Swissôtel Resort Kolasin 4 stars

Customer review rating (ALL Rating) 4.5/5 305 reviews

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Swissôtel Resort Kolasin - Image 1
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Ski centar 1600, Kolasin, 81210 KOLASIN, Montenegro

Description

Hotel extras

  • Stunning Location & Direct Access to Slopes

  • Convenient Location

  • Mountain-Style Accommodation

  • Two Restaurants with Après-ski Terrace, The Morel & Blend

  • Calmé Spa & Wellness

Our accommodation(s)

Studio

Swiss Signature Room

  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Mountain view
See availabilities

Hotel location

Swissôtel Resort Kolasin

Ski centar 1600, Kolasin
81210 KOLASIN
Montenegro

GPS:42.842601, 19.63911

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  305 reviews

Customer review rating 0.5/5

Driton M. Families - Confirmed reviews ALL

My booking experience was extremely disappointing and far below the standards expected from a Swissôtel property. The booking process was unclear and poorly managed, with a lack of transparency and support. Communication was inadequate, and important details were either missing or not respected. Overall, this caused unnecessary stress and frustration for me and my family. For a hotel of this reputation, I expected professionalism, efficiency, and customer care — none of which were delivered during the booking process. Based on this experience, I would not recommend Swissôtel to others unless significant improvements are made in how bookings and customer interactions are handled.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 5.0/5

Pavel S. Couples - Confirmed reviews ALL

Clean, warm, well-furnished rooms. Excellent service, very convenient ski room. Delicious and varied breakfasts.

Dear PAVEL S., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 5.0/5

Rezarta M. Families - Confirmed reviews ALL

My stay at Swissôtel Resort Kolašin was nothing short of outstanding and exceeded every expectation. From the moment we arrived, we were welcomed with genuine warmth, professionalism, and attention to detail that immediately made us feel special. The hotel itself is stunning — elegant alpine architecture, immaculate rooms, breathtaking mountain views, and a peaceful atmosphere that defines true luxury. What truly sets this resort apart, however, is the extraordinary service of the staff. Every single member of the team was attentive, polite, and consistently went the extra mile to ensure our comfort. A very special mention goes to Daniel from the restaurant staff, who turned every meal into a memorable experience. His professionalism, positive attitude, impeccable manners, and sincere care for guests reflect the highest standards of hospitality. Daniel anticipated our needs before we even had to ask and made us feel valued at all times — a rare quality even among top-tier hotels. The food quality was exceptional, with refined presentation, fresh ingredients, and perfectly balanced flavors. Breakfasts were generous and varied, while dinners were elegant and relaxing, enhanced by the warm and attentive service. Swissôtel Resort Kolašin is not just a hotel — it is an experience of refined comfort, genuine hospitality, and flawless service. I highly recommend it to anyone seeking a luxury mountain retreat with a human touch that truly makes the difference. We will definitely return.

Dear REZARTA M., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 4.5/5

Marija R. Families - Confirmed reviews ALL

We enjoyed tour hotel but the best part is your staff which are 100/10!

Dear MARIJA R., We very much appreciate your comments regarding your stay at the Swissôtel Resort Kolasin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swissotel Resort Kolasin Team

Customer review rating 3.0/5

Flamur K. Families - Confirmed reviews ALL

Servis is not good clean is not good Food isent good not space for smoking not space for children

Dear FLAMUR K., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Kolasin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +382 20… if you wish to discuss this matter in further details. Sincerely, Swissotel Resort Kolasin Team

Other web-users rate our hotel

  • 125 reviews 7.9/10 Location
  • 293 reviews 8/10 Room
  • 319 reviews 8.5/10 Service
  • 9 reviews 4.6/10 WiFi
  • 209 reviews 6.9/10 Food
  • 164 reviews 9.6/10 Vibe
  • 130 reviews 8.8/10 Breakfast
  • 122 reviews 5.5/10 Wellness Area

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