Mövenpick Samarkand 5 stars

Dear Muhammad T. H., Thank you for taking the time to share your feedback and for your positive overall rating. We are pleased to know that you found our location convenient and your stay extremely comfortable, and that the atmosphere and service of our team contributed positively to your experience. We truly appreciate your loyalty as an ALL – Accor Live Limitless Classic member and are glad that your booking experience through the ALL App met your expectations. Thank you for recommending our hotel as one of the best places to stay in Samarkand. We look forward to welcoming you again on your next visit! Best Regards, Timur Mirbabaev Front Office Manager

Dear Mr. D., Thank you very much for your excellent review and perfect score. We are delighted to know that you enjoyed your stay with us and appreciated our central location, service quality and breakfast. It is wonderful to hear that your visit with friends was a pleasant experience. Thank you for recommending our hotel, and we look forward to welcoming you again on your next trip to Samarkand! Best Regards, Timur Mirbabaev Front Office Manager

Dear Mr. S., Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet your expectations and that several aspects of the experience caused disappointment for you and your family. Please accept our sincere apologies for the impression you received during check-in, the assistance with luggage, as well as the concerns raised regarding breakfast service and room condition. This is certainly not the level of service we aim to provide, especially to families and elderly guests. Your comments have been taken seriously and shared with the relevant department heads for thorough review and corrective action. We would appreciate the opportunity to discuss your experience further and better understand the situation in detail. Once again, we regret that your visit fell short of expectations and thank you for bringing these matters to our attention. Sincerely, Timur Mirbabaev Front Office Manager

Dear M., Thank you very much for your excellent review and perfect score. We are delighted to know that you enjoyed your weekend with us and appreciated our convenient location near Registan Square, the spacious rooms, high standards of cleanliness and our restaurant experience. We also value your loyalty as an ALL – Accor Live Limitless Silver member and are pleased that your booking experience through the ALL App met your expectations. Thank you for choosing Mövenpick Samarkand. We look forward to welcoming you again in the near future! Best Regards, Timur Mirbabaev Front Office Manager

Dear Mr. H., Thank you for sharing your feedback and for your positive overall rating. We are pleased to know that the family room met your expectations and provided a comfortable setup for your family stay. It is also rewarding to hear that you appreciated our location close to the Amir Temur Mausoleum and Registan Square, which is indeed one of the highlights for guests exploring Samarkand. Your comment regarding the breakfast has been noted and will be shared with our culinary team as part of our continuous improvement efforts. We value your loyalty as an ALL – Accor Live Limitless member and look forward to welcoming you and your family again in the future! Best Wishes, Timur Mirbabaev Front Office Manager