Swissôtel Shenyang 5 stars

Customer review rating (ALL Rating) 4.5/5 103 reviews

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No. 109 Qingnian Street, Shenhe District, 110014 Shenyang, China

Description

Our accommodation(s)

Hotel location

Swissôtel Shenyang

No. 109 Qingnian Street, Shenhe District
110014 Shenyang
China

GPS:41.790692, 123.4432

Telephone
Fax +86 24 2298 8351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  103 reviews

Customer review rating 5.0/5

Hyeyun W. Couples - Confirmed reviews ALL

The staff is really friendly. From the staff at the front desk to the housekeeper! Shenyang's image has become so good because of the Swissotel Shenyang. I was so happy during my stay. Thank you for providing such a good memory.

Dear Guest, Thank you for your kind words regarding your recent stay at Swissôtel Shenyang. We are delighted to hear that our team contributed positively to your experience and that you enjoyed your time with us. Your feedback is highly appreciated, and we look forward to welcoming you back in the future. Best regards, Swissôtel Shenyang

Customer review rating 4.5/5

Mariia K. Solo - Confirmed reviews ALL

All was ok

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Memorable stay

Customer review rating 4.5/5

Daryl G. Friends - Confirmed reviews ALL

Received upgrade on arrival. Upon entering the 8th floor (non-smoking), there was a very strong and offensive smell of cigarette smoke. The next morning, I made a complaint to reception about the strong smell of cigarette smoke. The Front office manager Rachel, did try to resolve this issue by changing rooms, but there seemed to be a strong smell of cigarette smoke on every floor. I requested to speak with the General manager Maggie, and we had a good discussion about this smoke issue. As a result Maggie and her management team were able to move us to a room that had minimal cigarette smoke odour.

Dear ,Daryl G. Regarding the issues you raised about the smell of smoke in the room and the slow Wi-Fi connection speed, we will take action to improve them. Thank you for your recognition of our colleagues. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Fall short of the standard.

Customer review rating 0.5/5

S Families - Confirmed reviews ALL

The front desk failed to demonstrate the spirit of hospitality. Some staff members in the concierge department had a poor attitude and provided subpar service. The hardware facilities in the rooms were lacking and outdated. The staff did not greet guests warmly.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Well located (good & bad)

Customer review rating 3.5/5

Bolei D. Solo - Confirmed reviews ALL

Right next to TV tower, great access to night food market, which is a plus. However as it's next to a busy road, and shenyang people like to horn, it can be a little noise at night, but you may not avoid this where ever else you go, it could be a common issue.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 3,843 reviews 9.8/10 Location
  • 4,779 reviews 9.4/10 Room
  • 6,461 reviews 9.5/10 Service
  • 20 reviews 6.4/10 WiFi
  • 2,165 reviews 9.6/10 Vibe
  • 1,507 reviews 9.1/10 Amenities
  • 996 reviews 9.3/10 Cleanliness
  • 712 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.