페어몬트 하노이 5성

Dear Youngmi W., Thank you for taking the time to share your feedback following your recent stay at Fairmont Hanoi. I am pleased to know that you enjoyed the cleanliness of the hotel and found the facilities comfortable during your visit. I was also happy to learn that you appreciated the birthday celebration arranged for your husband. It was our pleasure to be part of such a special occasion. At the same time, I was sorry to learn that the warmth of our service did not fully meet your expectations. While we always strive to provide attentive and genuine hospitality, it is clear that we fell short on this occasion, and I appreciate your honesty in bringing this to our attention. I also appreciate your comments regarding the breakfast experience and WiFi connectivity. Feedback such as yours helps us better understand where we can continue to improve the guest experience. Thank you once again for choosing Fairmont Hanoi and for your loyalty as an ALL member. We truly value your feedback and hope to have the opportunity to welcome you back in the future and provide a more memorable experience. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Jungyoon C., Thank you for taking the time to share your feedback following your recent stay at Fairmont Hanoi. While I am pleased to know that you found your room clean and enjoyed several aspects of the hotel, I am truly sorry that the construction activity nearby had such a significant impact on your overall experience. I can certainly understand how frustrating it must have been to experience noise late into the night and feel unable to fully enjoy your room or the views during your stay. A restful and comfortable environment is something every guest should expect, and I regret that this was not the experience you had with us. Although the construction is outside of the hotel's control, please know that we take feedback such as yours very seriously and continue working closely with the relevant parties while exploring ways to better support guests who may be affected. Thank you once again for your candid feedback and understanding. We sincerely appreciate you choosing Fairmont Hanoi and hope to have the opportunity to welcome you back in the future under more favorable circumstances. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Jungyoun K., Thank you for taking the time to share your honest feedback following your recent stay with us at Fairmont Hanoi. I am pleased to know that you enjoyed the cleanliness of the hotel, the facilities, breakfast experience, and our wellness offerings. It is encouraging to hear that the accommodation itself provided a comfortable stay. At the same time, I sincerely appreciate your candid feedback regarding the service experience. Reading your comments, I completely understand why the inconsistencies in communication left you feeling that some aspects of the operation were not yet fully aligned. In particular, I would like to sincerely apologize for the confusion surrounding your late check-out arrangement. While the extension had been approved, an internal communication gap between our teams resulted in conflicting information being shared with you the following day. I fully understand how inconvenient and frustrating this must have been, especially when the arrangement had already been confirmed. Providing a seamless experience should be our responsibility, and I regret that we fell short on this occasion. As a newly opened hotel, we continue to refine our communication processes and service delivery, and feedback such as yours is invaluable in helping us identify where improvements are needed most. Thank you once again for your honesty and constructive feedback. We truly appreciate your support and hope to have the opportunity to welcome you back in the future and provide the seamless, personalized experience that you rightfully expected. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Myung S. L., Thank you very much for taking the time to share your thoughtful feedback following your recent family stay with us at Fairmont Hanoi. We are truly delighted to know that you were satisfied with the cleanliness of the facilities and the warmth and kindness of our team throughout your stay. Your kind recognition of Leah and Alex genuinely means a great deal to us, and I will be very pleased to personally share your comments with them. At the same time, I sincerely apologize for the disruption caused by the nearby construction noise during your stay. I completely understand how disappointing it must have been to be awakened by drilling sounds when hoping for a restful morning, especially during a family trip. While the construction is external to the hotel, I truly regret the impact it had on your overall comfort and experience. I also appreciate your feedback regarding the WiFi connection, as insights such as yours are genuinely valuable as we continue refining the guest experience. Thank you once again for your understanding, kindness, and continued support as a valued ALL member. We truly hope to have the pleasure of welcoming you and your family back again in the future for an even more seamless and relaxing stay. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Ms. K., Thank you for taking the time to share your feedback following your stay at Fairmont Hanoi. We are pleased to know that the issue with your booking at check-in was handled smoothly, and we truly appreciate your kind recognition of Leah for her support in resolving the situation. We will certainly share your commendation with her. At the same time, we sincerely apologize for the oversight regarding cleanliness in the bathtub. This does not reflect the standards we strive to maintain, and your comments have been shared with our Housekeeping team for immediate review and reinforcement of our procedures. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future. Yours sincerely, Phan Thi Phuong Lien Guest Relations Manager