페어몬트 하노이 5성

Dear Guest, Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Hanoi. I am delighted to know that you enjoyed our facilities and that the professionalism of our team made such a positive impression throughout your stay. As a valued ALL member, your recognition means a great deal to us. I have already shared your kind compliments with our entire team, and everyone was truly encouraged to know that their dedication helped make your family's stay so memorable. Thank you once again for choosing Fairmont Hanoi. We sincerely appreciate your continued loyalty to Accor and look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share such a thoughtful review following your stay at Fairmont Hanoi. I was truly touched to read that, beyond our facilities, it was the kindness of our team that left the greatest impression on your visit. Moments such as a warm welcome after a late-night arrival, a helping hand when you found yourself without cash, or the attentive care you received at our wellness facilities may seem small, but they are exactly the moments we hope our guests will remember long after their stay. Your generous recognition means a great deal to all of us. I will be delighted to share your kind words with our Front Office, Concierge, and Cirua Wellness teams. They will be incredibly proud to know that their genuine care and hospitality helped make your stay so memorable. Thank you as well for your thoughtful suggestions regarding the addition of a spin dryer in the wellness area and expanding the cocktail selection at our bars. We sincerely appreciate you taking the time to share these ideas, and they have been shared with the respective teams as we continue to enhance our guest experience. As a valued ALL member, we are especially grateful for your loyalty and your recommendation. It was a pleasure to welcome you to Fairmont Hanoi, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Youngmi W., Thank you for taking the time to share your feedback following your recent stay at Fairmont Hanoi. I am pleased to know that you enjoyed the cleanliness of the hotel and found the facilities comfortable during your visit. I was also happy to learn that you appreciated the birthday celebration arranged for your husband. It was our pleasure to be part of such a special occasion. At the same time, I was sorry to learn that the warmth of our service did not fully meet your expectations. While we always strive to provide attentive and genuine hospitality, it is clear that we fell short on this occasion, and I appreciate your honesty in bringing this to our attention. I also appreciate your comments regarding the breakfast experience and WiFi connectivity. Feedback such as yours helps us better understand where we can continue to improve the guest experience. Thank you once again for choosing Fairmont Hanoi and for your loyalty as an ALL member. We truly value your feedback and hope to have the opportunity to welcome you back in the future and provide a more memorable experience. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Jungyoon C., Thank you for taking the time to share your feedback following your recent stay at Fairmont Hanoi. While I am pleased to know that you found your room clean and enjoyed several aspects of the hotel, I am truly sorry that the construction activity nearby had such a significant impact on your overall experience. I can certainly understand how frustrating it must have been to experience noise late into the night and feel unable to fully enjoy your room or the views during your stay. A restful and comfortable environment is something every guest should expect, and I regret that this was not the experience you had with us. Although the construction is outside of the hotel's control, please know that we take feedback such as yours very seriously and continue working closely with the relevant parties while exploring ways to better support guests who may be affected. Thank you once again for your candid feedback and understanding. We sincerely appreciate you choosing Fairmont Hanoi and hope to have the opportunity to welcome you back in the future under more favorable circumstances. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Jungyoun K., Thank you for taking the time to share your honest feedback following your recent stay with us at Fairmont Hanoi. I am pleased to know that you enjoyed the cleanliness of the hotel, the facilities, breakfast experience, and our wellness offerings. It is encouraging to hear that the accommodation itself provided a comfortable stay. At the same time, I sincerely appreciate your candid feedback regarding the service experience. Reading your comments, I completely understand why the inconsistencies in communication left you feeling that some aspects of the operation were not yet fully aligned. In particular, I would like to sincerely apologize for the confusion surrounding your late check-out arrangement. While the extension had been approved, an internal communication gap between our teams resulted in conflicting information being shared with you the following day. I fully understand how inconvenient and frustrating this must have been, especially when the arrangement had already been confirmed. Providing a seamless experience should be our responsibility, and I regret that we fell short on this occasion. As a newly opened hotel, we continue to refine our communication processes and service delivery, and feedback such as yours is invaluable in helping us identify where improvements are needed most. Thank you once again for your honesty and constructive feedback. We truly appreciate your support and hope to have the opportunity to welcome you back in the future and provide the seamless, personalized experience that you rightfully expected. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager