Mercure Kathmandu Sukedhara Heights 5 stars

Customer review rating (ALL Rating) 4.7/5 217 reviews

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Description

Hotel extras

  • Located in the heart of the city and 20 mins drive from Tribhuvan International Airport.

  • 15 Mins away from UNESCO World Heritage Site BoudhanathStupa & 20 mins away from Pashupatinath

  • Distinctive and spacious Ball rooms

  • Unwind by the outdoor infinity pool and get fit at the fitness centre.

  • Offers five dining options.

Our accommodation(s)

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Room 1

Hotel location

Mercure Kathmandu Sukedhara Heights

WARD NO 4, SUKEDHARA HEIGHTS, METROPOLITAN CITY
44600 KATHMANDU
Nepal

GPS:27.72781, 85.3455

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  217 reviews

Customer review rating 0.5/5

Aita R. R. Families - Confirmed reviews ALL

Dear Mr. Aita, Thank you for sharing your feedback with us during your stay. We sincerely regret to hear about the concerns you faced regarding the room size, staff professionalism, and assistance with your luggage. Please accept our apologies, as this is not the level of service we aim to deliver. We would also like to assure you that we have hired highly professional and dedicated individuals, many of whom are consistently recognized in positive comments across different online platforms. Our “Heartists” take pride in creating memorable experiences, and we are committed to ensuring that every guest feels well cared for. We truly wish you had shared these concerns earlier during your stay, as we would have acted immediately to assist you and make things more comfortable. Nevertheless, we hope to have the opportunity to welcome you back in the future and deliver an experience that exceeds your expectations. Your comfort and satisfaction are our top priority, and we appreciate the opportunity to make things right. Warm regards, Mercure Kathmandu

Customer review rating 5.0/5

Vivek P. G. Friends - Confirmed reviews ALL

Dear Vivek P. G., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient, and that our team provided you with friendly and helpful service. It is wonderful to know that you enjoyed the cleanliness and comfort of your accommodations, as well as the overall atmosphere. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Larry A. Friends - Confirmed reviews ALL

Dear Larry A., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our staff, particularly Amir and Shristy, made such a positive impression on you. It is also wonderful to know that you enjoyed the delicious food, the rooftop pool, and found your suite comfortable. Your feedback motivates our team to continue providing excellent service. We hope to welcome you back in the future for another memorable experience. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 1.5/5

Shadia A. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We are truly sorry your stay did not meet expectations. Mercure is a midscale brand but in Nepal our property is positioned as a five-star hotel, designed to Mercure standards of comfort and cleanliness. We regret the inconvenience caused by the reception size, dining arrangement, and bathroom water flow. Your concern about food hygiene is also very serious to us, and we are strengthening checks immediately. We truly appreciate your suggestions and will work diligently to improve our service standards. Your feedback helps us identify areas where we must do better, and we are committed to making those improvements. We hope you will allow us another chance to serve you better. Warm regards, Mercure Kathmandu

Customer review rating 4.5/5

Shyam N. Couples - Confirmed reviews ALL

Dear Shyam N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautifully decorated room and received excellent service from our team. Your positive feedback motivates us to maintain our high standards of hospitality. Goodbye and best wishes, Mercure Kathmandu Sukedhara Heights

Other web-users rate our hotel

  • 83 reviews 8.4/10 Location
  • 159 reviews 9/10 Room
  • 311 reviews 9/10 Service
  • 7 reviews 9.5/10 WiFi
  • 118 reviews 9.8/10 Vibe
  • 75 reviews 9.5/10 Cleanliness
  • 60 reviews 9.2/10 Breakfast

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