Grand Mercure Agra 5 stars

Dear Mr. B., Thank you for taking the time to share such a detailed and wonderful review of your stay at Grand Mercure Agra. We are truly delighted to know that you had an excellent experience and that our team could make your visit memorable. Your appreciation for our front office team means a great deal to us. It is heartening to know that their proactive approach, efficiency, and warm smiles stood out. Your kind words reaffirm our belief that first and last impressions truly matter. We are equally grateful for your recognition of our dining team at Lattice for their personalised service and leadership. We’re also pleased to hear that you enjoyed Sky Grill, our cocktails, in-room dining, and the welcome amenities provided to you as a valued ALL member. Thank you as well for appreciating our sustainability initiatives. Your feedback on Wi-Fi speed and gym facilities has been noted and shared with the concerned teams, as we continuously work towards enhancing guest experience. It was a pleasure having you, and we truly value your recommendation. We look forward to welcoming you back soon for yet another exceptional stay. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. S., Thank you for sharing such a wonderful review of your stay at Grand Mercure Agra. We are truly delighted to know that your experience was excellent and that you enjoyed a high-quality stay while visiting Agra with your family. Your kind appreciation of our food & beverage, culinary, and front office teams is very encouraging. It is heartening to know that our team delivered an exceptional service experience and remained attentive to your needs. Special thanks for recognizing our chefs and service crew for their proactive approach and constant engagement—your feedback has been shared with them and will serve as great motivation. We also appreciate your positive comments on room cleanliness, amenities, breakfast selection, and our sustainability efforts. At the same time, thank you for highlighting the porter assistance during check-out. We have noted this feedback and will work on improving consistency in this area. As a valued ALL – Accor member, your recommendation and loyalty mean a great deal to us. We sincerely thank you for choosing Grand Mercure Agra and look forward to welcoming you back for another memorable stay in the future. Best Regards Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. M., Thank you for sharing your feedback and for choosing Grand Mercure Agra for your family stay. We are delighted to know that you found the room fantastic and appreciated the courteous service provided by our team. We also value your constructive feedback regarding the food taste. Please be assured that your comments have been shared with our culinary team for review and improvement. Thank you for recommending us and for your kind ratings across various aspects of your stay. We look forward to welcoming you back for an even more enjoyable experience in the future. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. T., Thank you very much for sharing your wonderful feedback and for rating your stay with us so highly. We are delighted to know that you enjoyed your time at Grand Mercure Agra, especially the Taj views, excellent food, and the attentive service from our team. We truly appreciate your loyalty as a Platinum member, and we are pleased that you enjoyed the room upgrade and late check-out. At the same time, we sincerely regret that you had to request the recognition of your membership benefits. Your feedback is well noted, and we agree that Platinum members should be recognized proactively and seamlessly. Please be assured that we are reinforcing this with our front office team to ensure a more personalized and effortless experience for our valued loyalty members in the future. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you and your family back soon and delivering an even more flawless experience on your next visit. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra

Dear Mr. W., Thank you for taking the time to share your feedback. We sincerely regret that your check-in and breakfast experiences did not meet your expectations. Please accept our apologies for the inconvenience caused by the travel desk approach and the issues you faced with food service and restaurant cleanliness. Your comments have been shared with the concerned teams to ensure immediate corrective action and prevent similar experiences in the future. We truly value your loyalty as an ALL Silver member and hope to have the opportunity to welcome you back and provide a seamless and enjoyable experience that reflects the standards we strive for. Best Regards Vivek Mahajan General Manager Grand Mercure Agra