Swissôtel Shenyang

Customer review rating (ALL Rating) 4.5/5 224 reviews

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Description

Our accommodation(s)

Hotel location

Swissôtel Shenyang

No. 109 Qingnian Street, Shenhe District
110014 Shenyang
China

GPS:41.790692, 123.4432

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  224 reviews

Customer review rating 4.0/5

Jason C. Couples - Confirmed reviews ALL

Good location with good facilities. Staff members were friendly and helpful. And our room was upgraded, thank you! One minor complaint is that the hotel seems allow smoking inside, which is surprising, and we had to blast the A/C fan on the first day to get rid of the faint cigarette smell in the room. Overall we had a pleasant stay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Agnieszka R. Business - Confirmed reviews ALL

The stay at the hotel was almost perfect. The only thing I had a problem was poor internet connection via Wi-Fi.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Hyunjun K. Solo - Confirmed reviews ALL

Careful counter, satisfaction room condition but the breakfast was little disappointing

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 0.5/5

Song X. J. Couples - Confirmed reviews ALL

Terrible design and upkeep through and through. Reeks cheap and budget cuts in every corner. There’s not even a coffee machine or a proper desk for work in the room and I was in the suite. Service attitude is lackluster and I can find way better service in cheaper Chinese brands. Overall not a good deal and might as well spend your money in Conrad or Hilton.

Dear Mr.Song, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.0/5

Kui S. Y. Couples - Confirmed reviews ALL

Pretty well organized team

Dear Kui S. Y., We very much appreciate your comments regarding your stay at the Swissôtel Shenyang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 3,584 reviews 9.8/10 Location
  • 4,317 reviews 9.4/10 Room
  • 5,910 reviews 9.5/10 Service
  • 25 reviews 6.9/10 WiFi
  • 1,838 reviews 9.6/10 Vibe
  • 1,311 reviews 9.2/10 Amenities
  • 1,015 reviews 9.4/10 Cleanliness
  • 617 reviews 8.7/10 Breakfast

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