Hyde Hotel Ibiza 4 stars

Dear Julie, Thank you for taking the time to complete our survey and for sharing your feedback following your stay at Hyde Ibiza. We are sorry to learn that your experience did not meet your expectations and sincerely apologise for the disappointment you describe. We regret the long wait during check-in. As you noticed, our team was assisting several guests with service recovery cases at that time, which unfortunately impacted our waiting times. Nevertheless, we understand how frustrating this must have been, and we are reviewing our procedures to improve efficiency during peak periods. We are also sorry that the air conditioning did not perform as expected during your stay. During your visit, Ibiza was experiencing exceptionally high temperatures due to a heatwave, which placed additional demand on cooling systems across the island. However, we fully appreciate that this affected your comfort, and we apologise for the inconvenience. We also appreciate your comments regarding breakfast. Our breakfast concept differs from that of some other hotels, but we understand your expectations regarding a live omelette station and will share your feedback with our Food & Beverage team as we continuously review our offering. Thank you once again for your honest feedback. Comments such as yours help us identify opportunities for improvement, and we hope to have the chance to welcome you back in the future and provide you with a much better experience. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Hola Denise! Thank you very much for your wonderful 100/100 review and for staying with us! We are thrilled to hear that you had such an amazing experience. It is especially rewarding to know that you enjoyed our views and we hope you were able to fully explore and experience Ibiza in an authentic way. Your kind words about our staff mean a great deal to us and will certainly be shared with our colleagues. Thank you again for your thoughtful review. It was a pleasure having you with us, and we truly hope to welcome you back to Hyde Ibiza for another memorable stay! Guest Experience Team

Dear Mr. S., Thank you very much for taking the time to share your feedback and for rating your stay so highly. We are delighted to hear that you had a great stay and that you found your room comfortable, impeccably clean, and well maintained throughout your visit. It is also wonderful to know that our team made such a positive impression with their friendliness and professionalism, and that you enjoyed our excellent location. We also appreciate your constructive feedback regarding the check-in experience. We are sorry that you were not provided with sufficient information about the hotel's facilities, including breakfast times, Wi-Fi access and the services available throughout the resort. Your comments are very valuable, and we will share them with our Front Office team to ensure we provide a more complete introduction to the hotel for future guests. Thank you once again for your kind words and helpful suggestions. We hope to have the pleasure of welcoming you back to Hyde Ibiza for another enjoyable stay. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Mr. C., Thank you for taking the time to share your feedback. We are very sorry for the inconvenience and frustration caused by the issue with the duplicate charge on your account. We understand how concerning this situation is and sincerely apologise for the distress it has caused. After reviewing your comments, we believe this was the result of a system error that caused a duplicate transaction. Please be assured that our Finance team is already investigating the matter and has been in direct contact with you via email to resolve it as quickly as possible. We appreciate your patience while this is being finalised and would like to reassure you that we are committed to resolving the issue promptly. Once again, please accept our sincere apologies. We hope that, despite this unfortunate incident, you will consider giving us another opportunity to provide you with the seamless experience we always strive to deliver. Kind regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Luiz V., Thank you so much for your fantastic review and for awarding us a perfect score. We are delighted to know that you had such an amazing stay and that you enjoyed our beautiful location, your recently renovated room, and the cleanliness of the hotel. It is especially rewarding to hear your kind words about our Front Desk and Concierge teams. Your recognition means a great deal to all of us, and we will be sure to share your compliments with the team. We are also grateful for your loyalty as an ALL Silver member and for choosing to book your stay through the Accor ALL App. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Hyde Ibiza for another memorable stay in the near future. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza