Dear Dalila, Thank you for taking the time to share such a wonderful review following your recent stay at Gem Forest Hotel Nairobi – MGallery Collection. We are truly delighted to know that you had an excellent experience and that you appreciated our beautiful décor, cleanliness, warm hospitality, and our unique location adjacent to Karura Forest. It is especially rewarding to know that our facilities, breakfast, fitness centre, and overall service contributed to a memorable business stay. A special thank you for recognizing Samuel for his exceptional service. We will be delighted to share your kind words with him, as we know they will serve as great encouragement to continue delivering memorable guest experiences. We also sincerely appreciate your constructive feedback regarding your dining experience. Please accept our apologies for the shortcomings you encountered with some of the dishes at our restaurants. Your comments have been shared with our culinary team for review, as we continuously strive to enhance the quality and consistency of our dining offerings. We further note your feedback regarding the recognition of your ALL – Accor Live Limitless membership. We regret that your experience did not fully reflect the level of recognition you expected, and we will continue working with our team to ensure our valued members enjoy the benefits and personalized attention they deserve. Thank you once again for your recommendation and your thoughtful feedback. We look forward to welcoming you back to Gem Forest Hotel Nairobi – MGallery Collection for another exceptional stay. Warm regards, Robert Munialo Front Office Manager Gem Forest Hotel Nairobi – MGallery Collection

Cher Alfred, Nous vous remercions sincèrement d’avoir partagé votre expérience suite à votre séjour au Gem Forest Hotel Nairobi - MGallery Collection. Nous sommes ravis d’apprendre que vous avez passé un excellent séjour et que notre hospitalité ainsi que notre professionnalisme ont contribué à votre satisfaction. Vos compliments envers notre équipe, en particulier Dents ainsi que les équipes du service, seront partagés avec grand plaisir. Ils seront très encouragés par votre reconnaissance. Nous vous remercions également pour vos suggestions constructives concernant l’ajout d’une poubelle supplémentaire dans la chambre ainsi que pour vos encouragements à poursuivre nos innovations. Les retours de nos clients sont précieux et nous aident continuellement à améliorer l’expérience que nous offrons. Ce fut un plaisir de vous accueillir, et nous espérons avoir l’opportunité de vous recevoir à nouveau très prochainement. Cordialement, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Dear Thibau, Thank you for sharing such a wonderful review following your recent stay at Gem Forest Hotel Nairobi – MGallery Collection. We are truly delighted to read that you had such an exceptional experience with us and that you appreciated the thoughtful design, attention to detail, and overall ambiance of the hotel. It is especially rewarding to know that you found your room spacious, beautifully decorated, and perfectly soundproofed, with bedding that ensured your comfort throughout your stay. Your kind words about our team mean a great deal to us. Providing warm, attentive service is at the heart of what we do, and your recognition will certainly motivate our colleagues to continue delivering memorable experiences. We are also pleased that every aspect of your stay—from booking through the ALL Accor App to check-in, breakfast, and departure—met your expectations so perfectly. As a valued Gold member of ALL, your feedback is incredibly important to us, and we are grateful for your loyalty and recommendation. It was a pleasure having you stay with us, and we truly look forward to welcoming you back for another superb experience in the near future. Warm regards, Robert Munialo, Front Office Manager, Gem Forest Hotel Nairobi – MGallery Collection

Chère Madame, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience suite à votre séjour parmi nous. Nous sommes ravis de lire que vous avez été « vraiment confortablement installée » et que votre séjour d’affaires s’est déroulé dans d’excellentes conditions. Votre satisfaction concernant le confort de l’hébergement, la propreté, le rapport qualité-prix ainsi que l’engagement de l’hôtel en matière de durabilité nous fait particulièrement plaisir. Nous sommes également très heureux que notre équipe ait su vous accueillir avec sourire et disponibilité. Vos compliments leur seront transmis — ils constituent une véritable source de motivation pour continuer à offrir un service attentionné et personnalisé. Nous prenons également bonne note de vos retours concernant l’arrivée, l’expérience de réservation, le petit-déjeuner et le WiFi. Vos remarques sont précieuses et nous encouragent à poursuivre nos efforts afin d’offrir une expérience toujours plus fluide et qualitative. Nous vous remercions chaleureusement pour votre recommandation et espérons avoir le plaisir de vous accueillir à nouveau très prochainement lors d’un futur déplacement. Bien cordialement, Gem Forest Hotel Nairobi- MGallery Collection!

Dear Raoul, Thank you very much for taking the time to share such a detailed review following your business stay with us, and for choosing to book directly through the MGallery website. We are also delighted to know that you are a member of the ALL – Accor Live Limitless loyalty programme, and we truly appreciate your continued trust in our brand. We are pleased to read that you enjoyed a well-cared-for stay, highlighting the excellent condition of your room, the cleanliness of the accommodation, and the cordial welcome notes prepared for your arrival. Your perfect ratings for accommodation and cleanliness, as well as your kind comment describing the property as a “superb place for a magical stay,” are a wonderful recognition of our teams’ daily efforts. At the same time, we sincerely thank you for your constructive feedback. Your remarks regarding the need to improve communication at the reception, particularly concerning hotel services, are well noted. While information is available through the in-room manual, we agree that clearer and more proactive explanations from our front-desk team can further enhance the guest experience. This point has been shared with the relevant department for immediate follow-up and training. We also take note of your comments about internet orientation and the speed of meal service at the restaurant in the 8th arrondissement. These are important aspects, especially for our business travellers, and your feedback helps us identify where improvements are necessary. Rest assured that your observations have been forwarded to both our IT and Food & Beverage teams for review and action. Thank you as well for your positive ratings regarding the booking experience, Wi-Fi quality, check-out process, and your strong likelihood to recommend both our hotel and the ALL loyalty programme. A recommendation score of 9/10 is highly valued and motivating for our entire team. We hope to have the pleasure of welcoming you again in the near future, and to offer you an even more seamless and satisfying experience during your next stay. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Dear M., Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly delighted to read that you had a very satisfying stay and that our professional service, accommodation, cleanliness, and team made such a positive impression on you. It is especially rewarding to know that our team’s commitment, helpfulness, and passion stood out during your visit. Your kind words will certainly be shared with them, as they are a great motivation for us to continue delivering high standards of service. We also appreciate your positive ratings across the majority of our services, including check-in, WiFi, sustainability efforts, and your willingness to recommend both our hotel and the loyalty program. Your feedback on breakfast and departure is well noted and helps us continue improving the overall guest experience. Thank you for choosing to stay with us and for your loyalty as an ALL Silver member. We truly hope to have the pleasure of welcoming you back again very soon for another excellent stay. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Cher(e) Mickael, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience suite à votre séjour chez nous. Nous sommes ravis d’apprendre que tout a été parfait durant votre séjour et que vous avez apprécié votre hébergement, le petit-déjeuner, la propreté et l’accueil de notre équipe. Vos compliments sur nos initiatives de développement durable nous touchent également beaucoup. Vos encouragements, “Le top du top”, sont une grande source de motivation pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une nouvelle expérience tout aussi mémorable. Cordialement, Gem Forest Hotel Nairobi-MGallery Collection

Dear Sylvestre N. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our idyllic surroundings and found our team to be courteous and professional. Your feedback is greatly appreciated. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Chère Aurelie S. M. P. T., Nous vous remercions chaleureusement pour vos commentaires élogieux concernant votre récent séjour. Nous sommes ravis d'apprendre que vous avez apprécié la vue sur la forêt de Karura, ainsi que le service attentif de notre équipe, notamment de Brian. C'est également un plaisir de savoir que vous avez trouvé nos cocktails et plats à la hauteur de vos attentes. Votre recommandation est très appréciée et nous espérons vous accueillir à nouveau très bientôt. Cordialement, Gem Forest Hotel Nairobi - MGallery Collection

Dear Loic M., Thank you for your kind words about our location and staff. We appreciate your feedback regarding breakfast and will take it into consideration as we continually strive to enhance our guests' experiences. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Dear Pierre C. V., Thank you for your kind words regarding our prime location and beautiful facilities. We are delighted to hear that you enjoyed your stay and appreciate your feedback. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Nous vous remercions chaleureusement pour vos commentaires positifs. Nous sommes ravis que vous ayez apprécié l\'hospitalité et la propreté de nos chambres. Votre satisfaction est notre priorité. Cordialement, Responsable de la Division des Chambres, Gem Forest Hotel Nairobi - MGallery Collection

Chère Nana o., Nous vous remercions sincèrement pour vos retours positifs concernant votre séjour. Nous sommes ravis que vous ayez apprécié la propreté de notre établissement et le service attentionné de notre personnel, notamment de Christine. Nous prenons bonne note de vos remarques concernant l'éloignement de l'aéroport et l'éclairage des rues. Nous nous efforçons d'améliorer l'expérience de nos clients et vos suggestions seront prises en considération. Nous veillerons également à ce que des explications claires soient fournies sur l'utilisation de nos équipements. Au plaisir de vous accueillir à nouveau, Gem Forest Hotel Nairobi - MGallery Collection

Dear Loic M., We sincerely thank you for your positive comments regarding our strategic location and the welcoming nature of our staff. We are delighted that you appreciated the beauty of our rooms. I'd like to hear more about your breakfast experience - I will reach out to you privately via email. Magically Yours, Shaileen Jiwa General Manager Gem Forest Hotel Nairobi - MGallery Collection