Hyde Hotel Ibiza 4 stars

Hola Charlotte! Thank you for taking the time to share your feedback with us. We truly appreciate your kind comments about our convenient location and the helpful service provided by our team. We are sincerely sorry to hear that the noise from the doors affected your sleep. We understand how important a restful night's sleep is, and we appreciate you bringing this to our attention. Your suggestion regarding soft-close doors is valuable, and we will share it with our management team as we continuously look for ways to improve our guests' experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a even more comfortable stay in the future. Your Contact Center

Thank you for sharing your feedback. We are sorry to learn that your stay did not fully meet your expectations. While our in-room amenities follow our brand standards, with additional items available upon request, we understand the importance of ensuring our guests are well informed and comfortable throughout their stay. We also regret the wait you experienced at Reception. Although there are occasionally busier periods, this is not the level of service we aim to provide, and your comments have been shared with the team for review. We appreciate your feedback and hope you will give us the opportunity to welcome you back in the future and provide the high standard of service we are committed to delivering. Emma Ghitti | Guest Experience Supervisor

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay. While we appreciate your kind comments about our beautiful beach and the attentive service provided by our valet team, we are genuinely disappointed to learn that other aspects of your visit did not meet your expectations. Please accept our sincere apologies for the inconveniences you experienced. Cleanliness is one of our highest priorities, and the situation you described regarding your room and the towels is not representative of the standards we are committed to maintaining, we have shared your comments with our Housekeeping team. Regarding the amenities, our hotel provides a selection of in-room items in accordance with our brand standards, while certain additional amenities are available upon request. Nevertheless, we understand that this may not have been clearly communicated during your stay, and we appreciate your feedback as it highlights an opportunity for us to improve the information we provide to our guests. We also regret the confusion that occurred during check-out. Although the issue was ultimately resolved without any duplicate charge being processed, we fully recognize that the situation should have been handled more efficiently and with better communication. We also regret that you left without receiving the level of acknowledgment and courtesy you expected. While we respect your opinion, we would like to assure future guests that the circumstances described are not reflective of the experience we consistently strive to deliver. Your comments have been carefully reviewed with the relevant department heads, and any necessary follow-up actions are being taken to prevent similar situations from occurring. We truly value your feedback, as it allows us to identify opportunities for improvement. We hope you will consider giving us another opportunity in the future, as we would welcome the chance to restore your confidence and provide the high-quality experience that so many of our guests have come to expect. Emma Ghitti | Guest Experience Supervisor

Dear Sam, Thank you very much for taking the time to share your feedback following your stay at Hyde Ibiza. We are delighted to hear that you chose to celebrate your friends' birthdays with us and that you enjoyed our beach and pool area, as well as the comfort of the hotel. It is especially rewarding to know that our team helped make your stay a pleasant one. We also appreciate your understanding regarding the confusion at check-in. We are pleased that our team was able to make the wait a little more enjoyable with a courtesy drink, and we will continue working to ensure an even smoother arrival experience for all our guests. Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Hyde Ibiza for another memorable stay. Kind regards, Alejandro – Rooms Division Manager

Dear Mrs. V. B., Thank you for taking the time to share your feedback following your stay with us. First and foremost, please accept our sincere apologies for the mistakes made during your arrival, particularly regarding the incorrect use of your name and title. We completely understand your frustration, and this is certainly not the level of attention to detail we aim to provide. We are also sorry that our room service concept regarding bottled water did not meet your expectations. While our minibars are intentionally left empty as part of our hotel concept, we understand that waiting for room service may have been inconvenient. Most importantly, we are truly disappointed to read your comments about the attitude of some of our team members. Providing warm, friendly and professional hospitality is one of our highest priorities, and we regret that this was not reflected during your stay. Your feedback has been shared with the relevant department heads, as we take these comments very seriously and will use them as an opportunity to reinforce our service standards. We do appreciate your positive remarks about our bartender and the night team, and we will make sure to pass your compliments on to them. Thank you again for your honest feedback. We hope you will give us another opportunity in the future to provide you with the level of service that Hyde Ibiza strives to deliver. Kind regards, Alejandro - Rooms Division Manager