The Municipal Hotel and Spa Liverpool - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 896 reviews

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Municipal Building, Dale Street, L2 2DH LIVERPOOL, United Kingdom

Description

Hotel extras

  • Luxurious central location in Liverpool close to everything you will love about Liverpool

  • 179 modern and luxurious bedrooms with special touches for a memorable experience

  • Our British brasserie offers delicious dishes from around the globe in a stunning decor

  • Pampering alert: Thermae spa, city view pool, sauna, nail bar, luxurious treatments, etc.

  • 6 unique boardrooms for meetings and events to remember

Our accommodation(s)

Hotel location

The Municipal Hotel and Spa Liverpool - MGallery

Municipal Building, Dale Street
L2 2DH LIVERPOOL
United Kingdom

GPS:53.4085, -2.9862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  896 reviews

Well located, lovely hotel.

Customer review rating 3.0/5

Jane E. Business - Confirmed reviews ALL

I stayed for 4 nights for work. The hotel itself is beautiful and the rooms are fantastic. It lacks however hugely in its service capabilities.

Dear Jane E, I am most sorry for the shortfalls in service and inconveniences you experienced during your recent stay for which please accept my most sincere apologises and assurance that they are not at all typical of the high standards of care, professionalism and attention to detail we desire to extend to all our guests. Should you consider returning to the Municipal, I would be most grateful if you would make your reservation directly with me, Ki… so we may personally handle the arrangements and have the opportunity to restore your image of the hotel. Best Regards Kinga Walsh

Nice room and bar

Customer review rating 3.0/5

Helen D. Couples - Confirmed reviews ALL

Lovely hotel, reception staff were absolutely lovely. Spa was massively overpriced. Breakfast was chaotic, slow, poor service. Coffee never arrived. They kept running out of basics like bowls, butter etc. tables were crammed in. We got sat by the continental breakfast so were constantly knocked by people or staff passing by. Not the pleasant breakfast experience we had hope for. Spa was lovely but for £100 per couple for a sauna, steam and small pool, was really overpriced. Only used it as was a special occasion.

Dear Helen D., I am delighted to hear that you enjoyed the hotel experience and that you found the reception staff to be amazing. We always strive to deliver the highest standards of service and hospitality, and it's wonderful to know we met your expectations in that regard. Please accept my deepest apologies for any frustration and inconvenience caused during your stay, especially during the breakfast service. We take such matters very seriously, and your experience is certainly not reflective of the seamless and efficient service we aim to deliver to all our guest. Once again, I would like to extend my sincere apologies. It is our hope that you will give us the opportunity to better host you in the future and to ensure that your next experience with us is as delightful as it should be. Best Regards, Kinga Walsh

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I think prices are a bit ott to charge £37.00 for an afternoon tea which was very poor the tea consisted of 4 very small sandwiches,2 undercooked scones as for the cakes what can I say pretty poor no salad accompaniments the whole experience was very poor

Dear Guest, I am most sorry for the shortfalls in service and inconveniences you experienced during your recent stay for which please accept my most sincere apologises and assurance that they are not at all typical of the high standards of care, professionalism and attention to detail we desire to extend to all our guests. Should you consider returning to the Municipal, I would be most grateful if you would make your reservation directly with me, Ki… so we may personally handle the arrangements and have the opportunity to restore your image of the hotel. Best Regards Kinga Walsh

Great experience

Customer review rating 4.0/5

Olivia Couples - Confirmed reviews ALL

I really cannot thank the front of staff and at the spa enough, they were really kind, thoughtful and went the extra mile. The building is stunning, it is worth visiting for the the incredible Palm Bar alone. To me the only things that let's the stay down were 1) you have to pay £30pp to use the spa, which doesn't feel like you are getting an experience, more cheap as you have to pay add ons, and the same unfortunately goes for breakfast...costs aren't given up front and it isn't said on the menu, you will get charge another £35pp for breakfast which is outrageous for a fry up and the majority of the items on the menu say £10 supplement, which would be £45pp for scrambled egg and smoked salmon on toast - that is really excessive.

Dear Olivia, I am delighted to hear that you enjoyed the hotel experience and that you found the front of house and the spa staff kind and thoughtful. We always strive to deliver the highest standards of service and hospitality, and it's wonderful to know we met your expectations in that regard. Please accept my deepest apologies for any frustration and inconvenience caused regarding the breakfast and spa prices. We take such matters very seriously, and your experience is certainly not reflective of the seamless and efficient service we aim to deliver to all our guest. Once again, I would like to extend my sincere apologies. It is our hope that you will give us the opportunity to better host you in the future and to ensure that your next experience with us is as delightful as it should be. Best Regards Kinga Walsh

Great stay at the Municipal

Customer review rating 5.0/5

Gill Couples - Confirmed reviews ALL

Fabulous stay at the Municipal, great location, quiet, beautifully presented, staff were exceptional, attentive, 100% customer focused, and this was throughout

Dear Gill, Thank you for your comprehensive and thoughtful review following your recent stay. It was such a joy for me to share your many kind and glowing words of praise with all the team of whom we are incredibly proud. Your thoughtful description of your stay is what we strive to achieve for all guests and your warm feedback and knowledge that you took so many fond memories away with you truly means so much to us all. We look forward to welcoming you back to the Municipal whenever your plans allow. Best Regards Kinga Walsh

Other web-users rate our hotel

  • 686 reviews 9.5/10 Location
  • 1,261 reviews 6.9/10 Room
  • 1,435 reviews 7.7/10 Service
  • 5 reviews 0/10 WiFi
  • 773 reviews 8.5/10 Amenities
  • 566 reviews 9.3/10 Vibe
  • 513 reviews 7.7/10 Bar
  • 472 reviews 5.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.