Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated our team's hospitality. Warm regards, Novotel Suites Management Team

Dear Valued Guest We are delighted to hear that you had a pleasant stay with us at Novotel Suites Hanoi. We strive to provide our guests with the best possible experience and it is great to know that we were able to meet your expectations. Thank you for choosing our hotel. Sincerely, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you very much for your review and for being a valued member of ALL – Accor Live Limitless. We are pleased to hear that you enjoyed the dinner during your stay with us. Our culinary team will be delighted to know their efforts were appreciated. We also sincerely appreciate your feedback regarding our Electric Vehicle Service. Your comments on price consideration have been well noted and shared with our Management team. We continuously review our services to ensure they provide the best value for all our guests, including our ALL members. Thank you again for choosing Novotel Hanoi. We hope to welcome you back soon and look forward to serving you better on your next visit. Warm regards, Thuy Nguyen Front Office Manager Novotel Suites Hanoi

Dear Valued Guest, Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, value for money, rooms and check-in staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Dear Mr. K., We are delighted to hear that you had a pleasant stay with us at Novotel Suites Hanoi. We strive to provide our guests with the best possible experience and it is great to know that we were able to meet your expectations. However, we do apologize for any negative experience you may have had with our gym services. Thank you for choosing our hotel. Sincerely, Novotel Suites Hanoi Management

Dear Valued Guest, Thank you for your kind feedback regarding your comfortable stay, excellent breakfast, and spacious room. We are pleased to hear that our amenities met your expectations. Your comments about the location and services are greatly appreciated. We are grateful for your loyalty as a Platinum member of ALL – Accor Live Limitless, and we hope to have another opportunity to welcome you back for an even better experience next time. Warm regards, Best regards, Novotel Suites Hanoi

Dear Mr. B. R., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed a quiet accommodation. However, we regret to learn that the bed did not meet your comfort expectations. Your comments will be taken into consideration for future improvements. At the same time, we sincerely regret that your impression was affected by the front desk team members. Please accept our apologies. Your comments have been taken seriously and will be used as part of our ongoing training to ensure consistently warm and professional service across all touchpoints. We are grateful for your loyalty as a Gold member of ALL – Accor Live Limitless, and we hope to have another opportunity to welcome you back for an even better experience next time. Best regards, Novotel Suites Hanoi

Dear Mr. Sungwoo H., Thank you for taking the time to share your heartfelt feedback regarding your recent stay at Novotel Suites Hanoi. We are delighted to hear that you had a positive experience during your family trip and appreciate your kind words about our team, especially Quan. It is our priority to ensure that our guests feel welcomed and well-cared for, and we are pleased that Quan was able to provide you with exceptional service. Your description of the warm tea and sandwiches before your tour highlights the extra efforts our staff make to create memorable experiences for our guests. We understand that travel can be hectic, and we strive to accommodate requests whenever possible, including early check-in and luggage storage, to ensure the comfort of our guests. We are particularly grateful for your recognition of our staff's dedication. It is wonderful to know that Quan and the entire team contributed to making your visit to Vietnam enjoyable and memorable. Your feedback serves as a great source of motivation for all of us at Novotel Suites Hanoi to maintain and enhance our service standards. We sincerely hope to have the pleasure of welcoming you and your family back to our hotel on your next visit to Hanoi. Thank you once again for your kind remarks. Warm regards Novotel Suites Hanoi Management Team

Dear Byeong R J., Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us improve our services. We are pleased to hear that you found our hotel clean and enjoyed the quality of our bedding. We sincerely apologize for the inconvenience you experienced upon your arrival. It is our standard procedure for guests to receive a card upon entering, and we regret that this was not clearly communicated to you. Your description of the interaction with our security staff is concerning, and we take such feedback seriously. We strive to provide a welcoming environment for all our guests, and it is disappointing to learn that your first impression was not reflective of our commitment to hospitality. Regarding the confusion with the elevators, we understand how important it is for our guests to have clear guidance during their stay. We are sorry that you were directed to the service elevator instead of the guest elevator, and we recognize that this could have detracted from your overall experience. We will review our procedures to ensure that all staff members are providing accurate information and assistance to our guests. Your comments will be shared with our team to address the areas of concern you highlighted. We truly value your insights and hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more positive experience. Thank you once again for your valuable feedback. Warm regards, Novotel Suites Hanoi Management Team

Dear Mr. O. K., Thank you very much for choosing Novotel Suites Hanoi and for sharing your thoughtful feedback. We are delighted to hear that you had a comfortable and enjoyable stay every time you come to Hanoi. .Your comment internet speed has been well noted, and we truly appreciate this practical suggestion as we continuously seek ways to enhance our guests’ experience, especially for business travellers. It was a pleasure having you with us, and we hope to welcome you back again in the near future. Warm regards, Novotel Suites Hanoi Hotel Management

양동호님, 소중한 리뷰에 감사드립니다. 저희 호텔의 위치와 객실 정리 상태, 그리고 직원들의 친절한 서비스에 대해 긍정적으로 말씀해 주셔서 기쁩니다. 다음 방문을 기대하며, 언제든지 환영합니다. 감사합니다. 노보텔 스위트 하노이

Dear Mr. H., Thank you very much for your perfect rating and for sharing your kind comments. We’re delighted to know that you enjoyed the GYM, along with the attentive service from our team. Your satisfaction is our greatest reward and a true motivation for us to continuously improve. We look forward to welcoming you back to Novotel Suites Hanoi in the near future. Warm regards, Novotel Suites Hanoi Management Team

Dear Mr. P. DS., Thank you very much for your perfect rating and for sharing your kind comments. We’re delighted to know that you enjoyed a clean and beautiful environment, along with the attentive service from our team. Your satisfaction is our greatest reward and a true motivation for us to continuously improve. We look forward to welcoming you back to Novotel Suites Hanoi in the near future. Warm regards, Novotel Suites Hanoi Management Team

Dear Mr. J. J S, Thank you for taking the time to let us know how you felt about your stay at Novotel Suites Hanoi. I apologize that your stay at the hotel did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel Suites, we strive to deliver an exceptional service experience to every customer. Therefore, your feedback is extremely important to us. Please trust that we are taking appropriate measures to resolve the issue and prevent it from recurring in the future. We appreciate you sharing with us the things you are not satisfied with and truly hope you will give us the opportunity to serve you better in the near future. Sincerely, Novotel Suites Hanoi Hotel Management

Dear Mr. Dong S. C. Thank you for taking the time to provide your feedback and share your experience with us. We are very pleased to learn that you found our hotel with good and fresh breakfast. However, we do apologize that the overall stay especially the pool that not met your expectation. At Novotel Suites Hanoi, we strive to provide our guests with a unique and enjoyable experience by providing excellent services and facilities that are tailored to their needs. We look forward to having you stay with us again in the future. Best regards, Novotel Suites management Team