SO/ Maldives 5 stars

Dear Michael, Chic greetings from SO/ Maldives! We are truly delighted to hear that you had such an enjoyable vacation and that you appreciated the excellent food, friendly hospitality from our team, convenient location, cleanliness, and overall service throughout your stay. At the same time, we sincerely regret to learn that the bed and pillows did not meet your comfort expectations and caused discomfort during your sleep. Please accept our apologies for this inconvenience. Your feedback is truly valuable to us, and we will certainly share it with the relevant team as we continuously work to improve our guest experience. Thank you once again for choosing SO/ Maldives. It was our pleasure to host you, and we sincerely hope to welcome you back again for an even more comfortable and memorable island getaway in the future. Warm regards, Viu – Guest Experience

Dear Muna, Chic greetings from SO/ Maldives! We are truly delighted to hear that your first visit to SO/ Maldives was such an exceptional and memorable experience, and even more pleased to know that it certainly will not be your last. It is wonderful to hear that you already miss your villa and that you enjoyed the amazing service, beautiful getaway, and warm hospitality from our team throughout your stay. A very special thank you for recognizing Maria and the entire team for helping make your holiday so enjoyable and unforgettable. Your kind words will certainly be shared with everyone. Thank you once again for your generous recommendation and support. It was our absolute pleasure to host you, and we sincerely look forward to welcoming you back to SO/ Maldives for another unforgettable island escape in the future. Warm regards, Viu – Guest Experience

Dear Suha, Chic greetings from SO/ Maldives! We are pleased to know that you enjoyed the villa experience and especially the food offerings across the resort. Your kind recognition of Yousra and Nahid from our Sales team is truly appreciated and will certainly be shared with them. At the same time, we regret that certain aspects of the service experience did not fully meet expectations. Your comments regarding guest services, amenities, and in-villa details have been carefully noted as we continue to review and refine the guest experience across all touchpoints. We appreciate your valuable feedback and hope to have the opportunity to welcome you back again in the future. Kind regards, Viu – Guest Experience

Dear Gregory, Chic greetings from SO/ Maldives! We are pleased to know that you enjoyed the villa experience and appreciated the service provided by Luna and our housekeeping team. At the same time, we regret the disappointment caused by the cancellation of the Coral Garden snorkeling excursion. Certain shared excursions are subject to minimum participation requirements for operational reasons, and we understand how disappointing this was, particularly given your interest in snorkeling and marine experiences. We also note your comments regarding package inclusions and communication consistency across teams. Feedback such as yours is valuable as we continue improving coordination and clarity throughout the guest journey. We appreciate your perspective and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Rebecca, Chic greetings from SO/ Maldives! We are delighted to know that you enjoyed the resort overall and that our restaurant and spa teams contributed positively to your experience. Your kind recognition of Luna, Maseeh, Claire, KC, and Dina is truly appreciated and will certainly be shared with them. We are also pleased to know that you enjoyed your dining experience at Hadaba. At the same time, we regret that certain aspects of your stay did not fully meet expectations, particularly regarding the Guest Experience Maker and overall island concept. SO/ Maldives is designed around a contemporary lifestyle atmosphere on a lagoon-based island setting, which may differ from the more traditional resort experiences found elsewhere in the Maldives. We appreciate your honest perspective and are glad to know that despite these points, you were still able to enjoy your stay with us. We wish you all the best in your future travels. Kind regards, Viu – Guest Experience