Dear Farhan. Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to learn that your stay was perfect from start to finish. It is especially gratifying to hear that you were struck by the warmth of our welcome and the peaceful atmosphere of the hotel. We will be sure to share your kind words with our Front Office team. We are also very pleased that you found our cleanliness impeccable and unmatched. Maintaining the highest standards of hygiene is a priority for us, and your recognition is a great encouragement to our housekeeping team, who take great pride in their work. We look forward to welcoming you back soon. Kind Regards, Ken Musili, General Manager.

Dear Patrick, Thank you sincerely for your detailed feedback following your stay at Pullman Nairobi during the forum organised by Pole Institute. We are delighted to learn that you enjoyed our hospitality, the comfort of our rooms, the quality of our cuisine, and our facilities, including the fitness centre, swimming pool, and internet connectivity. It is especially rewarding to know that the courtesy and helpfulness of our team contributed to making your stay memorable. We are honoured that you continue to share your positive experience with others following your return to the Democratic Republic of Congo, and we are grateful for your kind words about our service. Your recognition of the hotel’s environmental and sustainability efforts is also appreciated. Pullman remains committed to responsible practices that protect the environment while ensuring the comfort and satisfaction of every guest. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Dear Edith, Thank you for your kind feedback. We are delighted to learn that your stay met your expectations and that you enjoyed a wonderful experience with us. Your satisfaction means a great deal to our team and motivates us to continue delivering exceptional hospitality and outstanding service. Thank you for choosing to stay with us. We look forward to welcoming you back for another memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Luhanga, Thank you for taking the time to share your detailed feedback about your stay at Pullman Hotel. We are pleased to learn that you appreciated our attentive service, the warm welcome from our reception team, the high standards of housekeeping, and our sustainability initiatives. We sincerely apologize for the slow check-in process, the concerns regarding food preparation, and the internet connection speed. We understand how important a smooth arrival, properly prepared meals, and reliable connectivity are to a pleasant stay. Please be assured that your feedback has been shared with the relevant teams for review and improvement. We also appreciate your suggestion to introduce a wider variety of African cuisines, including Congolese, Nigerian, Ugandan, and Cameroonian dishes. We recognize the importance of celebrating the rich diversity of African culinary traditions, and we will consider your recommendation as we continue to enhance our dining experience. Thank you once again for your constructive feedback. We value your comments and hope to welcome you back for an improved and more satisfying stay. Kind Regards, Ken Musili, General Manager.

Dear Benoit, Thank you for sharing your feedback and for your loyalty as an ALL-Accor Classic member. We are delighted that you had a great experience and appreciated the call to check on you in your room. Caring for our guests is at the heart of what we do, and your kind words mean a great deal to us. We are especially pleased that Oscar Kipchumba at our restaurant provided great and respectful service. We will gladly share your recognition with him. Thank you for choosing Pullman Nairobi Hotel. We look forward to welcoming you back soon. Kind Regards, Ken Musili, General Manager.

Dear Balkissa, Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay overall. We are, however, sorry to hear that the document presented to you by our waitress caused some concern. We understand how this may have made you feel uncomfortable, and we sincerely appreciate you bringing this to our attention. We will ensure that our team is more mindful in explaining any documents or forms presented to our guests, so that everything is clear and reassuring. Thank you once again for your feedback. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back for an even more comfortable and worry-free experience. Kind Regards, Ken Musili, General Manager.

Dear Emmanuel, Thank you for taking the time to share your valuable feedback with us. We are delighted to learn that you enjoyed the variety of our culinary offerings, particularly the breakfast selection, as well as our convenient location and the décor and layout of your room. We are especially pleased to hear about your positive experience at the Friday evening banquet. It is wonderful to know that Ms. Annuarite and our Restaurant team were able to accommodate you and your guest, despite not having a prior reservation. We will certainly share your kind words with the team as recognition of their efforts. We sincerely appreciate your continued loyalty as a Classic member and look forward to welcoming you back and providing you with another memorable experience. Kind Regards, Ken Musili, General Manager.

Dear Christelle, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our excellent facilities, including the gym, swimming pool, and pleasant common areas. We are also pleased that you found the reservation process and check-in to be quick and efficient, and that you enjoyed the spaciousness of your room and the warm welcome from our team. As a valued ALL Accor Silver member, we truly appreciate your continued loyalty and are grateful for your kind words. We look forward to welcoming you back and providing you with another enjoyable and comfortable stay. Kind Regards, Ken Musili, General Manager.

Dear Leopold, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your stay comfortable, the hotel clean, and our services well maintained. We are also grateful for your positive mention of our reception team. We sincerely apologise that your booking experience and Wi-Fi connection did not fully meet your expectations. We understand how important a smooth booking process and reliable, fast internet connection are, and we regret any inconvenience this may have caused. We also appreciate your observation regarding the responsible management of non-biodegradable waste. Your feedback is valuable and will be shared with the relevant teams as we continue working to improve both our services and our environmental practices. Thank you again for your honest feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a more seamless and satisfying experience. Kind Regards, Ken Musili, General Manager.

Dear Heritier, Thank you for taking the time to share your feedback with us. We are delighted to hear that everything was excellent and that you found the hotel clean and well maintained. We are especially pleased to know that Terry and Evet contributed positively to your stay. We will be sure to share your kind recognition with them. We sincerely apologise if you experienced any difficulty with ease of access. We understand how important a smooth and convenient arrival and movement around the hotel are to our guests. Your feedback is appreciated, and we will share it with the relevant team as we continue to improve the guest experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Mariane, Thank you for taking the time to share such a wonderful review and for your continued loyalty as a Classic member of our ALL, Accor Live Limitless programme. We are delighted to hear that our tranquil yet conveniently located setting, with easy access to the mall and nearby banking facilities, contributed positively to your stay. It is equally pleasing to know that our reliable internet connectivity and diverse, flavourful dining options enhanced your overall experience. Your kind feedback regarding our team is especially appreciated. We take great pride in providing warm, attentive, and professional service, and we will be sure to share your generous compliments with the entire team. Knowing that their dedication and hospitality made a positive impression is a wonderful source of encouragement for everyone. Thank you once again for your valued feedback and continued support. We look forward to the pleasure of welcoming you back and providing you with another memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Richard, Thank you so much for taking the time to share such thoughtful feedback about your stay with us. We're delighted to hear that you appreciated the quality of our welcome throughout your journey, from the parking area to reception and beyond, as well as the variety offered on our breakfast menu. We also appreciate your understanding regarding the brief elevator issue, and we're glad it didn't significantly impact your stay. Please know that we take such matters seriously and continuously work to ensure our facilities run smoothly for our guests. We're delighted that you found our hotel truly clean, and we're especially touched by your kind words about our team. Though you may not recall their names, please be assured we will share your lovely feedback with all our staff, it will be a wonderful source of motivation for them. Thank you as well for your encouraging words. We are committed to continuing on this path and consistently improving the experience we offer our guests. Thank you once again for your wonderful review. We look forward to welcoming you back for another pleasant stay. Kind Regards, Ken Musili, General Manager.

Dear Noe S., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our modern design, well-maintained facilities, and the warm and professional service provided by our team. We are pleased that our hotel was a comfortable stopover after your safari before continuing your journey to Mombasa. We also appreciate your feedback regarding your ALL Platinum benefits. We sincerely apologise that you were not offered a welcome amenity or room upgrade during your stay. We understand the importance of these benefits and will review our processes with the team to ensure they are consistently communicated and delivered to all our loyal members. We truly appreciate your loyalty as a Platinum member and look forward to welcoming you back for an even more enjoyable stay in the future. Kind Regards, Ken Musili, General Manager.

Dear Salma, Thank you for sharing your detailed and thoughtful feedback with us. We are delighted to know that you appreciated the warmth and professionalism of our team, the excellent cleanliness of your room, our dining experience, and the attentive service provided throughout your stay. Your kind recognition of Virginie from our restaurant team is greatly appreciated and will be shared with her. We are also pleased that our sustainability initiatives, such as the use of reusable glass bottles and paper takeaway bags, contributed positively to your experience. Please accept our sincere apologies for the confusion regarding the dinner payment. We understand the inconvenience this caused and will review our internal communication and coordination processes to avoid similar situations in the future. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing another exceptional experience Kind Regards, Ken Musili, General Manager.

Dear Virginie, Thank you for sharing your kind feedback with us. We are delighted to hear that you appreciated the warm welcome from our team and that you found your stay comfortable. It is wonderful to know that you had a very good experience overall. We also appreciate your valuable suggestion regarding the provision of complimentary toothbrushes and toothpaste. We always welcome guest feedback, as it helps us continually enhance the experience we provide. While dental kits are currently available upon request, we appreciate your recommendation to have them placed in all guest rooms. We will certainly share your suggestion with the relevant team for consideration as we review opportunities to further improve our amenities. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the near future. Kind Regards, Ken Musili, General Manager.

Dear Axel, Thank you for your kind review following your stay at Pullman Nairobi Upper Hill. We are delighted to know that you had a very pleasant experience with us and that the warmth and professionalism of our team contributed positively to your stay. It is especially rewarding to receive your recognition of our room service team, and we will be pleased to share your compliments with them. Your feedback is greatly appreciated and serves as wonderful encouragement to our staff as they strive to deliver exceptional hospitality. We look forward to welcoming you back for another enjoyable stay in the near future. Best Regards, Ken Musili, General Manager.

Dear Ahmed, Thank you sincerely for your kind words and for entrusting us with the hosting of the Avipro & Hubbard conference. We are delighted to learn that your delegation enjoyed a comfortable stay and found our team to be welcoming and attentive throughout. We are particularly pleased to receive your recognition of Jackline and Suzanne. Their commitment to service excellence is a reflection of the standards we uphold across our entire team, and we will ensure your compliments are conveyed to them directly. Your suggestions regarding the labelling of Halal and vegetarian menu options, as well as the capacity of our event space, have been duly noted and formally referred to the relevant department heads for review and action. We look forward to the privilege of welcoming your delegation back on a future occasion. Kind Regards, Ken Musili, General Manager.

Dear Abotou, Thank you for your feedback. We are glad you enjoyed the warm welcome and pleasant setting. We apologize for the inconvenience caused by the lack of heating and have shared this with our maintenance team for immediate attention. Your feedbac about staff friendliness and the importance of a welcoming attitude have been noted for further training and improvement. We also appreciate your feedback on internet speed and are working to enhance connectivity. We value your input and hope to welcome you back for an improved stay in the future. Kind Regards, Ken Musili, General Manager.

Dear Denise L. E. D., Thank you for sharing your wonderful feedback with us. We are delighted to hear that your upgrade was a pleasant surprise and that you had such a beautiful experience at Pullman. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.