Dear Mr. Yousef, Thank you so much for your wonderful feedback and for choosing Hawar Resort by Mantis for your family getaway. We are truly happy to know that you had such a memorable stay and that Saif made your experience seamless from check-in to check-out. We will be sure to share your kind words with him and Duwa. It means a lot to us to be one of your favourite family destinations, and we look forward to welcoming you and your family back to Hawar very soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Maryam, Thank you so much for your wonderful feedback and for choosing Hawar Resort by Mantis for your getaway. We are delighted to know that you enjoyed your stay in our 2-bedroom Water Villa and that our hospitality and service made your experience special. It truly means a lot to hear that you are looking forward to coming back. We cannot wait to welcome you back to Hawar for another beautiful stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Atheer, Thank you very much for taking the time to share your experience with us. It makes us very happy to know that you enjoyed your stay and found Hawar a relaxing place to spend time with your family. We also truly appreciate your kind words about our team. Thank you as well for sharing your suggestions. Your ideas are valuable, and we will share them with the relevant teams as we continue developing the experience at Hawar. Regarding the pillows, kindly note that we offer both soft and firm pillow options. Our team would have been happy to assist and change the pillows for you during your stay, had we known. We are sorry that they were not as comfortable as you expected. We hope to have the pleasure of welcoming you back to Hawar and making your next stay even more comfortable and enjoyable. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Widad, Thank you so much for your wonderful feedback. We are truly happy to know that your stay was beyond expectations and that you enjoyed your time with us. A special thank you for mentioning Maryam, Depika, Mickel, and Ahmed. We will be very happy to share your kind words with them. We also appreciate you highlighting the room description. Your feedback is important, and we will certainly look into how the room view is presented to ensure it is clear for our guests. It was a pleasure having you with us, and we hope to welcome you back to Hawar very soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mrs. Sarah and Mr. Faisal, Thank you very much for taking the time to share your feedback with us. We are happy to know that you enjoyed the beauty of Hawar Resort and the overall setting. At the same time, we are truly sorry to hear that some parts of your experience, especially the communication before your arrival, did not meet your expectations. We always want our guests to feel well looked after from the moment they make their booking, and we would sincerely like to understand what happened in your case. If you would be comfortable, we would really appreciate it if you could share a few more details about your experience with me directly at mu… If you have any screenshots, messages, emails, or any other details related to the communication or any other part of your stay that you feel we should be aware of, please feel free to share them as well. This will help us better understand where the gap happened and allow us to follow up with the relevant team in the right way. Thank you again for your time and for giving us the opportunity to learn from your experience. We truly hope to have the pleasure of welcoming you both back to Hawar and providing you with the warm and caring experience we would like you to remember. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Maryam, Thank you for taking the time to share your detailed feedback with us. We are truly sorry that your recent stay did not meet your expectations, especially as a returning guest. We sincerely apologize for the disappointment you experienced during your stay, We understand how frustrating this must have been, and we truly appreciate you bringing these matters to our attention. We would also like to clarify that your Al Salam Bank voucher was for a Superior Island View room, which is our standard room category. You were initially checked into Room 206 as per the booked category. Our team was then pleased to offer you a complimentary upgrade to Room 105, our Superior Sea View, at no additional charge. We are also grateful that you took the time to recognize Ayoub, Hamed, Zen, and Amos. We will be very happy to share your kind words with them. Your feedback has been shared with the relevant teams for review and follow-up. We sincerely hope to have the opportunity to welcome you again and provide you with a much better experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Fatemah, Thank you so much for your lovely feedback. We are truly happy to know you had a relaxing and unforgettable stay with us. It means a lot to hear that our team made your experience special. We hope to welcome you back to Hawar Resort again very soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Maryam, Thank you so much for your beautiful feedback. We are truly delighted to know that you enjoyed the hospitality, the island, and the relaxing atmosphere at Hawar. Your kind words about Jacob, Saif, Hamad, Mujtaba, and the whole team mean so much to us. We will be very happy to share your appreciation with them and the rest of the team. We are also glad you enjoyed the little details, from the cleanliness of the beach to the bukhoor and diffuser scents. It was a pleasure having you with us, and we hope to welcome you back for another relaxing stay and more time to enjoy all that Hawar has to offer. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Reem, Thank you so much for sharing your lovely feedback with us. We are delighted to know you enjoyed your stay, especially the hospitality, food, and water activities. We truly appreciate your kind words about Michal and our team member from Cameroon. We will be happy to share your appreciation with them. We also sincerely apologize for the condition of the sofa and pillows you experienced. Your comments are very helpful, and we will follow up with our Housekeeping team to ensure this is addressed. It was a pleasure having you with us, and we hope to welcome you back to Hawar again soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Maryam G., Thank you so much for your lovely feedback and for choosing Hawar Resort by Mantis. We are delighted to know you enjoyed your villa, our team, and the overall experience from start to finish. It was a pleasure having you with us, and we truly look forward to welcoming you and your family back to Hawar soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Saleh, Thank you so much for your lovely feedback and 100% rating. We are very happy to know that you enjoyed the peaceful atmosphere, our activities, and your overall stay with us. It is also wonderful to know that you enjoyed the experience as an ALL Accor member. Thank you for choosing Hawar Resort by Mantis. We truly hope to welcome you back again soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Martin, Thank you so much for your beautiful feedback and 100% rating. We are truly happy to know that you enjoyed your wedding anniversary at Hawar and that our team helped make it so special. A special thank you for mentioning Heyam and Damcho. We will be very happy to share your kind words with them and the whole team. Happy Anniversary once again! We wish you both many more happy years together. We truly hope to see you again at Hawar and create more beautiful memories with you. Thank you for choosing Hawar Resort by Mantis and for your loyalty as an ALL Accor member. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Salman, Thank you very much for your lovely feedback. We are delighted to know that you had a relaxing and enjoyable experience with us and that you would recommend Hawar Resort by Mantis. We also truly appreciate your suggestion about adding a full-length mirror outside the bathroom. This is a thoughtful suggestion, and we will share it with our team for consideration as we continue looking for ways to enhance the comfort and luxury of our rooms. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back to Hawar for another relaxing experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Nawat, Thank you for sharing your feedback with us. We are happy to know that you enjoyed your stay, but we sincerely apologize for the long wait at the boat deck. Our standard boat departure from Durrat is at 2:30 PM. We are sorry if there was any unexpected delay on the day of your arrival, and we understand how inconvenient this must have been for you and your family. We truly appreciate your feedback and will share it with the team. We hope to welcome you and your family again and provide a smoother experience from the beginning. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Khaled, Thank you very much for your wonderful feedback and for choosing Hawar Resort by Mantis for your family getaway. We are delighted to know that you had such a memorable stay and enjoyed the care and attention from our team. It truly means a lot to hear that our team helped make your family vacation more enjoyable by taking care of the little details. We are especially happy to see your kind words for Ms. Fifi, Mr. Tariq, Mr. Asher, and Ms. Muneerah. We will make sure your appreciation is shared with them. Thank you once again for your 90% rating and for recommending us. We look forward to welcoming you and your family back to Hawar for another wonderful stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Sana, Thank you so much for your lovely review and for sharing your feedback with us. We are very happy to know that you and your family enjoyed your stay at Hawar Resort and had a great overall experience. Thank you as well for your helpful suggestions. We appreciate your comment about having more variety in the dinner buffet, as well as having an additional mirror inside the Water Villa. We will share your feedback with the relevant teams and look into these points. It was a pleasure having you and your family with us, and we hope to welcome you back to Hawar Resort again soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. A., Thank you so much for your wonderful review and for the 100% rating. We are very happy to know that you and your family had such a relaxing and comfortable stay at Hawar Resort. It was a pleasure having you with us, and we truly appreciate you taking the time to share your experience. We hope to welcome you and your family back to Hawar very soon for another relaxing stay. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Fahad, Thank you so much for your wonderful feedback and for choosing Hawar Resort by Mantis for your family stay. We are truly happy to know that everything was great and that you enjoyed your overall experience with us. Your perfect score means a lot to our team and is a great motivation for us to continue providing warm and memorable experiences. We sincerely appreciate your kind words and hope to welcome you and your family back to Hawar again soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Fahad, Thank you so much for your kind words and for sharing your feedback with us. We are very happy to know that you enjoyed your stay with us from arrival until departure, and that you are already planning to visit us again. It truly means a lot to our team. We are, however, very sorry that we missed the opportunity to make your wedding anniversary a little more special. We completely understand your disappointment, especially as you had mentioned the occasion when making your reservation. I personally checked your booking, and unfortunately, there was no anniversary arrangement request included in the reservation. Had the request been added to your booking, we would have been very happy to arrange a small anniversary cake and a special room setup for you and your wife. Even if the request had reached us after your arrival, we would still have been more than happy to arrange something special for you. We sincerely apologize that this was missed and truly appreciate you bringing it to our attention. Your feedback will help us ensure that special occasions are given the attention they deserve. We hope to welcome you and your wife back to Hawar Resort by Mantis, and we would love the opportunity to make your next celebration truly memorable. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis