Hola Clive ! Thank you so much for spending your birthday with us! 🎂 It truly means a lot to know that you had such a wonderful time and enjoyed your sea view room. We’re especially happy to hear that our team made you feel so welcome and helped make your birthday even more special. It was a pleasure having you with us, and we really hope to see you again soon! 💙 Guest Experience team

Hola Melvyn ! Thank you so much for your lovely feedback! We’re really happy to hear that you enjoyed the service and found our team so welcoming. We also appreciate your helpful comment about breakfast — we know it can get quite busy around 10 am, and we’ll certainly keep this in mind. It was a pleasure having you with us, and we hope to welcome you back again soon! 💙 Guest Experience Team

Dear Priya Thank you for sharing your feedback with us. We are very pleased to hear that you enjoyed your stay overall, as well as your room and our breakfast. We are, however, truly sorry about the unpleasant smell in the room and, especially, about your experience during the evening dining service. Being treated rudely is certainly not the level of hospitality we aim to provide, and we sincerely apologise that you had to ask twice to speak with a manager. Your comments have been taken seriously and will be shared with the relevant teams. We hope to have the opportunity to welcome you back and provide you with the experience you deserve. Warm regards, Emma | Guest Experience Supervisor

Dear Cara, Thank you for taking the time to share such detailed feedback following your stay with us. We are sorry to hear that your experience at Hyde Ibiza did not meet your expectations, particularly as you have been a long-standing Accor member and had expected a certain level of service and experience. We have taken note of your comments regarding the reception experience, luggage assistance, communication of our facilities at check-in and breakfast, and we will share them with the relevant teams. We are particularly sorry if some of our interactions made you feel that you were not receiving the level of attention you expected. Regarding the television, we would like to clarify that our rooms are equipped with Smart TVs, allowing guests to access compatible streaming platforms. However, the functionality of some platforms can depend on the individual subscription plan being used. In particular, certain plans that include advertising may have limitations when used through hotel Smart TV systems. We regret if this was not clear during your stay. We are pleased, nevertheless, that you enjoyed the spacious rooms, our beach access and the pools, and that you appreciated Cala Llonga as a more relaxed alternative to the busier areas of Ibiza. Regarding your Accor membership, as your stay was booked through British Airways Holidays, unfortunately the nights from this reservation cannot be credited to your Accor account under the programme's conditions. However, as a gesture of goodwill for the inconveniences you experienced during your stay, we would be happy to offer you some complimentary Accor points. If you would like us to arrange this, please provide us with your Accor membership number. Thank you again for your honest feedback. Your comments are valuable to us and help us identify where we need to improve. Kind regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Hola Liam! Thank you for the lovely feedback! We’re so happy you had a relaxing and refreshing stay at Hyde Ibiza. We hope to welcome you back for another island escape soon. Greetings from paradise, Guest Experience Team

Hola Victoria ! Thanks for taking the time to share such detailed feedback. We’re delighted you enjoyed Hyde Ibiza, from the setting and stylish rooms to the breakfast and those beautiful views. We’re sorry that finding a spot by the pool and beach affected the relaxing experience you were hoping for. Your comments are genuinely appreciated and will be shared with our team as we continue looking at ways to improve the guest experience. Greetings from magical Cala Llonga, Guest Experience Team

Hola! Thank you so much for coming back to us for the fourth time! It means a lot to know that Hyde Ibiza has become one of your favourite places to return to. We’re always happy to have you with us and can’t wait to welcome you back for stay number five! Warm greetings from magical Cala Llonga, Guest Experience Team

Dear Richard, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel decent and enjoyed the food during the day. However, we’re sorry to hear that some aspects of your experience did not meet your expectations, particularly regarding the service and evening meal. We take your comments about our staff and dining experience seriously and will share your feedback with the relevant teams so we can continue to improve. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Kind regards, Emma | Guest Experience Supervisor

Dear Keith, Thank you for taking the time to share your feedback following your stay at Hyde Ibiza. We are pleased to see that you had a positive experience with our booking process, arrival and departure, breakfast, Wi-Fi and, particularly, our team. We also greatly appreciate your positive feedback regarding the ALL Accor loyalty programme. We are sorry, however, that our dining options after 7pm did not meet your expectations. We understand that, particularly during a business stay, having convenient and varied dining options in the evening is important, and we appreciate you highlighting this. We also take note of your comments regarding the lack of a business centre and a dedicated desk in the room. We understand that these facilities can be particularly useful for guests travelling for business, and we are sorry that our current room setup did not fully meet your needs. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back to Hyde Ibiza and provide an experience that better suits your needs on a future visit. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Domingos, Thank you for taking the time to share your feedback following your stay with us. We are pleased to see that you enjoyed the booking and arrival experience, and we are sorry that the standard of housekeeping significantly affected your overall stay. The issues you describe — rubbish not being emptied, the bathroom sink not being properly cleaned, and toiletries not being replenished — are clearly below the standard we expect from our housekeeping team. More importantly, we are very sorry that after bringing these concerns to our Front Office team on your first day, you did not see the improvement you should have received. We understand your disappointment. We have shared your comments with our Housekeeping and Front Office teams so that we can review both the room-cleaning standards and the way follow-up requests are handled. A guest who takes the time to report an issue should feel confident that it will be properly followed through. As an Accor Silver member, we also appreciate your continued trust in the group and are sorry that this stay did not reflect the level of experience you expected from Hyde Ibiza. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with the clean and well-maintained stay you should have experienced this time. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Stephanie, Thank you for sharing your feedback with us. We are truly sorry that the television in your room was not functioning during your stay and, even more so, that our team was unable to resolve the issue despite your repeated calls. Please accept our sincere apologies for the inconvenience and for the lack of resolution. Your comments have been shared with the relevant teams as we continuously strive to ensure that every aspect of our guests’ stay receives the attention it deserves. Kind regards, Emma | Guest Experience Supervisor

Dear Agnes, Thank you for ending your three-week journey with us and for sharing such a beautiful reflection of your stay. We’re especially happy to know you had the chance to explore all that Ibiza has to offer in the peaceful surroundings of Cala Llonga. There is something truly special about its sheltered bay and tranquil atmosphere, offering a quieter side of the island while still keeping everything within easy reach. It means so much to know you enjoyed the views, breakfast, room and service, and that your final days in Ibiza were such a memorable way to end your journey. We hope Cala Llonga stays with you as one of those special places you’ll always remember and we very much look forward to welcoming you back to Hyde Ibiza again. Guest Experience Team.

Dear Vicky, We are delighted to hear that you had a fantastic stay with us! We are thrilled you enjoyed our great location, friendly personnel and the unique vibe of our hotel. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience! Warm Regards, Guest Experience Team.

Dear Emma, Thank you so much for your incredible rating and for sharing such an enthusiastic review of your stay. We’re absolutely thrilled to hear how much you enjoyed your experience with us, from our prime location in the heart of Cala Llonga, the boutique atmosphere, live music, and unique décor. It’s wonderful to know that the modern and upscale vibe resonated with you. Your kind words about our friendly staff and service are also greatly appreciated, and we will proudly share your compliments with the team. Thank you again for your generous praise. We can’t wait to welcome you back to Hyde Hotel Ibiza for another unforgettable experience. Guest Experience Team.

Thank you from the bottom of our hearts for sharing your thoughts! The original and thoughtfully designed rooms at Hyde Ibiza are truly part of what makes us who we are. Hope to see you again soon! Guest Experience Team

Dear Ms. Rawlinson, We’re very sorry that your stay did not meet your expectations. We understand how frustrating it must have been to deal with the check-in and check-out arrangements, the constant buzzing noise from the bathroom affecting your sleep, and the issues you experienced during breakfast, particularly with the cleanliness of the tables and the temperature of the food. We also understand your disappointment regarding the pool beds and the additional charge for those at the front of the hotel. Thank you for taking the time to share your feedback with us. We truly appreciate it and will make sure your comments are passed on to the relevant teams. Please accept our sincere apologies for the inconvenience, and we hope to have the opportunity to provide you with a much better experience in the future. Emma | Guest Experience Supervisor

Thank you so much for your wonderful words! We’re thrilled you enjoyed Hyde Ibiza, from the beautiful setting and attentive team to the delicious breakfasts and those unforgettable sunrises. Knowing you’re already looking forward to returning in 2027 means so much to us! We’ll be counting down to your next visit! Warm greetings from magical Cala Llonga, Guest Experience Team

Thank you so much for sharing your experience! We’re really happy to hear you enjoyed Hyde Ibiza, our location, the spotless room and the relaxing pool areas. We’re sorry that some aspects weren’t quite as expected, but we truly appreciate your feedback and are glad it didn’t take away from your overall stay. We’d love to welcome you back to Cala Llonga for another sunny escape! Warm greetings from magical Cala Llonga, Guest Experience Team

Thanks so much for the lovely feedback! We’re delighted you enjoyed the warm service, tasty food and fresh, comfortable rooms. It’s great to know you had such a pleasant stay at Hyde Ibiza! Warm greetings from magical Cala Llonga, Guest Experience Team