Hyde Ibiza 4 stars

Customer review rating (ALL Rating) 4.1/5 346 reviews

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20 Calle Atalaya, 07849 Cala Llonga, Balearic Islands, Spain

Description

Hotel extras

  • Prime sea-front location in Calla Llonga

  • Five innovative dining destinations

  • Pool-side balearic beats and music activations for all publics.

Our accommodation(s)

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Hotel location

Hyde Ibiza

20 Calle Atalaya
07849 Cala Llonga, Balearic Islands
Spain

GPS:38.954171, 1.520198

Telephone
Fax +34 871 90 11 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  346 reviews

Overall great, some small things that could be improved

Customer review rating 3.5/5

Sarah Couples - Confirmed reviews ALL

Overall, we had a lovely holiday at The Hyde. In particular, the staff and the service were excellent and could not be faulted in any way. And the hotel is beautiful with an amazing setting on Cala Llonga beach with a stunning view of the bay and the pine forests. We only ate breakfast and the odd daytime snack in the hotel, but the food we had was excellent. Lots and lots of choice at breakfast and all dietary requirements catered for. Our room was a vip double and it had an amazing view from the balcony which we loved. It was stylishly decorated and the bed was great - although that’s personal preference isn’t it - I like a firm bed. There are some small things in the room which I think could be improved:- - The positions of power sockets for example. A power socket by a mirror that’s not in the bathroom would be practical. Having sockets by the bathroom mirror isn’t really practical because if you’re a couple getting ready to go out, as the woman I don’t want to be in a hot steamy bathroom trying to dry my hair while my partner’s having a shower & shave. Or putting my make-up on for that matter (I found myself sitting on the floor in front of the full length mirror to do that while my partner was having a shower). - There’s no shaver / electric toothbrush socket in the bathroom. - Our water in the tap and shower sometimes took a long time to get warm. Sometimes it didn’t get particularly warm at all. Other times it was too hot and didn’t cool down when the setting was changed. - It looked as though there were some very small patches of black mould in the bottom of our shower, which I was surprised about given the recent refurb. The corridor our room was in sometimes didn’t smell very good - I couldn’t figure out what the smell was, whether it was damp or something else. When we arrived, we had to wait 4.5 hours for our room, and we weren’t given any of the standard information that you’re supposed to receive on check-in - just the key. It was only later when we realised there was no information in the room that we had to go back and ask. Also, things like the yoga classes and details of hikes are not well publicised - I missed a yoga class because I didn’t know it was happening! The biggest thing that we would change is the music by the pool. I get the ethos and vibe of the hotel, and having a DJ by the pool every single day is a bit too much when you’re staying for 11 days. Some days it was great and the music hit the mark, other days it was just too much for lazing by the pool - too much for a daytime vibe, too much banging bass. And the downside of having a room with the beautiful view overlooking the pool and the bay was that once the music started, we couldn’t get away from it. We couldn’t retreat to our balcony for a bit of quiet. We went to the beach for a few days when we fancied a change of scene and a different atmosphere - but the music was so loud that it was even loud on the beach. That I think is a real shame because when you’re lying on a beautiful beach in a quiet area, you want to hear the sound of the sea, not really loud music from the hotel. We chatted to a few other people, including people who live in Cala Llonga, and they were all not happy about that. So overall you have a fantastic place and fantastic people and food, but need to iron out some small issues and just tone the music down a few days a week.

Hello Sarah, Thank you for taking the time to share your detailed feedback about your stay at The Hyde. I appreciate your constructive comments about the room's power socket locations and the absence of a shaver/electric toothbrush socket. We understand how these details can impact your comfort, and we'll certainly look into making improvements. I'm sorry to hear about the inconsistencies with the water temperature and the small patches of mold in your shower. These are not up to our usual standards, and we'll address them immediately. It's also disappointing to hear about the corridor smell and the wait time for your room. We'll work on ensuring our check-in process is smoother and that guests receive all necessary information upon arrival. We will also make sure to better publicize activities like yoga classes and hikes to avoid any future confusion. Thank you again for your thoughtful feedback. We're committed to improving and hope to have the pleasure of welcoming you back for an even better experience in the future. Best regards, Adelaida

We will come back

Customer review rating 4.0/5

Tony Families - Confirmed reviews ALL

We had a fantastic 2 week holiday at The Hyde hotel. We chose The Hyde because it is family friendly and provided a DJ in the afternoon around the pool giving our 15 year old the chance to experience Ibiza sounds safely. It is perfectly located for easy access to St Antoni, Ibiza Town, local markets and other towns. Cala Llonga is not over developed but does have a really good range of places for you to eat and drink and a nice beach. The hotel is trendy and has a good vibe. Staff are friendly and eager to ensure you have a great stay. Rooms are small with limited space for your clothes so be prepared to stack them or use your suitcase if staying a week or longer. We did have a few issues which the hotel dealt with. For example, the room was not always cleaned despite leaving the sign on the door all day. Some days it was cleaned but we did not get cans of water or toilet rolls. The washing of clothes took 2 days and dry cleaning 4 days so avoid using these unless you are prepared to wait.

Hello Tony, Thanks so much for your lovely message! I’m really glad to hear you had a fantastic two-week holiday at The Hyde. It sounds like you had a blast with the DJ by the pool and that Cala Llonga was the perfect base for exploring around all the local spots. I’m happy you liked the hotel’s vibe and our friendly staff. I’m sorry to hear about the issues with room cleaning and the laundry service. We really appreciate you pointing that out, and we’ll definitely work on making things better. Can’t wait to welcome you back for another amazing stay! Warm regards, Adelaida Vega

Great place, lots of problems

Customer review rating 3.0/5

Kate Friends - Confirmed reviews ALL

Great people and place but so many disappointing problems. Bad drain smells in suite, no hot water one day, no coat hangers, couldn’t open and close balcony door from bedroom, teen children told repeatedly they couldn’t be in the main pool which they could. All over 13. No sun beds and told to pay for the big ones. We were a party of 18 and were not prepared to pay so much just to sit next to the pool together. Lots of chats with the operations manager between our group. It was frustrating and disappointing. If you can sort these issues out it would be a much better experience. The paid beds by the pool were the worst. You can’t charge for so many beds and not have enough normal beds. It then is not a choice to pay. For the price you charge at the hotel it is an insult to ask us to pay more to be able to sit together.

Hello Kate, Thanks so much for taking the time to share your feedback. I’m really sorry to hear about the issues you encountered with the suite, especially the drain smells and the hot water. That’s definitely not how we want our guests to feel during their stay. Regarding the sunbeds and Balinese beds, I want to clarify that only the Balinese beds around the pool in front of the DJ booth have a minimum spend requirement. We have a total of 16 of these beds, but there are plenty of sunbeds and other Balinese beds available across our four pools on a first-come, first-served basis without any extra cost. I am really sorry if this was not properly communicated and affected your day pool experience. I’m glad you had good interactions with our operations manager, and I hope we can address these issues to improve future stays. If there’s anything specific you’d like to discuss or if you have any other concerns, please let me know. Thanks again for your feedback, and we hope to have the chance to make it up to you in the future. Best regards, Adelaida

Very beautiful clean and friendly staff

Customer review rating 5.0/5

Kevin J. Friends - Confirmed reviews ALL

The hotel had a great breakfast and restaurant choices the pools were beautiful and the walk to the beach was close by overall very happy with my stay

Hello Kevin, Thank you so much for your lovely feedback! Your kind words about our cleanliness and friendly staff truly made our day. We always aim to provide the best experience for our guests, and it’s wonderful to hear that you were happy with your stay. We can't wait to welcome you back soon! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warmest regards, Adelaida

Great Location

Customer review rating 5.0/5

Orlando Families - Confirmed reviews ALL

Enjoyed the hotel and location. Staff was very nice and helpful, especially Santi. Only thing missing is a gift shop to buy small items, hats, logo t-shirt or even the cool robe.

Hello Orlando, Thank you for your lovely feedback! I’m thrilled to hear that you enjoyed the hotel and its location, and that our staff, especially Santi, made your stay even better. We love your idea about adding a gift shop with our super cool brand items. Guess what? We're already planning to have one next year! We can't wait to welcome you back and have those goodies ready for you. Warm regards, Adelaida Vega

Other web-users rate our hotel

  • 238 reviews 8.9/10 Location
  • 349 reviews 5.9/10 Room
  • 389 reviews 7.5/10 Service
  • 10 reviews 4.5/10 WiFi
  • 223 reviews 9.1/10 Breakfast
  • 174 reviews 3.9/10 Comfort
  • 166 reviews 8.9/10 Vibe
  • 127 reviews 4.5/10 Cleanliness

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