Swissôtel Poiana Brasov 5 stars

Customer review rating (ALL Rating) 4.8/5 670 reviews

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Description

Hotel extras

  • Close to slopes, hiking trails and bike park

  • Mountain views

  • Spa, swimming pool and fitness area

  • Renowned PRATO restaurant open to guests

  • Poiana Brasov's only 5-star hotel

Our accommodation(s)

Hotel location

Swissôtel Poiana Brasov

9 Drumul Sulinar
500001 BRASOV
Romania

GPS:45.588708, 25.553862

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ARTEGIANALE

Embark on a culinary journey at the esteemed Artegianale restaurant, offering italian flavours crafted from the finest produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  670 reviews

Customer review rating 4.5/5

Valentin M. Couples - Confirmed reviews ALL

Very good accommodation. Good services. A bit awkward to pay for the parking considering the accommodation price

Dear Guest, Thank you for your review. I am very pleased to hear that you enjoyed the quality of our accommodation and the service provided by our team. I appreciate your candid feedback regarding the parking fee. While these charges are standard for our area, I understand how they can feel unexpected relative to the accommodation price. We are constantly reviewing our guest experience and will take your comments into consideration as we look for ways to offer better value. We hope to welcome you back to Poiana Brasov soon! Kind regards, Shane Labrooy - General Manager

Customer review rating 5.0/5

Niels P. Families - Confirmed reviews ALL

Excellent hotel in Poiana Brasov, very well located, close to the lift and some hikes, and with lovely staff. We loved our stay and would certainly come back if we come to Brasov again.

Dear Niels, Thank you for your kind words! I am delighted to hear that you enjoyed our design and found our location in Poiana Brasov so convenient for the ski lifts and hiking trails. Our staff will be heartened to hear that their service made your stay so lovely, as they take great pride in looking after our guests. We truly appreciate your recommendation and would be honored to welcome you back on your next visit to Brasov. Kind regards, Shane Labrooy - General Manager

Customer review rating 5.0/5

Viviana T. Couples - Confirmed reviews ALL

Everything was perfect, from staff to amenities

Dear Guest, Thank you for your wonderful feedback! I am delighted to hear that everything was perfect during your stay. We take great pride in our team and our amenities, so knowing we hit the mark for you is the best reward we could ask for. We look forward to welcoming you back for another flawless experience soon! Kind regards, Shane Labrooy - General Manager

Customer review rating 0.5/5

Holan T. Couples - Confirmed reviews ALL

The staff was rude, the room disnt meet the 5* standard, they charged me for what they did not provide

Customer review rating 5.0/5

Madalina T. Families - Confirmed reviews ALL

Every employee was very nice with us and our children. The spa was great and the room gorgeous. They also gave us a room upgrade wich was great. The food for brakefast was fresh, vary and very tasty. The food from restaurant sublime. Great value for money. We had only one problem with heating. It was too hot and the tempreture didn’t drop, but the stuff was very nice and tried to fix it.

Dear Madalina, Thank you very much for your wonderful review. We are truly delighted to hear that you and your children had such an enjoyable stay with us. Your kind words about our team, the spa, your upgraded room, and the quality of both our breakfast and restaurant offerings mean a great deal to us. It is especially rewarding to know that you found great value in your experience. At the same time, we sincerely apologize for the inconvenience caused by the heating issue. While we are glad our team was able to assist and support you during your stay, we understand how important room comfort is and will further review this matter to prevent similar situations in the future. Thank you once again for your kind feedback and for choosing to stay with us. We very much look forward to welcoming you and your family back in the near future. Warm regards, Shane Labrooy General Manager

Other web-users rate our hotel

  • 130 reviews 8.7/10 Location
  • 252 reviews 9.3/10 Room
  • 261 reviews 8.7/10 Service
  • 150 reviews 9.1/10 Comfort
  • 140 reviews 8.6/10 Food
  • 122 reviews 9.3/10 Vibe
  • 104 reviews 4.2/10 Wellness Area
  • 83 reviews 7.8/10 Breakfast

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