Mercure Madiun 4 stars

Customer review rating (ALL Rating) 4.7/5 168 reviews

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Description

Hotel extras

  • Ballroom with videotron and natural light to host large events for up to 714 guests

  • Centrally located, surrounded by shopping and business hubs, and government districts

  • Dedicated kids' club and facilities conveniently located beside the pool

  • Refresh in the infinity pool where the water seamlessly meets the horizon

Our accommodation(s)

Hotel location

Mercure Madiun

Jl H Agus Salim No 50, Madiun
63129 MADIUN
Indonesia

GPS:-7.63165, 111.51693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

DJAWARA

Indulge in an epicurean selection of international and local dishes, while savouring a unique gastronomical experience with our creative cocktails, mocktails at Djawara restaurant and bar. Whether you prefer a buffet or à la carte menu, each dish is craft

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  168 reviews

Customer review rating 4.0/5

Andi M. Couples - Confirmed reviews ALL

Just a note on the breakfast option arrangement, because I booked through ALL Accor Mobile Apps and the breakfast option add-on is not showing a dropdown picklist selection of 1 person or 2 persons, but only a checkbox instead. This option on the ALL Accor Mobile Apps should be fixed / updated to show a dropdown picklist selection of 1 person or 2 persons instead of only a checkbox. Hence, it caused internal misunderstanding between the Hotel Manager and the Reception Staff, because I have told (and have the acknowledgement from) the Reception Staff during check-in that I would only take 1 day of breakfast for 2 persons instead of taking 2 days of breakfast for only 1 person, but then the Hotel Manager call my room's phone and then chat me again on Whatsapp only to clarify this matter. In the end, I was given a complimentary breakfast package for 2 persons for another day of my stay, which could be given to me directly without the need to disturb me to clarify it again with the Hotel Manager.

Dear Andi M., Warmest greeting from Mercure Madiun. Thank you very much for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and misunderstanding you experienced regarding the breakfast add-on arrangement through the ALL – Accor Live Limitless mobile application. We truly appreciate you highlighting the limitation of the checkbox option, as your input is very valuable for future system improvements. We regret that this system limitation led to internal miscommunication and caused you to be contacted again during your stay. Please accept our sincere apologies for any disturbance this may have caused. We understand that your preference had already been clearly communicated and acknowledged during check-in, and it should have been handled more seamlessly. That said, we are glad that the matter was resolved with the complimentary breakfast package for two persons, and we appreciate your understanding and patience throughout the process. Your feedback has been shared with our management team and will also be escalated to the relevant platform for review, so similar situations can be avoided in the future. Thank you once again for your constructive feedback. We truly value your loyalty and hope to have the pleasure of welcoming you back for a smoother and more comfortable stay with us. Warm regards, Tania General Manager

Customer review rating 5.0/5

Ira S. Business - Confirmed reviews ALL

All good n nice to stay at mercure Madiun

Dear Ira S., Warmest greeting from Mercure Madiun. Thank you for taking your valuable time to provide a perfect review and rating for Mercure Madiun for your recent experience with us. We will share your experiences and positive comments with all team members. Your voice is very important to us, and it greatly contributes to our commitment to remain consistent. We hope to welcome you back here in the near future with another enjoyable experience. Warm regards, Tania General Manager

Customer review rating 4.5/5

Dale S. Business - Confirmed reviews ALL

Room is very nice, everything works week, bed is comfortable and breakfast is very good. Staff is friendly and helpful.

Dear Dale S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and enjoyed our breakfast offerings. Our staff takes great pride in providing excellent service, and your feedback is greatly appreciated. Best regards, Mohd. Rifqi Front Office Manager Mercure Madiun

Customer review rating 5.0/5

Tyler S. Couples - Confirmed reviews ALL

Clean rooms, sleek furniture, kind and considerate staff, etcetera. Will definitely be staying again on my next visit.

Dear Tyler S., Thank you for your kind words regarding your recent stay at Mercure Madiun. We are delighted to hear that you found our rooms clean and our staff considerate. We look forward to welcoming you back on your next visit. Warm regards, Mohd. Rifqi Front Office Manager Mercure Madiun

Customer review rating 4.5/5

Jesica T. Families - Confirmed reviews ALL

Thank you for reaching out early, ensuring my arrival details were taken care of and providing the upgrade as part of my ALL+ Gold privileges.

Dear Jesica T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our attention to detail and the upgrade you received as part of your ALL+ Gold privileges. Your satisfaction is our priority, and we look forward to welcoming you back. Thank you for your loyalty! Best regards, Mohd. Rifqi Front Office Manager Mercure Madiun

Other web-users rate our hotel

  • 64 reviews 9.6/10 Location
  • 238 reviews 9/10 Room
  • 287 reviews 9.5/10 Service
  • 236 reviews 9.5/10 Food
  • 159 reviews 9.8/10 Vibe
  • 154 reviews 9.6/10 Cleanliness
  • 126 reviews 9.2/10 Amenities
  • 108 reviews 9.1/10 Breakfast

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