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호텔 드 로페라 하노이 - 엠갤러리 5성

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호텔 드 로페라 하노이 - 엠갤러리
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+ 22 서비스

호텔 추가 정보

  • 하노이 오페라 하우스 및 호안끼엠 호수에서 몇 분 거리

  • 5성급 서비스 및 시설

  • 하노이 오페라 하우스 및 호안끼엠 호수에서 몇 분 거리

  • 24/7 룸서비스

  • 실내 온수 수영장, 골프 시설 및 테니스 코트

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 및 주변 지역 서비스

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

유료 서비스

서비스 및 이용 안내
  • 온라인 체크인
  • WIFI / 인터넷 접속
  • 주차
  • 장애인 시설
  • 탁아 서비스(요청시 제공)
  • 에어컨
  • 호텔에서 이용 가능한 언어
  • 24시간 리셉션 운영
  • 늦은 체크아웃(최대 오후 6시까지)유료 서비스
  • 드라이 클리닝 / 다림질
  • 부티크/쇼핑
  • 포터
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레저 및 액티비티
  • 실내 온수 수영장
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케이터링
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  • 레스토랑 2개
  • 바 1개
  • 룸서비스
비즈니스 서비스
  • 회의실 4개
  • 복사/인쇄 서비스 이용 가능

호텔 위치

호텔 드 로페라 하노이 - 엠갤러리

29 Trang Tien street
Hoan Kiem District
10000 하노이
viet nam

전화: +842462825555

팩스: (+84)24/62822888

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • AIRPORT SHUTTLE BUS :  QUANG TRUNG

  • HANOI BUS :  86 40 Ngo Quyen

  • 비행기로

    NOI BAI INTL AIRPOR 33.2km / 20.63마일

GPS :21.024762, 105.855616

숙박

최고의 편안함을 위해 모든 객실에는 두꺼운 깃털 베드 토퍼로 강화된 매트리스와 솜털 이불 및 특대형 베개로 보충된 혁신적인 사용자 맞춤형 베드가 구비되어 있습니다.

로페라 디럭스룸 - 킹사이즈 베드 1개

  • 최대 인원: 3
  • 전망: 중정쪽, 도심쪽 *

이용 가능 여부에 따라

  • 객실 내 무선 인터넷
  • 고속 인터넷
  • 목욕 가운
  • 커피 & 티 세트
  • 직통 전화(...)

로페라 디럭스룸 - 싱글 베드 2개

  • 최대 인원: 3
  • 객실 내 무선 인터넷
  • 고속 인터넷
  • 목욕 가운
  • 커피 & 티 세트
  • 직통 전화(...)

로페라 그랜드 디럭스룸 - 킹사이즈 베드 1개

  • 최대 인원: 3
  • 전망: 중정쪽 *

이용 가능 여부에 따라

  • 객실 내 무선 인터넷
  • 고속 인터넷
  • 목욕 가운
  • 커피 & 티 세트
  • 직통 전화(...)
객실

레스토랑 & 바

SATINE

레스토랑 타입: 지역 특색

Indoor courtyard restaurant serving exquisite Vietnamese food.

런치

11:30 - 14:30

  • 월
  • 화
  • 수
  • 목
  • 금
  • 토
  • 일

디너

18:00 - 22:30

  • 월
  • 화
  • 수
  • 목
  • 금
  • 토
  • 일

CAFÉ LAUTREC

레스토랑 타입: 세계 각국의 요리

Café Lautrec is a brasserie-style restaurant features both a la carte and buffet dining throughout the day. for people to enjoy Western style dishes in the theatrically operatic inspired ambience in the city heart of Trang Tien Boulevard.

런치

11:30 - 14:30

  • 월
  • 화
  • 수
  • 목
  • 금
  • 토
  • 일

디너

06:30 - 22:30

  • 월
  • 화
  • 수
  • 목
  • 금
  • 토
  • 일

LA FEE VERTE

비 계약 사진

호텔의 시그니처 음료인 '압생트'를 즐길 수 있는 도시 내 유일한 바이며 바 이름도 이 음료에서 영감을 받았습니다. 독특한 칵테일 목록, 저렴한 가격으로 즐길 수 있는 다양한 글라스 와인, 완벽한 밤을 위한 최고의 음악이 있습니다. 정기적으로 라이브 음악이 연주됩니다.

런치

  • 월
  • 화
  • 수
  • 목
  • 금
  • 토
  • 일

디너

  • 월
  • 화
  • 수
  • 목
  • 금
  • 토
  • 일

미팅 및 이벤트

미팅룸

  • 미팅룸: 4개

  • 최대 사이즈: 170 m²

  • 최대 수용 인원: 170 명

  • 최대 연회 수용 인원: 84 명

자세히 보기


호텔 드 로페라 하노이 - 엠갤러리 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.4/5

3,601 리뷰

tripadvisor

TripAdvisor 평가 4.5/5

1,987 리뷰

2020 트립어드바이저 우수 인증 (Certificate of Excellence)
2020으뜸 시설

hotel in urgent need of refurbishment

트립어드바이저 평점 1.0/5

TrailBlazer527923 Business - 19/04/2021 TripAdvisor 인증 리뷰

I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.

Dear TrailBlazer527023, Thank you for your feedback about the stay at Hotel de l'Opera Hanoi. Whilst we appreciate your nice comment about our room, bathroom and WiFi, we feel very sorry to have thoroughly failed to meet with your expectations for the rest. The hotel building was actually designed by a world-renowned architect since 2011 and we are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime our engineering team still follows up with the annual maintenance. We also apologize that our front desk attendant did not inform you about the business center, which currently is out of order and front desk should have been at your service for any office assistance. Again, we appreciate you sharing your concerns, and it is our hope to have a chance to welcome you back in the future. Sincerely, Luu Nha Trang Quality Improvement Manager

could be better

트립어드바이저 평점 4.0/5

QNgNg Business - 12/10/2020 TripAdvisor 인증 리뷰

The upgrade was generous. Cuong and Viet at FO did a proper job with genuine attitude during my checkin& checkout. Rest of the stay didnt meet my expectation for MGallery Brand. This was the first stay in 2020 that i didnt receive any communication from customer relationship. Restaurant staff should be trained to host loyal customers

Dear Ngoc N, Thank you for writing to us here at Hotel De l'Opera Hanoi, MGallery. Even though we were happy to hear that you appreciated the complimentary upgrade and that our Front Office team took care of your arrival and departure in a genuine manner, still we were very sorry to learn that you did not receive any communication from customer relationship. In fact, our managers on duty very much enjoy engaging guests every day, unfortunately they have missed the opportunity to communicate with you during your stay with us. I have also shared your feedback with the restaurant team and will address this point in particular during forthcoming trainings to make sure that our loyal customers to be well taken care of. Ngoc N, your constructive feedback is really appreciated, and we hope that the above shortcomings would not stop you from coming back with MGallery Hanoi. Please allow us to have another opportunity to sever you better when the occasion permits. Sincerely, Luu Nha Trang Quality Improvement Manager

Not as expected for a 5-star hotel

트립어드바이저 평점 3.0/5

adnrelax 09/09/2020 TripAdvisor 인증 리뷰

To be honest I’m a bit disappointed by the service of Mgallery in Hanoi. Maybe the reason is covid with reduction of staff and reduction of budget. Being Accor Plus member does not provide much in this hotel, the welcome pack is a joke.

Dear Adnrelax, Thank you for letting us know about your experience at Hotel De l'Opera Hanoi. We really appreciate your understanding for the hotel industry during this challenging time, yet we feel sorry that we did not meet your expectations and did not live up to our own high standards. Your feedback has been passed along to our F&B team to find an improvement for our service. At MGallery Hanoi, we strive to maintain high quality standards for our customers, hence, your feedback is very important to us. Thank you again for sharing your experience, and we hope you will give us the chance to welcome you back at the MGallery Hanoi. Sincerely, Luu Nha Trang Quality Improvement Manaager

친절한 직원 서비스, 좋은 위치, 좋은 숙박

고객 평점 4.5/5

Jeihong J. 가족 - 03/02/2020 전체(All) 통지 확인

친절한 직원 응대에 매우 만족합니다. 뿐만 아니라 하롱베이 크루즈에서 호텔로 오는 차에 휴대폰을 두고 내렸는데 연휴임에도 불구하고 프론트 직원들의 적극적이고 빠른 도움으로 찾을 수 있었어요.

Dear Mr. Jeihong J., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Mrs.) General Manager

좋은 위치, 맛있는 음식

고객 평점 4.0/5

B., H. J. 친구 - 29/01/2020 전체(All) 통지 확인

침대가 높아 불편해 보였으나 너무 편안하게 잘 수 있었다. 호텔리어는 조금 미숙해 보였으나 최선을 다하려고 하는 모습이 보였고, 조식당 역시 메뉴는 부족했지만 맛있는 음식이었다. 다음번 하노이 방문시 다시 투숙할 의사가 있는 호텔이다.

Dear Mr. B. J. Hwa, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. Even though, we were glad to hear that you had good sleep and enjoyed our breakfast, we were very sorry to learn that the cleanliness was not up to your expectation. I have mentioned this point to my housekeeping team to put more effort when conducting regularly deep cleaning tasks. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Severine Krawec (Mrs.) General Manager

Manerger is not do his job

트립어드바이저 평점 1.0/5

Pathfinder511235 Couples - 12/01/2020 TripAdvisor 인증 리뷰

i did stay 3 nights and i always stay in accor hotels BECOs i think they treat you good and its a good class off hotel. the hotel in general is fine and every thing ells is good. But the last afternoon we came back to the room that have window to a light garden wher they was having a wedding fore 120 ppl. That is ofcors fine but when they have a disco inside the light garden my room was also a disco. i did went down to lobby and they did say that they cant do any thing about it and the music stop arond 22:00. so i told thelobby that they need to find out a comesation fore me BECOs this was not OK and they offer me a botel of win but that is not good when im a sober alocholic and dont drink. finaly they did give me 30% off on the night that was problem. i think they can give me the hole night becos the insedenet make me angry and did make my hole night no good and when i pay good money to stay in a good hotel i do not want things like this happen. i hope this go to accor service and me was not the only one that did talk to the lobby it was many gests that did.

Dear Pathfinder511235 Thank you for talking time to tell us about your experience at Hotel de l'Opera. I am sorry to hear that we have failed to meet your expectation. I do notice that the event on that day was a little bit louder than we expected due to some last-minutes changes that we could not control. We understand that we shouldn't have that happened to affect the privacy and convenience of our guests. That's why I have addressed the problem to all of our team members' to prevent future occurrence. Please do accept my sincerest apology. Again, thank you for your feedback. I do hope that travels will bring you back to Hanoi and allow us to serve you better for another stay.” Best regards, Le Thu Ha, Marketing and Communication Manager.

괜찮앙ᆢㄷ

고객 평점 5.0/5

S. 친구 - 23/12/2019 전체(All) 통지 확인

호텔 내부 깔끔하고 조식도 괜찮고 호안끼엠 호수 근처라 좋음. 직원들 엄청 친절

Dear Mr. Dong Jun S., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Great trip!!

트립어드바이저 평점 4.0/5

937das Couples - 09/11/2019 TripAdvisor 인증 리뷰

What fantastic service from all the staff at Hotel de L opera In Hanoi. The bar staff and restaurant staff are fantastic, we didnt go without.special thanks to Ming, and Ha for making our stay extra special

Dear 937das, Warm greeting from Hotel de l'Opera Hanoi and thank you for taking your time giving us your comment. We are delighted to know you had enjoyable experience while staying with us, especially with our restaurant and bar staff. I already shared your inspiring comments to Ming, Ha and our team, it is the motivation which encourages our team to improve the quality of our service. We hope to have many more opportunities to be of service again in future. Best regards, Le Thu Ha, Marketing and Communication Manager.

GOOD location and Perfect Service

트립어드바이저 평점 5.0/5

david D Family - 06/10/2019 TripAdvisor 인증 리뷰

Nice hotel, welcome and check out was great , personal too I spend few hoursonly inside but feelwarm , room are good too and fine Welcom drink and bar good .i did not enjoy brekafast as i was leaving eraly

Dear David D, It is our honor and pleasure to receive your positive comment and very happy that you enjoy your stay with us. We hope to see you soon in Hanoi and look forward to serve you again in your next visit. Thank you very much, Le Thu Ha, Marketing and Communication Manager.

Amazing Stay

트립어드바이저 평점 5.0/5

449jeanpaulr Business - 25/09/2019 TripAdvisor 인증 리뷰

From the moment I arrived to the time of departure, everything was handled very well and the employee are so courteous. An amazing stay and I will definitely return to this hotel in the near future. Well done to the entire team.

Dear Mr.449jeanpaulr, Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

Nice Hotel

트립어드바이저 평점 4.0/5

Randell O Couples - 22/09/2019 TripAdvisor 인증 리뷰

Great Staff they have, friendly and helpful. If i coming back to visit Hanoi will choose this hotel again. They have a lots of private tour , if you want privacy. They also willing to help you looking for other travel agent for the cheaper price day tour.

Dear Randell O, Thank you very much for taking your time to review our hotel, we are very delighted to receive your positive feedback, especially for our food and our staff. I will send your compliments to our team, I am sure that they will be over the moon excited. Regarding to the room, next time we will arrange you the room with better light, just inform our Reservation or Front Office team so that we will serve you better. Additionally. we are addressing the toilet problem. Once again, thank you for your feedback. We hope to give you better experience and looking forward to serve you again soon. Warm regards, Le Thu Ha, Marketing and Communication Manager

Great location

트립어드바이저 평점 4.0/5

michaelgB4441DX Business - 07/09/2019 TripAdvisor 인증 리뷰

Great location and big comfortable rooms. Breakfast very good. Very noisy, every sound from room and corridors can be heard. TV size and placement is idiotic, can only be watched from the bed - not possible from lounge chair or sofa.

Thank you for taking the time to tell us about your experience at the Mgallery de L’opera Hanoi and give us your positive feedbacks about the room and breakfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the noise we are trying to minimize the problem, we hope that you would have better experience in your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Thu Ha, Marketing and Communication Manager.

다시 가고 싶지않은 호텔

고객 평점 2.5/5

Jane 가족 - 27/08/2019 전체(All) 통지 확인

ACCOR PLUS 회원으로 가입하고 처음으로 간 여행.. 실버회원 혜택인 음료바우처는 제공되지않았고 늦은 밤 체크인해서 이른아침 체크아웃했는데 짧은시간이었지만 다시 오고싶은 느낌을 못받았다. 방과 욕실은 매우 좁았으며 호치민에 비해 좋지않았다.

Dear Ms. J., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. It seemed that your experience with us did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Hotel de l'Opera Hanoi great hotel in excellent location for travelers

트립어드바이저 평점 5.0/5

Carolynb1049 Solo travel - 27/08/2019 TripAdvisor 인증 리뷰

Hotel de l'Opera, Hanoi is located in central Chinese -French influenced Old Quarter. The Opera house is within walking distance as well as the tranquil Hoan Kiem Lake, is great for morning exercise. Food and shopping areas within easy 10 minutes walk. The staff are all very friendly and helpful. Rooms are large and light- ask for a room facing the city with more light through big windows. Rooms are clean, beds comfortable. Bathrooms large some with bath and shower areas.

Dear Carolynb1049., Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our tea, it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

너무 행복한 하루였어요^^

고객 평점 4.5/5

K. H. 커플 - 21/08/2019 전체(All) 통지 확인

결혼기념일을 축하하고자 초이스한 곳. 아코르 회원 특가로 조금 저렴하게 스위트룸을 예약할 수 있었어요. 로비는 다른 리뷰에서 몇 번 지적했던 대로 확실히 많이 비좁다는 느낌이었어요. 어차피 중정 부분을 카페로 사용하는 만큼, 지금의 카페가 있는 위치에 로비가 있어도 나쁘지 않았겠다는 느낌? 그래도 체크인 과정이 복잡하지는 않아서 나쁘진 않았어요. 다만, 스위트룸 숙박객으로서 할 수 있는 것에 대해 구두로만 설명하고 자세한 안내가 부재했던 게 조금 아쉬운 점이었달까? 다만, 안내서를 나중에 별도로 주시기는 하더군요^^; 꽤 시간이 지난 다음이라 왜 이제서야? 하는 감은 있었네요. 방은 부띠끄 호텔 같은 느낌이었어요. 인테리어 통일감이 좀 부족했지만, 일부러 모던한 느낌으로 컨셉트를 잡은 듯해서 큰 불만은 없었고, 화장대가 정말 마음에 들더군요^^ 어매니티도 참 좋았고요. 특히, 칫솔은 목재였는데 나무로 된 것을 지급하는 곳이 드물어서 신기방기~ 그리고 기념일 언질만 했었는데 체크인 때 축하인사를 해주셔서 기뻤어요. 게다가 오후 6시인가 7시쯤 갑자기 룸서비스로 서프라이즈 케이크를!!!! 더워서 홀딱 벗고 있다가 갑자기 오셔서 깜짝 놀라긴 했지만, 정성스럽게 세팅까지 해주셔서 너무 기뻤어요. 게다가 축하 카드까지 정성스럽게... 하노이 젊은이들이 많이 모이는 중심가에 자리 잡고 있고, 편의 시설도 가까워서 좋았고요. 호불호가 사람마다 갈릴 요소는 있지만, 멋진 조식 구성까지 해서 하노이에 온다면 한 번 쯤은 묵어볼 만한 멋진 호텔 같다는 생각이 드네요^^

K. Hiroko님께, Hotel de l'Opera Hanoi - MGallery 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

A night in Hanoi before a weekend in ha Long Bay

트립어드바이저 평점 3.0/5

davidwZ4838VU Solo travel - 13/08/2019 TripAdvisor 인증 리뷰

Receptoin very efficient friendly. Dinner and breakfast in Toulouse-Lautrec restaurant - food and service very good. Decor in room rather dated - toilet did not function well, toilet roll holders poorly designed, cheap and not functional. Bed OK but too many pillows etc. air conditioning OK. Overall opinion hotel average - needs to be updated to fit into the McGallery brand which up to now I have appreciated in HCMC and Sydney

Nice Hotel, great location

트립어드바이저 평점 5.0/5

osti73 Couples - 12/08/2019 TripAdvisor 인증 리뷰

This has been my second time at the Opera, MGallery. The Suite is nice and the Staff is very friendly. We had the memorable Dinner, unfortunately it was raining so we had to do it inside, which wasn't as good as aspected, because of Kids playing Hide and Seek, beside our Table. The dinner it self was fantastic and Duy our Waiter was great. I will comeback for sure, should I be in Hanoi again.

Dear osti73, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager.

하루밤으로 부족한 숙박

고객 평점 4.0/5

S. W. 가족 - 31/07/2019 전체(All) 통지 확인

비행기 편 때문에 시간이 별로 없었다 잠만 자는 숙박보다는 수영장도 이용하고 사진도 찍고 그랬으면 좋을거 같다 아코르 골드지만 업그레이드가 안되었다 그러나 블만은 없었다 좋은 룸이기 때문에 좋았다

S. Won Suk님께, Hotel de l'Opera Hanoi - MGallery 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

훌륭한 호텔

고객 평점 5.0/5

Y. S. H. 비즈니스 - 30/07/2019 전체(All) 통지 확인

아코르 플래티넘 고객에 대한 업그레이드와 서비스가 대단히 만족스럽습니다.

Y. Sang Hoon님께, Hotel de l'Opera Hanoi - MGallery 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

예약을 하고 갔었는데 준비가 부족하였음

고객 평점 3.0/5

L. S. 가족 - 09/07/2019 전체(All) 통지 확인

객실에 들어 가서 쉴려고 누워 있었는데 초인종이 울려서 문을 열라고 하는데 객실문을 그냥 직원이 열고 들어 와서 황당한면서 놀랐다.직원이 방문한 이유는 미니바에 부족한 부분을 채울려고 콜라등 음료를 들고 들어 왔는것이 었다. 5성급 호텔에서 준비가 안된 객실에 고객을 배치하고 또 고객이 안에 있는데 문을 그냥 열고 들어오는 것은 잘못된것 같다. 그리고 다음날은 화장용 화장지가 채워져 있지 않아서 여행용으로 휴대하고 있었던 화장지를 이용하였다.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

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