Swissôtel Shenyang

Customer review rating (ALL Rating) 4.5/5 210 reviews

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Description

Our accommodation(s)

Hotel location

Swissôtel Shenyang

No. 109 Qingnian Street, Shenhe District
110014 Shenyang
China

GPS:41.790692, 123.4432

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  210 reviews

Customer review rating 4.5/5

Hyunjun K. Solo - Confirmed reviews ALL

Careful counter, satisfaction room condition but the breakfast was little disappointing

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 0.5/5

Song X. J. Couples - Confirmed reviews ALL

Terrible design and upkeep through and through. Reeks cheap and budget cuts in every corner. There’s not even a coffee machine or a proper desk for work in the room and I was in the suite. Service attitude is lackluster and I can find way better service in cheaper Chinese brands. Overall not a good deal and might as well spend your money in Conrad or Hilton.

Dear Mr.Song, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Kui S. Y. Couples - Confirmed reviews ALL

Pretty well organized team

Dear Kui S. Y., We very much appreciate your comments regarding your stay at the Swissôtel Shenyang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Matthew C. E. T. Families - Confirmed reviews ALL

The staff excellent especially Amy Cai really helped and friendly. Hotel is great very clean and well maintained. Great location.

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Johannes H. A. C. Business - Confirmed reviews ALL

I have stayed far over 100 nights in Swisshotel/(Kempinski) over the last 15 years and service was always impeccable: Fast check-in, check-out, good breakfast with a wide choice of western food, clean rooms, good internet connection etc. Location close to the airport (20 min drive) without traffic jam is very convenient. the connected Paulaner restaurant-bar has probably the best western food in Shenyang.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 3,712 reviews 9.8/10 Location
  • 4,457 reviews 9.4/10 Room
  • 6,084 reviews 9.5/10 Service
  • 25 reviews 7.1/10 WiFi
  • 1,899 reviews 9.6/10 Vibe
  • 1,352 reviews 9.1/10 Amenities
  • 1,020 reviews 9.3/10 Cleanliness
  • 644 reviews 8.6/10 Breakfast

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