Dear Mr. Abdulla, Thank you so much for your wonderful rating and for taking the time to share such detailed feedback with us. We are really happy to know that you and your family enjoyed your stay and that our team helped make it a memorable one. It is especially lovely to hear your kind words about Mr. Moosa, Mr. El Mehdi, Mr. Mamun, our DJ, and the rest of the team. We will definitely share your appreciation with them. We are also happy to know where we can improve, and we truly appreciate you pointing these areas out to us. We will share your comments with the relevant departments for their follow-up and improvement. We look forward to welcoming you and your family back to Hawar Resort by Mantis very soon! Warm regards, Muneera Albalochi Guest Experience Manager

Dear Ms. Sara, Thank you for sharing your feedback with us. We sincerely apologize that some areas of your stay did not meet your expectations. We truly appreciate your honest comments and will share them with the relevant teams so we can work on improving them. If you would be happy to share more details about your experience, please feel free to email me directly at mu… I would really appreciate hearing from you about the areas you feel we need to improve. We hope to have the opportunity to welcome you again and provide you with a better experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis mu…

Dear Mohamed, Thank you so much for your wonderful 100/100 review! We’re truly happy to know you had such a relaxing and enjoyable weekend at Hawar. It’s great to hear that you enjoyed the watersports, spa, and all the activities. We especially appreciate you mentioning Precious we’ll make sure she receives your kind words. Thank you also for choosing Hawar and for your recommendation. We look forward to welcoming you back for another blissful stay soon! Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Reem, Thank you for sharing your lovely feedback with us. We’re very happy to know that you and your family had a great experience at Hawar and enjoyed the kids’ pools, kids club, and the warm service from our team. We also truly appreciate your honest comments about the food choices and the prices of the water activities. Your feedback is important to us, and we will share it with the relevant teams as we continue to improve our guests’ experience. We hope to welcome you and your family back to Hawar again soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Manar, Thank you so much for your lovely words We’re very happy to know you enjoyed your stay and felt welcomed by our team. A special thank you for mentioning Michael and Niloy. We’ll be sure to share your kind words with them. We also truly appreciate your suggestion regarding the beach swimming area and will share it with the team for review. We look forward to welcoming you back to Hawar very soon! Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ahmad, Thank you for sharing your honest feedback with us. We’re happy to hear that most of your stay was above expectations and that you were pleased with our team and accommodation. We’re sorry that your restaurant experience did not meet expectations we will share your feedback with our F&B team for review. We truly appreciate your feedback as it helps us improve. We hope to have the chance to welcome you and your family again and provide a better dining experience next time. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Abdullah, Thank you so much for your lovely feedback. We’re very happy to know you and your family enjoyed your stay and found our team and service excellent. A special thank you for mentioning our Water Sports team. We’ll be happy to share your kind words with them. We also appreciate your feedback on the concierge and entertainment, and we’ll share it with the team as we continue to improve. We hope to welcome you and your family back to Hawar very soon. 🤍 Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Sara, Thank you so much for your lovely feedback. We’re very happy to know that you and your family had a wonderful stay and felt well taken care of by our team. It’s especially nice to hear your kind words about our reception and buggy teams, especially how they continued to welcome guests with a smile despite the heat. We’ll be happy to share your comments with them. We also appreciate your feedback about the water bottles and will share it with the team. We truly hope to welcome you and your family back to Hawar again soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Anwar, Thank you so much for your wonderful feedback! We’re very happy to know that you enjoyed the villa, food, and service and that your trip was smooth and memorable. It was a pleasure having you with us, and we hope to welcome you back to Hawar again soon! Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Huwa, Thank you for sharing your feedback with us. We’re happy to hear that you and your family enjoyed your stay and loved the villa and suite. We’re sorry that the lunch options did not meet your expectations, and we also understand your comment about the heat on the boat. We truly appreciate you sharing these points with us, as they help us improve. We hope to welcome you and your family back to Hawar for another enjoyable stay soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Aysha, Thank you so much for your lovely feedback and for choosing to stay with us at Hawar Resort by Mantis. We are truly happy to hear that you had such an enjoyable and relaxing stay, and it is wonderful to know that our team made you feel welcomed and well taken care of. Your kind words mean a lot to all of us, especially to our colleagues who take great pride in creating warm and memorable experiences for our guests. And hearing that you are already planning another trip to Hawar honestly made us smile! We will be delighted to welcome you and your family back and create more beautiful memories together. Thank you once again for your trust and for recommending us to others. We cannot wait to see you again at Hawar. Warm regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Aswathi, Thank you so much for your lovely feedback. It truly made us happy to read your kind words. We are so glad to know that you and your family enjoyed your stay and felt well taken care of by our team. Your special mention of our team members means a lot to us, and we will be very happy to share your kind words with them. We are also very happy that you noticed the care our team puts into the island, plants, and surroundings. It means a lot to us when our efforts are noticed and appreciated by our guests. Thank you again for the wonderful 100/100 and for recommending us. We truly hope to welcome you and your family back to Hawar very soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Rasha, Thank you so much for taking the time to share your feedback with us. We are very happy to know that you and your family enjoyed your stay and that you were pleased with our team, breakfast, and the overall experience. We truly appreciate your 90/100 rating and your 10/10 recommendation. We are sorry, however, to hear about the cleanliness of the sofa in your room. This is not the standard we want to provide, and we appreciate you bringing it to our attention. We will share your feedback with our Housekeeping team so they can follow up and make sure this is properly checked. Thank you again for your kind feedback. We hope to welcome you and your family back to Hawar Resort soon and make your next stay even better. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Inarvi, Thank you so much for your wonderful feedback and for choosing Hawar Resort again for your second visit. It truly makes us happy to hear that you enjoyed your stay even more this time and noticed the improvements in our service, food, buggy service, and response to special requests. Knowing that you felt genuinely cared for means a lot to all of us. Thank you as well for your kind words about our General Manager, Mr. Dennis, and our team members. Your appreciation truly means a lot to us, and we will be very happy to share your kind words with the team. We are especially happy that you enjoyed the birthday surprise, towel decorations, activities, dining, and the service throughout your stay. Thank you again for the amazing 100/100 and for recommending us. We truly appreciate your support and are already looking forward to welcoming you, your family, and friends back to Hawar very soon. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Hessa, Thank you for taking the time to share your feedback with us. We are very happy to know that you enjoyed the cleanliness of your room and were pleased with our team and other services during your stay. At the same time, we are truly sorry that the transportation timing and the delay during your arrival affected your experience and limited the time you had to enjoy the pool and the resort facilities. Kindly note that our boat service from Durrat Al Bahrain normally departs between 2:30 PM and 3:00 PM. The arrival time at the island can vary depending on the boat movement and weather conditions. We understand, however, that arriving later than expected meant you had less time to enjoy the resort, and we appreciate your feedback on this. We also sincerely apologize for the difficulty you faced when trying to reach us regarding your reservation. We understand how frustrating it must have been to call several times and not receive the support you expected. I would really appreciate it if you could share more details about your booking experience with me directly at mu… I would like to better understand what happened and review this with the concerned team so we can improve our communication and service. Thank you again for your honest feedback and for highlighting the areas where we can do better. We truly appreciate your positive comments about our team and cleanliness, and we hope to have the opportunity to welcome you and your family again for a much smoother and more enjoyable experience. Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Mariam, Warm greetings from Hawar Resort by Mantis. Thank you for sharing your feedback with us. I’m very sorry to hear that you experienced delays and communication difficulties, especially with the Front Office. I would really appreciate it if you could share a little more with me about which requests were delayed or not completed, and where you felt the communication was difficult. This will help me understand exactly what happened and follow up with the team properly. You are very welcome to email me directly at Mu… I would be happy to hear from you personally. Thank you again for helping us improve. We truly appreciate your feedback and hope to welcome you and your family again. Warm regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. N. A., Warm greetings from Hawar Resort by Mantis, and thank you once again for choosing to stay with us. It was truly a pleasure speaking with you yesterday, and we really appreciate you taking the time to speak with us openly and share your feelings about your last stay. First of all, I am very sorry that your children’s experience was not as happy as we would have wanted, and that they could not fully enjoy the beach and pool during their holiday. As I mentioned during our conversation, we carefully reviewed what happened. Please rest assured that we genuinely care about our little guests, and their safety and well-being are always very important to us. At the same time, we kindly ask for your support in making sure that the children remain accompanied by their parents or nanny going forward. Having them accompanied will help us all ensure that they are safe, comfortable, and able to enjoy their time at Hawar happily. I would also like to clarify the support and follow-up you received during your stay. Our Supervisors and Duty Managers are responsible for managing their respective areas and are fully authorized to represent their department heads whenever they are not available. In your case, both the Kids Club Supervisor and the Front Office Duty Manager met with you personally and followed up with you regarding the situation. At Hawar Resort by Mantis, we trust our Leaders and Supervisors and give them the full authority to represent their departments and take care of our guests. This allows us to respond quickly and support our guests without making them wait for a department head to be available. I would also like to personally reassure you that Hawar Resort by Mantis Management has taken your concerns very seriously. As I mentioned to you during our phone conversation, we never take any guest concern lightly. Our guests are very important to us, and we always want them to feel heard, supported, and genuinely cared for. It honestly made us very happy to hear that you would like to come back and that, despite the difficulties, you enjoyed our resort and were happy with our team. We would be very pleased to welcome you and your family again. You also mentioned that you may bring your parents with you next time, and it would be a real pleasure for us to welcome them to Hawar as well. As discussed, we would love for your little ones to have another opportunity to enjoy the beach and pool experience they unfortunately missed during their last visit. As a gesture of care from our side, if you book a Studio Beach Villa with Pool, we would be happy to upgrade you to a Beach Villa with Pool, subject to availability. If you book a Beach Villa with Pool, we would be happy to upgrade you to a Two-Bedroom Beach Villa, also subject to availability. Kindly note that the upgrade will be for the room category only. Any additional guests, meals, or other applicable charges will remain payable according to the booking. We are genuinely looking forward to seeing you, your family, and of course our little champions again. We hope that next time we will see them enjoying the sea, swimming in the pool, playing, and making all the happy memories that every family should take home from Hawar. Please note: I have also sent you a separate email and copied our Reservations Team on it. Whenever you are ready to plan your next visit, please feel free to reply directly to that email. Our Reservations Team will be more than happy to assist you with your booking and help make all the arrangements for your return to Hawar as smooth and easy as possible. Thank you again, Mr. N., for your time, your openness, and for giving us the opportunity to listen and understand your experience better. We truly look forward to welcoming you, your family, and hopefully your parents to Hawar very soon. It will be our pleasure to take care of you all and create a much happier and more enjoyable island experience for your next visit. Warm regards, Muneera Al Balochi Guest Experience Manager Hawar Resort by Mantis

Dear Mr. Mohammed, Thank you so much for your wonderful feedback and for sharing your birthday experience with us. We are very happy to know that our team made you feel welcomed and helped make your special day even more memorable. We truly appreciate your kind words and your recommendation. We also value your suggestion and will continue looking for ways to enhance our dining experience. We look forward to welcoming you back to Hawar for another memorable stay! Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis

Dear Ms. Hasna, Thank you for your lovely feedback and for the 90% score. We are very happy to know you enjoyed your stay, especially the cleanliness, food, and the warm welcome from our team. It means a lot to us that you would recommend Hawar Resort by Mantis to your family and friends. We look forward to welcoming you and your family back again soon! Warm regards, Muneera Albalochi Guest Experience Manager Hawar Resort by Mantis