Grand Mercure Agra 5 stars

Customer review rating (ALL Rating) 4.5/5 252 reviews

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Grand Mercure Agra - Image 1
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Fatehabad Road, 282001 AGRA, India

Description

Hotel extras

  • Rooms overlooking the Taj Mahal

  • Roof top offers Swimming pool and a Restaurant with the view of Taj Mahal

  • Bello Italiano - The only Italian restaurant in town

  • 3 well equipped banquet spaces to cater to 50 to 500 people

  • Lattice - the all day dining restaurant features buffet and Ala Carte menu

Our accommodation(s)

Hotel location

Grand Mercure Agra

Fatehabad Road
282001 AGRA
India

GPS:27.15748, 78.05081

Telephone
Fax +91 562 711 0711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  252 reviews

Customer review rating 5.0/5

Sean J. B. Couples - Confirmed reviews ALL

Team were super helpful and very welcoming

Dear Mr. B., Thank you for sharing such a wonderful review and for awarding us a perfect score across all aspects of your stay. We are truly delighted to know that you enjoyed our service and location, and that our team made you feel welcomed and well cared for. It is especially rewarding to hear your kind words about our associates, cleanliness, breakfast selection, and overall experience. Your recognition means a great deal to us and serves as strong motivation for the entire team to continue delivering exceptional service. We are also grateful for your loyalty as an ALL Accor member. We look forward to welcoming you back again soon for another memorable stay. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Peter L. Couples - Confirmed reviews ALL

Excellent location very comfortable room lovely breakfast and very friendly staff

Dear Mr. L., Thank you very much for sharing your wonderful feedback and for rating your experience with us so highly. We are delighted to know that you enjoyed our excellent location, comfortable rooms, lovely breakfast, and the attentive and friendly service provided by our team. Your perfect scores across all aspects of your stay truly encourage us and reaffirm our commitment to delivering memorable experiences. It is also a pleasure to know that, as an ALL – Accor member, you would highly recommend both our hotel and the loyalty programme. Your trust and recommendation mean a great deal to us. We look forward to welcoming you back again soon for another comfortable and enjoyable stay. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 1.5/5

Sophia K. Couples - Confirmed reviews ALL

We stayed here Saturday and Sunday nights. Loud music on Saturday night woke us up. I also realised that this hotel receives big tour groups and holds many local functions . It’s noisy, crowded and not at all a pleasant stay. Bathroom had cigarette smoke smell which filtered to the bedroom. Check in was good and staff were pleasant. As it was crowded during breakfast time, service was ordinary.

Dear Ms. K., Thank you for your feedback. We sincerely apologize for the inconvenience caused during your stay. This is not the experience we aim to provide, especially for our valued ALL Accor members. Your concerns have been shared with our teams for immediate improvement. We’re glad to know your check-in was smooth and our staff were pleasant. We truly hope to have the opportunity to welcome you again and offer you a more comfortable stay. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Anuj B. Business - Confirmed reviews ALL

Reception is all ablaze with Sohail, Jahnvi and Chaitanya who are proactive in ensuring your comfort and convenience always and everytime. Kudos to the front desk for maintaining a smiling face through the day despite winter rush and continuous check in and check out of guests, but none is made to wait and definitely no complain. Keep up the pace, your welcome and goodbye has the most lasting effect.

Dear Mr. B., Thank you for taking the time to share such a detailed and wonderful review of your stay at Grand Mercure Agra. We are truly delighted to know that you had an excellent experience and that our team could make your visit memorable. Your appreciation for our front office team means a great deal to us. It is heartening to know that their proactive approach, efficiency, and warm smiles stood out. Your kind words reaffirm our belief that first and last impressions truly matter. We are equally grateful for your recognition of our dining team at Lattice for their personalised service and leadership. We’re also pleased to hear that you enjoyed Sky Grill, our cocktails, in-room dining, and the welcome amenities provided to you as a valued ALL member. Thank you as well for appreciating our sustainability initiatives. Your feedback on Wi-Fi speed and gym facilities has been noted and shared with the concerned teams, as we continuously work towards enhancing guest experience. It was a pleasure having you, and we truly value your recommendation. We look forward to welcoming you back soon for yet another exceptional stay. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra

Customer review rating 5.0/5

Mukul S. Families - Confirmed reviews ALL

From Checkin to check out, an excellent experience as a tourist to Agra. Food, beverage, culinary and front office teams were excellent. The hotel team although stretched, gave us an exceptional service experience. During checkout we didn’t get porter assistance to the room but wasn’t a big issue.

Dear Mr. S., Thank you for sharing such a wonderful review of your stay at Grand Mercure Agra. We are truly delighted to know that your experience was excellent and that you enjoyed a high-quality stay while visiting Agra with your family. Your kind appreciation of our food & beverage, culinary, and front office teams is very encouraging. It is heartening to know that our team delivered an exceptional service experience and remained attentive to your needs. Special thanks for recognizing our chefs and service crew for their proactive approach and constant engagement—your feedback has been shared with them and will serve as great motivation. We also appreciate your positive comments on room cleanliness, amenities, breakfast selection, and our sustainability efforts. At the same time, thank you for highlighting the porter assistance during check-out. We have noted this feedback and will work on improving consistency in this area. As a valued ALL – Accor member, your recommendation and loyalty mean a great deal to us. We sincerely thank you for choosing Grand Mercure Agra and look forward to welcoming you back for another memorable stay in the future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Other web-users rate our hotel

  • 519 reviews 9.3/10 Location
  • 972 reviews 8.4/10 Room
  • 1,467 reviews 8.7/10 Service
  • 18 reviews 7.3/10 WiFi
  • 455 reviews 8.3/10 Cleanliness
  • 356 reviews 8.5/10 Breakfast
  • 202 reviews 8/10 Value

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