Mercure Melbourne Southbank 4 stars

Customer review rating (ALL Rating) 4.1/5 1,965 reviews

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Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
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Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • Flinders Street Station is a short 5 minute walk from the hotel.

  • Located in the heart of Melbourne CBD close all iconic attractions.

  • 24 hour reception, full breakfast buffet, free Wi-Fi and communal laundry.

  • 275 non-smoking hotel rooms with new beds, air conditioner & kitchenettes in every room.

  • TV with Chromecast is available for your entertainment.

Our accommodation(s)

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Hotel location

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telephone
Fax +61 96901160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DISTRIKT PRESS CAFE

Enjoy a full buffet breakfast, plus freshly brewed coffee with beans from our local supplier Industry Beans. Freshly made meals and snacks available at our Distrikt Press cafe and for in-room orders.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,965 reviews

TripAdvisor Rating  4.0/5  8,180 reviews

Only one lift working

Customer review rating 2.0/5

Dean L. Couples - Confirmed reviews ALL

Too many people trying to use the lift. Dangerous situations. Could not use the fire escape, the doors locked behide you. People were very frustrated

Would stay again

Customer review rating 4.0/5

Michelle Families - Confirmed reviews ALL

Room was comfortable, good location and the breakfast was great. The bathroom really needs updating or a good scrub and one of the lifts was out of action which meant long waits. Overall we were happy with our stay.

good location

Customer review rating 3.5/5

Daveg Business - Confirmed reviews ALL

had to wait to check in, outside door was locked, no-one visible inside, found the intercom eventually someone came

Location is excellent food was great,

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Stayed one night which was tremendous

Very disappointing

Customer review rating 1.0/5

Michael C. Business - Confirmed reviews ALL

Dirty room, the couch was disgusting and the cups in the room weren't clean. I am a long term visitor to this hotel and I have never experienced this before. I was locked out of my room on the second morning and there wasn't enough staff on hand to get things sorted out. Probably my last stay here ever.

Dear Michael C., We sincerely apologize for the disappointing experience you encountered during your recent stay at Mercure Melbourne Southbank. Your feedback is invaluable to us as it allows us to address areas of concern and continuously improve our services. We are deeply sorry to hear about the cleanliness issues you encountered in your room, particularly with the couch and the cups. Please be assured that this does not reflect the high standards we strive to maintain. We have already taken immediate action to rectify these cleanliness issues and reinforce our housekeeping procedures to ensure such incidents do not occur in the future. Regarding the inconvenience you faced with being locked out of your room and the lack of staff availability to promptly assist you, we understand the frustration this must have caused. We are currently reviewing our staffing levels and procedures to ensure that all our guests receive the prompt and attentive service they deserve. We appreciate your patience and understanding throughout this process. As a gesture of goodwill, we have offered you a complimentary night's stay, although we understand if you choose not to redeem it. Nevertheless, please know that we are committed to regaining your trust and would welcome the opportunity to make amends for the shortcomings you experienced during your recent visit. Once again, we sincerely apologize for the inconvenience caused and thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve. Sincerely, Anita, Front Office Assistant Manager

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Other web-users rate our hotel

  • 1,657 reviews 9.6/10 Location
  • 1,895 reviews 5.8/10 Room
  • 1,370 reviews 7.4/10 Service
  • 33 reviews 6.4/10 WiFi
  • 828 reviews 5.2/10 Cleanliness
  • 491 reviews 7.2/10 Breakfast
  • 391 reviews 7.1/10 Value
  • 38 reviews 3.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.