Mercure Kathmandu Sukedhara Heights 5 stars

Customer review rating (ALL Rating) 4.7/5 280 reviews

Best price
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Mercure Kathmandu Sukedhara Heights - Image 1
Mercure Kathmandu Sukedhara Heights - Image 2
Mercure Kathmandu Sukedhara Heights - Image 3
Mercure Kathmandu Sukedhara Heights - Image 4
WARD NO 4, SUKEDHARA HEIGHTS, METROPOLITAN CITY, 44600 KATHMANDU, Nepal

Description

Hotel extras

  • Located in the heart of the city and 20 mins drive from Tribhuvan International Airport.

  • 15 Mins away from UNESCO World Heritage Site BoudhanathStupa & 20 mins away from Pashupatinath

  • Distinctive and spacious Ball rooms

  • Unwind by the outdoor infinity pool and get fit at the fitness centre.

  • Offers five dining options.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 2 single beds

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: Mountain view
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Room with 1 double bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

One Bedroom Family Suite with 1 King Size bed with Free WIFI, safe, tea making facilities and bathroom with shower and bath tub

  • Views:

    Mountain view

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Kathmandu Sukedhara Heights

WARD NO 4, SUKEDHARA HEIGHTS, METROPOLITAN CITY
44600 KATHMANDU
Nepal

GPS:27.72781, 85.3455

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • KTM Additional charge
  • TRIBHUVAN INTL Additional charge

Accessibility

Wheelchair accessible hotel

Pets

Pets not allowed

In hotel

Hotel informations

  • 104 rooms
  • One room for people with reduced mobility
  • 104 family rooms
  • 12 connecting rooms
  • 89 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • Arabic
  • English

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Currency exchange

  • Currency exchange

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Room service
  • Breakfast à la carte

Business

6 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Infinity Pool

  • Outside

FITNESS CENTER

  • On site
  • On site

Valet parking

Parking information

  • On site

ZAIQA - INDIAN RESTAURANT

Photo out of - ZAIQA - INDIAN RESTAURANT

A food that is delicious and cooked with traditional methods. The cooking methods are used in all the homes of India. Indian food is filled with all the rich nutrients. The taste and the fragrance of the food make it more popular around the World

Cooking style
Indian
Capacity
51
Accessibility
Accessible service
44600 Kathmandu, Nepal
Telephone +977 5970989

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

A food that is delicious and cooked with traditional methods. The cooking methods are used in all the homes of India. Indian food is filled with all the rich nutrients. The taste and the fragrance of the food make it more popular around the World

Savor authentic Italian flavors under the open skies at Italian Restaurant. Feathering handcrafted pizza, rich pastas and classic Italian dishes made with the fresh ingredients this charming outdoor dining spot offers a perfect blend of taste and ambience

Sukra Bar

Photo out of - Sukra Bar

The roof top bar offers a breath-taking panorama that stretches from the majestic mountains and rolling hills to the vibrant urban landscape of Kathmandu Valley where one can enjoy timeless classic cocktails alongside unique creations crafted on-site

Bar Type
POOL BAR
Capacity
56
Telephone +977 1-5970989

Other informations

Services

  • Musical Entertainment

The roof top bar offers a breath-taking panorama that stretches from the majestic mountains and rolling hills to the vibrant urban landscape of Kathmandu Valley where one can enjoy timeless classic cocktails alongside unique creations crafted on-site

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  280 reviews

Customer review rating 4.5/5

Jangchup G. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Mayukh C. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Zachary J. M. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologize for the smoke smell on the guest floors, as we understand how important a fresh and comfortable environment is for our guests. We also regret that the atmosphere around the rooftop pool did not provide the relaxing experience you were looking forward to. Your comments regarding the lobby environment, food quality, and the lack of information about our hotel facilities during check-in are equally concerning. We understand that a good hotel experience is not just about the room but about the overall comfort, atmosphere, and service throughout the stay. We clearly missed an opportunity to make you feel more welcomed and informed. Please be assured that we take your feedback seriously and will share these concerns for necessary review and improvement. We truly regret that we could not provide you with the experience you deserved and hope you will give us another opportunity to serve you better in the future. Warm regards, Mercure Kathmandu

Customer review rating 2.0/5

Binod N. Solo - Confirmed reviews ALL

Dear Guest, First and foremost, please accept our sincere apologies for the unpleasant experience you had during checkout. We completely understand how disappointing and unfair this situation must have felt, especially when you were asked to settle charges for something you had not consumed. Unfortunately, due to a billing error, another guest's bar bill was mistakenly posted to your room. We immediately acknowledged the mistake, personally apologized, and corrected the bill. However, we understand that correcting the error does not take away the inconvenience and frustration it caused you. Please believe us when we say that this is not the kind of experience we wish to create for any of our guests. We take pride in treating our guests with fairness, honesty, and care, and we genuinely regret that this incident affected your overall impression of your stay. We truly value your feedback and will ensure that greater attention is given to billing verification to avoid such situations in the future. We sincerely hope you will give us another opportunity to welcome you back and provide the warm and seamless experience you rightfully deserve. Warm regards, Mercure Kathmandu

Customer review rating 5.0/5

Sajabul N. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Mayukh C. Business - Confirmed reviews ALL

Stayed in Mercure, Kathmandu from Nov. 02-04, 2026 as a part of business trip. Highly satisfied with the services, staff and overall upkeep and comfort of this comparatively new property of Accor Group in Kathmandu.

Customer review rating 2.0/5

Zachary J. M. Solo - Confirmed reviews ALL

Guest floor smells like smoke. Pool level basically a shisha bar, not relaxing or providing fresh air despite being on the roof. Lobby chaotic and food very average. No hotel information or guide on facilities provided on check-in.

Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologize for the smoke smell on the guest floors, as we understand how important a fresh and comfortable environment is for our guests. We also regret that the atmosphere around the rooftop pool did not provide the relaxing experience you were looking forward to. Your comments regarding the lobby environment, food quality, and the lack of information about our hotel facilities during check-in are equally concerning. We understand that a good hotel experience is not just about the room but about the overall comfort, atmosphere, and service throughout the stay. We clearly missed an opportunity to make you feel more welcomed and informed. Please be assured that we take your feedback seriously and will share these concerns for necessary review and improvement. We truly regret that we could not provide you with the experience you deserved and hope you will give us another opportunity to serve you better in the future. Warm regards, Mercure Kathmandu

Customer review rating 2.0/5

Binod N. Solo - Confirmed reviews ALL

I had a bit of disappointing experience during checkout. At the reception, I was asked to pay the bar bills for drinks consumed by other guests, even though I had not ordered or consumed those drinks myself. I found this very unfair and unprofessional. The hotel should ensure that bills are properly verified before asking guests to settle them. This experience left me disappointed and affected my overall impression of the stay.

Dear Guest, First and foremost, please accept our sincere apologies for the unpleasant experience you had during checkout. We completely understand how disappointing and unfair this situation must have felt, especially when you were asked to settle charges for something you had not consumed. Unfortunately, due to a billing error, another guest's bar bill was mistakenly posted to your room. We immediately acknowledged the mistake, personally apologized, and corrected the bill. However, we understand that correcting the error does not take away the inconvenience and frustration it caused you. Please believe us when we say that this is not the kind of experience we wish to create for any of our guests. We take pride in treating our guests with fairness, honesty, and care, and we genuinely regret that this incident affected your overall impression of your stay. We truly value your feedback and will ensure that greater attention is given to billing verification to avoid such situations in the future. We sincerely hope you will give us another opportunity to welcome you back and provide the warm and seamless experience you rightfully deserve. Warm regards, Mercure Kathmandu

Customer review rating 5.0/5

Sajabul N. Business - Confirmed reviews ALL

No comment

Customer review rating 4.0/5

Kamal M. K. Families - Confirmed reviews ALL

1. Good Ambience and Warm Welcome 2. Security Head took us around showing facilities (while we met him at lift) - which is appreciated. 3. Front end staff quick to address issue of welcome drinks not featuring in application 4. Views were too good from higher floors 5. Gym and Swimming Pool - Good 6. Staff courteous and Good Breakfast 7. Only sore point was time taken on check out. Confusion on points and incorrect billing.Awaiting the refund of excess amount charged

Customer review rating 2.0/5

Chaiyapat C. Friends - Confirmed reviews ALL

The service provided by some hotel staff, especially at the lobby, fell far below the standard I’ve ever been from All Accor brand. I booked 2 rooms, one for myself and another for my friend. When I explained this arrangement to the lobby staff, they repeatedly asked questions that suggested they did not understand my booking as some requested, including whether we intended to stay same floor or by connecting room. I understand that my request for these could not be accommodated, but assigning us rooms on different floors was also inconvenient and unacceptable when we know there are rooms available but haven’t do cleaning. Only after an extended discussion was I asked to wait while the rooms were cleaned, and we were eventually assigned rooms on the same floor. This situation could have been handled much more efficiently and professionally if the staff had properly understood my booking from the beginning. Furthermore, my mobile application showed only one welcome drink voucher, despite my having booked 2 rooms. When I explained the issue, my concern was dismissed, and I eventually gave up trying to resolve it at the lobby and sent an email to All Accor team instead. Unfortunately, at est.12:45 p.m. the morning, just before I was preparing to check out, a member of the lobby staff called to my room and told me that another welcome drink voucher could be redeemed and had been added to my application. I appreciate the assistance in resolving this issue, but the timing was far too late. I was already preparing to leave the hotel and catch my flight back home. My main feedback is that the lobby staff should check the reservation details properly before approaching guests. I booked 2 rooms with breakfast included, yet I was questioned that I hadn’t booked breakfast and was asked if I need breakfast how much I had to pay for it. That was really unprofessional. What disappointed me the most was the way the staff handled the situation. The attitude came across as rude and disrespectful, and I shouldn’t have to keep explaining or arguing just to get my confirmed booking recognized.

Customer review rating 4.5/5

Gordon M. R. Couples - Confirmed reviews ALL

Only 9 as resturant nit up to standard

Customer review rating 4.5/5

Piyush B. Business - Confirmed reviews ALL

Satisfactory

Customer review rating 5.0/5

Paul S. Business - Confirmed reviews ALL

From airport pickup to a great nights sleep…excellent from start to finish & would highly recommend.

Dear Paul S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and service, and we appreciate your recommendation. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Mee L. W. Friends - Confirmed reviews ALL

The rooms are comfortable and very clean with great roof top views. Wonderful reception service. Great breakfast spread and services. I would prefer whole fruits served and small carton yogurt in the spread. The van that pick us up was not in great shape but the driver was very good.

Dear Mee L. W., Thank you for your kind feedback regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are delighted to hear that you enjoyed the comfort of our rooms, the quality of our services, and the views from our rooftop. Your suggestions about the breakfast offerings and the condition of the pickup van are greatly appreciated, as we strive to enhance our guests' experiences. We value your input and look forward to welcoming you back in the future. Warm regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Raju P. K. Business - Confirmed reviews ALL

Thanks to the team members for the kindness and great hospitality, specially - Alon, Ainash & Symron.

Dear Raju P. K., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that our team, particularly Alon, Ainash, and Symron, contributed to your positive stay. Your feedback means a lot to us. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Joel F. Couples - Confirmed reviews ALL

Friendly staff, very comfortable hotel, but need some attention in cleanliness, furniture is stain, bar, pool chairs, breakfast area, bathroom shower corners need scrubbing, vent above entrance door very dusty, all windows are dirty, lobby, guest rooms.

Dear Joel F., Thank you for your positive feedback regarding the comfort of our hotel and the friendliness of our staff. We appreciate your observations concerning cleanliness and maintenance, and your comments will be taken into consideration for our ongoing efforts to enhance guest experience. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Mukesh T. Business - Confirmed reviews ALL

Most efficient team. Best services, best food, amazing room views and beautiful location of property.

Dear Mukesh T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our services, culinary offerings, and the stunning views from our property. It is our pleasure to provide a memorable experience for our guests. Goodbye, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Pradeep P. D. Families - Confirmed reviews ALL

From lovely mountain views to easy access to the city or the airport. Prompt room service to courteous staff across the hotel greeted with a smile and very helpful. My family and I had an amazing time off by staying at this hotel.

Dear Pradeep P. D., Thank you for your kind feedback. We are delighted to hear that you and your family enjoyed the beautiful mountain views and found our staff courteous and helpful. It is wonderful to know that your stay was enjoyable. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 4.5/5

Jodie M. G. C. Families - Confirmed reviews ALL

Whilst the hotel isn’t centrally located it is a oasis in a city of chaos.

Dear Jodie M. G. C., Thank you for your kind words about your stay with us. We are pleased to hear that you found our hotel to be a peaceful retreat amidst the vibrant city. We appreciate your feedback regarding our location and hope to welcome you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Scott W. C. Couples - Confirmed reviews ALL

From the time we arrived to the moment we left, we felt like family. The staff is sincerely so kind.

Dear Scott W. C., Thank you for your kind words regarding our staff. We are delighted to hear that you felt welcomed and appreciated during your stay. It is our aim to provide a familial atmosphere, and your feedback reaffirms our efforts. Best wishes, Mercure Kathmandu Sukedhara Heights

Customer review rating 4.0/5

Praveen B. Families - Confirmed reviews ALL

Overall stay was comfortable. We loved how conveniently hotel is located and all the amenities available for the guests. The only downside we felt was room space was little tight. We had king sized bed w/sofa but space felt crammed. Other than that, highly recommend. Besides accommodation, here’s one feedback. We felt staffs communication were not consistent. For instance, manager communicated one deal for us, restaurant staff communicated another, and the front desk communicated another. So, please add these notes so everyone is aware of what initial deals were provided and not different when checking out.

Dear Praveen B., Thank you for your feedback regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are pleased to know that you found our location convenient and enjoyed the amenities we offer. Your comfort is of utmost importance to us, and we appreciate your comments regarding the room space. We acknowledge your concerns about the consistency of communication among our staff. It is essential for us to ensure that all team members are aligned in providing accurate information to our guests. Your observations will be noted for future improvements in our communication protocols. Thank you once again for your recommendation. We hope to welcome you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 2.0/5

Barun P. Couples - Confirmed reviews ALL

There was a clove stuck in the water boiler - need more care with cleanliness than that! And there needs to be better care for customers parking their cars (multiple staff kept asking the same question)- and we were requested to give our room number (before checking in!)

Dear Guests, Thank you for taking the time to share your experience with us. While we’re pleased that you enjoyed our location, we’re genuinely sorry that parts of your stay left you disappointed. We completely understand how unpleasant it must have been to find a clove in the water boiler. This should not have happened, and we sincerely apologize for the lapse in cleanliness. We’re also very sorry for the confusion and repeated questions regarding parking, as well as being asked for your room number before you had checked in. We understand how frustrating this must have felt, especially when you were simply expecting a smooth and welcoming arrival. Your comfort, privacy, and peace of mind are extremely important to us, and we regret that we fell short in these areas. Please know that we have taken your feedback to heart and are addressing it with our team. Thank you for bringing these concerns to our attention. We truly hope you’ll give us another opportunity to welcome you and provide the thoughtful, comfortable experience you deserved. Warm regards, Mercure Kathmandu

Customer review rating 5.0/5

Susan W. Solo - Confirmed reviews ALL

I had a wonderful stay at Mercure Hotel and can honestly say it is one of the best hotels I’ve stayed in. From the beautiful views to the fantastic location, everything made my stay truly special. The staff were friendly, welcoming and incredibly accommodating. On my last day, they kindly allowed me to check out late without any hesitation, which I really appreciated and made my departure so much easier. A beautiful hotel, a great location and exceptional hospitality. I would happily stay here again and highly recommend it to anyone visiting the area.

Dear Susan W., Thank you for your generous feedback regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are delighted to hear that you found our hotel to be among the best, appreciating the stunning views and our prime location. It is gratifying to know that our staff made a positive impression by providing friendly and accommodating service. We strive to create memorable experiences for our guests, and your acknowledgment of our late check-out policy is greatly appreciated. We look forward to welcoming you back in the future and hope to provide you with another exceptional stay. Best regards, Mercure Kathmandu Sukedhara Heights

Other web-users rate our hotel

  • 108 reviews 9/10 Location
  • 200 reviews 9.2/10 Room
  • 374 reviews 9.2/10 Service
  • 7 reviews 9.5/10 WiFi
  • 93 reviews 8.9/10 Cleanliness
  • 76 reviews 9.2/10 Breakfast
  • 51 reviews 9.4/10 Pool

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