Hawar Resort By Mantis 5 stars

Customer review rating (ALL Rating) 4.5/5 190 reviews

Hawar Resort By Mantis - Image 1
Hawar Resort By Mantis - Image 2
Hawar Resort By Mantis - Image 3
Hawar Resort By Mantis - Image 4
Block 372, Road 707, 0 Hawar Islands, Bahrain

Description

Hotel extras

  • Luxurious rooms, suites and overwater villas with direct access to the sea

  • An all Inclusive luxury resort on a virgin island of Hawar

  • Culinary diversity with five distinctive dining venues

  • Bear Grylls Adventure Zone by BGSA

Our accommodation(s)

Hotel location

Hawar Resort By Mantis

Block 372, Road 707
0 Hawar Islands
Bahrain

GPS:25.6509, 50.74221

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  190 reviews

Customer review rating 3.5/5

Jose B. Families - Confirmed reviews ALL

Very poor information was provided during check-in. The room was not ready, and there was no guidance regarding the boat boarding process, which resulted in us missing the first boat. This led to a frustrating and disappointing start to our stay. The check-in process and boat boarding instructions clearly need improvement. We sincerely hope that the room will be ready upon our arrival at Hawar - we are currently on the ferry boat. Unfortunately, the room was not properly prepared to accommodate three guests, despite our reservation clearly being for three people. Upon arrival, we had to request additional towels, a bathrobe, and cups for the third guest, which should have been provided as standard. In addition, there were dirty dishes left outside our front door, and we had to make several phone calls before housekeeping attended to this issue. The outdoor setup is also inadequate for a room booked for three guests. There are only two sunbeds and two deck chairs, with no dining table available. We have requested an additional sunbed/chair, but we are still awaiting this to be resolved. While the resort’s location and facilities are undeniably beautiful, the level of service we have experienced so far has been disappointing and does not align with the standards expected of a 5-star resort. In addition, we were informed that bicycles would be available for guests; however, there are not enough bikes, and the few we managed to find were not mechanically sound and felt unsafe to use. Furthermore, no helmets are being provided, which raises serious safety concerns. As a result, we have had to rely continuously on the buggies to move around the resort. The frequent waiting times are very frustrating and significantly impact the guest experience. Even when available, the bicycles themselves are not of an acceptable standard. Finally, we requested for the fire pit to be lit at around 9:00 pm, but we have not received a clear answer as to when or how this would be arranged. Fortunately things turned around on the second day, and we would like to express our sincere appreciation to the Resort Duty General Manager for accommodating our requests — especially arranging the fire pit — and for allowing a late 6:00 PM check-out. This gesture made a lasting impression and contributed to a truly memorable stay. Thank you for going above and beyond — it means a great deal to us. We will definitely be back and look forward to visiting again soon. Kind Regards Jose B.

Dear Jose, Thank you very much for taking the time to share your experience at Hawar Resort by Mantis. We sincerely apologize if any part of your stay did not meet your expectations. Your feedback has been shared with the management team to ensure we continue improving our services. We are glad to hear that the Resort Duty Manager was able to assist you and make your stay more enjoyable, especially arranging the late check-out. We truly appreciate your kind words regarding the team and the beautiful surroundings of the resort. Your comments are very important to us, and we are committed to using them to enhance the experience for all our guests. We look forward to welcoming you back soon and providing an even more memorable stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Customer review rating 3.5/5

Imran K. Couples - Confirmed reviews ALL

The checkin was lately did, then the room has with no tissues and no toileteries or amneties inside the bathroom, telephones are not working only one was working, when we took shower all the water came till the room, we called multiple times for maintenance of phone and then for the water cleaning . The receptionist during the incall was rude - when i was a little angry and told i need to go from here, she straight forward and told ok pay 50 and will arrange the boat. This is rude really not acceptable. Well our stay was to relax but the receptionist made us mood off for the moment.

Customer review rating 3.5/5

Faisal A. Families - Confirmed reviews ALL

Front office specially Mohammed they are professional , my suggestion need to have direct number for your departments in land phone , as need to call front office if you have requested to room service or HK or any we’re Food need to improve a lot compared with price and test and value and variety’s , we stay for 9 days from 25 dec to 2 Jan , you need to look and quick action for food Service they are excellent with big thanks to andrian for his professionalism Was excellent service and this the only day we enjoyed for food next day we went to sea food restaurant soup was very cold we asked 3 time to change but was same very very cold ( seafood soup) , other food items was left over from the new year with this price I thought it will be much better as same I was disappointed and surprised , I invited my friend 9 persons and felt disappointed again Hk they are good , just need to be more fast for some requests If you’re member of Accor as I’m platinum I did see or treat what is mentioned as platinum members policy No welcome drink no upgrade no room amenities no late check out no fast internet no any discounts We booked villa over water and after 2 day need to move to other room with down great they charged us same price we informed the reservation but unfortunately no any response I felt they are using us but it was family vacation I didn’t need to spoiled my day with my family but it was unprofessional how to handle They need more training, as I called them 3 time to asked why no one get back to me , if go back to check as I believe all this records The entertainment Yassin big thanks for his service and offer extremely very professional I will send this comment to head office of Accor If I didnt receive and clarify for above food and reservations

Dear Mr. Faisal A., Thank you very much for taking the time to share your detailed feedback following your stay at Hawar Resort by Mantis. We truly appreciate your comments as they help us improve the overall guest experience. We sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding food quality, the overwater villa move, and Platinum member recognition. Please know that your feedback has been shared with the management team, and we are taking your concerns seriously to ensure that similar issues are addressed promptly. We are delighted to hear that our team members, including Mr. Andrian, Mr. Yassin, Mr. Mohammad, and Sania, contributed positively to your experience. Your recognition will be shared with them, as it means a lot to our team to know their efforts are appreciated. Once again, we apologize for any inconvenience you faced during your stay, and we hope to have the opportunity to welcome you and your family back in the future for a seamless and enjoyable experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Customer review rating 4.0/5

Gabriel S. Friends - Confirmed reviews ALL

Very good and attentive service! Would like to mention Mahmood from reception. Very nice villa with all the confort needed. Beach was clean and the bone fire was super nice. Could improve: Quality price ratio; for the same price we have gone to Maldives.

Dear Mr. Gabriel S., Thank you very much for taking the time to share your experience following your stay at Hawar Resort by Mantis. We are delighted to hear that you enjoyed your villa, the beautiful beach, and the bonfire, and that our team especially Mahmood from reception and the breakfast reception team member made a positive impression on your stay. We also appreciate your feedback regarding the departure process and the price-value perception. Please rest assured that your comments have been shared with our management team to help us continue improving all aspects of our guest experience. It was a pleasure having you with us, and we look forward to welcoming you back to Hawar Resort by Mantis for another relaxing and memorable stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Customer review rating 2.0/5

Salma B. Families - Confirmed reviews ALL

I’ve been to Hawar more than 15 years ago, so coming back to this beautiful resort that truly upgraded the place and experience, lovely disconnect and provides a lovely connection to those you are with

Dear Ms. Salma B., Thank you for taking the time to share your experience following your stay at Hawar Resort by Mantis. We are delighted to hear that you appreciated the resort’s beauty, the upgraded facilities, and the opportunity to reconnect with your family in such a peaceful setting. We sincerely apologize for the delays and communication challenges you experienced during check-in, villa setup, and other services. Please know that your feedback has been shared with our management team so we can address these points and ensure smoother experiences for all our guests in the future. We also appreciate your kind mention of Dawa, and we are glad that the team was able to make some positive contributions to your stay. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back soon for an even more seamless and memorable experience at Hawar Resort by Mantis. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Other web-users rate our hotel

  • 90 reviews 7.6/10 Location
  • 159 reviews 8.3/10 Room
  • 441 reviews 8.6/10 Service
  • 5 reviews 5.6/10 WiFi
  • 199 reviews 7.4/10 Food
  • 112 reviews 9.5/10 Vibe
  • 68 reviews 7.4/10 Cleanliness
  • 64 reviews 9/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Manama

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.