Mercure Madiun 4 stars

Dear Mr. Andhy H., Warmest greeting from Mercure Madiun. Thanks for the review! We are happy to hear that you enjoyed the atmosphere of our hotel and were satisfied with the service we provided. We hope to welcome you back next time! Yours faithfully, Tania General Manager

Dear Paul Z. L., Thank you for choosing Mercure Madiun and for sharing your feedback with us. We are pleased to know that you enjoyed our new facilities and our strategic location. However, we sincerely apologize for the inconvenience you experienced regarding the communication with our team about your electric plug. Please be assured that your feedback is very important to us. We will review this matter with our team to improve how we communicate with our guests and handle situations involving personal belongings. Thank you once again for bringing this to our attention. We truly hope to have the opportunity to welcome you back and provide you with a better experience in the future. Warm regards, Tania General Manager

Dear Arik P., Warmest greeting from Mercure Madiun. We truly appreciate the kind rating you have shared towards us. Looking forward on welcoming you back to Mercure Madiun. Sincerely, Tania General Manager

Dear Victor N., Thank you very much for sharing your highly satisfying experience with us. We are delighted to know that you enjoyed our strategic location, the wide variety of breakfast options, and the VIP parking facility as an ALL – Accor Live Limitless Gold Member. Your loyalty truly means a lot to us. We sincerely apologize for the inconvenience regarding the air conditioner’s cooling performance. Please be assured that our team is always ready and happy to assist at any time. Should you experience anything less than perfect during your stay, our staff is available 24/7 and can be reached through the reception (dial 0), and we will gladly provide immediate assistance. We look forward to welcoming you back for an even more comfortable stay in the future. Warm regards, Tania General Manager

Dear Andi M., Warmest greeting from Mercure Madiun. Thank you very much for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and misunderstanding you experienced regarding the breakfast add-on arrangement through the ALL – Accor Live Limitless mobile application. We truly appreciate you highlighting the limitation of the checkbox option, as your input is very valuable for future system improvements. We regret that this system limitation led to internal miscommunication and caused you to be contacted again during your stay. Please accept our sincere apologies for any disturbance this may have caused. We understand that your preference had already been clearly communicated and acknowledged during check-in, and it should have been handled more seamlessly. That said, we are glad that the matter was resolved with the complimentary breakfast package for two persons, and we appreciate your understanding and patience throughout the process. Your feedback has been shared with our management team and will also be escalated to the relevant platform for review, so similar situations can be avoided in the future. Thank you once again for your constructive feedback. We truly value your loyalty and hope to have the pleasure of welcoming you back for a smoother and more comfortable stay with us. Warm regards, Tania General Manager