Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing your kind feedback following your recent stay. We are delighted to know that you and your partner enjoyed the peaceful and convenient location of the hotel and that your two-night stay was comfortable and seamless. Your perfect ratings across your accommodation, breakfast, cleanliness, and service are truly appreciated. Thank you also for your feedback regarding the Wi-Fi connection. We understand how important reliable connectivity is, particularly when travelling, and we will share your comments with our team as we continue to improve this experience. We are also grateful to know that you enjoyed your welcome drink, amenity, and the recognition you received as an ALL member. Your continued trust and loyalty mean a great deal to us. Thank you once again for your generous recommendation. We hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi and making your next stay just as comfortable and memorable. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such generous feedback following your stay. It means a great deal to know that you found the experience seamless and luxurious, and that the attentiveness of our team made such a strong impression. We are very proud of the genuine care our colleagues bring to each guest interaction, and your recognition is a wonderful encouragement to them. I also appreciate you sharing your experience with the reservation information. I am sorry that the booking conditions were not as clear as they should have been. We certainly want the experience to feel seamless from the moment a reservation is made, and your feedback is helpful for us to look more closely at how we communicate these details. As an ALL Platinum member, thank you for your continued trust and for the perfect recognition you gave our team during your stay. We hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi and making the experience even smoother from the very beginning. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing such lovely feedback following your family’s stay. We are delighted that you enjoyed the location, the comfort of your room, and the facilities, and especially that the live performance at our bar added something memorable to your evenings. It is equally wonderful to hear that our team’s warmth and friendliness made you feel well cared for. Thank you once again for your perfect rating and recommendation. We look forward to seeing you again soon. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Fairmont Hanoi. We are pleased to know that you were satisfied with the condition of your room and the service provided by our team. It is also encouraging to hear that you appreciated our efforts toward sustainability and enjoyed the quality of our dining experience. At the same time, I sincerely regret that the nearby construction and the resulting noise affected your overall experience. While the construction is beyond our control, we fully understand how important a peaceful environment is, particularly for our business travelers, and I apologize for the inconvenience this caused during your stay. Thank you as well for your comments regarding the ease of access and Wi-Fi connectivity. Your feedback is greatly appreciated and will be shared with the relevant teams as we continue to enhance the overall guest experience. As an ALL member, your loyalty is truly valued. We hope to have the opportunity to welcome you back to Fairmont Hanoi and provide you with an even more seamless and enjoyable stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing your wonderful feedback and for choosing Fairmont Hanoi during your family journey. It is a true pleasure to know that your stay was worthy of a perfect score. I was especially touched to read that our team was able to make your travels a little easier. Whether it was safely storing your luggage while you explored Sapa or promptly arranging your preferred bed configuration, these are the thoughtful touches that help create a seamless and comfortable experience. Knowing that these small gestures made a meaningful difference to your stay is incredibly rewarding for us. Your kind words about our team's friendliness and your description of Fairmont Hanoi as "a perfect hotel" are compliments we receive with sincere gratitude. As an ALL member, your loyalty means a great deal to us, and we are delighted that we could provide the level of care and recognition you deserve. Thank you once again for placing your trust in us. We hope your journey through Vietnam has left you with many wonderful memories, and whenever your travels bring you back to Hanoi, we would be honoured to welcome you and your family home to Fairmont once again. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Hanoi. I am delighted to know that you enjoyed a comfortable stay and that our team's warm hospitality and our convenient location made your visit such a pleasant one. As a valued ALL member, your continued loyalty to Accor means a great deal to us, and we are honored to have had the opportunity to welcome you. I have already shared your kind feedback with our entire team, and everyone was truly encouraged by your recognition. Knowing that our hospitality contributed to such a memorable experience is the greatest reward for all of us. Thank you once again for choosing Fairmont Hanoi. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such thoughtful feedback following your recent stay at Fairmont Hanoi. It is truly rewarding to know that your family enjoyed a stay that was both comfortable and effortless from beginning to end. We believe that genuine hospitality begins with a warm welcome, so I was especially pleased to learn that our Front Office team made such a positive first impression with their friendliness and attentive service. I was equally delighted to hear that you appreciated the peaceful comfort of your room, the immaculate condition of our hotel, and the prompt assistance provided whenever you required additional support. These thoughtful details are what we hope make every guest feel genuinely cared for throughout their stay. Although you were unable to recall the names of our Front Desk colleagues, your kind recognition means a great deal. I will ensure your compliments are shared with the entire Front Office team, who will be immensely encouraged to know that their hospitality helped make your visit so memorable. As an ALL member, thank you for placing your trust in Fairmont Hanoi. We are honored to have been part of your journey and hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Hanoi for your family stay. We are delighted to know that our team's kindness and hospitality helped create a comfortable and restful experience for you. Providing our guests with genuine care and a peaceful night's sleep is one of the greatest compliments we could receive, and we are especially grateful for your recognition as an ALL member. It is also a pleasure to know that you enjoyed your Fairmont Gold experience, welcome amenities, and your lunch at Tran Dynasty, making your visit even more memorable. We truly appreciate your recommendation and look forward to welcoming you and your family back to Fairmont Hanoi for another exceptional stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share your wonderful feedback following your stay at Fairmont Hanoi. I am delighted to know that you enjoyed our facilities and that the professionalism of our team made such a positive impression throughout your stay. As a valued ALL member, your recognition means a great deal to us. I have already shared your kind compliments with our entire team, and everyone was truly encouraged to know that their dedication helped make your family's stay so memorable. Thank you once again for choosing Fairmont Hanoi. We sincerely appreciate your continued loyalty to Accor and look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Guest, Thank you for taking the time to share such a thoughtful review following your stay at Fairmont Hanoi. I was truly touched to read that, beyond our facilities, it was the kindness of our team that left the greatest impression on your visit. Moments such as a warm welcome after a late-night arrival, a helping hand when you found yourself without cash, or the attentive care you received at our wellness facilities may seem small, but they are exactly the moments we hope our guests will remember long after their stay. Your generous recognition means a great deal to all of us. I will be delighted to share your kind words with our Front Office, Concierge, and Cirua Wellness teams. They will be incredibly proud to know that their genuine care and hospitality helped make your stay so memorable. Thank you as well for your thoughtful suggestions regarding the addition of a spin dryer in the wellness area and expanding the cocktail selection at our bars. We sincerely appreciate you taking the time to share these ideas, and they have been shared with the respective teams as we continue to enhance our guest experience. As a valued ALL member, we are especially grateful for your loyalty and your recommendation. It was a pleasure to welcome you to Fairmont Hanoi, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Ken Nguyen Guest Experience & Sustainability Manager