Mövenpick BalaLand Resort Lake Balaton 5 stars

Dear Shani H., thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear you had another wonderful experience and felt at home with our team. Your special mentions of Happy, Miriam, and Noémi mean a lot, we’ll be sure to share your appreciation with them. We look forward to welcoming you back again soon! József Máté Front Office Manager

Dear Chrysovalantis T., thank you very much for your kind feedback! We’re delighted to hear that your stay was enjoyable for your 3-year-old daughter and that you found our services and staff exceptional. We also appreciate your comment regarding the missing cutlery in the room, we will make sure to review this to improve our guest's comfort. We hope to welcome you and your family back again soon! József Máté Front Office Manager

Dear Dan Y., thank you for your feedback! We’re glad to hear that you had a nice stay, enjoyed the facilities, and that the children had fun. We’re sorry to hear that the shower did not meet your expectations and that the billing process for extra food and drinks was unclear. Please note that our billing is carried out in accordance with Hungarian laws and regulations, which may differ from practices in other countries. Nevertheless, we understand that clarity is important and we will work on making this process more transparent for our guests. We hope to welcome you back for an even better experience! József Máté Front Office Manager

Dear Ms. G., Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations and that you experienced inconvenience during your time at our hotel. Please accept our sincere apologies for the issues you encountered, particularly regarding the odor in the rooms and the inconvenience caused by the room changes. We also regret that you did not receive the assistance you should have been offered during the room moves. Regarding your request for an additional night, we did offer a discounted rate of -85 EUR, which unfortunately was declined at the time. Your comments have been shared with the relevant management team so the matter can be reviewed and addressed appropriately. Guest comfort and satisfaction are extremely important to us and feedback such as yours helps us improve. Thank you again for bringing this to our attention. Yours sincerely, József Máté Front Office Manager

Dear Petra R., thank you very much for your kind words and for choosing our Resort. We are delighted to hear that you enjoyed our clean facilities, the water park and the wide range of attractions for children. It is especially rewarding to know that you appreciated the variety and quality of our food offerings as well. Your positive feedback means a lot to our entire team and motivates us to continue creating memorable family experiences. We look forward to welcoming you and your family back for another great escape in the future. József Máté Front Office Manager