Dear Saly, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a pleasant stay and felt well received by our team. It is also wonderful to hear that all your requests were promptly handled and that you enjoyed your room. We truly appreciate your recognition as a Platinum Member, and your continued loyalty means a great motivation to us. Delivering a seamless and comfortable experience for our valued members is always our top priority. Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay in the near future. Kind Regards, Ken Musili, General Manager.

Dear Joly, Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and inconvenience caused regarding the taxi charges and the safari billing. This is certainly not the level of clarity and service we aim to provide, and we deeply regret the frustration this has caused you. We take your concerns about the apparent double billing very seriously and will urgently review the charges with the relevant departments to verify the details and rectify any errors where necessary. Please be assured that your feedback is important to us, and we are committed to resolving this matter promptly and transparently. We will revert to you with a clear update as soon as possible. Kind Regards, Ken Musili, General Manager.

Dear Joseph, Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay was extremely memorable and that you appreciated our great staff and clean rooms. It is also pleasing to know that our hotel was well suited for your private visit. We truly value your loyalty as a Classic member of the ALL, Accor Live Limitless programme and appreciate your continued support. Thank you for recognizing Ancieta for her exceptional service. Your kind words will certainly be shared with her. We look forward to welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Dear Pierre T., Thank you for sharing your feedback with us. We are delighted to hear that you had a good night’s sleep and appreciated the pleasant, simple, and well-ventilated environment during your stay. We also sincerely appreciate your suggestion regarding the provision of brushes for toilet cleaning. Your input is invaluable, and we will carefully consider it while maintaining our commitment to environmentally responsible practices, which we know are important to you as an environmental advocate. We look forward to welcoming you again and providing another comfortable and eco-conscious experience. Kind Regards, Ken Musili General Manager

Dear Joselyne M., Thank you for sharing your wonderful feedback. We are delighted to hear that you had a comfortable stay and that our team made you feel well cared for throughout your visit. Your kind words about our facilities are truly appreciated. As a Classic Member, your satisfaction means a great deal to us, and we are committed to ensuring each of your visits is enjoyable and memorable. We look forward to welcoming you again soon for another exceptional experience. Kind Regards, Ken Musili General Manager

Dear Lewis L. P. T. O., Thank you for your valuable feedback regarding accessibility to our customer service. We sincerely apologize if you experienced any difficulty reaching our team. Please be assured that we are reviewing our communication channels and response times to ensure our guests can easily and promptly access assistance whenever needed. Your comment is important to us and helps us improve the overall guest experience. We appreciate you bringing this to our attention and hope to provide you with a smoother experience in the future. Kind Regards, Ken Musili General Manager

Dear Eric M., Thank you for choosing Mercure Nairobi Upper Hill for your stopover and for sharing your feedback. We are pleased to hear that you enjoyed our warm welcome, comfortable bedding, and overall room quality. We appreciate your kind words about Nicolas and are glad that your checkout was quick and efficient. We understand that transportation is important, and we are always happy to assist with arranging transportation to ensure a smooth experience. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Dear Teddy, Thank you for choosing Mercure Upper Hill Nairobi and taking the time to share your kind feedback. We are delighted to hear that you found our team friendly and attentive, especially Nicholas and his colleagues at reception. Your recognition means a lot and we will be sure to share your compliments with Nicolas and the entire front desk team. We are also pleased that you appreciated the convenient access to Pullman’s facilities the connection between the two hotels is indeed one of the unique benefits our guests enjoy. We look forward to welcoming you back to Mercure Nairobi Upper Hill for another great stay. Kind Regards, Ken Musili General Manager

Dear Jean M. R., Thank you for taking the time to share your experience at Mercure Nairobi Upper Hill. I sincerely apologize that your stay did not meet your expectations. In particular, I regret the inconvenience caused by the untimely power cuts and the absence of a Business Center in the hotel. At Mercure, we are dedicated to providing a seamless and comfortable experience for all our guests. Your feedback is invaluable to us, and please rest assured that we are taking the necessary steps to address these concerns and enhance our services. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved and more enjoyable stay . Kind Regards, Ken Musili General Manager

Dear Claude J., Thank you for your kind feedback. We are delighted to hear that you enjoyed our prime location, and that our team made a positive impact with their friendly service. We are also happy that you found the rooms comfortable. We appreciate your support and look forward to welcoming you back for another great stay. Kind Regards, Ken Musili General Manager.

Dear M., Thank you for choosing Mercure Nairobi Upper Hill as your preferred destination. It is always a pleasure to receive positive feedback. We are proud to learn that we exceeded your expectations on your first visit to Kenya. We hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba.

Dear M. Nzurawa Angelot, Thank you for choosing Mercure Nairobi Upper Hill as your preferred destination. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueliene Karaba

Dear A., Thank you for choosing Mercure Nairobi Upper hill as your preferred hotel we are glad that we met to your expectation and made your stay worthwhile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba