Dear Mr. G., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Dear Mr. K., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. Should you have any suggestions on how we may further improve your experience, we would be most grateful to hear from you. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Dear Ms. K., Thank you for the great review of our hotel! We are delighted to know that you enjoyed your stay, and we truly appreciate you taking the time to share your experience. Should you have any suggestions on how we may further improve your experience, we would be most grateful to hear from you. We hope to have the pleasure of welcoming you back very soon. Sincerely, Alberto J. Lugo-Vina General Manager

Dear Ms. J., Thank you very much for sharing your feedback with us. We are truly glad that you and your family chose to spend the Christmas holiday at our hotel, and that you enjoyed a comfortable stay with our facilities and services. Regarding the buffet breakfast, we would like to share that a variety of fresh salads is available daily in the chilled section of our buffet. On Christmas Day, we also featured several special festive selections. We appreciate your comments and will continue to refine how we present and communicate our offerings. We sincerely hope to welcome you and your family back again soon for another enjoyable and memorable stay. Warm regards, Alberto J. Lugo-Vina General Manager

Dear Doyeon K., Thank you for your recent visit and for taking time from your schedule to provide us valuable feedback. Your experience and assessment are critical for us to understand further about what our valuable guests expect from us. I would like to share with you that our hotel is nearing the final stages of our renovation and will be welcoming guests soon to a completely new guest room experience. It is my hope that you give us an opportunity once again in the not-so-distant future to perhaps experience these exciting changes. Should you wish to reach out to me further and should your future travel plans bring you back to Hanoi, do not hesitate to reach out to me personally as I will be happy to ensure your next visit is exceedingly well looked after. Kind Regards, Alberto J. Lugo-Vina General Manager

Dear Won S., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are investigating your bedding experience further and which is a matter in which we will address very seriously. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto J. Lugo-Vina General Manager

Dear Mr. U., Thank you for sharing your thoughts on your recent stay with us. We’re delighted that you highlighted our hotel prime location and the good quality of our daily breakfast. We look forward to the opportunity to welcome you back to Hotel de l'Opéra Hanoi. Should you have any special requests or needs during your next visit, please don’t hesitate to let us know. Warm regards, Alberto J. Lugo Vina- General Manager

Dear Hyojung K., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

K. Sangmi님께, Hotel de l'Opera Hanoi - MGallery 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Jennifer Dang (Ms.) Quality Improvement Manager

Dear Cheolsu K., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. Happy to inform you that we are not only listening to our guest feedback but also will be soon acting on them via our forthcoming room renovation efforts which will most certainly address the needs and wants of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

L. Sanghee님께, Hotel de l'Opera Hanoi - MGallery 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery

Dear Changgon L., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. While on the whole your stay appears to have been a positive experience, be assured your feedback concerning our rooms and facilities will be addressed in our forthcoming renovation efforts. Thank you again for staying with us and for sharing your experience. Sincerely, Alberto J. Lugo-Vina General Manager Hotel de l'Opera Hanoi, MGallery