Pullman Yantai Center 5 stars

Dear Marie l. M., Thank you so much for taking the time to share your experience of staying at Hotel Pullman Yantai Center. We sincerely apologize that your stay did not fully meet your expectations. We take the issues you raised very seriously. Regarding the smoking incidents in the hotel, this is indeed a violation of our smoking control regulations. We have immediately notified the Security Department and Housekeeping Department to strengthen patrols in public areas, promptly dissuade any smoking violations, and further improve the placement of smoking control signs to create a fresh and comfortable accommodation environment for all guests. We are truly sorry for the issue that the bathtub drain could not stay plugged properly. This was an oversight in our guest room facilities inspection process. We have immediately arranged for the Engineering Department to conduct a comprehensive inspection and maintenance of the drainage facilities in all guest rooms to prevent such incidents from happening again. We are sincerely pleased to see that you were satisfied with the comfort of the bed. This has always been our original intention—to strive to create a high-quality sleeping experience for our guests. Pullman has always been committed to providing high-quality services and accommodation experiences. We sincerely apologize again for the unpleasant feelings caused by our shortcomings this time. We look forward to having the opportunity to welcome you again and provide you with a perfect stay.

존경하는 손님께：Mr.Byungkyu K. 안녕하십니까！숙박 경험을 공유해주셔서 진심으로 감사드립니다. 객실에 만족해주셔서 저희로서는 기쁜 일입니다. 아침 식사가 귀하의 기대에 미치지 못한 점, 진심으로 사과드립니다！귀하의 피드백을 즉시 식음료팀에 전달했으며, 현재 아침 식사 메뉴의 다양성, 맛 및 품질을 대대적으로 개선하고 있습니다. 연태 중택 화이 보르만 호텔에 다시 한번 방문해주시어, 저희가 보다 완벽한 서비스를 제공할 기회를 주시기를 기대합니다！ 감사합니다.

Dear Jaehyuk L., Thank you for your kind words regarding our staff and location. We are delighted to hear that you had a positive experience, especially with Sunny in the executive lounge. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Pullman Yantai Center

亲爱的Wing P. C.， 感谢您分享您的入住体验。我们非常高兴您对酒店的位置、员工服务及早餐满意。您的推荐对我们意义重大，期待您的再次光临。 祝好，Pullman Yantai Center

Dear Vishnu V., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated the assistance provided by our team member, Erick. However, we regret that the maintenance and hospitality did not meet your expectations. Your comments regarding the room cleaning and the food quality have been noted, and we will review them with our team to enhance our services. We strive to provide a seamless experience, and your insights are invaluable to our continuous improvement. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Pullman Yantai Center