Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 1,223 reviews

Best price
guarantee
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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • The best location Newcastle has to offer.

  • Seven spacious meeting and event spaces with overhead projector and with free Wi-Fi access.

  • On-site parking available.

  • The cafe-bar offers a delicious all-day menu, room service and a breakfast buffet.

  • Comfortable rooms with new beds, free Wi-Fi and TV with Chromecast.

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,223 reviews

TripAdvisor Rating  3.0/5  22 reviews

Best night sleep

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

After a long day travelling we had a great night sleep. Very comfortable room

Dear Sylvie, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson

Awesome stay

Customer review rating 5.0/5

Danielle Couples - Confirmed reviews ALL

Love this place!

Dear Danielle, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with Maddi and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen

Priced right

Customer review rating 3.5/5

Alecia H. Friends - Confirmed reviews ALL

For our needs the price was right. The beds were comfy- however we were awoken during the middle of the night to a fight which was right below our room out the front of the hotel.

Dear Alecia, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies regarding the disturbance, some people don't know how to act in public. They were not guests Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen

Great position

Customer review rating 4.5/5

Matt Business - Confirmed reviews ALL

Terrific value

Don’t stay here

Customer review rating 0.5/5

Courtney Families - Confirmed reviews ALL

Beds were pushed together and had the horrible line down the centre which is annoying. I was served out of date cans and when asked to have replacements they gave me the drinks in cups which had white specs all through it. I called reception and queried this and she advised all of them were out of date and they would refund-which is fine except for they tried to serve me out of date alcohol (by 11 months) with chunks floating in it. Room service food was quite average and cold. There's a night club across the road and cops had to arrive at 4am to break up fights which woke us up from the yelling and screaming. Terrible experience and won't be coming back.

Dear Courtney, Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen

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Other web-users rate our hotel

  • 614 reviews 7.9/10 Location
  • 1,057 reviews 5.1/10 Room
  • 796 reviews 8.3/10 Service
  • 11 reviews 3.8/10 WiFi
  • 608 reviews 4.9/10 Comfort
  • 471 reviews 3.9/10 Cleanliness
  • 277 reviews 2.9/10 Vibe
  • 248 reviews 2.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.