Mövenpick Samarkand 5 stars

Customer review rating (ALL Rating) 4.4/5 266 reviews

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Mövenpick Samarkand - Image 1
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Shohruh Mirzo, 53, 140100 SAMARKAND, Uzbekistan

Description

Hotel extras

  • Downtown location in Samarkand

  • Proximity to historical attractions: Registan Square, Gur-Emir Mausoleum

  • Six spacious meeting rooms for all kinds of events

  • The Caramelle Restaurant with 60 seats welcomes guests in the hotel lobby.

  • Indoor and outdoor swimming pools and gym

Our accommodation(s)

Hotel location

Mövenpick Samarkand

Shohruh Mirzo, 53
140100 SAMARKAND
Uzbekistan

GPS:39.6506, 66.963491

Telephone
Fax +998 55 703 09 09

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

In our restaurant you can taste delicious dishes of European, Turkish and Uzbek traditional cuisine at its best. Enjoy the spacious atmosphere of the restaurant while tasting the best local products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  266 reviews

Customer review rating 3.0/5

Aamir E. Business - Confirmed reviews ALL

Average experience. Hotel is located in a nice leafy neighbourhood and close to tourist attractions. Service was lacking. While staff was always polite, most of my basic requests were ignored. I had twice asked for extra hangers and extra water and no one responded. Sheets were not changed for a whole week. There was no option to “place a card”. Twice I had to call for house keeping as the room had not been tidied up by afternoon. Payment was taken upfront for the room even though I suggested I was happy to leave a credit card on file as I intended to use laundry and room service. Upon check out some meals were bundled together and some items were missing completely. Room itself was large and comfortable and so was the bathroom.

Customer review rating 4.5/5

Nan H. Families - Confirmed reviews ALL

Smooth check in and out and good breakfast. The pools are amazing, with the friendly staff as cherry on the top. The room is rather small for this level of hotel, and the fridge in the room is working poorly.

Customer review rating 4.0/5

Christopher T. Families - Confirmed reviews ALL

Thanks for a great room upgrade and the very friendly & hepful staff throughout. The breakfast and in particular the dinner menu need some upgrade (take an example from the Mercure Bukhara). However, the Samsa is great. The sauna is too cold.

Dear Mr. T., Thank you very much for taking the time to share your feedback with us. We are truly pleased to know that you enjoyed your stay, especially the room upgrade and the friendliness of our team. Your kind words mean a lot to us. We are also glad to hear that you enjoyed our samsa 😊 At the same time, we sincerely appreciate your constructive comments regarding the breakfast and dinner menu, as well as the sauna temperature. Please rest assured that your feedback has been shared with the relevant departments for further review and improvement. We are continuously working on enhancing our food offerings, and your suggestion is highly valuable for us. It would be our pleasure to welcome you back to Mövenpick Samarkand and provide you with an even better experience. Kind Regards, Timur Mirbabaev Front Office Manager

Customer review rating 3.0/5

Jerry M. Solo - Confirmed reviews ALL

Turn on air condition system in room in spring time.

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Samarkand. We sincerely regret that the room temperature did not meet your expectations. During the transitional season, the air conditioning system operates in a specific mode; however, your comment will certainly be shared with our technical team for further review and improved monitoring. We also appreciate your remarks regarding the room setup. Your feedback is very important to us and helps us continuously enhance the comfort of our guests. We hope to have the opportunity to welcome you again and provide you with a more pleasant stay. Sincerely, Timur Mirbabaev Front Office Manager

Customer review rating 4.5/5

Mary A. Y. Families - Confirmed reviews ALL

Diyor was exceptionally helpful and nice. He’s also very knowledgeable about the local attractions and dining options so that we can have a great time in Samarkand. He also assisted us and checked on our status on our travel to Samarkand to Dushanbe. He was the reason we chose to stay again in Movenpick when we decided to come back to Samarkand due to the road closures near Dushanbe Well located, Amir Temur is across the hotel and walking distance to Registon square.

Dear Mary A., Thank you very much for your kind feedback and for sharing your experience with us. We are truly delighted to know that you enjoyed your stay and appreciated our location. It is especially rewarding to hear your wonderful comments about Diyor — we will be sure to pass on your kind words to him. He will be very happy to know that his efforts made such a positive impact on your stay. Providing attentive and personalized service is something we truly value, and your feedback is a great motivation for our entire team. It was a pleasure to have you with us, and we sincerely look forward to welcoming you back to Mövenpick Samarkand for another memorable stay. Kind Regards, Timur Mirbabaev Front Office Manager

Other web-users rate our hotel

  • 314 reviews 9.5/10 Location
  • 390 reviews 7.2/10 Room
  • 370 reviews 7.7/10 Service
  • 6 reviews 9.5/10 WiFi
  • 212 reviews 8.6/10 Breakfast
  • 132 reviews 6.8/10 Cleanliness
  • 106 reviews 5.8/10 Pool
  • 79 reviews 6.2/10 Wellness Area

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