Swissôtel Resort Kolasin 4 stars

Customer review rating (ALL Rating) 4.5/5 376 reviews

Swissôtel Resort Kolasin - Image 1
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Description

Hotel extras

  • Stunning Location & Direct Access to Slopes

  • Convenient Location

  • Mountain-Style Accommodation

  • Two Restaurants with Après-ski Terrace, The Morel & Blend

  • Calmé Spa & Wellness

Our accommodation(s)

Studio

Swiss Signature Room

  • 2 pers. max
  • 27 / 290 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Mountain view

Hotel location

Swissôtel Resort Kolasin

Ski centar 1600, Kolasin
81210 KOLASIN
Montenegro

GPS:42.842601, 19.63911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  376 reviews

Customer review rating 5.0/5

Marija D. Families - Confirmed reviews ALL

I had an excellent experience at Swissôtel Resort Kolasin in Kolašin. The hotel offers a beautiful mountain atmosphere, elegant and comfortable rooms, and outstanding service. The staff were professional, friendly, and always ready to help, which made the stay even more enjoyable. Everything was well organized, clean, and of a high standard. I especially appreciated the peaceful surroundings and attention to detail. I would highly recommend this hotel to anyone looking for a relaxing and luxurious mountain getaway.

Customer review rating 3.0/5

Michiel D. Families - Confirmed reviews ALL

Hotel is nice and modern, but as it was low season we felt a bit out of place. There is really nothing else around than skiing. The restaurant is quite pricey, but food was good. The rooms are nicely decorated, but already show some signs of usage like the bathroom door not shutting properly and the lights not working. Also, the matress is so hard, never experienced that before. They are not too familiar with the Accor Program, welcome drink was unclear, preference list as Platinum member definitely not observed. All by all good place, but wouldn’t recommend.

Dear MICHIEL D., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Kolasin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 2.0/5

Maro C. Couples - Confirmed reviews ALL

We stayed in a very spacious and nice apartment at an affordable price, but… Everything at the resort seems to function without much logic. People book this rather expensive hotel because of the ski-in/ski-out convenience, yet upon arrival we were told that the ski depot had been rented out to an external company—which was closed—so we couldn’t use it at all. As a result, we had to use our car in the garage as a ski storage, which is far from practical. The restaurant prices are higher than in even better resorts in Austria, and the same goes for the massages. On top of that, the air conditioning in the massage room cannot be adjusted, making it both too cold and too noisy. Overall, quite disappointing and, honestly, ridiculous.

Dear MARO C., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Kolasin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +382 20… if you wish to discuss this matter in further details. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 5.0/5

Jelena D. Couples - Confirmed reviews ALL

Everything was great.

Dear JELENA D., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 5.0/5

Aleksa I. Friends - Confirmed reviews ALL

Stayed 1 night only, but managed to see that the hotel is up to the full standards. Absolutely all hotel staff is very kind and professional. Flexible with check in and out. Food is excellent as well as available facilities.

Dear ALEKSA I., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team

Other web-users rate our hotel

  • 167 reviews 8.7/10 Location
  • 350 reviews 7.5/10 Room
  • 386 reviews 8.1/10 Service
  • 9 reviews 5.2/10 WiFi
  • 255 reviews 5.9/10 Food
  • 192 reviews 9.6/10 Vibe
  • 151 reviews 8.5/10 Breakfast
  • 140 reviews 4.8/10 Wellness Area

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