Hawar Resort By Mantis 5 stars

Visited Hawar for the very first time to celebrate my 40th birthday, and I can honestly say I had a memorable one. The atmosphere felt warm, relaxing, and truly special, exactly what I wanted to mark such a milestone. The resort is absolutely beautiful, with facilities and offers to help you unwind. There was never a dull moment either; there were plenty of activities to choose from, so whether you’re looking for something adventurous or simply want to take it easy, Hawar has something for everyone. One of the highlights was the beach. It’s stunning, peaceful, scenic, and the perfect place to recharge. The ocean and surrounding views made every day feel like a getaway from real life. The food was delicious. Every meal felt like a treat, and it was clear that great care goes into the dining experience. Special mention to Meddy (Pool bar), Asutosh (Beach Lounge), Ahmed & Noah (Bahri). Of course, the Spa was another standout. Dawa made sure we were well taken care of. The treatments were incredibly relaxing and made me feel completely rejuvenated. Special mention to Innoncencia & Ayu who were kind and thoughtful. Overall, Hawar was a great destination for our celebration—relaxing, enjoyable, and unforgettable. We will definitely be back soon with our family.

I stayed at **Hawar Resort by Mantis** in the **Studio Beach Villa Terrace** on **06/06** to celebrate our anniversary. While the island is beautiful and the room itself was lovely, the overall experience was far below what I'd expect from a 5-star luxury resort. From check-in, everything felt disorganized. The advertised welcome drinks were entirely self-service, and even the transfer boat wasn't the one shown in the promotional material. Upon arrival, we appreciated the fresh towels, but then waited around **25 minutes** at reception for a buggy despite repeatedly asking. We eventually discovered the buggy was waiting outside the whole time. With almost no signage around the resort, walking to the room wasn't straightforward. We arrived at around **2:45 PM** but didn't reach our room until nearly **3:45 PM**. This delay meant we almost missed activities starting at **4 PM**, yet reception never informed us about activity timings or locations. We had to ask multiple staff members just to find the activity area. The complimentary bicycles were another disappointment. Most of the ones we checked were rusty, worn out, or had chains that had come off, making them unusable. For a luxury resort where cycling is a primary way to explore the island, this is unacceptable. The room was excellent, but despite being a long-standing **Accor** member and completing my pre-arrival room preferences through the app, none of my requests were acknowledged. Later that evening, the air conditioning also started leaking water inside the room. We were also disappointed to learn that **horse riding on the beach**, featured in the resort's promotional material, is no longer offered, and this wasn't communicated before arrival. We later requested a paid upgrade to a pool villa. Despite waiting another **15–20 minutes**, we were simply asked to keep waiting. We requested a callback regarding availability but never received one. At the bar, we confirmed the Buy 1 Get 1 drinks offer before ordering. Around **30 minutes later**, we were told it only applied if both drinks were identical, contrary to what we had been told initially. After speaking with the supervisor, they honoured the original understanding. When we asked for à la carte dining, we were sent to another restaurant, only to be told it was available only via room service. Thankfully, the restaurant manager overheard us and kindly accommodated us with a table. This was also our anniversary. Accor hotels usually acknowledge special occasions with a small gesture, but there was no recognition whatsoever. The only reason I'm giving **2 stars instead of 1** is because of **Ahmed**, the restaurant supervisor/manager. He listened to our concerns, was genuinely kind, and did everything possible to improve our evening. He deserves recognition. The island and villas are stunning, but luxury hospitality is about service, communication, and attention to detail. Unfortunately, those were consistently lacking. For a resort positioning itself above established luxury brands, the service felt closer to a 3-star property than a true 5-star experience.

It wasn’t a pleasant experience not as a place but as a service from the hotel While we are taking the highest rate villa we are getting a delaying service and we got ignored when we ask for a buggy (golf car) We ask the have a special occasion for our anniversary and they keep a birthday celebration, we called them about this mistake and they lie to us and said it’s the agent mistake they didn’t mention, we go back to the agent they send for the Hotel it’s an anniversary celebration. While speaking with them they ok we will fix it don’t worry and they did not ( paid celebration) They make our day very bad we can’t memorize this day as it’s supposed to be, even we didn’t touch the cake just waiting for the correct cake. This is the first time it’s happened to me while im staying in any of ALL accor hotels I wasted my money for nothing Also the ceramic cups are not fully cleaned there was some coffee stains on the cup.

I was on a late birthday trip with my wife, the resort is very beautiful and has a lot of things to do, I booked the two bed room overwater villa and I am very happy and satisfied that I did it, it was very comfortable, with high privacy and clean, the staff was very helpful and I would like to thank ( Ghiyas ) he was at the peak of kindness and respect, and I would like to request more attention at bahri restaurant and increase the food dishes, but in general it was good, unfortunately I couldn't try sea salt restaurant because it was under maintenance, it was a nice experience and I will definitely repeat it in the future, thank you