Except some surprising bill at the end of the stay, which we wasn’t aware of, everything was good.

A delightful and perfect experience for children; the hotel staff, facilities, and dining room are all very welcoming to children.

We liked the rooms, the facilities, the kids' club, and the water park. However, I have to admit that the service was terrible. This simply should not happen in a 5-star hotel. At dinner, you have no idea when a waiter will come to your table, and you often have to chase someone down just to get served. The entertainment was disappointing as well. We were not even aware that any animation programme was taking place, despite the attractive description provided by the hotel. During the mini disco, children dance to YouTube songs interrupted by advertisements, while the animator spends the time looking at their phone. There is so much untapped potential here. It was also surprising to see the same employee working in the kids' club in the morning, serving in the restaurant in the evening, and later working at the bar. The bar prices are also excessive considering the quality provided. As for the food, I can praise the breakfast selection and the desserts. However, the main dishes were very disappointing. Both the variety and the taste were far below what we have experienced in many much simpler hotels in Hungary. Based on our experience, I cannot recommend this hotel.

The hotel has some great advantages, especially the excellent food, which we really enjoyed. However, it is a shame that full board is not offered. Unfortunately, there are also quite a few things that could be improved. There is no covered passage or tunnel connecting the hotel to the pool complex, which is inconvenient, especially in bad weather. Family Land was disappointing, as the floors were very dirty and dusty. There were also too few activities for children. The pool complex is only open until 6:30 PM, so there is no opportunity for evening or night swimming. Another big disappointment was that the water slides are closed daily from 1 PM to 3 PM, which significantly limits the time available to enjoy them. I also missed having an Olympic-size swimming pool. Finally, I was disappointed that nothing special was arranged for my birthday. I did not even receive a small birthday cake with a candle, something that I have come to expect from other 4- and 5-star hotels. Overall, while the food was excellent, several aspects of the facilities, children’s entertainment and guest experience did not meet my expectations for a hotel of this category.

The hotel itself is beautiful, the food was tasty, and the huge indoor play area was definitely a highlight for the kids. However, overall, we found the hotel overpriced and overrated, with a very disappointing price-to-performance ratio. The pool complex was much smaller than expected and far too cold, which significantly affected our experience. Another downside is that the walkway between the hotel and the pool area is not covered. When it rains, walking there in a bathrobe is really inconvenient and far from what you would expect from a hotel in this price range. Room cleanliness was another major disappointment. The floor had not been vacuumed upon arrival and was still not properly cleaned during our stay, despite daily housekeeping. The table in the room was dirty as well. For a hotel of this standard, we expected much better attention to cleanliness. The afternoon sweet treat break was also disappointing. Fruit and sweets are available only in the lobby, where there simply isn’t enough space for all the guests. This makes the experience crowded and uncomfortable rather than a pleasant treat for families. Another surprising downside was the lack of basic drinks included with the expensive dinner covered by the half-board package. We understand that beer, wine or sparkling wine may cost extra, but surely tea or juice for the children should be included. Instead, only water was available, and even that had to be specifically requested. For a hotel charging premium prices, this feels unnecessarily stingy and does not match the level of hospitality we expected. On the positive side, the food was tasty, and the enormous play area was fantastic for the children. However, these highlights do not make up for the shortcomings in the pool facilities, cleanliness, dining experience, and overall attention to detail. Considering the high price, we expected much more. Unfortunately, the experience did not live up to our expectations, and we simply do not feel it was worth the money. There is potential for a great family holiday, but the overall value for money is seriously overrated and needs significant improvement.

The Experience, Food and Beverage Management were so kind and nice for us

We stayed at Mövenpick BalaLand with our two young children, who absolutely loved it. The hotel is very family-friendly, with an amazing water park and pools, and good breakfast options for children. Unfortunately, we experienced some issues during our stay. Our pre-arranged airport driver didn't show up, and we couldn't reach him or the hotel reception for around 30 minutes while waiting outside in the cold with the kids. In the end, we had to arrange a separate taxi ourselves. The rooms were also cold due to issues with the underfloor heating. We raised this several times, and although the staff were polite and tried to help, the problem was never resolved. Dinner was somewhat disappointing, while the lunch restaurant served decent food but was quite expensive, with taxes and service added to the menu prices. Some facilities and kids' club activities, including the children's train, were also unavailable, which would have been helpful to know in advance. Overall, the staff were friendly and made an effort, and the hotel has a lot to offer families. With better communication and more reliable facilities, it could be an excellent family holiday destination.

Very clean, very heathy food with magical sweets, great pools -very good temperature with amazing playing area

Great family time, the food was great, the amenities and service excellent. The only thing I would suggest to perfect some family wellness time is a salt grotto with great health benefits for kids and adults :)

Overall, we had a pleasant stay, and the hotel has many strong points, especially for families with children. The overall design and interior are beautiful, modern, and definitely at the level you would expect from a 5-star hotel. The kids’ playroom is excellent, and the swimming pools are also a big plus. The restaurant manager deserves special praise – he was extremely professional, helpful, and attentive throughout our stay. Unfortunately, the same level of service was not always reflected by the rest of the staff, as some employees seemed less motivated and proactive. One situation in the restaurant particularly stood out. Someone's child vomited in the dining area, and several staff members simply stood nearby waiting for the cleaning staff instead of immediately securing and cleaning the area. It took around 10 minutes before a “Caution – Wet Floor” sign was placed, and by that time several guests had already walked through the area and spread the mess further. For hygiene and safety reasons, we believe situations like this should be handled immediately by any available staff member, regardless of whose responsibility it normally is. Service in the restaurant could also be more consistent. During our second dinner, for example, we were not offered any drinks at all. The food was another area that did not fully meet our expectations. The desserts are beautifully presented and look very appealing, but unfortunately, around 80% of those we tried were not to our taste. Overall, we expected a higher standard of food from a 5-star hotel. There is also room for improvement when it comes to cleaning. We noticed cobwebs around some of the lamps and dirty windows in our room. These may seem like small details, but at a 5-star property, attention to detail is part of the experience. The hotel has a lot of potential and many things are already done very well – especially the design, pools, children’s facilities, and the overall family-friendly atmosphere. With more attention to cleanliness, food quality, and consistency in service, the experience could truly match the 5-star standard.

We had a great time, buffet was packed and filled with kids food, the playgorunds were amazing and the kids had a blast.

Thank you for best vacation

The hotel was fantastic and very children centric. Huge playgrounds and the Family park was great. Good location and attentive staff. The food was exceptional too.

Clean rooms, rich buffet offer, friendly staff, lots of fun for the kids. The only complaint is that at the beginning of September, not all children's programs are held according to schedule in the playroom, probably due to the small number of guests.

Perfect for families. I wish more hotels were this well suited for families with children

The fact that the polls open from 11 only, and then closed for 2 hours for non seen reasons, and the playhouse was super hot even though outside wasn’t so hot. The lack of things to do during evening time and that timetable for the kids club was published just before the weekend. Also loads of spider web around the outdoor facilities.

great facility. tasty food. enjoyed a lot

We are extremely satisfied with the hotel's facilities and infrastructure, the service, and the unique offerings for children.

Pros: diverse food clean lots of spaces for kids very nice pools very nice playgrounds well located everything is well maintained friendly and helpful staff Cons: way too many mosquitos nice touch with the chocolates in the evenings, but a bit creepy to have someone in the room without knowing Furniture could be a bit more child friendly