Sofitel Al Hamra Beach Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 1,316 reviews

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Description

Hotel extras

  • Beachfront Resort with 4 Outdoor Swimming Pools

  • Exceptional Family Destination with Kids & Teens Clubs

  • Sea-view Rooms & Luxury Suites, with Balcony

  • 7 restaurants & bars including a swim-up bar

  • Located in Ras Al Khaimah, next to the Al Hamra Golf Club

Our accommodation(s)

Hotel location

Sofitel Al Hamra Beach Resort

Vienna Street, Al Hamra Village
14560 RAS AL KHAIMAH
United Arab Emirates

GPS:25.68961, 55.77489

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,316 reviews

Customer review rating 3.0/5

Anil S. Families - Confirmed reviews ALL

over all it was good stay and very humble staff and very accommodating. But things like room water heater was not working, water receding inside the room during rain. ...and we took a new year package for 750 AED ...but house liquir was very basi.

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent family stay with us at Sofitel Al Hamra Beach Resort. We truly appreciate your honesty and are grateful that you highlighted the warmth, humility, and accommodating nature of our team — this means a great deal to us. At the same time, please accept my sincere apologies for the inconveniences you experienced during your stay. The issues you mentioned regarding the room water heater and the water receding into the room during rain are certainly not reflective of the standards we strive to uphold. Please rest assured that these concerns have been shared with our Engineering team for immediate review and corrective action. I am also sorry to learn that the New Year’s Eve package did not fully meet your expectations, particularly in regard to the house beverage selection. Your feedback is invaluable and has been shared with our Food & Beverage team as we continuously review and enhance our festive offerings to better meet our guests’ expectations. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more seamless and elevated experience that truly reflects Sofitel Al Hamra Beach Resort. Thank you once again for your valuable feedback. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 4.5/5

Julia W. Couples - Confirmed reviews ALL

Good job out in the desert of RAK. French influences, good restaurants, perfect peaceful days to rest and start in a beautiful new year.

Dear Mr. W., Thank you for sharing your delightful experience at Sofitel Al Hamra Beach Resort. We are pleased to hear that you enjoyed the serene beach setting, the French culinary influences, and the opportunity to relax and rejuvenate as you welcomed the new year. Your kind words motivate our team to maintain the high standards we strive for. We look forward to welcoming you back for more peaceful days in the future. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 4.0/5

Soumya S. Families - Confirmed reviews ALL

The hotel is well laid out with really good facilities. The pool, beach and kids water slide are particularly well managed - the life guards team is very active, vigilant and friendly, which makes it easier for parents with small kids, plenty of sun beds available, and good towel and F&B service - big shout out to the whole team there. The staff in the restaurants was mixed - you could see that some are tenured and more experienced and ensured the guests had a great experience, but on some nights we were attended by waiters who did not even ask us about drinks (we were on FB plus) - so our experience was mixed in that respect. Rooms are well appointed and spacious. House keeping experience was mixed, the day we arrived the stairwell had a funny smell but when I called this was resolved quickly (a sizable team arrived to take care of the matter), the room cleaning was missed on one of the days but all other days they did a good job. The reception and bellhops were all very helpful and courteous.

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Al Hamra Beach Resort. We are delighted to hear that you found our hotel well laid out with excellent facilities. It is wonderful to know that you appreciated the attentive service from our lifeguard team at the pool and beach, as their vigilance and friendliness are indeed essential for the safety and enjoyment of our guests, especially families with children. We acknowledge your observations regarding the restaurant service. While we strive to provide a consistently exceptional dining experience, we appreciate your understanding that service can vary. Your comments will be shared with our restaurant management to ensure that all team members maintain the high standards we aim for, particularly for our FB Plus guests. Regarding the housekeeping experience, we sincerely apologize for the inconvenience you encountered with the initial smell in the stairwell and the missed room cleaning on one occasion. It is reassuring to hear that our team responded swiftly to resolve the initial issue. We will continue to emphasize the importance of maintaining the highest standards in cleanliness and service throughout the hotel to ensure that our guests enjoy a seamless experience during their stay. Thank you once again for your valuable insights. We are grateful for your kind words about our reception and bellhop team, and we hope to welcome you back to Sofitel Al Hamra Beach Resort in the future for an even more enjoyable experience. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 5.0/5

Angel S. Couples - Confirmed reviews ALL

My husband and I had an amazing stay at the hotel. The moment we parked the car at the hotel, all our luggage were collected by the staff. We were celebrating our anniversary and was upgraded to a sea view room. All the staff from the bellboy to the pool staff was amazing. I wish I could individually name all of them. The waka restaurant was an exceptional dining experience. The cocktails were amazing but the food could be better, but the attention from the service staff made up for that. The room had been decorated for us and a personalized message from Sheilyn, GRA was an additional touch. Couldn’t recommend the hotel enough.

Dear Mrs. S., Thank you for sharing your delightful experience at Sofitel Al Hamra Beach Resort. We are thrilled to learn that you and your husband had an amazing stay while celebrating your anniversary. It is heartening to know that our team’s efforts to provide exceptional service, beginning with the luggage collection upon your arrival, contributed to your memorable visit. We appreciate your kind words regarding the sea view room upgrade and the personalized touches arranged by Sheilyn, our Guest Relations Agent. Your mention of our staff, from the bellboy to the pool team, reflects the hard work and dedication they put into ensuring a pleasant experience for everyone. We are pleased to hear that you enjoyed your dining experience at Waka restaurant. Thank you for your feedback regarding the food, as we continuously strive to enhance our culinary offerings. Your insights about the cocktails and service are invaluable and will be shared with our food and beverage team to ensure we maintain high standards. We appreciate your recommendation and look forward to welcoming you back for another memorable stay at Sofitel Al Hamra Beach Resort in the future. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

Customer review rating 4.5/5

Shona G. Couples - Confirmed reviews ALL

It was an enjoyable stay. The staff were excellent. Room service was prompt. The room was a good size though having two sinks in the bathroom would have been better. The hair dryer was efficient, however the length of the wire was far too short such that I could not stand up holding the hairdryer and it could not reach to see in the mirror.

Dear Ms. G., Thank you for your kind feedback regarding your recent stay at Sofitel Al Hamra Beach Resort. We are delighted to hear that you found your stay enjoyable, particularly appreciating the excellent service from our staff and the promptness of our room service. Your comments about the bathroom facilities and hairdryer will be noted, as guest comfort is important to us. We hope to welcome you back soon for another pleasant experience. Best regards, Amira Tolba Guest Experience Manager Sofitel Al Hamra Beach Resort

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