Negative points: Mold in the room and shower Broken toilet seat not properly fixed Phone ringing late at night Not enough elevators Too many add ons you have to pay for even for basic service you would think is included Too many emails before arrival drowning our key information Not enough free water Have to Be proactive to get a bed next to pool and buy services like beach lounges Bad/no insulation between the room and the corridor in terms of light and noise and the light in the corridor never turns off No plastic bag in bins in the room Positive: Really nice staff Nice pool Very close the beach Nice food options onsite for dinner although might get sick of them if here longer than a few days Breakfast decent Good size room Onsite coffee shop Close to airport Bracelets to open door are very convenient

There for 5 days, excellent service and great property design. Had many pools to choose from, always had free lounging chairs available. Concierge on WhatsApp super helpful to make reservations anywhere.

Overall we had a wonderful time. The front desk and concierge staff were so kind and helpful. We had a bad experience with the male bartender at the lobby bar on our last night. Put a sour taste in our mouth, but overall the stay was nice

We enjoyed our stay. Staff were so kind friendly and extremely helpful. Excellent staff everywhere especially on the front desk and in the bar upstairs. Thankyou.

Good overall place - rooms are nice even if the wardrobe is tiny; aircon is an issue but just about worked (if you want Middle East cold this is not the place for you); nice restaurants and pool bar with great easy access to the sea. Cala Llonga is a charming little village with good dining options also. Taxis everywhere take about 20 mins / 20-30 euros

Unfortunately, the experience was extremely disappointing and fell well below the standard we expected. I had contacted the hotel in advance and clearly explained that we were travelling as a family, that we were celebrating two birthdays, and that the rooms had been booked together. Despite this, when we arrived, the rooms were allocated on completely different floors — one on the 10th floor and one on the 5th. This caused significant difficulties as I was travelling with an infant and was relying on having my family nearby for additional help. Having to travel between two different floors made this unnecessarily difficult and was particularly frustrating given that the rooms had been booked together. To make matters worse, one of the rooms had a strong and unpleasant smell. The smell was bad enough to give my sister a headache, meaning she could not comfortably spend time in the room. This also meant that she was unable to help with my child as we had planned. What should have been a relaxing family stay instead became unnecessarily stressful. What I found most disappointing was how these issues were handled once we raised them. We made the hotel aware of the problems during our stay, yet rather than feeling that someone took ownership and genuinely tried to help, we were simply told to email. We should not have had to chase people or repeatedly explain the situation while we were guests at the hotel. The birthday we had specifically mentioned in advance was also completely missed. I appreciate that special occasions do not necessarily mean guests are entitled to complimentary extras, but having gone to the trouble of notifying the hotel beforehand, it was disappointing that there was no acknowledgement whatsoever. The overall experience was therefore extremely poor. We had made the arrangements in advance and had reasonable expectations for a comfortable family stay, particularly given that we were travelling with an infant. Instead, we were faced with rooms being separated across different floors, an unpleasant-smelling room that affected my sister's ability to stay there, disruption to our plans and, most importantly, a lack of meaningful support when these issues were raised. I am particularly disappointed because we did give the hotel the opportunity to address these issues while we were staying there, but unfortunately we did not feel that they were taken seriously. This was also a special occasion for our family, which made the overall experience even more disappointing.

Amazing break. Beautiful hotel, great staff, suite was perfect for us.

Very convenient for Cala Llonga beach. Hotel itself had some scuffs on the walls, ripped posters in lifts that could be patched up to give a 5 star finish. Guest services gave a small bottle of Ibiza liqueur on arrival with a note. They later delivered a bottle of Cava and a note to the room. I don’t drink alcohol but I appreciated the gesture. Cleanliness / service of the room was not 100%. On arrival, late at night, the shampoo / shower gel / moisturiser had not been stocked up. After raising this with cleaners they stocked up. One of the lights didn’t work and despite reporting it twice, it was never fixed. We had to prompt the cleaners to come and do the room day 2. When they did, they left a bleach soaked towel in the shower and left dirty glasses in the room. Next day we were out for over 5 hours, returned to room uncleaned. Within 5 minutes the cleaner knocked the door asking if she could do the room. In my opinion she was hoping we would say not to bother. When we went out again 30 mins later the cleaner wasn’t around so I had to go to front desk to ask for cleaning. The individual cleaners need training on when to pop in and clean the rooms when guests are out. The breakfast was very good. We also dined at Niko for dinner which was excellent. The concierge and front desk were helpful and arranged taxis for us. Staff all very pleasant. On leaving the hotel no one asked if I had taken from the minibar. I received a €5 minibar charge although I hadn’t touched it. On emailing this was cleared but was inconvenient. Overall despite some of the glitches, we would stay at Mondrian Ibiza again.

Beautiful hotel although you can see some signs of age, but the design, the furniture, the art, was all beautiful. Food was v good at Niko but the main pool options were a little too many fried options and not enough healthier or smaller portions. The minimum spend at the main pool wasnt ideal, despite the fact that you spend that anyway. Some stuff needed a bit more training but on the whole great service all around. The live spanish music night wad excellent, a real highlight.

Nickel

Pleased with the hotel and location. Room was great too. Minor annoyance at billing issue but otherwise a great stay.

Our stay at the Mondrian was excellent. The location is perfect for a beach getaway from the busy party scene of Ibiza, while still being close enough. The one bedroom suite was a great size. The staff was very helpful and friendly.

We recently stayed at Mondrian Ibiza for our family vacation, and I can honestly say it was one of the best hotel experiences we've ever had. From the moment we arrived, we were treated like royalty. Every single team member made us feel genuinely welcome, but I would especially like to recognize the Reception and Guest Experience teams. They turned our stay into something truly unforgettable. Beyond the personalized welcome, the thoughtful attention, the kind words every single day, and their constant willingness to help, what really stood out was that everything felt sincere. Nothing seemed forced or scripted, you could genuinely feel that the care came from the heart. A huge thank you to everyone who made our holiday so special. And finally, congratulations to Adam, the General Manager. Creating this kind of culture is no coincidence. It reflects outstanding leadership and an exceptional team. We can't wait to come back!

Lovely location, excellent restaurants.

My wife and I stayed 5 days and it was fantastic. The facilities were great, breakfast was fantastic and the service was exceptional. I want to give a special shout out to Nico, one of the housekeepers - he was the best and most thorough housekeeper I’ve ever had.

Well located, lovely rooms and amenities! and friendly teams! and very clean My only feedback would be that we were not made aware on check in that the Hyde pool beds had a minimum spend and that you were unable to enjoy these beds without this. I completely understand why that is, i would suggest informing guests of this when they check in. And the gym air con could do with being colder and it ran out of water frequently. I loved the classes but wonder if they should be earlier on the hotter days as it was very hot! and i didnt expereince the pilates as it was an hour later and was concerned by the heat. it is wonderful to have it outside, might worth looking into a studio space for this. and lifts were a little confusing at the start and would take a while! LOVED the beef paella! Team all very professional and friendly! Decor and design were wonderful and great staff uniforms. Really loved our stay and did look to extend when we were there! desperately want to come back soon, thank you!

Pretty bad. Food is what to expect in a super large 3-star hotel in Las Vegas: taste of cardboard box, sad. Rooms are tiny. No availability of sun-beds, you need to book and pay in advance. It is cheap so decent if you just want to sleep and then escape all day. On the plus the gym is good.

The hotel was really nice and all the services offered really justified the price. Location was nice and Staff was very polite and helpful. breakfast was great, as well as the cleaning and room services. Being so close with Hyde was not so great… an extra cost to access the pool beds and the Mexican restaurant clearly lower quality then the Mondrian restaurant offerings (such as Niko) don’t really go along with the luxury offering and image of Mondrian.

We cannot say enough wonderful things about our experience at the Mondrian Ibiza. We arrived completely last minute after having an absolute hotel nightmare elsewhere and desperately needing somewhere new to stay. From the moment we walked in, the Mondrian team completely turned our day around. We were exhausted, stressed, and had essentially nowhere to go, and the staff could not have been more welcoming, accommodating, and kind. They helped us get settled so quickly and made what had been an incredibly stressful day feel effortless. Walking into the hotel honestly felt like such a relief. The property itself was beautiful, clean, comfortable, and exactly what we needed, but what really made the experience exceptional was the level of service. Everyone we encountered made us feel taken care of, and we genuinely felt like the team went above and beyond for us. What could have ended up being one of the worst days of our trip turned into such a positive experience because of the Mondrian. We are so grateful to the entire team for welcoming us at the last minute and making everything perfect. We would absolutely stay here again and recommend the Mondrian Ibiza without hesitation. Thank you for saving our Ibiza trip!