comfortable, yet the common areas don't look like a 5 star hotel. Very small hallways, reception and breakfast area. Nevertheless, considering that your direct competitor is Teleferic hotel, I consider it more suitable for future vacations.

The room was nice, comfortable, and clean. The breakfast was also good, but there are several things that could be improved. Unfortunately, having dinner at the hotel was a disappointing experience. The food was not very good. We ordered a medium steak, but it arrived completely raw. After sending it back to be cooked more, it came back completely burned. We then asked for a burger instead, but after waiting more than 20 minutes, we gave up and left to eat somewhere else. There were also a few issues with the room. The toilet paper holder is positioned far away from the toilet, which is particularly inconvenient for women. There is also no place to hang a towel in the bathroom, and there was no soap at the kitchen sink. The AC is only available in the main room, so the other areas can get quite warm. The gym was also disappointing. It is a tiny room with very little equipment, and I wouldn't really call it a gym. There is a treadmill, a rowing machine, and some weights, with the heaviest weights being only 10 kg. One other concern is that the staff leave the balcony doors open. This feels a bit intimidating, especially for ground-floor rooms, as it raises some security concerns. Overall, the room itself was good, but the dining experience, gym, and several practical details could definitely be improved.

All was perfect and Flavia from front desk complete everything. Best accor specific profesional i everything meet in all hotels.

We stayed at your hotel from 21 to 22 August 2026 and would like to share a few observations about our experience. This was not our first time choosing Swissôtel Poiana Brașov; however, on this occasion we encountered several issues that we consider important to bring to your attention, in the hope that they can be addressed in the future. 1. The Room On the morning of 21 August, we booked directly on the hotel’s website a “Swiss Advantage Room,” a category we knew from previous stays and appreciated for its orientation, quietness, and comfort. At check-in we were informed that the reserved room type was no longer available and that we would receive an upgrade. The room we were given was larger, but it faced the hotel’s HVAC units at the back (constant noise in the morning) and clearly allowed the music and party noise from Coliba Haiducilor to be heard. From our perspective, this was not an upgrade but rather a downgrade in terms of comfort and peace. In addition, we were surprised to be asked to pay the full amount at the reception before our stay rather than at the end — a practice we have rarely encountered at 5-star hotels. We made the payment before receiving the room key card. 2. Dinner We had a reservation at Artegianale Steak Restaurant for 21 August, 21:30–23:00 (2 people), also made on the hotel’s website (reservation attached). We completed check-in at approximately 21:48 and arrived at the restaurant before 22:00. We were told that the kitchen was closed, even though numerous tables in the restaurant were still waiting to be served. After we showed our reservation, we were seated and given menus, with the promise that drinks would arrive in a few minutes. Approximately 20 minutes passed without anyone returning to take our order or bring the drinks. We left the restaurant disappointed and skipped dinner altogether. 3. Iron The following morning we requested an iron from reception. The first one we received had a detached sole plate (posing a risk of injury). We reported the problem and received a second iron, but its sole plate was rusty and could not be used without soiling clothes. (Photos attached.) 4. Breakfast The next morning, around 09:30, the breakfast restaurant was completely chaotic: there were no forks, spoons, or cups for coffee or tea available, and the staff appeared completely overwhelmed. There was a constant back-and-forth from the kitchen to the dining area, often with a large empty tray carrying only a single teaspoon. We understand that the hotel was fully booked, yet the level of organisation, the chaos, and the availability of cutlery and crockery in a breakfast restaurant in no way matched the 5-star standards we had previously experienced at the same hotel. We believe better solutions exist for managing a full hotel, as we have stayed here when it was fully booked before and never encountered situations of this kind. We mentioned some of these points verbally at check-out. We are writing now to provide constructive feedback, in the hope that these situations can be improved in the future so that the guest experience remains at the level expected from a Swissôtel. Thank you for your attention. We hope these issues will be addressed going forward.

Satisfied about hotel facilities and services , disappointed about the restaurant (breakfast and dinner)

A truly memorable stay: from the hotel’s exquisite design, highly comfortable, spacious rooms that meet and exceed the highest of expectations, as well relaxing spa services - massages and facial treatments of the highest quality - and an absolutely wonderful restaurant for those with a refined palate. Additionally, the staff’s attention to every detail, anticipating every need, and delivering the highest level of service makes Swissotel Poiana Brașov my #1 choice globally, having stayed at the very best 5 star hotels in the US and globally.

Nice new bedrooms. Really good breakfast. Very good Spa-pool facilities. Parking fee overpriced.

Absolutely delightful stay, excelent service, particularly loved the hotel interior design and attention to details…

An excellent hotel, great amenities, friendly staff, wonderful scenery - cleaning services were a bit slow, but overall we were very happy with our stay

Lovely holiday with great value, space, privacy and silence.

Amazing experience as always. Very nice and friendly staff. We really appreciated the upgrades and their kindness.

What a great hotel and restaurant! Rooms are very spacious, with warm wood accents everywhere. Very comfortable and brand new room. The terrace is very spacious and the views are amazing. The restaurant has excellent food, both for the breakfast option and dinner a la carte.

Everything was exceptional, the food, the room, the mattress, we really enjoyed our stay.