Swissôtel Shenyang

Customer review rating (ALL Rating) 4.4/5 163 reviews

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Description

Our accommodation(s)

Hotel location

Swissôtel Shenyang

No. 109 Qingnian Street, Shenhe District
110014 Shenyang
China

GPS:41.790692, 123.4432

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  163 reviews

Customer review rating 4.0/5

Kui S. Y. Couples - Confirmed reviews ALL

Pretty well organized team

Dear Kui S. Y., We very much appreciate your comments regarding your stay at the Swissôtel Shenyang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Matthew C. E. T. Families - Confirmed reviews ALL

The staff excellent especially Amy Cai really helped and friendly. Hotel is great very clean and well maintained. Great location.

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Johannes H. A. C. Business - Confirmed reviews ALL

I have stayed far over 100 nights in Swisshotel/(Kempinski) over the last 15 years and service was always impeccable: Fast check-in, check-out, good breakfast with a wide choice of western food, clean rooms, good internet connection etc. Location close to the airport (20 min drive) without traffic jam is very convenient. the connected Paulaner restaurant-bar has probably the best western food in Shenyang.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Tong E. W. Solo - Confirmed reviews ALL

I’ve stayed at Swissotel before, and I usually expect a certain level of quality, especially as an Accor member. I chose this hotel over another high-end chain nearby mainly because of my loyalty as an Accor member. However, this experience didn’t meet the standards I’ve come to expect from the brand. The room was outdated, and the drainage system was so poor that I could smell unpleasant odors near the window. The bed was uncomfortably hard, more like what you’d find in a budget hotel. On top of that, there was no express check-in lane for high-tier Accor members, and I didn’t receive the usual fruit platter. Considering the price, this stay didn’t feel worth it at all.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Swissôtel Shenyang. I sincerely regret that your experience did not align with the high expectations associated with our brand, especially as a valued Accor member. It is disheartening to learn that the condition of your room and the comfort of the bed did not meet your standards. We strive to ensure that our accommodations are both modern and comfortable, and your comments will be taken into consideration as we continue to enhance our facilities. I also understand your disappointment regarding the express check-in lane and the absence of the customary welcome fruit platter. We appreciate your loyalty and are committed to providing our members with the recognition they deserve. Your insights are important to us, and we will review our processes to ensure a better experience in the future. Thank you once again for your comments, and I hope you will consider giving us another opportunity to provide you with the quality experience you expect. Best regards, Swissôtel Shenyang

Customer review rating 5.0/5

Hai Q. H. Families - Confirmed reviews ALL

The hotel is well located, which is just beside the subway station. The reception was very kindly and helpful. Would definitely stay here again!

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the attentive service from our reception team. We look forward to welcoming you back in the future. Best regards, Swissôtel Shenyang

Other web-users rate our hotel

  • 3,782 reviews 9.8/10 Location
  • 4,585 reviews 9.4/10 Room
  • 6,231 reviews 9.5/10 Service
  • 22 reviews 6.1/10 WiFi
  • 1,980 reviews 9.6/10 Vibe
  • 1,405 reviews 9.1/10 Amenities
  • 1,013 reviews 9.3/10 Cleanliness
  • 662 reviews 8.4/10 Breakfast

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