Dear Allan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma | Guest Experience Supervisor

Dear Natalie, Thank you for sharing your feedback. We are delighted that you enjoyed our beachfront location, sea view room and gym facilities. We appreciate your comments regarding the exterior of the hotel and our parking policy, and we will take them into consideration as we continue to improve our guests’ experience. We are particularly sorry to hear that the champagne and orange juice delivery for your anniversary did not meet your expectations. We take our guests’ requests very seriously, and we would like to clarify that the order was personally delivered at the requested time, and the Do Not Disturb sign was displayed on the door at the time. Nevertheless, we regret any confusion or disappointment this may have caused on such a special occasion. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Ibiza and provide you with an even better experience. Emma | Guest Experience Supervisor

Dear Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma | Guest Experience Supervisor

Dear Alexandra, Thank you for sharing your feedback. We are pleased to hear that you loved your room, found our team friendly, and enjoyed our swimming pools and direct access to the beach. However, we sincerely apologise for the shortcomings in our housekeeping service. Having to request room cleaning and fresh towels repeatedly is understandably frustrating, and we recognise that this fell short of the standards you should expect from us. We also appreciate your comments regarding the value for money of our food offering. Your feedback is important to us as we continue working to improve our guests’ experience. We hope to have the opportunity to welcome you and your family back for a more satisfying stay. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Ana, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our hotel's convenient location, and we sincerely regret that certain aspects of your stay did not meet your expectations. We appreciate your comments regarding the breakfast variety and the handling of the bread, as well as your observations about the daily room cleaning. Please accept our apologies for the inconvenience caused. We understand the importance of maintaining high standards of hygiene, offering a satisfying breakfast experience, and ensuring that our rooms are properly cleaned and tidied every day. Your feedback is valuable to us, and we will share your comments with the relevant teams to identify areas for improvement and help us provide a better experience for our guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and offer you a more enjoyable stay. Kind regards, Emma | Guest Experience Supervisor

Dear Emily, Thank you for your lovely review! We are delighted that you enjoyed Hyde Ibiza’s beautiful location and that we were the perfect base for your getaway. It is especially rewarding to hear that Johnny made such a positive impression and was able to assist with your late check-out. We will be sure to share your kind words with him. Thank you for recommending us. We look forward to welcoming you back to Hyde Ibiza for another great stay! Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Dorothy, Thank you for your lovely feedback. We are delighted to hear that you enjoyed the comfort and spaciousness of your room, the views over our pools and surrounding hills, and the variety offered at breakfast. It is wonderful to know that you had such a positive stay and would recommend Hyde Ibiza to others. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit to Ibiza. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Matevz, Thank you for your excellent review and perfect overall rating! We are delighted that you enjoyed Hyde Ibiza’s beautiful surroundings, cleanliness, gym, swimming pools and beach access. A special thank you for highlighting Laura and Raquel. We will gladly share your kind words with them, as well as with the rest of our team. We truly appreciate your recommendation and look forward to welcoming you back to Hyde Ibiza for another great stay. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Cyrille, Thank you for your excellent review and perfect scores! We are delighted that you enjoyed Hyde Ibiza’s lifestyle atmosphere, our beautiful location in Cala Llonga surrounded by nature, and the range of facilities that make our resort a place to feel at home. We also appreciate your recognition of our team and sustainability efforts. Your feedback is a great encouragement to us. We look forward to welcoming you back to Hyde Ibiza for another memorable stay. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Leticia, Thank you for sharing your feedback. We are sorry that some aspects of your stay did not meet your expectations, particularly regarding the breakfast selection, the condition of the pillows, and the hotel’s location and facilities. We are pleased to hear that our valet, housekeeping, and breakfast teams provided friendly and efficient service. Your comments have been shared with the relevant departments for review. We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future. Kind regards, Emma | Guest Experience Supervisor

Hola! Thank you so much for your lovely feedback! We’re delighted to hear you had an excellent stay and enjoyed the friendly service from our team. We hope to welcome you back to Hyde Ibiza very soon! Warm regards from the magical Cala Llonga, Guest Experience Team

¡Hola! Thank you so much for your lovely review! We’re delighted to hear you had such an enjoyable stay and felt welcomed and comfortable throughout your time with us. It’s great to know that our team made you feel well looked after and that everything was easy and relaxed. We’d be very happy to welcome you back to Hyde Ibiza again soon! Warm regards from the magical Cala Llonga, Guest Experience Team

Dear Hannah, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our facilities, although we are sorry that some aspects of your stay did not meet your expectations. Hyde Ibiza is set in a beautiful natural environment surrounded by pine trees and Mediterranean vegetation, where insects can occasionally be present. However, we understand your concerns regarding the presence of cockroaches in your room, as well as the unpleasant drainage smell, and we sincerely apologise for the discomfort caused. We take these comments seriously and will share them with our Housekeeping and Maintenance teams to ensure the appropriate checks and preventive measures are in place. We also appreciate your observations regarding the condition of the hotel, as guest feedback is valuable in helping us identify areas for improvement. Thank you again for your feedback. We hope to have the opportunity to offer you a more enjoyable experience in the future. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Joanna, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, beach views, breakfast and the helpfulness of most of our team. We are genuinely sorry about the unpleasant smell in your room and understand how disruptive this must have been, particularly as our Maintenance team attended to the issue during your stay. We are following up on this matter to ensure that the underlying cause is properly addressed. We are also concerned to hear about your interaction with our Front Office team. This is not the level of service we expect to provide, and your comments will be shared with the relevant management team for review. We appreciate your feedback regarding the pool areas and the minimum spend, as well as your comments on the hotel's location. Your observations are valuable in helping us identify areas where we can improve. Kind regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Caroline, Thank you very much for sharing your feedback. We are delighted to know that you enjoyed our peaceful and relaxing location and that you found Hyde Ibiza suitable for your group of friends. It is also wonderful to hear that our team made you feel welcome throughout your stay. We hope to have the pleasure of welcoming you and your friends back to Hyde Ibiza in the future. Kind regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Ms. H., Thank you so much for your wonderful review and for giving us a perfect score. We are delighted to hear that you enjoyed the hotel, our location, the food at Bungalow and, most importantly, the service from our team. We also appreciate your feedback regarding the hot breakfast options. Your comments are very valuable and will be shared with our breakfast team as we continue to look for ways to improve the experience. It was a pleasure having you with us, and we hope to welcome you back to Hyde Ibiza on your next visit to the island. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Chloe, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations, especially as you were celebrating a special occasion. We completely understand your frustration regarding the room, housekeeping, towels, the arrival experience and the information provided about the pools. We are particularly sorry that, despite knowing about your special occasion, we did not make you feel as valued and cared for as you should have. Your feedback is very important to us, and we will share it with the relevant teams so we can improve these aspects. Please accept our sincere apologies, and we hope we may have the opportunity to welcome you back and offer you the experience you were hoping for. Warm regards, Emma | Guest Experience Supervisor

Hola Clive ! Thank you so much for spending your birthday with us! 🎂 It truly means a lot to know that you had such a wonderful time and enjoyed your sea view room. We’re especially happy to hear that our team made you feel so welcome and helped make your birthday even more special. It was a pleasure having you with us, and we really hope to see you again soon! 💙 Guest Experience team

Hola Melvyn ! Thank you so much for your lovely feedback! We’re really happy to hear that you enjoyed the service and found our team so welcoming. We also appreciate your helpful comment about breakfast — we know it can get quite busy around 10 am, and we’ll certainly keep this in mind. It was a pleasure having you with us, and we hope to welcome you back again soon! 💙 Guest Experience Team