Mercure Nairobi Upper Hill 4 étoiles

Note Avis clients (Note ALL) 4.6/5 314 avis

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Mercure Nairobi Upper Hill - Image 1
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Mercure Nairobi Upper Hill - Image 4
Longonot Road Upper Hill, Upper Hill, PO Box 25574, 00100 NAIROBI, Kenya

Description

Les plus de l'hôtel

  • Explorez les merveilles du parc national de Nairobi, à seulement 24 minutes de l'hôtel.

  • WOJO : les espaces de coworking et de bureaux flexibles allient confort et fonctionnalité.

  • Découvrez les saveurs locales avec nos plats préparés avec des ingrédients 100 % locaux.

  • Notre hôtel est certifié par Safe Hotels, vous pouvez réserver en toute sérénité

  • Certifié EDGE : 20 % plus économe en eau et en énergie, pour un séjour plus écologique

Nos hébergements

Localisation de l'hôtel

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Téléphone
Fax +254 719 096000

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  314 avis

Note Avis clients 3.0/5

Joly E. M. M. M. Professionnel - Avis confirmés ALL

Très déçue par le service: j'ai commandé un taxi lundi 11 mai pour aller au Novotel Nairobi, j'ai été facturé 1500 shilling Kenyan, le lendemain je commande un taxi pour la meme distance, et l'hotel voulait me facturer 2500 shilling Kenyan. j'ai reçu ma facture et l'hotel m'a facturée 260 Usd pour le safari, alors que j'ai effectué le payement auprès du chauffeur. Je souhaite être remboursée de cette double facturation. Merci.

Dear Joly, Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and inconvenience caused regarding the taxi charges and the safari billing. This is certainly not the level of clarity and service we aim to provide, and we deeply regret the frustration this has caused you. We take your concerns about the apparent double billing very seriously and will urgently review the charges with the relevant departments to verify the details and rectify any errors where necessary. Please be assured that your feedback is important to us, and we are committed to resolving this matter promptly and transparently. We will revert to you with a clear update as soon as possible. Kind Regards, Ken Musili, General Manager.

Note Avis clients 5.0/5

Joseph E. En couple - Avis confirmés ALL

E xcellent

Dear Joseph, Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay was extremely memorable and that you appreciated our great staff and clean rooms. It is also pleasing to know that our hotel was well suited for your private visit. We truly value your loyalty as a Classic member of the ALL, Accor Live Limitless programme and appreciate your continued support. Thank you for recognizing Ancieta for her exceptional service. Your kind words will certainly be shared with her. We look forward to welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Note Avis clients 4.0/5

Pierre T. Professionnel - Avis confirmés ALL

Cadre simple et bien aéré, mon expérience est que c'est simple et bien

Dear Pierre T., Thank you for sharing your feedback with us. We are delighted to hear that you had a good night’s sleep and appreciated the pleasant, simple, and well-ventilated environment during your stay. We also sincerely appreciate your suggestion regarding the provision of brushes for toilet cleaning. Your input is invaluable, and we will carefully consider it while maintaining our commitment to environmentally responsible practices, which we know are important to you as an environmental advocate. We look forward to welcoming you again and providing another comfortable and eco-conscious experience. Kind Regards, Ken Musili General Manager

Note Avis clients 5.0/5

Joselyne M. Professionnel - Avis confirmés ALL

Tout était très bien

Dear Joselyne M., Thank you for sharing your wonderful feedback. We are delighted to hear that you had a comfortable stay and that our team made you feel well cared for throughout your visit. Your kind words about our facilities are truly appreciated. As a Classic Member, your satisfaction means a great deal to us, and we are committed to ensuring each of your visits is enjoyable and memorable. We look forward to welcoming you again soon for another exceptional experience. Kind Regards, Ken Musili General Manager

Note Avis clients 4.0/5

Lewis L. P. T. O. Professionnel - Avis confirmés ALL

Prestation de qualité professionnelle

Dear Lewis L. P. T. O., Thank you for your valuable feedback regarding accessibility to our customer service. We sincerely apologize if you experienced any difficulty reaching our team. Please be assured that we are reviewing our communication channels and response times to ensure our guests can easily and promptly access assistance whenever needed. Your comment is important to us and helps us improve the overall guest experience. We appreciate you bringing this to our attention and hope to provide you with a smoother experience in the future. Kind Regards, Ken Musili General Manager

D'autres internautes évaluent notre hôtel

  • 54 avis 8.7/10 Site
  • 113 avis 9.4/10 Chambre
  • 230 avis 9.2/10 Service
  • 45 avis 9.7/10 Confort
  • 42 avis 9.3/10 Propreté
  • 35 avis 8.5/10 Petit déjeuner
  • 8 avis 10/10 Espace bien-être

Dispensé par Trustyou

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