Mövenpick Samarkand 5 stars

Customer review rating (ALL Rating) 4.3/5 234 reviews

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Description

Hotel extras

  • Downtown location in Samarkand

  • Proximity to historical attractions: Registan Square, Gur-Emir Mausoleum

  • Six spacious meeting rooms for all kinds of events

  • The Caramelle Restaurant with 60 seats welcomes guests in the hotel lobby.

  • Indoor and outdoor swimming pools and gym

Our accommodation(s)

Hotel location

Mövenpick Samarkand

Shohruh Mirzo, 53
140100 SAMARKAND
Uzbekistan

GPS:39.6506, 66.963491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

In our restaurant you can taste delicious dishes of European, Turkish and Uzbek traditional cuisine at its best. Enjoy the spacious atmosphere of the restaurant while tasting the best local products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  234 reviews

Customer review rating 5.0/5

Richard O. Couples - Confirmed reviews ALL

Wonderful location, lovely pool and sauna plus excellent staff

Dear Richard O., Thank you for your positive feedback regarding our location, pool, sauna, and staff. We are delighted to know that you had a wonderful experience at Mövenpick Samarkand. Your kind words are greatly appreciated and motivate us to continue providing excellent service. Best regards, Mövenpick Samarkand

Customer review rating 5.0/5

Rosa P. Families - Confirmed reviews ALL

Pleasant hotel, well located, with very comfortable rooms and a lovely staff. Special thanks to Nurik!!!

Dear Rosa P., Thank you for your kind words regarding your recent stay at Mövenpick Samarkand. We are delighted to hear that you enjoyed our comfortable accommodations and found our staff, particularly Nurik, to be lovely. We look forward to welcoming you back in the future. Best regards, Mövenpick Samarkand

Customer review rating 3.5/5

Keishi A. Families - Confirmed reviews ALL

When I checked in, POS machine didn't work due to network issue. After I asked more water bottles at the reception, nobody didn't bring them to my room. I had to call 0 to request again. When I used a rocker room on the basement, No.13 was broken. After I locked the rocker door, I couldn't open it. My wife went to the reception to ask for help, however, nobody didn't come. I had to address the situation by myself. The facility was really nice, and we were lucky to get upgraded room, so all in all, we are satisfied with the stay. Having said that, we found some points to be improved.

Dear Mr. A., Thank you for sharing your experience with us. We appreciate your feedback regarding the issues you encountered during your stay. It is regrettable to hear about the difficulties you faced with the payment system at check-in. We strive to maintain efficient service and will review this matter with our team. Additionally, I sincerely apologize for the delay in providing the extra water bottles and the inconvenience caused by the malfunctioning rocker room. Our goal is to ensure that our guests feel comfortable and supported, and I regret that we fell short in this instance. It is encouraging to know that you enjoyed the upgraded room and found our facilities appealing. We value your insight and will take it into consideration to enhance our services. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Mövenpick Samarkand

Customer review rating 5.0/5

Kaushik M. H. R. Business - Confirmed reviews ALL

Good customer service and great location

Dear Kaushik M. H. R., Thank you for your positive feedback. We are delighted to hear that you appreciated our customer service and the excellent location of Mövenpick Samarkand. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Mövenpick Samarkand

Customer review rating 3.5/5

Abhishek V. Families - Confirmed reviews ALL

The Front Office staff if I remember the name of the gentle lady Saobat! Very considerate and courteous… excellent ! Rooms are super sized and comfortable. I would surely stay again ! However , need to pay attention in the FnB breakfast staff seemed too tired and weren’t eager to answer questions , the cutlery was not organized on the tables, needed to pick it up from the trays! That’s quite unique for a 5 star hotel!! The spread was good though, natural honey, dry fruits and fruits repressing the best of Uzbekistan was amazing! The staff at the gate was not proactive to open the door seeing me struggle with my luggage and the doors, let alone offer any help. This is not a criticism just highlighting areas where you could improve!

Dear Abhishek V., Thank you for taking the time to share your thoughts regarding your recent stay at Mövenpick Samarkand. We are delighted to hear that you appreciated our prime location and the comfort of our spacious rooms, as well as the courteous service provided by our front office staff. However, I sincerely apologize for the experience you encountered during breakfast and with the assistance at the entrance. Your feedback regarding the attentiveness of our Food and Beverage staff and the organization of cutlery is invaluable, and we will certainly consider it in our ongoing efforts to enhance guest satisfaction. Additionally, the lack of proactive assistance with your luggage is not reflective of the service standards we strive to maintain. We appreciate your constructive comments and hope to welcome you back in the future with an improved experience. Best regards, Mövenpick Samarkand

Other web-users rate our hotel

  • 267 reviews 9.5/10 Location
  • 333 reviews 6.9/10 Room
  • 311 reviews 7.4/10 Service
  • 6 reviews 9.4/10 WiFi
  • 172 reviews 8.3/10 Breakfast
  • 136 reviews 8.2/10 Amenities
  • 126 reviews 6.6/10 Cleanliness
  • 95 reviews 7.6/10 Pool

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