Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 1,432 reviews

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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,432 reviews

TripAdvisor Rating  3.0/5  26 reviews

Well located. Clean. Good customer service

Customer review rating 5.0/5

Veronica Couples - Confirmed reviews ALL

Good location for what we needed. Ease of access. Clean and tidy. You can See it’s in the processes of renovating/tidying an older building so not perfect but freshly painted/appointed rooms with no odours- not even from the work that’s been done. Personal note and gift from the manager was an unexpected nice touch. Staff were inviting and helpful. Considering it was on the cheaper side I was very pleasantly surprised! I would recommend!

Well located

Customer review rating 3.0/5

N/a Families - Confirmed reviews ALL

Good reception but poor house keeping.

Mouldy, Dusty, Noisy

TripAdvisor rating 1.0/5

KaylaPowell112 TripAdvisor review

Recently stayed here, on arrival staff were very friendly. However the room was run down, bathroom was stained and mouldy, very dusty, we could not use the air con due to it being so noisey we were unable to sleep, on top of that we could hear everything from the neighbouring rooms which kept us up most of the night. Extremely disappointed in the place and would avoid at all cost.

Great Place To Stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Had a last minute stay due to change of travel plans. The girls at reception were absolutely marvellous and made everything possible to make our stay comfortable.

Dear Micheal We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad our staff made you feel really comfortable as that is our aim for all our guests to feel comfortable and relaxed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

Good location

Customer review rating 4.5/5

Anne Couples - Confirmed reviews ALL

A nice stay. Rooms are looking a little dated and the cleaning could be improved but will stay again.

Dear Anne We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that the cleanliness of your room was not up to standard, I will pass this along to housekeeping to ensure this does not happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

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Other web-users rate our hotel

  • 668 reviews 7.9/10 Location
  • 1,177 reviews 5.3/10 Room
  • 915 reviews 8/10 Service
  • 662 reviews 4.9/10 Comfort
  • 521 reviews 4.1/10 Cleanliness
  • 298 reviews 3.5/10 Vibe
  • 260 reviews 2.9/10 Amenities
  • 213 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.