Dear Hyungbok S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest Ms.meelan k. Thank you very much for your stay and your wonderful review! We are delighted to hear you enjoyed a comfortable stay and greatly appreciate your kind compliments on our staff service. We will pass your kind words to Ethan and the entire team. We will continue to deliver warm and thoughtful service and look forward to welcoming you back again soon. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Mr.Dushyant K. S., After carefully reviewing your feedback, we sincerely apologize for the inconveniences you encountered during your stay, including unstable Wi-Fi, slow staff response and a lack of welcoming service atmosphere. It was our oversight that we failed to deliver a comfortable and hospitable stay. We have immediately conducted an internal review, implemented targeted improvements, and will comprehensively upgrade our service standards and emergency response efficiency. We truly regret falling short of your expectations. We clearly recognize our shortcomings and will make dedicated efforts to improve. Thank you for your honest feedback, and we hope to have another opportunity to serve you better in the future. Sincerely,

Dear Mr.David H., Thank you sincerely for your detailed, genuine review and valuable feedback. We are delighted that our well-appointed guest rooms and the premium service at the Executive Lounge have offered you a pleasant and enjoyable stay experience. We sincerely apologize for the slow check-in efficiency you encountered. It was regrettable that you still waited for approximately 20 minutes with no queue ahead, which reflects shortcomings in our service. The hotel management team has attached great importance to this matter. We will strengthen professional and operational training for front office staff, optimize check-in procedures, and comprehensively improve our reception efficiency and service quality. Thank you once again for your understanding and constructive suggestions. We look forward to welcoming you back soon and will repay your trust with more thoughtful and refined service.

Dear Mr.Kai E. H., Thank you sincerely for taking your valuable time to share your genuine experience and detailed review of your stay. We greatly appreciate your kind recognition of our prime location, stunning views and convenient transportation. Meanwhile, we sincerely apologize for failing to deliver a comfortable and satisfying stay during your visit. We take all the issues you raised very seriously and offer our deepest apologies. Regarding your feedback on the centrally controlled central air conditioning, the inability to adjust the room temperature independently, excessive indoor heat at night and stuffiness disrupting your sleep, we have immediately notified our Engineering and Housekeeping teams. Moving forward, we will expedite the optimization of our air conditioning control system, adjust temperatures by room zones reasonably, accommodate the comfort needs of different guests, eliminate stuffiness and discomfort, and fully ensure a restful sleeping environment. We humbly accept your criticism and suggestions concerning membership benefits and privileges. Our hotel highly values the experience of all members, especially premium members. We will promptly forward the current membership benefit standards to our management and headquarters. We will also review and upgrade exclusive privileges including room upgrades, welcome amenities and bar beverages, move beyond rigid standardized services, enhance personalized member treatment and service details, and deliver a premium experience that meets members’ expectations. We fully understand that shortcomings in service details have compromised your overall stay and caused your dissatisfaction. We will conduct in-depth reflection and implement thorough improvements. Every guest’s honest feedback serves as a vital driving force for our continuous progress. We sincerely apologize once again for your unpleasant stay. All your comments have been fully documented and corrective actions will be carried out accordingly. We sincerely hope to have the opportunity to welcome you back in the future. With upgraded services and improved facilities, we hope to make up for this unsatisfactory experience and present you with better hotel quality and service. Wish you all the best.

Dear Ms.Fang Y. Z., thank you very much for your detailed review! We are delighted that the service provided by our housekeeping staff has received your recognition and praise, and we have shared your positive feedback with the relevant team. At the same time, we sincerely apologize that the professionalism and service attitude of our front desk staff did not meet your expectations and caused you an unpleasant experience.Your feedback is extremely important to us. We will immediately strengthen professional training and service standards for our front desk team to comprehensively improve service quality. We look forward to offering you a more complete and thoughtful stay experience in the near future.Thank you again for your sincere feedback!

Dear Marie l. M., Thank you so much for taking the time to share your experience of staying at Hotel Pullman Yantai Center. We sincerely apologize that your stay did not fully meet your expectations. We take the issues you raised very seriously. Regarding the smoking incidents in the hotel, this is indeed a violation of our smoking control regulations. We have immediately notified the Security Department and Housekeeping Department to strengthen patrols in public areas, promptly dissuade any smoking violations, and further improve the placement of smoking control signs to create a fresh and comfortable accommodation environment for all guests. We are truly sorry for the issue that the bathtub drain could not stay plugged properly. This was an oversight in our guest room facilities inspection process. We have immediately arranged for the Engineering Department to conduct a comprehensive inspection and maintenance of the drainage facilities in all guest rooms to prevent such incidents from happening again. We are sincerely pleased to see that you were satisfied with the comfort of the bed. This has always been our original intention—to strive to create a high-quality sleeping experience for our guests. Pullman has always been committed to providing high-quality services and accommodation experiences. We sincerely apologize again for the unpleasant feelings caused by our shortcomings this time. We look forward to having the opportunity to welcome you again and provide you with a perfect stay.

존경하는 손님께：Mr.Byungkyu K. 안녕하십니까！숙박 경험을 공유해주셔서 진심으로 감사드립니다. 객실에 만족해주셔서 저희로서는 기쁜 일입니다. 아침 식사가 귀하의 기대에 미치지 못한 점, 진심으로 사과드립니다！귀하의 피드백을 즉시 식음료팀에 전달했으며, 현재 아침 식사 메뉴의 다양성, 맛 및 품질을 대대적으로 개선하고 있습니다. 연태 중택 화이 보르만 호텔에 다시 한번 방문해주시어, 저희가 보다 완벽한 서비스를 제공할 기회를 주시기를 기대합니다！ 감사합니다.

Dear Jaehyuk L., Thank you for your kind words regarding our staff and location. We are delighted to hear that you had a positive experience, especially with Sunny in the executive lounge. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Pullman Yantai Center

亲爱的Wing P. C.， 感谢您分享您的入住体验。我们非常高兴您对酒店的位置、员工服务及早餐满意。您的推荐对我们意义重大，期待您的再次光临。 祝好，Pullman Yantai Center

Dear Vishnu V., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated the assistance provided by our team member, Erick. However, we regret that the maintenance and hospitality did not meet your expectations. Your comments regarding the room cleaning and the food quality have been noted, and we will review them with our team to enhance our services. We strive to provide a seamless experience, and your insights are invaluable to our continuous improvement. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Pullman Yantai Center

Dear guest: We sincerely thank you for staying at Pullman Yantai Center and for your recognition and affirmation of the service provided by our staff. Our staff are always committed to offering warm and considerate service to every guest. At the same time, we are extremely sorry for the air conditioning problems and unpleasant odors you encountered during your stay. Your feedback is of great significance to us, and it is precisely the driving force for our continuous improvement. We will definitely enhance the dehumidification and ventilation measures in guest rooms to ensure that each room maintains good air quality. Thank you again for your feedback. Wish you a happy life!