Pullman Cape Town City Centre 5 stars

Customer review rating (ALL Rating) 4.3/5 699 reviews

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Pullman Cape Town City Centre - Image 1
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22 Riebeek Street, Cape Town, Cape Town, 8000 Cape Town, South Africa

Description

Hotel extras

  • Excellent location near popular art galleries, boutique shops local restaurants, and markets.

  • Just a 10-minute walk from Cape Town International Convention Centre.

  • Free shuttle every hour to the V&A Waterfront.

  • Free Wifi, 24-hour fitness center, rooftop pool, and multiple on-site restaurants and bars.

  • Green Key and Safehotels Certified.

Our accommodation(s)

Hotel location

Pullman Cape Town City Centre

22 Riebeek Street, Cape Town, Cape Town
8000 Cape Town
South Africa

GPS:-33.918988, 18.422313

Telephone
Fax +27 21 467 4001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  699 reviews

Customer review rating 0.5/5

Keitumetse M. Business - Confirmed reviews ALL

However I am disappointed that each time I arrive from Joburg, there is always something wrong. This time the room was not cleaned and I reported this to the reception as I thought mistakes happen. The reception promised to brief the evening cleaning team. Upon my arrival at 11pm on Friday my room was still not cleaned. I've had to inform the reception again and an amazing lady came to assist. Although I was tired I asked her to replenish what I needed.

Dear Keitumetse, Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. It is our standard practice to ensure that all rooms are thoroughly cleaned and prepared for our guests, and we regret that this was not upheld in your case. We appreciate your understanding when reporting the matter to our reception team, and we are glad to hear that our staff member was able to assist you later in the evening. Your feedback is valuable to us as we continually strive to enhance our services. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Motheo M. Business - Confirmed reviews ALL

Pullman is an easily accessible hotel, the only inconvenience currently is the maintenance on the lifts as there is one lift working, however the staff are very good at offering solutions to reduce the time of waiting for the lifts. I do have to commend Ezra who is a porter, extremely welcoming and friendly, very service orientated.

Dear Motheo, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel easily accessible and that our staff, particularly Ezra, made a positive impact on your experience. We appreciate your understanding regarding the current lift maintenance and are actively working to resolve this situation. Your kind words motivate our team to continue providing exceptional service. Best regards, Pullman Cape Town City Centre

Customer review rating 1.5/5

Jaad C. Families - Confirmed reviews ALL

Arrived after a very long flight with two young children. I asked for early check in; no response. Had to wait over three hours for one of our rooms, and a few more hours for the other. Put our bags in storage at the hotel and never received the tags. Staff were friendly but made a lot of promises that weren’t kept and were very slow. Upon check out i showed the desk staff that I had paid for the room via the Accor app but I was told that the hotel has no link to Accor or its account’s and I had to pay for the room again. Overall the experience was not great. Chaotic, not very well suited for a family. Would not stay here again.

Dear Jaad, Thank you for sharing your feedback regarding your recent stay at Pullman Cape Town City Centre. I sincerely apologize for the challenges you encountered during your visit, especially after a long journey with young children. It is concerning to learn about the delays in room availability and the issues with baggage handling. We strive to provide seamless service, and I regret that we fell short in this instance. I appreciate your comments about our staff's friendliness, but it is clear that the execution of our service did not meet your expectations. Additionally, I understand the confusion regarding payment through the Accor app, and I regret any inconvenience this caused during your check-out process. Your insights are invaluable, and they will be reviewed to enhance our operations and communication. Thank you once again for your comments. We hope to have the opportunity to better serve you in the future. Best regards, Pullman Cape Town City Centre

Customer review rating 0.5/5

Benn A. B. Solo - Confirmed reviews ALL

I had a horrible stay at the Pullman Cape Town. The stay were not friendly. When I arrived with my Grab, the many men in black suites didn’t even bother to help me with my bags until I asked them if there would or should I take it myself. I usually remember names for good service. I really am disappointed because I stay at Pullmans all over the world but if they’re not able to uphold their brand DNA I will 100% never stay there again!

Dear Mr. B., Thank you for sharing your experience with us. I sincerely regret that your stay did not meet your expectations, particularly regarding the service you received upon your arrival. Our team is trained to provide assistance and support to all guests, and it is concerning to hear that this was not your experience. Additionally, I understand that a warm and welcoming atmosphere is fundamental to any stay, and I am sorry that we fell short in this regard. Your feedback is invaluable as it helps us to improve our services and maintain the standards expected of the Pullman brand. Thank you for your time and feedback. Best regards, Pullman Cape Town City Centre

Customer review rating 4.0/5

Collins P. Business - Confirmed reviews ALL

Stayed for a week around a business conference.

Dear P., Thank you for your kind words regarding our location and staff. We are pleased to hear that you had a positive experience during your stay for the business conference. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional service. Best regards, Pullman Cape Town City Centre

Other web-users rate our hotel

  • 267 reviews 8.2/10 Location
  • 422 reviews 7.5/10 Room
  • 609 reviews 8.2/10 Service
  • 5 reviews 7.1/10 WiFi
  • 185 reviews 7.8/10 Breakfast
  • 147 reviews 8/10 Cleanliness
  • 146 reviews 5.4/10 Amenities
  • 23 reviews 3.1/10 Wellness Area

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