Hola Carol! Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay. Your kind words are truly appreciated, and we hope to welcome you back to Hyde in the near future. Guest Experience Team.

Hi Paul! Wow, thank you so much for your incredibly kind words and for highlighting the excellent service provided by our team. We’re so pleased to hear that you had such a wonderful experience during your stay with us. It means a lot to know that our team went above and beyond to make your stay memorable. Providing exceptional service and making our guests feel at home is at the heart of what we do, and we’re very happy to know this came through during your visit. Your kind words are a great motivation for us to continue delivering the high standards of service we strive for. Thank you once again for taking the time to share your feedback and for recommending us. We look forward to welcoming you back to your home here at Hyde Ibiza for another outstanding stay very soon!

Dear Maksym, Thank you so much for your wonderful review and for sharing such detailed feedback about your stay at Hyde Ibiza. We are delighted to hear that you enjoyed the cozy atmosphere of your room and, especially, the fast and attentive service provided by our team. It is great to know that you found our QR code room service convenient and enjoyed the variety of dining options available around the hotel. We are also pleased that you appreciated our pools, the proximity to the beach and the peaceful surroundings of Cala Llonga. Creating a relaxed and convenient experience for our guests is exactly what we strive for. Thank you once again for your kind words and for recommending Hyde Ibiza. We truly hope to welcome you back for another relaxing stay in Ibiza. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Hola Emma! Thank you for sharing your wonderful experience at Hyde Hotel. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality and gave your a perfect experience. Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit to Ibiza. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path. We look forward to the pleasure of welcoming you back to Hyde Hotel for another memorable stay! Guest Experience Team.

Hola Anthony! Thank you very much for your great review. We are thrilled to hear that you enjoyed our convenient location, breakfast, and service. Your kind feedback and high ratings across the key categories mean a great deal to our team and will be shared with everyone as encouragement. Thank you again for your support. We look forward to welcoming you back to Hyde Ibiza for another excellent stay in the future. Guest Experience Team.

Dear Mr. R., Thank you for taking the time to share your detailed feedback following your stay at Hyde Ibiza. While we are pleased that you enjoyed our location and the atmosphere of the hotel, we are truly sorry that several aspects of your experience did not meet the standards you expected, particularly during a family stay with your 16-month-old baby. We sincerely apologise for the difficulties you experienced upon arrival. We understand how frustrating it must have been to have arranged an early check-in and find that your room was not ready, and then to have to explain and clarify the benefits associated with your Elite Pass, Family Pass and Dining Pass. You should certainly not have felt that you needed to justify the services you had purchased. This is not the experience we want any guest to have, and we will review the communication of these benefits between our reservations and Front Office teams to ensure that the relevant information is clearly available before arrival. We are also sorry that you felt a difference in treatment compared with guests staying at Mondrian Ibiza. Hyde and Mondrian are distinct hotel experiences within the same resort, and regardless of which property our guests choose, we want everyone to feel equally valued and welcomed. We regret that we did not make you feel this way during your stay. Your comments regarding the condition and maintenance of the room have also been noted. In particular, we apologise for the lack of cleanliness of the balcony bin. We fully appreciate that, when travelling with a young child, these details become even more important. Your comments regarding the available furniture and storage space will also be shared with the relevant teams. We are grateful for your positive comments about our location and hotel vibe, and we are sorry that these positives were overshadowed by the issues you encountered. Thank you again for your honest feedback. We take your comments seriously and will use them to improve the experience we provide, particularly in terms of pre-arrival communication, recognition of guest benefits and the overall consistency of our service. We hope that, should you decide to return to Ibiza, we will have the opportunity to restore your confidence in us and provide you and your family with the experience you originally expected. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Hola Henry! Thank you very much for your perfect 100/100 rating. We are so pleased to hear that you had such a great experience at Hyde Ibiza. It is especially wonderful to know that you enjoyed every aspect of your stay and described your experience as “unreal”. Your kind feedback and perfect ratings across all categories mean a great deal to our team. Thank you again for your support, and we look forward to welcoming you back for another memorable stay in the future. Guest Experience Team.

Dear Ms. h., Thank you very much for taking the time to share your feedback following your stay at Hyde Ibiza. We are delighted to hear that you had an overall fantastic stay and that you particularly enjoyed our pool area, breakfast and the service provided by our team. It is also wonderful to see that you rated your check-in and check-out experiences so highly. We are, however, sorry that the room allocated did not fully meet your expectations regarding the pool view. We understand that the canopy affected the view and that you would not consider this to be the VIP pool view you were expecting. We appreciate you bringing this to our attention, and we will review how these views are described to ensure that our room categories and descriptions accurately reflect the experience our guests can expect. We are also sorry to hear about the noise during the early hours of the morning. While the noise was caused by other guests, we fully understand that this affected your ability to enjoy a peaceful night's sleep. Our team is available throughout the night to assist with any noise-related concerns, and we will reinforce our monitoring of the guest floors to help prevent similar situations. Thank you once again for your valuable feedback. We are pleased that these issues did not prevent you from enjoying your stay overall, and we hope to have the opportunity to welcome you back to Hyde Ibiza for an even better experience in the future. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Ms. M., Thank you for taking the time to share such detailed feedback with us, and especially for returning to Hyde Ibiza following your stay at the end of June. We are very sorry to hear that this visit did not reflect the experience you had previously enjoyed with us. We fully understand how disappointing this must have been, particularly as you had specifically requested a quiet room. We sincerely apologise for the inconvenience caused by the noise in your initial room and for the fact that your request for a quiet location was not sufficiently taken into consideration. We are also sorry for the lack of communication following your room move. Having to wait for an hour and then contact Reception yourself to find out what was happening with the hospitality amenities is certainly not the level of service we aim to provide. We will share your feedback with our Guest Services and Front Office teams to reinforce communication and follow-up whenever a room move takes place. We are equally concerned by your comments regarding the air conditioning. A room that remains warm despite setting the temperature to 17°C is clearly not the experience our guests should have, and we will ensure that this feedback is followed up with our Engineering team. Regarding the minimum spend associated with our pool facilities, we appreciate your honest feedback. We understand your perspective, particularly in relation to the overall room rate, and we will make sure your comments are shared with the relevant management team. We are grateful that you have taken the time to highlight these areas, as your feedback helps us identify where we need to improve. Most importantly, we are sorry that your second stay with us was considerably more chaotic than your experience in June. We hope you will give us another opportunity in the future to provide you with the seamless and comfortable experience you had every right to expect. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Hola Erin! Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the hotel and its facilities. We’re sorry to learn that your experience at the Bungalow Pool did not meet your expectations compared to the Main Pool. We truly appreciate your comments, as they help us identify areas where we can continue to improve. We hope to have the opportunity to welcome you back for an even more enjoyable stay! Guest Experience Team.

Dear Laura, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found the hotel and its surroundings beautiful, and that you were happy with the cleanliness of your room and the care provided by our Housekeeping team. However, we are genuinely sorry that your arrival experience and some of your interactions with our Reception team did not meet the standards we expect from ourselves. We are particularly disappointed to hear that you felt that several members of the team were rude or unhelpful. This is certainly not the level of hospitality we want to provide. We also sincerely apologise that one of your rooms was not ready until 5:30 pm, despite the scheduled check-in time being 3:00 pm. We fully understand how frustrating this must have been, especially as you were travelling together to celebrate an important birthday and had contacted the hotel in advance regarding your arrangements. We recognise that being able to settle into your rooms together is an important part of that experience. Your comments have been shared with the relevant teams, particularly regarding communication, attitude and coordination at Reception. We will use your feedback to reinforce the importance of anticipating our guests' needs and handling special occasions with the warmth and professionalism they deserve. Thank you again for your honest feedback. We hope that, should you choose to visit us again, we will have the opportunity to provide you with the welcoming and seamless experience you expected on this occasion. Warm regards, Alejandro Rooms Division Manager

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your stay at Hyde Ibiza. We are pleased to hear that you enjoyed our hotel and its facilities, but we are genuinely sorry that several aspects of our service did not meet the standards you expected from a 4-star property. In particular, we apologise for the shortcomings you experienced with the housekeeping service. Your room should be consistently cleaned to the highest standards, and essential amenities such as the coffee capsules should be replenished whenever required. We will share your comments with our Housekeeping team to reinforce these standards and ensure greater consistency. We are also sorry that you experienced difficulties when trying to reserve a place at the beach. We understand how frustrating it can be when a service you are interested in is not easily accessible, and we appreciate your feedback regarding this aspect of your stay. Regarding your experience with one of our Concierge team members, we sincerely apologise if you felt that you were not welcomed or treated with the warmth and professionalism you should expect from our team. A friendly greeting and a positive attitude are fundamental to the hospitality experience we aim to provide, and we will address your feedback with the relevant department. We also regret that your arrival and check-in experience did not meet your expectations. Your comments regarding the booking channel and Accor ALL points are noted as well. Unfortunately, reservations made through certain third-party channels may not be eligible for ALL Reward points, but we understand that this can be disappointing if the conditions were not clear at the time of booking. Thank you again for your honest feedback. Your comments highlight several areas where we need to improve, particularly in terms of consistency, service attitude and communication. We hope to have the opportunity to welcome you back in the future and provide you with the level of service that Hyde Ibiza strives to deliver. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Siobhan, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed our beautiful location, the cleanliness of the hotel and, in particular, the helpfulness of our team. We are, however, very sorry that some aspects of your stay fell short of your expectations. We appreciate your comments regarding the soundproofing of the rooms and the air conditioning, and we will share these with the relevant teams as we continue working to improve our guests' comfort. We are particularly disappointed to read about your experience at Niko. We fully understand your frustration, especially as what should have been an enjoyable dinner was disrupted by the sudden change in weather, followed by several relocations and repeated delays with your order. Regardless of the circumstances, this is not the level of organisation or service our guests should experience. We also understand your disappointment that no gesture of goodwill was offered given the circumstances. Although Niko is located within our sister property, we have shared your feedback with the relevant Food & Beverage management team so that your experience can be properly reviewed and the necessary improvements made. As a Silver member of ALL – Accor Live Limitless, we also appreciate your loyalty and your continued trust in our hotels. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with the smooth and enjoyable experience you expected. Warm regards, Alejandro Rooms Division Manager

Dear Ms. A., Thank you for taking the time to share such detailed feedback following your family stay at Hyde Ibiza. While we are pleased that you enjoyed our hotel and its location, we are genuinely sorry that your arrival experience did not meet the standard we aim to provide. We understand how disappointing it must have been to receive limited information at check-in, particularly when travelling as a family and expecting to be guided through the facilities, dining options, kids' services and benefits available during your stay. We are also sorry that your adjoining room was not ready and accessible upon arrival. This should have been checked and prepared in advance, especially as we were aware that you were travelling as a family. We have also taken note of your comments regarding the cake left in the fridge and the concerns you observed at reception. Your feedback regarding the communication of Dis-loyalty benefits and the birthday arrangements for your daughter is equally valuable. We understand that guests should not have to repeatedly ask for benefits or follow up on arrangements that have previously been discussed. Please be assured that your comments have been shared with the relevant teams, particularly Front Office and Housekeeping, so that we can reinforce our arrival procedures and ensure a more attentive and informative welcome for our guests. We truly appreciate your feedback as it highlights several areas where we can improve. We hope to have the opportunity to welcome you and your family again and provide the experience you originally expected from Hyde Ibiza. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Johannes, Thank you for taking the time to share such detailed and constructive feedback following your stay with us. We are pleased to know that you were aware of the additional Food & Beverage minimum spend associated with the sun loungers at one of our pools and that this was not an issue for you. However, we are genuinely sorry that several other aspects of your stay fell short of the level of service and hospitality you reasonably expected from Hyde Ibiza. Your comments regarding the breakfast area are particularly important to us. Tables should be cleared and properly prepared throughout the breakfast service, and we apologise that this was not consistently the case during your stay. We will review this with our Food & Beverage team to ensure that the necessary attention is given to this area. We are also sorry about the delay in replenishing the gym water. Having to contact us through several channels and still wait more than 45 minutes is certainly not the experience we want our guests to have. We fully understand your frustration regarding your arrival after an overnight flight. While our restaurants and bars have defined opening hours, we agree that our approach should always be more solution-oriented. Being told simply that everything was closed, without someone taking the time to explore what alternatives might be available, is not the level of hospitality we aspire to provide. Your comment is a valuable reminder that hospitality is not only about what is available, but also about how we respond to our guests' needs. We also take note of your comments regarding the elevators and the waiting times you experienced. Most importantly, we appreciate your overall observation that there were too many occasions where things could have been handled better. We are sorry that these individual moments accumulated and affected your perception of the stay and of our value for money. Your final comments regarding management and service standards are also taken seriously. We continuously work with our leadership and department teams to strengthen our service culture and ensure that the experience we deliver is consistent with the standards our guests expect from Hyde Ibiza. Thank you again for your honesty. Although we are disappointed that we did not deliver the experience you were hoping for, your detailed feedback gives us very clear areas in which we can improve. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Mr. M., I’m sorry to hear you felt this way. We always aim to provide a great experience, and we’re disappointed we didn’t meet your expectations. We appreciate your feedback and will take it seriously. Kind regards, Emma Ghitti | Guest Experience Supervisor Hyde Ibiza

Hola Joshua! Thank you so much for your amazing 100/100 review. We absolutely loved reading your comments! We are thrilled that the hotel made such a memorable impression. We are especially pleased that you found everything spotless and beautifully presented, and that your stay exceeded expectations. Thank you again for choosing Hyde Ibiza. We sincerely hope to welcome you back for another great experience in the future. Guest Experience Team

Dear Ms. W., Thank you very much for choosing Hyde Ibiza and for sharing your feedback with us. We are delighted to hear that you had a wonderful stay and enjoyed our beautiful rooms, breakfast and overall experience. We are, however, very sorry for the delay in receiving the refund of your deposit and for any confusion this may have caused. As your deposit was made by debit card, the release of the funds can take longer than with a credit card, which is why we always recommend using a credit card for the deposit whenever possible, in order to avoid unnecessary delays. Regarding the amount refunded, from the €150 deposit, the corresponding difference was returned to you after deducting the Ecotax that remained pending payment at check-out. We completely understand that this may not have been clear at the time, and we apologise if this caused any inconvenience. Thank you once again for staying with us and for your kind comments. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Hyde Ibiza in the future. Warm regards, Hyde Ibiza Guest Experience Team

Dear Jessica, Thank you for taking the time to share your feedback following your stay at Hyde Ibiza. We are pleased to see that you appreciated our location, the cleanliness of your room and the check-out experience. However, we are genuinely sorry that several important aspects of your stay did not meet your expectations. Please accept our sincere apologies regarding the room issues you experienced. The air conditioning should provide a comfortable environment, and we regret that you were unable to cool the room to your preference. We are also sorry about the repeated loss of power in the bathroom area, which should certainly not have occurred. We particularly regret that you were allocated twin beds when you had booked a king room. We understand how disappointing this can be, especially when a specific room configuration has been requested and paid for. We are also sorry about the incorrect charges on your final bill. Billing accuracy is extremely important to us, and any incorrect charges should be identified and corrected before departure. We regret that this contributed to a negative impression of your stay. Regarding your comments about the additional charges for services such as valet parking and towels, we understand your perception. These services are optional and are clearly separate from the room rate, but we appreciate that the overall cost can affect the perception of value, and we will take your comments into consideration. Finally, thank you for highlighting the need for greater attention to detail in our rooms and amenities. Your feedback has been shared with the relevant teams, particularly Engineering, Front Office and Housekeeping, so that these points can be addressed. We sincerely regret that your experience fell short of what you expected from Hyde Ibiza, and we hope we may have the opportunity to provide you with a much more positive experience in the future. Warm regards, Hyde Ibiza Team