ibis budget London Heathrow Central 3 stars

Customer review rating (ALL Rating) 3.9/5 574 reviews

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700 Bath Road, Hertz House, Cranford, TW5 9TW HOUNSLOW, United Kingdom

Description

Hotel extras

  • Hotel Hoppa Shuttle bus to Heathrow T2& T3 and T5 - https://www.hotelhoppa.co.uk/services/

  • Family rooms available

  • Car parking for in-house guests is £13 and coach parking for £30 for 24 hours.

  • 30 minutes away from Thorpe Park

  • 45 minutes from Central London by public transport

Our accommodation(s)

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Hotel location

ibis budget London Heathrow Central

700 Bath Road, Hertz House, Cranford
TW5 9TW HOUNSLOW
United Kingdom

GPS:51.478954, -0.409147

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Restaurant

Our on site restaurant serves breakfast, tasty meals and worldwide beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  574 reviews

TripAdvisor Rating  4.0/5  2,986 reviews

Great room

Customer review rating 4.5/5

Paula C. Families - Confirmed reviews ALL

The air conditioning was a god send, slept really well, bed comfortable room lovely and clean. The only downside was the shower head very old needed changing and water soaked the bathroom floor. One lift was out of order so it took AGES to get anywhere so used the stairs when we had no suitcases

Customer review rating 2.0/5

Kevan G. Business - Confirmed reviews ALL

The company had taken two lots of amounts from my bank account . A day later you had also taken another amount from my credit card just under £300 pounds it has still not been resolved. However the staff are always helpful

Dear Kevan, Thank you for taking the time to review your stay. We are pleased that you found our staff to be helpful. Our team strives to provide excellent service, and it's always rewarding to hear positive feedback from our guests. However, we are sorry that your stay did not fully meet your expectations. We understand the inconvenience caused by the double charging issue and are actively working to resolve this matter swiftly. Moreover, we acknowledge your concerns regarding the food pricing and are reviewing our pricing strategy to ensure it provides value for our guests. Finally, we regret to hear about the lift issues and are taking immediate steps to address this to prevent future occurrences. Nonetheless, we hope you had the chance to experience our on-site restaurant during your stay! We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Manisha Costa G. service agent

Air conditioning is hit and miss

Customer review rating 3.5/5

Sean R. Business - Confirmed reviews ALL

Always clean rooms - friendly staff on arrival but it’s such a shame that some rooms the air con don’t work at all or if your lucky the air con is brilliant in some rooms

Dear Sean, Thank you for taking the time to share your experience at our hotel. We are delighted that you appreciated the clean rooms and the friendly staff upon your arrival. Our team strives to maintain high standards of cleanliness and hospitality. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of a fully functional air conditioning system, especially when staying near an active airport like Heathrow. We are continuously working with our maintenance teams to ensure that all rooms meet the comfort standards our guests expect. Furthermore, your feedback has been passed on to our facilities management to prevent such issues from affecting future stays. Nonetheless, we hope you had the chance to experience our on-site restaurant during your stay! We hope to welcome you back. Kind regards Manisha Costa Guest service agent

Broken lift

Customer review rating 2.5/5

N. Solo - Confirmed reviews ALL

The stay was fine for the one night I stayed for an early flight the following morning. The hotel clean and quiet. The only problem was the lift situation. There are two lifts and one of them was not in service, which cause pretty serious congestion the following morning when guests were trying to check out and leave - most needing to get to Heathrow for flights.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are delighted that you appreciated the cleanliness and the quiet environment of our hotel. Our team works diligently to ensure a clean and serene setting for our guests, and it's rewarding to know these efforts resonated with you. However, we are sorry that your stay did not fully meet your expectations. We understand the inconvenience caused by the lift situation during your stay. Please know that maintaining all facilities in perfect working order is a priority for us, and we have addressed the issue to prevent future occurrences. Finally, it is wonderful that you found our location suitable for your travel needs. Being positioned conveniently close to Heathrow, our hotel aims to provide a perfect stopover for guests like yourself, ensuring a stress-free journey to the airport. We hope to welcome you back. Kind regards Manisha Costa Guest service agent

Well located, good stay and excellent staff

Customer review rating 5.0/5

Simao X. S. Families - Confirmed reviews ALL

Was very comfortable and would prefer to stay again

Dear Simao Xavier, We really appreciate this positive review about your stay. It is wonderful that you had such a great experience at ibis budget London Heathrow Central. We are delighted that you enjoyed the prime location, the comfort of your stay, and the friendliness of our staff, particularly our Goan team members. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. Our team strives to provide a welcoming and efficient service to all our guests, ensuring a pleasant stay from arrival to departure. We look forward to welcoming you back. Kind regards Manisha Costa Guest service agent

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Other web-users rate our hotel

  • 1,729 reviews 8.6/10 Location
  • 2,437 reviews 6.1/10 Room
  • 1,956 reviews 7.4/10 Service
  • 91 reviews 6.1/10 WiFi
  • 1,156 reviews 6.6/10 Cleanliness
  • 672 reviews 2.3/10 Amenities
  • 588 reviews 6.3/10 Breakfast
  • 568 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.