Dear Mr. Donny H. M., Warm greetings from Mercure Madiun. Thank you for taking the time to share your experience with us. We truly appreciate your valuable feedback and are delighted to know that you enjoyed our strategic location in the heart of the city, as well as the cleanliness and comfort of your room. However, we sincerely apologize for the noise disturbance from neighboring rooms that affected your overall comfort during your stay. We understand how important a peaceful and restful environment is, especially when staying at a hotel, and we regret that this aspect of your experience did not fully meet your expectations. Please rest assured that your feedback is important to us and will be shared with our team for further attention and improvement. At Mercure Madiun, we are committed to providing not only a comfortable and clean room but also a relaxing and enjoyable stay for every guest. Your comments help us identify areas where we can improve and continue to deliver a better experience. Thank you once again for your feedback and for choosing Mercure Madiun. We sincerely hope to have another opportunity to welcome you back and provide you with a more peaceful, comfortable, and memorable stay on your next visit. Warm regards, Ita Tania General Manager

Dear Ms. Kezia S., Thank you so much for taking the time to share your wonderful review with us. We are truly delighted to know that your first visit to Madiun was made special by the warm hospitality and attentive service of our Front Office team. It is always our pleasure to welcome our guests with genuine care and make them feel at home from the moment they arrive. We are especially happy to hear that you enjoyed your complimentary room upgrade as part of your Gold Member privileges and that you found your room amazing. Your recognition of these little touches means a great deal to us, as we always strive to make every stay comfortable, memorable, and meaningful for our guests. Ms. Kezia, we sincerely hope that your next visit to Madiun will bring you back to our hotel, giving us another opportunity to create an even more memorable experience for you. And hopefully, next time, you will be able to stay a little longer and enjoy more of what Mercure Madiun has to offer. Thank you once again for your kind support and for being a valued Gold Member. We look forward to welcoming you back with another warm smile and the same heartfelt hospitality. Warmest regards, Ita Tania General Manager

Dear Ms. Fines A., Thank you very much for sharing your wonderful experience at Mercure Madiun. We are delighted to hear that you had such an enjoyable stay and appreciated our friendly team, clean rooms, comfortable bed, and strategic location. It is especially rewarding to know that Dhita from our Reception team made a positive impression by assisting you with your early check-in. We will certainly share your kind words with Dhita and the entire team as encouragement to continue delivering warm, attentive, and personalized service to all our guests. Your satisfaction means a great deal to us, and we are truly grateful for your kind appreciation. We look forward to welcoming you back to Mercure Madiun for another memorable stay in the near future. Thank you once again for choosing Mercure Madiun. We look forward to welcoming you back in the near future. Warm regards, Ita Tania General Manager

Dear Bapak Fiqih I., Terima kasih atas ulasan yang telah Bapak berikan. Kami mohon maaf apabila fasilitas dan amenitas yang tersedia belum memenuhi harapan Bapak. Untuk membantu kami melakukan evaluasi dan perbaikan ke depannya, bolehkah kami mengetahui lebih detail mengenai fasilitas atau amenitas apa yang dirasa masih kurang selama Bapak menginap di Mercure Madiun? Bapak juga tidak perlu sungkan untuk menghubungi kami melalui email **ok…** agar kami dapat memahami masukan Bapak lebih lanjut dan menindaklanjutinya dengan baik. Masukan dari Bapak sangat berarti bagi kami untuk terus meningkatkan kualitas pelayanan dan kenyamanan tamu. Terima kasih atas perhatian Bapak. Kami berharap dapat menyambut Bapak kembali di Mercure Madiun dengan pengalaman menginap yang lebih baik. Salam hangat, Ita Tania General Manager

Dear Bapak Aulia A. A., Thank you for sharing your wonderful experience at Mercure Madiun. We are delighted to know that you and your family were very satisfied with our facilities and services. It is also a pleasure to hear that you enjoyed the variety and delicious taste of our food and beverages. Your kind feedback is truly appreciated and motivates our team to continue providing excellent hospitality, comfortable facilities, and memorable dining experiences for all our guests. We look forward to welcoming you and your family back to Mercure Madiun for another enjoyable stay filled with great service and delicious culinary experiences. Warm regards, Ita Tania General Manager

Dear Mr. Buky S., Warm greetings from Mercure Madiun. Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, please accept our sincere apologies for the disappointing experience you encountered. We are truly sorry to learn that our front desk service did not meet your expectations, that you experienced an unpleasant smell in your room, and that the pillowcases were not changed when your bed was attended to. We understand how important professionalism, room cleanliness, and attention to detail are in ensuring a comfortable and pleasant stay, and we sincerely regret that we fell short of providing the experience you deserved. At Mercure Madiun, guest satisfaction is very important to us, and feedback such as yours helps us identify areas where we need to improve. We sincerely apologize for the inconvenience and disappointment caused, and we appreciate the opportunity to learn from your experience. Thank you once again for your valuable feedback. We hope to have the opportunity to regain your trust and welcome you back to Mercure Madiun for a more comfortable and satisfying stay. Warm regards, Ita Tania General Manager Mercure Madiun

Dear Bapak Irzan K. and Bapak H. K. R. D., Warm greetings from Mercure Madiun. Thank you very much for your excellent review and for giving us a perfect overall score. We are truly delighted to know that you had such a positive experience during your stay with us. Your wonderful feedback is a great source of encouragement for our entire team and inspires us to continue delivering exceptional service, warm hospitality, and memorable experiences to all our valued guests. Guest satisfaction is always our top priority, and it is rewarding to know that we have met your expectations. Once again, thank you for choosing Mercure Madiun and for sharing your kind appreciation. We would be delighted to welcome you back for another enjoyable and memorable stay. Should you wish to return to Mercure Madiun in the future, please do not hesitate to contact us directly at 08…. We will be more than happy to assist you with your next visit. We look forward to welcoming you back soon and having another opportunity to provide you with our best hospitality. Warm regards, Ita Tania General Manager Mercure Madiun

Dear Ms. F. Fitriani, Thank you very much for your wonderful review and for sharing your experience at Mercure Madiun. We are delighted to know that you had a very satisfying stay and enjoyed the spacious, clean, and cozy room, as well as the helpful service from our team. We truly appreciate your kind words and are especially grateful for your loyalty as a valued Platinum Elite Member. Your “two thumbs up” means a great deal to us and serves as wonderful motivation for our entire team to continue delivering exceptional hospitality. It was our pleasure to have you stay with us, and we look forward to welcoming you back to Mercure Madiun for another memorable experience. Warm regards, Tania General Manager

Dear Mr. Teguh P., Thank you very much for choosing Mercure Madiun for your first stay and for taking the time to share your kind feedback. We are truly delighted to hear that you had a comfortable and enjoyable stay with us. It was a pleasure to welcome you, and we especially appreciate your loyalty as our valued Platinum member of ALL – Accor Live Limitless. Your kind words mean a great deal to our team and inspire us to continue creating warm and memorable experiences for our guests. We sincerely look forward to welcoming you back to Mercure Madiun and making your next stay just as enjoyable. Warmest regards, Ita Tania General Manager

Dear Mr. Endy A., Thank you very much for your wonderful review. We are delighted to know that you had an excellent stay at Mercure Madiun and were pleased with the facilities, room size, and cleanliness. Your kind appreciation means a lot to our entire team and motivates us to continue maintaining the quality and comfort that our guests deserve. We truly appreciate you choosing Mercure Madiun for your stay. We look forward to welcoming you back and creating another comfortable and memorable experience on your next visit. Warmest regards, Ita Tania General Manager

Dear Mr. R., Warm greetings from Mercure Madiun. Thank you so much for taking the time to share such a wonderful and detailed review of your experience with us. We are truly delighted to know that your stay exceeded your expectations and that you enjoyed our modern rooms, thoughtful amenities, and convenient location. It is especially heartwarming to hear that you felt welcomed and well taken care of by our team, from our Security and Bellboy teams to the Front Office and Restaurant teams. We are also pleased that you enjoyed our breakfast selection and had the opportunity to experience our gym, swimming pool, and Kids’ Club. We will certainly share your kind appreciation with Deka, Anggoro, Okta, and the entire team. Your recognition means so much to them and is a wonderful motivation to continue creating warm, memorable experiences for our guests. Most importantly, we are happy to know that you found the atmosphere peaceful and relaxing. Creating a comfortable place where our guests can unwind and feel at home is what we strive for every day. Thank you once again for choosing Mercure Madiun and for your generous recommendation. We are truly grateful for your support and cannot wait to welcome you back soon for another enjoyable stay! Warm regards, Ita Tania General Manager

Dear Mr. Anugraha F. W., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had an amazing experience and enjoyed the service at Mercure Madiun. As our valued Classic Member, your continued trust and support mean so much to us. It is always a pleasure to welcome you, and your kind words are a wonderful encouragement for our entire team to continue delivering warm, attentive, and genuine hospitality. We sincerely hope that every visit to Mercure Madiun will continue to be a pleasant and memorable one. We look forward to welcoming you back soon and creating another wonderful experience for you. Warmest regards, Ita Tania General Manager

Dear Ibu Devayana T., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had an overall excellent experience during your stay at Mercure Madiun and that you found our location strategic and convenient. Your kind appreciation means a great deal to our entire team and serves as a wonderful motivation for us to continue providing attentive service and memorable experiences to all our guests. We truly appreciate your support and look forward to welcoming you back to Mercure Madiun for another pleasant and enjoyable stay. Warm regards, Ita Tania General Manager

Dear Ibu Desi K., Thank you very much for taking the time to share your kind review and valuable feedback with us. We are truly pleased to know that you had a very comfortable stay at Mercure Madiun. It is always wonderful to hear that our guests enjoyed their time with us, and your positive feedback is a great encouragement to our entire team. We truly appreciate your suggestions regarding our spa facilities. Your comments about having a more complete spa setting, including dedicated treatment rooms, bath facilities, jacuzzi, additional beds, and enhanced interior design, are very valuable to us. We will certainly share your feedback with our management team as we continue to look for ways to improve our facilities and guest experience. We are grateful that you chose Mercure Madiun for your stay, and we hope that despite the areas you feel could be improved, you still had a pleasant and memorable experience with us. We would be delighted to welcome you back on your next visit to Madiun and hopefully provide you with an even more comfortable and enjoyable stay. Thank you once again, Ibu Desi, for your trust, your kind words, and for helping us improve. We look forward to welcoming you back to Mercure Madiun with an even better experience in the future. Warmest regards, Ita Tania General Manager

Dear Ibu Nada, Thank you very much for your wonderful review and for choosing Mercure Madiun as part of such a special and memorable occasion. We are absolutely delighted to know that you had an excellent experience and enjoyed a comfortable and pleasant stay with us. It was truly our pleasure to welcome you both and to be a small part of your honeymoon celebration. Moments like these are very meaningful to our team, and we are grateful that you trusted Mercure Madiun to be part of this beautiful chapter in your journey together. Your kind words are a great encouragement to our entire team and inspire us to continue providing warm, attentive, and memorable experiences for every guest. We hope that your stay with us added a little extra joy to your honeymoon and that you will always remember your time in Madiun fondly. Once again, congratulations on your marriage, and thank you for allowing us to be part of your special celebration. We sincerely look forward to welcoming you both back to Mercure Madiun in the future and creating another wonderful experience together. Wishing you both a lifetime filled with love, happiness, and beautiful memories. Until we meet again.. Warmest Regards, Ita Tania General Manager

Dear Ibu Dyan F. F., Salam hangat dari Mercure Madiun, Terima kasih banyak atas ulasan positif dan rating yang telah Ibu Dyan berikan. Kami sangat senang mengetahui bahwa Ibu merasa nyaman selama menginap di Mercure Madiun dan menikmati lokasi hotel kami yang strategis, sehingga memudahkan untuk bepergian dan mengunjungi berbagai tempat di sekitar Madiun. Kenyamanan dan kepuasan setiap tamu merupakan prioritas utama kami. Apresiasi yang Ibu berikan menjadi motivasi bagi seluruh tim untuk terus memberikan pelayanan terbaik dan menghadirkan pengalaman menginap yang menyenangkan bagi setiap tamu. Kami berharap dapat kembali menyambut Ibu Dyan di Mercure Madiun pada kunjungan berikutnya. Sampai jumpa kembali dan semoga perjalanan Ibu selalu menyenangkan. Salam hangat, Ita Tania General Manager

Dear Bapak Irfan Z., Thank you very much for taking the time to share your kind and thoughtful feedback following your stay at Mercure Madiun. We are truly delighted to learn that you found our hotel to be well located and that you enjoyed the comfort of your stay. We are especially pleased to know that you experienced the warm and attentive service of our team. Providing genuine hospitality and ensuring that every guest feels comfortable, welcomed, and well cared for are among our highest priorities. Your appreciation is sincerely valued by our entire team. Feedback such as yours is a wonderful encouragement for us to continue maintaining the quality of our facilities and services while consistently striving to create a pleasant and memorable experience for every guest. It was our great pleasure to welcome you to Mercure Madiun, and we are grateful for the trust you placed in us during your visit. We sincerely hope that your experience will bring you back to stay with us again in the future. Until then, we wish you continued success and pleasant journeys wherever they may take you. We look forward to the privilege of welcoming you back to Mercure Madiun and providing you with another comfortable and enjoyable stay. Warmest regards, Tania General Manager

Dear Bapak Muhamad A. F., Thank you for choosing to stay with us and thank you for your wonderful feedback. We are delighted to know that you found our room very comfortable and were pleased with our excellent service. Your kind words are a great motivation for our team to continue delivering warm and genuine hospitality. For your future stay, please feel free to contact us via WhatsApp at +6… should you need any assistance or have any special requests during your stay. Our team will be happy to assist you and ensure that your experience with us is as comfortable and enjoyable as possible. We look forward to welcoming you back in the near future! Warm regards, Tania General Manager Mercure Madiun

Dear Ibu Ammia P., Thank you for taking the time to share your feedback and we are delighted to know that your stay was nice and memorable. We sincerely apologize for the inconvenience caused by the waiting time for your rooms to be ready. We fully understand how frustrating this can be, especially after a long journey. For your future stay, please feel free to contact us via WhatsApp at +6… should you need any assistance or have any special requests. Our team will be happy to assist you and ensure that your experience with us is as comfortable and enjoyable as possible. We truly appreciate your understanding and hope to have the opportunity to welcome you and family back to Mercure Madiun for an even better experience. Warm regards, Tania General Manager Mercure Madiun