Grand Mercure Agra 5 stars

Customer review rating (ALL Rating) 4.7/5 520 reviews

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Grand Mercure Agra - Image 1
Grand Mercure Agra - Image 2
Grand Mercure Agra - Image 3
Grand Mercure Agra - Image 4
Fatehabad Road, 282001 AGRA, India

Description

Hotel extras

  • Rooms overlooking the Taj Mahal

  • Roof top offers Swimming pool and a Restaurant with the view of Taj Mahal

  • Bello Italiano - The only Italian restaurant in town

  • 3 well equipped banquet spaces to cater to 50 to 500 people

  • Lattice - the all day dining restaurant features buffet and Ala Carte menu

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Twin beds

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Junior Suite with 1 Double Bed

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Grand Mercure Agra

Fatehabad Road
282001 AGRA
India

GPS:27.15748, 78.05081

Telephone
Fax +91 562 711 0711
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • IGI AIRPORT Additional charge
  • DEL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 168 rooms
  • One room for people with reduced mobility
  • 4 connecting rooms
  • 168 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Room service Additional charge
  • Express Additional charge
  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Rooftop Swimming pool

  • Outside

Fitness Centre

  • On site
  • On site

SKYGRILL

Non contractual photo

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Rooftop
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Salt-free menu
  • Vegetarian menu

Rooftop Open air Restaurant with Live Music. Sky Grill's setting at the rooftop, with magical views of the Taj Mahal, is an ideal spot for guests looking for a relaxing experience!

Reminiscent of the sitting rooms of a bygone era, modern luxury and old-world charm meet at The Tea Lounge in our heritage-listed residence. It's the perfect place gather with family and friends. Brew Café awaits to gratify discerning coffee connoisseur

Italian Speciality Restaurant. Clink the glasses and groove to the foot-tapping music . This stylish Spirit Zone at Grand Mercure Agra, serves a variety of alcoholic and non-alcoholic drinks, and an amazing selection of appetizers to go with it.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  520 reviews

Customer review rating 4.5/5

Steven E. Couples - Confirmed reviews ALL

Dear Mr. E., Greetings from Grand Mercure Agra! Thank you for your wonderful feedback. We are delighted to know that you enjoyed our hospitality, comfortable rooms, breakfast and convenient location near the Taj Mahal. Your appreciation means a lot to our team. We look forward to welcoming you back for a longer and equally memorable stay. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Rasha K. Friends - Confirmed reviews ALL

Dear Ms. Rasha, Thank you for your wonderful feedback and for awarding us a perfect score. I am delighted to know that you had such a lovely experience and appreciated the cleanliness, ambience and beauty of the hotel. It is especially rewarding to know that our team's warmth, friendliness and willingness to assist made your stay memorable. I will be happy to share your kind words with the entire team. We look forward to welcoming you back to Grand Mercure Agra. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 2.0/5

Andrew J. Solo - Confirmed reviews ALL

Dear Mr. J., Thank you for taking the time to share such detailed feedback. I sincerely apologise for the shortcomings you experienced during your stay. I also take note of your feedback regarding the restaurant team's approach to guest interactions. While our intention is always to ensure guest satisfaction, we must understand the importance of striking the right balance and allowing guests to enjoy their meals without repeated interruptions. I appreciate your acknowledgement of our restaurant associates and housekeeping team. Please be assured that I have taken your feedback seriously and will personally discuss these concerns with the respective department heads to ensure appropriate corrective measures. Once again, please accept my sincere apologies. Your feedback is a valuable opportunity for us to identify gaps and improve. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Eliza R. Solo - Confirmed reviews ALL

Dear Ms. R., Thank you for your wonderful feedback and for choosing Grand Mercure Agra. We are delighted to know that you enjoyed the comfort of our hotel, the attentive service, and the warm hospitality extended by our team. Your appreciation means a great deal to us and serves as a wonderful motivation for the entire team. Thank you for recommending us. We look forward to welcoming you back for another memorable stay in Agra. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.0/5

Priyank S. Families - Confirmed reviews ALL

Dear Dr. S., Thank you for sharing your feedback. We sincerely apologise that certain aspects of our room and restaurant services did not meet your expectations. As discussed, my colleague has spoken with you regarding your experience. Please be assured that we have taken your feedback seriously and will work closely with the concerned teams to address the areas highlighted and improve our service standards. We value your association with Grand Mercure Agra and hope to have the opportunity to provide you and your family with a much-improved experience on your next visit. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. E., Greetings from Grand Mercure Agra! Thank you for your wonderful feedback. We are delighted to know that you enjoyed our hospitality, comfortable rooms, breakfast and convenient location near the Taj Mahal. Your appreciation means a lot to our team. We look forward to welcoming you back for a longer and equally memorable stay. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Rasha K. Friends - Confirmed reviews ALL

It was a very nice experience. The hotel was very clean, nice, and beautiful. The staff were very kind, friendly, and helpful.

Dear Ms. Rasha, Thank you for your wonderful feedback and for awarding us a perfect score. I am delighted to know that you had such a lovely experience and appreciated the cleanliness, ambience and beauty of the hotel. It is especially rewarding to know that our team's warmth, friendliness and willingness to assist made your stay memorable. I will be happy to share your kind words with the entire team. We look forward to welcoming you back to Grand Mercure Agra. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 2.0/5

Andrew J. Solo - Confirmed reviews ALL

While staying at the hotel, I experienced a few issues: My room was underneath a pool filter, which caused noise and vibration. This was made worse because the filter started in the early hours of the morning and woke me up. I brought this to reception's attention, and they stopped it for a while, but then it restarted. I asked to move to another room. This didn’t happen. I don’t understand why the hotel doesn’t use vibration pads or dampers to stop the noise and vibration. Next, there was a party on the roof on Sunday night. Again, noise in my room. Again, lack of sleep. Next, the hot water was not that hot most of the time. It would have been nice to have hot water while showering. Does the hot water system need servicing? Next, on my last day, while brushing my teeth, the bathroom water tasted salty/off. I assumed that there would be an RO/water filtration system. So, I was surprised that the water tasted so bad. Finally, it was obvious the staff had all been trained to be nice to guests and say hello, etc. This is lovely; however, while I was eating breakfast, I would get asked twice, ‘Is everything okay?’ Seriously, why do I need to be asked twice if everything is okay? It’s a breakfast buffet; if I don’t like something, I will eat something else. It just ended up being annoying and irritating. I had dinner there as well, and the same thing happened. That said, the general wait staff in the restaurants and the cleaners were all very nice and polite. What I was hoping for was a quiet room, decent sleep, consistent hot water, and clean water. To me, these things matter far more than someone asking about my meal.

Dear Mr. J., Thank you for taking the time to share such detailed feedback. I sincerely apologise for the shortcomings you experienced during your stay. I also take note of your feedback regarding the restaurant team's approach to guest interactions. While our intention is always to ensure guest satisfaction, we must understand the importance of striking the right balance and allowing guests to enjoy their meals without repeated interruptions. I appreciate your acknowledgement of our restaurant associates and housekeeping team. Please be assured that I have taken your feedback seriously and will personally discuss these concerns with the respective department heads to ensure appropriate corrective measures. Once again, please accept my sincere apologies. Your feedback is a valuable opportunity for us to identify gaps and improve. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Eliza R. Solo - Confirmed reviews ALL

I had a wonderful stay at Grand Mercure Agra. The hotel offered a comfortable and relaxing atmosphere, attentive service and a high standard of hospitality. The staff were welcoming and professional, making me feel well looked after throughout my stay. It was a great place to relax after exploring Agra and discovering its incredible history. I would happily recommend this hotel and would gladly stay here again!

Dear Ms. R., Thank you for your wonderful feedback and for choosing Grand Mercure Agra. We are delighted to know that you enjoyed the comfort of our hotel, the attentive service, and the warm hospitality extended by our team. Your appreciation means a great deal to us and serves as a wonderful motivation for the entire team. Thank you for recommending us. We look forward to welcoming you back for another memorable stay in Agra. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.0/5

Priyank S. Families - Confirmed reviews ALL

Room and restaurant services should have been better

Dear Dr. S., Thank you for sharing your feedback. We sincerely apologise that certain aspects of our room and restaurant services did not meet your expectations. As discussed, my colleague has spoken with you regarding your experience. Please be assured that we have taken your feedback seriously and will work closely with the concerned teams to address the areas highlighted and improve our service standards. We value your association with Grand Mercure Agra and hope to have the opportunity to provide you and your family with a much-improved experience on your next visit. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Rijul S. Families - Confirmed reviews ALL

Pleasant stay and special mention for cake arrangement for celebrating my mother's birthday.

Dear Mr. S., Thank you for your wonderful feedback. We are delighted to know that you and your family had a pleasant stay with us. It is especially rewarding to know that the birthday cake arrangement added a special touch to your mother's celebration. We truly appreciate your kind words and are pleased to know that Sohail and Suraksha made a positive contribution to your experience. Your appreciation will certainly be shared with them and the entire team. We look forward to welcoming you and your family back to Grand Mercure Agra for many more memorable occasions. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.5/5

Harsh S. Couples - Confirmed reviews ALL

Location of hotel and Staff behaviour was very good.

Dear Mr. S., Greetings from Grand Mercure Agra! Thank you for sharing your valuable feedback. We are delighted that you enjoyed our convenient location, comfortable stay, and the warm hospitality of our team. However, we sincerely regret that our breakfast selection did not meet your expectations in terms of taste. Your feedback has been noted and will be shared with our culinary team for necessary improvement. We truly appreciate your feedback and look forward to welcoming you back for an even better experience. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Anantha P. Families - Confirmed reviews ALL

Mr. Mukeem Ahmed had set an new benchmark to my expectation with his service and hospitality. Had surprised by gifting an miniature taj mahal before leaving which has been really special to me as i had missed out to buy during my visit to taj mahal. Though i`m unableto recall the name, The Chef was so generous to prepare food which was off the menu and quenched my taste buds with delicious south indian food. Would also like to thank all the mangers at the restaurant for their special attention and service. With the genuine review to improvise the property service i would also like to mention the downside of my bitter experience with Spa service (TATTVA) - No rookies therapist when your spa are professional and communication should be more prioritized.

Dear Mr. P., Greetings from Grand Mercure Agra! Thank you for your wonderful feedback. We are delighted that you enjoyed your stay, the suite upgrade, and the personalised hospitality extended by Mukeem Ahmed, our Chef, and the F&B team. However, we sincerely regret that your experience at Tattva Spa did not meet your expectations. Your feedback regarding therapist expertise and communication is well noted and will be shared with the concerned team for necessary improvement. We truly appreciate your valuable suggestions and look forward to welcoming you and your family back for another memorable stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Philip M. Solo - Confirmed reviews ALL

Superb hotel close to the Taj Mahal

Dear Mr. M., Greetings from Grand Mercure Agra! Thank you for your wonderful feedback. We are delighted that you enjoyed our location, comfortable accommodation, and rooftop dining experience. We sincerely regret the confusion regarding the acceptance of your Explorer card and the missed discounts. Your feedback is valuable, and we will work towards ensuring clearer communication at check-in and across our dining outlets. We look forward to welcoming you back for another memorable stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 0.5/5

Siddharth Couples - Confirmed reviews ALL

WiFi was not working and was too slow for entirety of my stay (2 days). Manager mentioned that WiFi will never come back because of network provider issue but that should not be my problem as a guest. Further, The staff was not polished and couldn’t speak english well. The buffet food was also stale - especially the baked beans. Upon highlighting the chef refused to acknowledge and got very defensive. Mini bar was not stocked and there were no smart tvs either. Locality was also quite bad and place looked in shambles from outside.

Dear Siddharth, Greetings from Grand Mercure Agra! Please accept our sincere apologies for the disappointing experience during your stay. My colleague has already spoken with you regarding your concerns, and we truly regret the inconvenience caused. Your feedback is taken seriously, and we will work on the areas highlighted to ensure a better experience for our guests. We appreciate you bringing these matters to our attention and hope to have an opportunity to restore your confidence in us. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.5/5

Carla R. Families - Confirmed reviews ALL

The Mercure was great. Clean spacious modern comfortable. The beds and linens were fabulous. The rooms were quiet in spite of many people staying at hotel. The decor and all spaces were clean. The breakfast hosted many people it got crowded and there was some waiting and they ran out of cups for coffee or tea but food was varied and good.

Dear Ms. R., Greetings from Grand Mercure Agra! Thank you for your lovely feedback. We are delighted that you enjoyed our spacious rooms, comfortable beds, cleanliness, and overall hospitality. We sincerely regret the waiting time and shortage of cups during breakfast. Your feedback is valuable and will help us improve our service during busy periods. We look forward to welcoming you and your family back for another wonderful stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 2.0/5

Kumar A. Business - Confirmed reviews ALL

nothing for views from room- and shower cubicle very odly diesigned ( quarter partitioned having no practical usage as it just cant hold / restrain watwr spalsing on floow during shower and on top of that poor drainage leading to water on floor and no getting dry 2n Bed/ Pillow quality is no upto mark and leads to speain on neck and waist in morning 3rd Food quality - very very tasteless- full of salt sprinkled - layout of buffet at fag end of corridor is very odd reachability shpuld be dotributed rather placed at last No varieties at all as per 5 star standard Only positive - roof top ambience/ Direct views of Taj from Roof top

Dear Mr. A., Greetings from Grand Mercure Agra! Thank you for sharing your detailed feedback. While we are glad you enjoyed our rooftop ambience and Taj Mahal views, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the concerns regarding the shower area, bedding comfort, food quality, and breakfast selection. Your feedback has been taken seriously and will be shared with the concerned teams for review and necessary corrective action. We value your feedback and hope to have another opportunity to provide you with a much-improved experience. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.0/5

Niveshika G. Families - Confirmed reviews ALL

Breakfast and dinner needs improvement.. Glass bottles in the rooms too! Remove those plastic ugly looking bottles..

Dear Ms. G., Thank you for sharing your detailed feedback and for appreciating our convenient location, polite team, and housekeeping service. We sincerely regret that our breakfast and dinner offerings did not meet your expectations. Your feedback regarding the food quality and selection has been noted and will be shared with our culinary team for further improvement. Your feedback on the glass bottles and Wi-Fi speed has also been noted. We value your comments and hope to have the opportunity to provide you with an improved experience on your next visit. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.5/5

Saket M. Couples - Confirmed reviews ALL

I found hotel a good place for comfortable stay

Dear Mr. M., Thank you for sharing your feedback. We are delighted to know that you had a comfortable stay and were pleased with our rooms, cleanliness, and service. We are especially glad to know that Sohail made a positive impression during your stay. Your kind appreciation will certainly be shared with him. We look forward to welcoming you back to Grand Mercure Agra for another comfortable and memorable stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.5/5

Varun G. Families - Confirmed reviews ALL

The experience was quite pleasant. The staff was very courteous and helpful. The service was excellent and the food was quite good. The rooms were quite comfortable and well maintained. The only suggestions/feedback I can think of, are maybe bring back the main mirror in the bathrooms, instead of the motorized blinds, as the side mirrors make it difficult to do things like shaving etc. Furthermore, I appreciate the valet parking service, but it'd be great if you can include/provide complimentary car wash services (either as a daily service, or on request) in premises. Also, one more thing, I understand the key card concept, but it often gets deactivated if kept near a phone, which is a hassle. A better option can be thought of for that. Rest all is great. Truly appreciated.

Dear Mr. G., Thank you for taking the time to share such detailed feedback. We are delighted to know that you had a pleasant stay and appreciated our courteous team, service, food, and comfortable rooms. We sincerely appreciate your constructive suggestions regarding the bathroom mirror, car wash facility, key cards, and Wi-Fi speed. Your feedback has been noted and will be shared with the concerned teams for review and improvement. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back to Grand Mercure Agra. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Sharad M. Families - Confirmed reviews ALL

Very good Service by staff

Dear Mr. M., Thank you for your wonderful feedback. We are delighted to know that you enjoyed your family stay and appreciated the service extended by our team. Your kind words are a great encouragement to our colleagues. We look forward to welcoming you and your family back to Grand Mercure Agra soon. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Saral D. Business - Confirmed reviews ALL

Excellent

Dear Mr. D., Thank you for your wonderful feedback. We are delighted to know that you had an excellent stay and were pleased with our rooms, cleanliness, breakfast, Wi-Fi, and the service provided by our team. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure Agra on your next visit. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Krishnandan K. Families - Confirmed reviews ALL

Great overall experience. The front desk service, the manager service, the food spread and quality , the kitchen manager service and the room service, all were excellent. Also the property was close to The Taj Mahal with the Taj view from our room. It was excellent.

Dear Mr. K., Thank you for your wonderful and detailed feedback. We are delighted to know that you had an excellent family stay and enjoyed our food, rooms, service, and the beautiful Taj view from your room. We are especially pleased to know that Mukeem, Rajneesh, Gaurav, and our Front Desk team made your stay memorable. Your appreciation will certainly be shared with the entire team. Thank you for your generous recommendation, and we look forward to welcoming you and your family back to Grand Mercure Agra soon. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Surendra S. Families - Confirmed reviews ALL

Best Taj view stay in Agra! Stayed in Deluxe Taj View Room (534) on 22nd Sept - literally woke up to Taj Mahal from my bed! > Room 526 and 528 interconnected room suited for family. 5th floor even number = guaranteed full Taj view - > Highlights: > - Rooftop pool & Sky Grill restaurant with Taj backdrop - sunset dinner was magical > - Staff extremely courteous - early check-in for our sunrise plan, quick auto booking to East Gate (2km) > - Breakfast at Lattice was lavish - live dosa, fresh fruits, great coffee > - Rooms are new, clean, very comfortable after hot day outside > Location next to metro, easy to reach Taj & Agra Fort. > If you want to see Taj from your room, this is THE hotel in Agra. Worth every rupee. Will come back for sure!

Dear Mr. S., Thank you for taking the time to share such a detailed and wonderful review of your stay at Grand Mercure Agra. We are delighted to know that you enjoyed the Taj Mahal view from your room, our rooftop Sky Grill, the breakfast at Lattice, and the comfort and cleanliness of your accommodation. It is especially pleasing to know that our team could assist with your early check-in and arrangements for your sunrise visit to the Taj Mahal. Your kind appreciation of our team means a great deal to us. We will certainly share your feedback with the entire team, as recognition from our guests is a wonderful source of motivation. We are also pleased to know that your experience as an ALL – Accor Live Limitless member was equally positive. Thank you once again for your generous recommendation. We look forward to welcoming you and your family back to Grand Mercure Agra for another memorable stay. Warm Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 4.0/5

Shahed F. Couples - Confirmed reviews ALL

Enjoyable with good service and friendly staff

Dear Mr. F., Thank you for sharing your kind feedback with us. We are delighted to know that you had an enjoyable stay and appreciated the good service, friendly team, and cleanliness of our rooms. We are especially pleased to know that Sohail contributed to making your stay more comfortable. Your appreciation is a great encouragement to the entire team. We look forward to welcoming you back to Grand Mercure Agra for another pleasant experience. Warm regards, Vivek Mahajan General Manager Grand Mercure Agra

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  • 1,862 reviews 9.1/10 Service
  • 19 reviews 7.3/10 WiFi
  • 579 reviews 8.7/10 Cleanliness
  • 495 reviews 8.9/10 Breakfast
  • 272 reviews 8.7/10 Value

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