Dear Mr. V. S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Swissôtel Resort Kolašin. We are sorry to learn that your experience did not meet your expectations. We understand the importance of comfort, attentive service and consistency in creating a pleasant stay, and we regret that some aspects of your visit fell short of what you had hoped for. As a four-star property, Swissôtel Resort Kolašin is committed to continuously enhancing its services and providing a high standard of hospitality. Your comments are valuable to us and will be carefully considered as we continue working to improve our guests’ experience. Thank you again for sharing your perspective. Kind regards, Swissôtel Resort Kolašin Team

Dear Iurii, Thank you for sharing your feedback with us. We sincerely apologize that the room temperature did not meet your expectations during your stay. Given our resort’s mountain location, temperatures can drop unexpectedly, even during periods when the weather may seem relatively mild. We understand how important a warm and comfortable room is, and we truly regret the discomfort this may have caused. Our team is always available to assist our guests and provide portable heaters whenever needed to help ensure their comfort. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Swissôtel Resort Kolašin Team

Dear Mira, Thank you for sharing your experience with us. While we are pleased to hear that you enjoyed many aspects of your stay, we are truly sorry that the room temperatures and the temperature in the spa area affected your comfort and overall experience. Given our resort’s mountain location, temperatures can drop unexpectedly, especially during seasonal transitions. We understand how essential a warm and comfortable environment is, particularly when visiting a mountain resort, and we sincerely regret that this was not your experience. Our team is always available to assist our guests and provide portable heaters whenever needed. We are especially sorry to hear that you felt unwell following your stay. We understand how disappointing this must have been and sincerely apologize for the discomfort you experienced. Thank you for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay that reflects the standards of Swissôtel. Warm regards, Swissôtel Resort Kolašin Team

Dear Mr. Setmir, Thank you for taking the time to share your feedback following your stay at Swissôtel Resort Kolašin. While we appreciate your positive remarks regarding our facilities, we are truly saddened to learn that your overall experience left you disappointed. Please accept our sincere apologies for the concerns you encountered regarding the room temperature, breakfast, and the service provided by our reception team. At Swissôtel Resort Kolašin, creating comfortable and memorable experiences for our guests is at the heart of everything we do. We fully understand how important a warm and comfortable room, attentive service, and a quality breakfast are to an enjoyable stay, and we sincerely regret that we did not meet your expectations on this occasion. Please rest assured that your comments have been shared with the relevant departments and will be carefully reviewed as part of our ongoing efforts to improve the guest experience. We value your feedback and hope to have the opportunity to restore your confidence in us and provide you with a much more positive experience in the future. Kind regards, Swissôtel Resort Kolašin Team

Dear Mr. A., Thank you for taking the time to share your feedback following your stay at Swissôtel Resort Kolašin. We are pleased to know that you appreciated our location and the beauty of the hotel. At the same time, we are truly sorry to learn that your overall experience was affected by the room temperature and the service you received upon arrival. At Swissôtel Resort Kolašin, the comfort and satisfaction of our guests are at the heart of everything we do. We fully understand how important a warm and comfortable room is for a restful night's sleep, and we sincerely regret the discomfort you experienced during your stay. We are equally concerned to learn that the welcome you received did not reflect the genuine hospitality, warmth, and attentive service that we strive to provide to every guest. Your feedback has been shared with the relevant teams and will be carefully reviewed as part of our continuous efforts to improve the guest experience. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust and provide you with a much more enjoyable stay in the future. Kind regards, Swissôtel Resort Kolašin Team

Dear Mr. Dejan, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially while travelling with your baby. Please accept our sincere apologies for the discomfort you experienced regarding the room temperature and for the impression you were left with regarding our service. We fully understand how important comfort and a pleasant environment are when travelling with a young child. We are also sorry to hear that our dinner and the interaction with our reception team did not meet the standards we aim to provide. Your comments have been shared with the relevant departments so that we can review these points internally. We regret that your experience led you to shorten your stay, and we sincerely hope to have the opportunity to welcome you again in the future and provide you with the comfortable and attentive stay you expected. Kind regards,

Dear Karlis, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed the apartment and that our team was able to provide an additional electric heater to ensure a warm and comfortable stay for your family. While the heating season had not yet officially started, the comfort and well-being of all our guests are very important to us, and we are always happy to provide additional assistance when needed, with particular care for the comfort of our youngest guests. We are also sorry that your SPA experience did not fully meet your expectations. The issue with the steam room and the sauna temperature was due to a temporary technical malfunction, which we sincerely regret. Thank you once again for your understanding and for sharing your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you and your family back to Swissôtel Resort Kolašin. Warm regards, Swissôtel Resort Kolašin Team

Dear Robert, Thank you for taking the time to share your feedback following your stay at Swissôtel Resort Kolašin. We are pleased to know that you appreciated your room and its amenities. At the same time, we are sorry to learn that certain aspects of your experience did not fully meet your expectations. Please accept our apologies for the shortcomings you encountered during your dining experience. Providing attentive, efficient, and professional service is a priority for us, and we regret that we fell short on this occasion. Your comments have been shared with the relevant teams and will be carefully reviewed as part of our ongoing efforts to improve. We also appreciate your observations regarding the spa environment. As a family-friendly resort, we are delighted to welcome guests of all ages and strive to create an enjoyable experience for families, couples, and individual travelers alike. We nevertheless value your feedback and will continue to look for ways to ensure that all our guests can enjoy a comfortable and relaxing wellness experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Warm regards, Swissôtel Resort Kolašin Team

Dear Mr. Jacob, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Mr. Prodanović, Thank you for taking the time to share such detailed feedback following your stay at Swissôtel Resort Kolašin. We are truly sorry to learn that your experience did not fully meet your expectations. We especially regret the issues you encountered regarding the room condition, ventilation, cleanliness, and the unpleasant odor, as these are fundamental aspects of guest comfort and should never detract from the quality of a stay. We also understand your concerns regarding the use of air fresheners and are sorry that the measures taken did not improve your experience. We are equally sorry that the activity in the surrounding area affected the peace and tranquility you were hoping to enjoy during your time with us. We understand how important a quiet and relaxing environment is, particularly in a mountain destination, and we regret the inconvenience this caused. At the same time, we were pleased to learn that you appreciated our team, breakfast offering, Wi-Fi service, and departure experience. It is encouraging to know that these aspects of your stay left a positive impression, and we will be delighted to share your kind remarks with our colleagues. Please rest assured that your comments regarding the room condition and cleanliness have been taken seriously and shared with the relevant teams for careful review and follow-up. Feedback such as yours is invaluable in helping us identify areas where we need to improve and ensure a better experience for our guests. We sincerely regret the shortcomings you encountered and hope to have the opportunity to welcome you back in the future and provide you with the comfortable and seamless stay that we strive to deliver. Warm regards, Swissôtel Resort Kolašin Team

Dear Mr. V. K., Thank you for taking the time to share your detailed feedback following your stay at Swissôtel Resort Kolašin. While we are pleased to know that you had an overall satisfactory experience and appreciated several aspects of your stay, we are sorry to hear that certain elements fell short of the standards you expected from us. Your comments regarding the arrival experience, accommodation, cleanliness, breakfast, service and departure are valuable to us. We understand that a truly seamless stay depends on consistency across every part of the guest journey, and we regret that we did not achieve this on this occasion. We have taken note of your feedback regarding the need for more visible management presence. Strong leadership and close attention to our guests' experience are essential to maintaining the level of service we strive for, and your comments will be shared with our management team for further consideration. We genuinely appreciate the opportunity to learn from your experience and hope to have the pleasure of welcoming you back, allowing us to provide a more consistent and memorable stay. Warm regards, Swissôtel Resort Kolašin

Dear Mr. Cicović, Thank you for taking the time to share your feedback with us. We are sorry to hear that the internet connection was not reliable throughout your stay. We will certainly check the connection to make sure everything is working properly and improve the experience for our future guests. We hope to have the opportunity to welcome you again and provide you with a better experience.

Dear, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear PETER B., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team

Dear MILENKO P., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team