머큐어 하노이 라 가르 4성

고객 평점 (ALL 평가) 4.6/5 735 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 하노이, 베트남

호텔설명

호텔 추가 정보

  • 고급 프랑스 및 베트남 브라스리 레스토링

  • "비즈니스 센터 및 복사/인쇄 서비스 이용 가능"

  • 무료 WiFi 및 24시간 룸서비스

  • 기차역에서 20분 거리에 위치

  • "4성급 호텔의 다양한 시설 구비"

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호텔 위치

머큐어 하노이 라 가르

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 하노이
베트남

GPS:21.0262, 105.841778

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  735 리뷰

TripAdvisor 평가  4.3/5  1,457 리뷰

2025으뜸 시설

Loyalty Not Appreciated

트립어드바이저 평점 3.0/5

Bluecann TripAdvisor 인증 리뷰

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Very welcoming to Hanoi Vietnam

트립어드바이저 평점 5.0/5

perry p TripAdvisor 인증 리뷰

I arrived in Hanoi late Nov 29th and the hotel across the street overbooked my reservation. I came to the Mercure Hotel and asked the girls for some help.. They found another hotel for me and much more. Linh and Tah really made me feel at home. Thank-you so much beautiful girls.

Dear Perry P, Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that Linh and Thao were able to assist you during an unexpected situation and help you feel at home right from the moment you arrived. Your kind words mean a lot to our team, and we will make sure to pass along your compliments to them. We are glad that we could support you and provide a warm welcome to Hanoi after the inconvenience with your original booking. It was our pleasure to help. We look forward to welcoming you back for a full stay with us in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

고객 평점 2.5/5

Jihye Y. 친구 - 전체(All) 통지 확인

몇달전에 예약하면서 숙박비 결제를 모두 마쳤음에도 결제가 안되었다고 결제를 요구함. 아코르 플래티넘 멤버임에도 룸 업그레이드는 없었고 조용하고 엘리베이터에서 먼 방을 요청했으나 엘리베이터 바로 앞에 방으로 배정됨. 혼자 자는 내방은 트윈룸으로 두명이 자는 친구방은 킹룸으로 키를 주면서 아무 얘기도 하지 않아서 그대로 숙박함. 조식은 최근 몇년동안 다녀본 아코르 프로퍼티 중 최악인 수준. 커피 한잔 마시러 조식당 갔다가 맛없는 커피에 그냥 나옴.

Jihye Y. 님께, 투숙 중 여러 불편을 겪으시게 한 점 진심으로 사과드립니다. 결제 안내, 객실 배정, 조식 경험 등에서 기대에 미치지 못해 실망을 드린 점 유감스럽게 생각합니다. 이번 피드백은 관련 팀과 공유하여 커뮤니케이션과 서비스 전반을 더욱 강화하는 계기로 삼겠습니다. 더 나은 경험을 제공할 수 있도록 지속적으로 개선해 나가겠습니다. 감사합니다. Nga Vo (Ms.) 프론트 오피스 매니저

Quiet spot in the busy center

트립어드바이저 평점 4.0/5

BrewsMom TripAdvisor 인증 리뷰

The Mercure is in a great location for walking to museums. The staff are welcoming and accommodating. Our room was quiet, beds comfortable though a little squeaky on exit. The shower was very, very slippery when wet. The breakfast buffet was lovely and included international and local choices.

Dear BrewsMom, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location, the warm hospitality of our team, and the variety offered at our breakfast buffet. It is also wonderful to know that you found your room quiet and the beds comfortable. We appreciate your comments regarding the squeaky bed and the slippery shower. Your feedback is extremely valuable, and we will review these points with our team to ensure improvements are made for a safer and more comfortable stay. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

A Truly Wonderful Stay at Mercure Hanoi La Gare – Thanks to the Amazing Team!

트립어드바이저 평점 5.0/5

Daydream59055393168 TripAdvisor 인증 리뷰

I recently stayed at Mercure Hanoi La Gare, and from the moment I arrived, I was impressed by the warmth and professionalism of everyone there. At the reception, Viet Anh, Tram Anh, and Thao were fantastic! They were always friendly, patient, and ready to help with anything; from giving great local tips to making sure every little detail of my stay was comfortable. Their genuine smiles and care made me feel so welcome after a long journey. The coffee house team also deserves a big shout – out! Minh and Quynh served with such warmth and attention, and their cheerful attitude really brightened my mornings. A special thank you to Ms. Han, their manager, who clearly leads by example; her presence adds calm professionalism to the team that guests truly feel. And finally, Ms. Mi, the Sales Manager, went out of her way to make sure everything during my stay was perfect. Her kindness and personal touch made all the difference. What stood out most to me was the sense of genuine hospitality that every staff member showed, not just service, but sincere care for guests. It’s the kind of experience that makes you look forward to coming back. Thank you to everyone at Mercure Hanoi La Gare for making my stay so memorable. I’ll be returning on my next visit to Hanoi!

Dear Mr. Christopher, Thank you very much for your perfect rating and for taking the time to share such a thoughtful and detailed review. We are truly delighted to know that you had a memorable stay and that our team members — Viet Anh, Tram Anh, Thao, Minh, Quynh, Ms. Han, and Ms. Mi — made such a positive impression through their warmth, professionalism, and genuine care. Your kind recognition means a great deal to all of us at Mercure Hanoi La Gare. We will be sure to share your words with the entire team, as it will surely inspire them to continue delivering exceptional service to every guest. It was our absolute pleasure to host you, and we look forward to welcoming you back for another wonderful stay very soon. Sincerely, Nga Vo (Ms.) Front Office Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 338 리뷰 9.5/10 위치
  • 369 리뷰 7.7/10 객실
  • 468 리뷰 9.3/10 서비스
  • 14 리뷰 5.4/10 인터넷 가격
  • 201 리뷰 6.3/10 안락함
  • 163 리뷰 8.6/10 청결도
  • 151 리뷰 8/10 조식
  • 16 리뷰 4/10 웰니스 센터

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하노이 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.