Swissôtel Poiana Brasov 5 stars

Dear Valued Guest, Thank you for sharing your kind feedback with us. We are pleased to hear that you had a pleasant stay and that our front office and breakfast teams, including their respective management, were extremely helpful. Your recognition of their efforts is truly appreciated and will be shared with the teams concerned. Providing attentive service at all levels is something we take great pride in, and it is rewarding to know that this contributed positively to your experience. We look forward to welcoming you back again and ensuring another enjoyable stay. Warm regards, Shane Labrooy General Manager

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay. I am truly sorry to hear that your experience did not meet the high standards you expected and that we strive to provide. I sincerely apologize for the issues you encountered — including the lack of Christmas decorations in certain areas, problems with room service, the service shortcomings you experienced with our staff, and the serious concern regarding your credit card. These matters are taken extremely seriously, and I assure you they are being investigated thoroughly. Your observations regarding service standards and management performance have already been addressed with the relevant teams to prevent any recurrence. I would also like to acknowledge your positive remarks about Sergiu, our bellboy. It is always gratifying to know when individual team members stand out for their professionalism, and I will ensure your recognition is passed on to him. While I regret that this experience has led you to decide not to return, I deeply appreciate your honest feedback. Constructive criticism such as yours is vital in helping us identify gaps and improve our services. Please accept my sincere apologies for falling short during this stay. Thank you once again for sharing your experience, and I hope that, despite this disappointment, you may give us the opportunity to restore your confidence in the future. Warm regards, Shane Labrooy General Manager

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay. We are delighted to hear that you found your room comfortable, quiet, and well-maintained, and that our services contributed to a smooth and enjoyable experience. It is especially rewarding to know that our team made such a positive impact. I will be sure to personally recognize Andreea, Ionuți, and Madalena for their professionalism, warmth, and dedication — they will be thrilled to hear your kind words. Your recommendation and intention to return mean a great deal to us, as creating memorable experiences for our guests is at the heart of what we do. We look forward to welcoming you back for another exceptional stay. Warm regards, Shane Labrooy General Manager

Dear Guest, Thank you very much for your wonderful feedback and recommendation. We are delighted to hear that your experience was amazing and that our team took great care in attending to all the requests of your group. Your kind words truly reflect the dedication and professionalism of our staff, and they will be shared with the entire team. We greatly appreciate your recommendation and look forward to welcoming you back to Swissotel Poiana Brasov for another outstanding stay. Kind regards, Shane Labrooy General Manager