Dear Valued Guest, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not fully meet your expectations, particularly regarding the room size, arrival experience, and service at our rooftop bar. We understand how important these aspects are and sincerely apologize for the inconvenience caused. We are pleased, however, that you received good service from our breakfast team and appreciate you recognizing their efforts. Your comments have been shared with the relevant teams as we continue to improve our service and guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Mr.Pipobpat Pangkham (Mike) Guest Service Supervisor

Dear Mr. Franck T., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your room comfortable and well-decorated. Creating a pleasant and relaxing environment for our guests is one of our priorities, and we are glad this contributed positively to your experience. We also appreciate your comments regarding our breakfast offerings, particularly the pastries. Your feedback has been shared with our culinary team for review as we continuously look for ways to improve the quality and variety of our breakfast selection. Thank you as well for mentioning our shuttle service. We understand that the advance booking requirement may not always be convenient, and we will take your comments into consideration as we evaluate ways to enhance this service for our guests. We value your feedback and hope to have the opportunity to welcome you back to Mercure Bangkok Surawong for an even better experience in the future. Sincerely, Bunsita S. Front Office Senior Team Leader

Dear Mr. David I., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to learn that you appreciated our warm and professional welcome, as well as the cleanliness and functionality of our rooms. It is also gratifying to know that you enjoyed our breakfast selection and had a pleasant time at our rooftop. Your kind words regarding our team’s efficiency and hospitality mean a great deal to us, and we will be sure to share your compliments with all our staff. We are honored by your recommendation and are pleased that you found excellent value in your stay. It would be our great pleasure to welcome you back again for another memorable experience. Yours sincerely, Pattranit Y.

Dear Mr. Nicolas C., Thank you for your continued trust and for choosing our hotel as your preferred place to stay in Bangkok. We are delighted to hear that you appreciate our boutique-style ambiance and enjoy the quality of our Thai cuisine. It is also wonderful to know that our location, near the historic English bookstore, adds to the charm of your experience. Your kind words mean a great deal to us, and we are truly grateful for your loyalty. We look forward to welcoming you back again soon and providing you with another exceptional stay. Warm regards, Pattranit Y.

Dear Mr. Pierre F., Thank you very much for your wonderful and detailed review. We are delighted to hear that you enjoyed your comfortable stay, found our staff professional, pleasant, and charming, and liked your deluxe room. It’s also wonderful to know that you enjoyed our Chinese restaurant and the breakfast offerings, especially the made-to-order omelette and scrambled eggs, coffee, and honey. We truly appreciate your kind words about our team’s professionalism, efficiency, kindness, and English proficiency. Jerica, Beam, Noom, and the entire team are thrilled to receive your recognition—they will be motivated to continue delivering excellent service. We look forward to welcoming you back for another enjoyable stay soon! With our highest appreciation, Ronnaphorn W. Duty Manager

Dear Mr. Michael M., thank you for your wonderful feedback. We are delighted to hear that you enjoyed our spacious rooms, breakfast, rooftop, and the service provided by our team. It was our pleasure to have you with us, and we look forward to welcoming you back for another exceptional stay Best regards, Pattranit YUKTASIRIWAT Duty Manager

Dear Ms. Sabrina B., Thank you very much for choosing to stay with us and for sharing your wonderful feedback. We are delighted to hear that the early check-in benefit made your arrival more comfortable after your journey, and that you enjoyed the comfort of your room as well as the attentive service from our team. It is also a pleasure to know that the small treat and the offer of a late check-out enhanced your experience. Thank you for being a valued ALL – Accor Gold Explorer member. Your loyalty is truly appreciated, and it was our pleasure to extend these benefits to you. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Ronnaphorn W. Duty Manager

Dear Mr./Ms. David M., Thank you for your kind review. We’re pleased to hear that you found our hotel comfortable and well located. Best regards, Pattranit YUKTASIRIWAT (Ms.) Duty Manager

Dear Mr./Ms Michael M., Thank you so much for your kind review! We’re delighted to hear that you enjoyed our beautiful hotel, convenient location, and the friendliness and professionalism of our staff. It’s wonderful to know that your room was clean, comfortable, and practical, and that you enjoyed our breakfast. We truly appreciate your feedback and look forward to welcoming you back soon! Kind regards, Supavadee Hongthong Duty Manager Mercure Bangkok Surawong

Dear Michel M., Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and found our staff competent, the rooms comfortable, and the breakfast satisfactory. Your kind words inspire us to maintain our high standards. Pattranit Y. Duty Manager

Dear Yassine L.. Thank you so much for your kind review and the perfect score of 100/100! We’re truly delighted to hear that you enjoyed your stay and appreciated the hospitality. It was our pleasure to host you, and your kind words — “Très bel hôte” — mean a lot to our team. We hope to have the opportunity to welcome you back again in the near future. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know. Warm regards, Mercure Bangkok, Surawong.

Dear T. B., Thank you for choosing Mercure Bangkok Surawong for your first stay with us! We’re delighted that you had such A. wonderful experience and that our central location, cozy ambiance, quality breakfast, and rooftop made your visit enjoyable. It’s great to hear that you loved your room on the 16th floor with A. balcony and beautiful view. Your kind words about Taro, Boss, and the entire team truly mean A. lot, and we will make sure to share your appreciation with them. We’re also glad you enjoyed the benefits of your ALL Accor Live Limitless Gold status. Additionally, we’re excited to share that we now offer A. shuttle service to the city, making it even more convenient for you to explore Bangkok on your next visit. We look forward to welcoming you back soon Sincerely, Surasak Jaitrong Front Office Manager

Dear Z., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your stay and appreciated the warm welcome and friendly staff. We also appreciate your comments about the room configuration, particularly regarding the sink being outside of the bathroom. We understand how this may not have been ideal for you, and we will consider your feedback as we continue to improve our accommodations. We’re glad to hear that you enjoyed the breakfast as well! Thank you again for sharing your experience, and we hope to welcome you back in the future. Kind regards, Surasak Jaitrong Front Office Manager

Dear Léna, Thank you for sharing your experience with us. I sincerely apologize that your stay did not meet your expectations, particularly regarding the rooftop bar. I understand the disappointment that comes from expecting to enjoy a specific amenity only to find it unavailable. While we strive to provide all guests with a memorable experience, there are occasions when certain areas may be reserved for private events. We endeavor to communicate such situations in advance, and I regret that this was not your experience. Your feedback is invaluable and will be taken into consideration as we aim to improve our communication and services for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Artitaya S. Duty Manager

Dear Pierre, Thank you for your kind review! We’re delighted to hear that you enjoyed the professionalism and friendliness of our staff, as well as the comfort and quiet of your room. We’re also glad you had a great experience at our Chinese restaurant. We appreciate your feedback regarding the lack of a wardrobe for longer stays, and we will certainly take this into consideration for future improvements. We hope to welcome you again soon! Best Regards, Artitaya S. Duty Manager