SO/ Maldives 5 stars

Dear Saurabh, We regret to learn that certain aspects of your stay did not meet your expectations. As previously clarified, once the concern regarding the cake was brought to our attention, a replacement was promptly arranged for you. Regarding the matter of a team member approaching the villa, our staff followed established protocol by knocking three times and announcing their presence prior to attempting to open the door. Upon noticing that the villa was occupied, the team member did not enter. With regard to the photoshoot, we sincerely apologize that the hard copy of the photo was not delivered as expected. Upon review, it was confirmed that the team communicated respectfully and that the soft copy of the photograph was shared with you. We appreciate the opportunity to clarify these points and wish you well in your future travels. Kind regards, Viu – Guest Experience

Dear Dhananjay, Thank you for sharing your feedback. We are pleased to know that you had an enjoyable stay overall. We appreciate your suggestion regarding additional complimentary activities. Our resort offers a curated selection of experiences designed around our lifestyle concept, and your comments have been noted as we continue reviewing ways to further enhance the activity program for our guests. We appreciate your perspective and wish you all the best in your future travels. Kind regards, Viu – Guest Experience

Dear Ibrahim, We are delighted to hear that you had such a satisfying and relaxing stay with us. It is wonderful to know that you enjoyed the comfort and modern design of your villa, as well as the variety and quality of the dining experiences throughout your visit. A special thank you for recognizing Anaa, your Guest Experience Maker, for taking such great care of your family and ensuring everything was perfect during your stay. Your kind words will certainly be shared with her. We are also very pleased to know that our sustainability efforts were appreciated, as this remains an important focus for us. Thank you for your recommendation, and we truly hope to welcome you and your family back to SO/ Maldives for another memorable getaway in the future. Warm regards, Viu - Guest Experience

Dear Jiri, We are truly delighted to hear that you were very satisfied with your experience and that you are already looking forward to returning in the near future. It is especially rewarding to know that you enjoyed the warm hospitality of our team, the well-organized scuba diving experiences, and the excellent cuisine throughout your stay. A special thank you for recognizing Arshad, your Guest Experience Maker, for taking such great care of you, as well as the team at Citronella Restaurant. Your kind words will certainly be shared with them and will mean a great deal. It was a pleasure hosting you, and we look forward to welcoming you back to SO/ Maldives for another memorable stay soon. Warm regards, Viu - Guest Experience

Dear Ksenia, We are truly delighted to know that you enjoyed the overall atmosphere of the resort and appreciated the balance between relaxation and vibrant energy that we aim to create. Your kind recognition of the team means a great deal to us. Building a passionate and dedicated team is at the heart of what we do, and it is incredibly rewarding to know that their efforts left such a positive impression throughout your journey — from the airport welcome to the restaurants and daily interactions around the island. We are especially pleased that you enjoyed the dining experiences, Arabic cuisine, breakfasts, music ambiance, and the quality of rest and privacy across the resort. Your observations reflect exactly the experience we aspire to offer our guests. Thank you as well for sharing your professional insights and constructive recommendations. We truly value the time and thought you have invested in your feedback. Your suggestions regarding the Lazuli menu, pool service enhancements, guest amenities, breakfast offerings, reception experience, and community-driven activities have been carefully noted and will be shared with the relevant teams for consideration as we continuously evolve the guest experience. We also sincerely appreciate your kind acknowledgment of our Russian-speaking team members, restaurant colleagues, housekeeping team, Lazuli staff, breakfast chef, and airport hosts. While names may be forgotten, your appreciation will certainly reach everyone and will mean a great deal to the entire team. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back to SO/ Maldives for another stylish and inspiring escape in the future. Warm regards, Viu - Guest Experience