Grand Mercure Bangkok Atrium 5 stars

Customer review rating (ALL Rating) 4.3/5 659 reviews

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Description

Hotel extras

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Our accommodation(s)

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Hotel location

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

GPS:13.74704, 100.57019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  659 reviews

TripAdvisor Rating  4.5/5  3,398 reviews

Certificate of excellence 2024

Room request was not satisfied even tho communicated a month earlier

Customer review rating 3.0/5

Ray Couples - Confirmed reviews ALL

Ask for a king bed a month ago still didn't work

Dear Ray, Thank you for your review. We very appreciate that you took the time to share your recent experience, however we do find it very distressing. Our primary goal is to provide our guests with an enjoyable experience. We are really grateful for your loyalty membership and your feedback will be forwarded to the respective teams do the improvements can be made. In the future we hope you consider giving us another chance to impress you. Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Very comfortable & good inhouse restauratns

Customer review rating 4.0/5

Tristan Couples - Confirmed reviews ALL

Busy weekend for Songkran , quick check in & great to have a late check out . Clean room , nice view , lovely pool area .

Dear Tristan, Thank you for taking the time to share your experience of your stay at the Grand Mercure Bangkok Atrium. We are glad to know the check -in was seamless process and it also seems you relished our pool amenities. Our team strive to make every guest feel welcome and provide a clean, comfortable environment, so we are thrilled to know that our nice city view room met your expectations that could turn your stay enjoyable. We appreciate your feedback, and we eagerly look forward to your return visit! Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Good stay

Customer review rating 4.0/5

Kiki Solo - Confirmed reviews ALL

The room is clean. Bed comfy and skyline view. Good hospitality.

Dear Kiki, We very much appreciate your feedback that you found our hotel comfortable. We are glad we could win your trust and provide you with the best. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience and if there is anything that we can do to make your next stay even better please do not hesitate to let us know. Thank you again for taking time to rate our hotel and for sharing your experience with us. We look forward to welcoming you back to our hotel in the future! Sincerely, Patcharaporn Crutmuang, Guest Experience Manager Grand Mercure Bangkok Atrium.

good service and excellent breakfast

Customer review rating 3.5/5

Bene Solo - Confirmed reviews ALL

good service and excellent breakfast ,but is noise during sleep

Dear Bene, Thank you for sharing your positive experience! Our team is committed for going extra mile service for our guests, and we’re thrilled to hear that it made a difference for you. We are very delighted that you love our staff service and breakfast quality we served. However, we are truly sorry to learn that this of your stay not yet the perfect enjoying experience due to you had noise disturbance and this matter made your felt discomfortable during the stay. We appreciate your feedback to bring this to our attention and you have our assurance that we are currently looking into issue that you mentioned in order to enhance better stay experience for all value guests. Thank you again for choosing us. We do hope we will have a chance to welcome you back to our hotel again. Warm Regards Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Affordable stay with excellent hospitality

Customer review rating 4.5/5

Chaidarun T. Business - Confirmed reviews ALL

The hotel is located at one of the busiest traffic areas in Bangkok so be aware. Our stay was during the long Thai holiday so there was no traffic. The staff and their attentiveness and hospitality made the hotel very impressive. It is a rather old hotel with renovation. Having access to the premier lounge is a big help when you need a cosy place to wind down with some drinks and snacks, after a long day of heat and traffic outside.

Dear Chaidarun T. Thank you for sharing your positive experience! We are truly delighted to hear that you loved your experience with us. Our team is committed to going the extra mile for our value guests and we’re thrilled to hear that it made a difference for you. Your satisfaction is always invaluable to us; If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. Thank you again for your kind support and for sharing your great experience with us. We look forward to welcoming you back to our hotel in the future for another enjoyable stay! Sincerely, Patcharaporn Crutmuang, Guest Experience Manager Grand Mercure Bangkok Atrium.

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Other web-users rate our hotel

  • 741 reviews 7.4/10 Location
  • 1,194 reviews 7.5/10 Room
  • 1,263 reviews 8.2/10 Service
  • 23 reviews 9.1/10 WiFi
  • 543 reviews 7.8/10 Breakfast
  • 411 reviews 7.1/10 Cleanliness
  • 119 reviews 9/10 Wellness Area

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