Mercure Kathmandu Sukedhara Heights 5 stars

Customer review rating (ALL Rating) 4.7/5 210 reviews

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Description

Hotel extras

  • Located in the heart of the city and 20 mins drive from Tribhuvan International Airport.

  • 15 Mins away from UNESCO World Heritage Site BoudhanathStupa & 20 mins away from Pashupatinath

  • Distinctive and spacious Ball rooms

  • Unwind by the outdoor infinity pool and get fit at the fitness centre.

  • Offers five dining options.

Our accommodation(s)

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Room 1

Hotel location

Mercure Kathmandu Sukedhara Heights

WARD NO 4, SUKEDHARA HEIGHTS, METROPOLITAN CITY
44600 KATHMANDU
Nepal

GPS:27.72781, 85.3455

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  210 reviews

Customer review rating 4.5/5

Shyam N. Couples - Confirmed reviews ALL

Dear Shyam N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautifully decorated room and received excellent service from our team. Your positive feedback motivates us to maintain our high standards of hospitality. Goodbye and best wishes, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Kanupriya Y. Families - Confirmed reviews ALL

Dear Kanupriya Y., Thank you for your wonderful feedback regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are delighted to learn that you found your experience exceptional, and we appreciate your kind words about our welcoming staff and the outstanding hospitality you received. It is gratifying to know that you enjoyed the cleanliness and spaciousness of our rooms, as well as the inviting ambience of our hotel. We strive to offer a comfortable environment for all our guests, whether for business or leisure. Your compliments regarding the breakfast buffet and the recommendations for local dishes are greatly appreciated, and we are pleased that our dining options met your expectations. We will be sure to pass on your special mentions to Arnabh, Paras, Bibita, Suyog, Mahesh, Laxmi, and the team at Zaika Anubhaw. Their commitment to providing attentive service is indeed commendable and contributes significantly to our guests' experiences. Thank you once again for your generous rating. We look forward to welcoming you back in the future. Best regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 0.5/5

Amit Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconveniences you experienced during your stay. We are very concerned to hear about the lizard found inside the lift. We will investigate this matter thoroughly and take immediate corrective action. We also regret the delay in providing the extra bed despite your repeated requests. We understand how important it was for your parents to rest early, and we are truly sorry for the discomfort caused. Your comments have been shared with our housekeeping team to ensure this does not happen again. Regarding the in-room dining service, we apologize for not providing plates along with your order. This oversight is unacceptable, and we will reinforce our service standards with the team. We value your feedback as it helps us improve our services. Please be assured that we are taking steps to address these issues urgently. We hope you will give us another opportunity to serve you better in the future. Warm regards, Mercure Kathmandu

Customer review rating 5.0/5

Vinod K. J. Families - Confirmed reviews ALL

Dear Vinod K. J., Thank you for your positive feedback regarding our location and overall experience. We are pleased to know that you found our hotel to your satisfaction. We hope to welcome you back in the future for another enjoyable stay. Warm regards, Mercure Kathmandu Sukedhara Heights

Customer review rating 5.0/5

Oksana S. Solo - Confirmed reviews ALL

Dear Oksana S., Thank you for your kind words regarding your recent stay at Mercure Kathmandu Sukedhara Heights. We are delighted to hear that you enjoyed the warm welcome, the comfort of your room, and the spacious bathroom. We appreciate your suggestion concerning the inclusion of female hygiene products in our amenities. Your feedback is valuable to us, and we will take it into consideration as we continue to enhance our guest experience. Warm regards, Mercure Kathmandu Sukedhara Heights

Other web-users rate our hotel

  • 81 reviews 8.5/10 Location
  • 151 reviews 8.9/10 Room
  • 303 reviews 9.1/10 Service
  • 7 reviews 9.5/10 WiFi
  • 114 reviews 9.8/10 Vibe
  • 70 reviews 9.5/10 Cleanliness
  • 58 reviews 9.1/10 Breakfast
  • 26 reviews 8.7/10 Wellness Area

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