Mercure Dalat Resort 4 stars

Customer review rating (ALL Rating) 4.6/5 407 reviews

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Mercure Dalat Resort - Image 1
Mercure Dalat Resort - Image 2
Mercure Dalat Resort - Image 3
Mercure Dalat Resort - Image 4
03 Nguyen Du Street, Ward 09, 670000 Da Lat, Vietnam

Description

Hotel extras

  • Walking distance to Da Lat Old Railway Station

  • Convenient location, easily to visit Linh Phuoc (Ve Chai) Pagoda, Da Lat Market, et cetera.

  • Perfect base on exploring local culture, located near Lycée Yersin - Pedagogical College.

  • Beautiful landscapes and gardens resort with perfect location right at the heart of the city.

  • Nearby many local stops and places, a perfect location to explore the city culture & cuisine.

Our accommodation(s)

Hotel location

Mercure Dalat Resort

03 Nguyen Du Street, Ward 09
670000 Da Lat
Vietnam

GPS:11.945187, 108.459494

Telephone
Fax +84000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  407 reviews

TripAdvisor Rating  4.9/5  535 reviews

exceptional service and beautiful resort

TripAdvisor rating 5.0/5

luvholiday9 TripAdvisor review

While searching for hotels in Da Lat, we had initially set our eyes on Mercure Dalat Resort. However we knew we wouldn't forgive ourselves if we went out everyday despite staying at a luxury resort. We found the perfect balance by staying the first half in a boutique hotel closer to town during sightseeing days first, then move to Mercure for the remaining stay, without anything planned, so we could fully enjoy! We arrived around 1pm and immediately ushered for check in. It was fortunate that our room was ready and we were taken to Villa 9 in the next compound, by a buggy. We were exceptionally impressed by the massive gardens and flowers at every possible spot of the resort, right down to the outdoor corners even at spots where nobody would pass by. Our deluxe king room was comfortably spacious. Bathroom amenities smelled so good! Requested for body lotion and they sent it to us. Comfortable bedding but wished they had firmer pillows though. As our stay was through a busy period during the new year holiday, the resort was almost at full capacity. The wide open spaces didn't feel overcrowded and it was always easy to find a quiet spot for photos. However we were a bit affected by the noise while trying to nap in the afternoon and sleep at night. In the room, we could always hear outside noises of neighbours talking loudly, doors slamming, kids screaming, people walking on stairs. On one of the days there was a wedding and after it ended we could hear people talking in the lobby area of the villa. This went on late into the night. Maybe it was because we were on the first floor so the noise became an issue. Food at the restaurant was great and breakfast had a huge variety. Restaurant staff was attentive we remembered Huy and some of the ladies. Front desk staff Hiep and Anh were also very helpful. Hiep was everywhere for assistance, from the lobby to the restaurant. Most of the service staff were young people and this added to the lively vibe of the resort. All the other resort staff were very hardworking too. Security on duty 24/7. Many gardeners would be taking care of the landscaping in the gardens. I think the flowers also feel happy listening to music all day long and they smelled lovely! It was a pity to see guests plucking the flowers and wasting buffet food just for photos. We went to the pool for suntan at attempted to swim but it was too icy cold 😅 We noticed the pool was hardly used but the workers also cleaned the swimming pool so very often. Mercure Dalat Resort is probably the most luxury accommodation the city. Even though it is priced way above most hotels in Dalat, we saw where the value was going to - a lot of work and effort was put into maintaining the beautiful resort. During our 4d3n stay, we walked round so many times just to admire the flowers. There is also a resident cat! Not sure if the spa was open for business. Front desk shared that it would be ready next month however we saw a spa staff and she said bookings were available. We would love to try the spa in future. Overall it was a wonderful stay and this became part of our list of hotels to return to. Some things we wished for were firmer pillows, better soundproofing and a heated pool would be great, considering the cool climate in Dalat all year round. We will definitely be back and will request for a higher floor next time.

Dear Sir/Madam, We sincerely appreciate your kindness and for taking the time to share your experience with us. It brings us immense joy to learn that you had a wonderful stay at Mercure Dalat Resort. Your satisfaction is our utmost priority, and your kind words truly mean the world to us. At Mercure Dalat Resort, we are dedicated to delivering exceptional experiences, and knowing that we succeeded in making your visit memorable is incredibly rewarding. Your feedback serves as a great source of inspiration for our team, motivating us to continually strive for excellence and provide unparalleled hospitality. We eagerly look forward to the pleasure of welcoming you back in the near future and creating even more cherished memories together. Warmest regards, Hieu Nguyen Front Office Manager

Magical & Stunning

TripAdvisor rating 5.0/5

Sunshine61728766463 TripAdvisor review

Very detailed oriented. Lots of wonderful villas and amazing places and scenery! Definitely a grand way of representing a classic time.

Dear Sunshine61728766463, We sincerely appreciate your kindness and for taking the time to share your experience with us. It brings us immense joy to learn that you had a wonderful stay at Mercure Dalat Resort. Your satisfaction is our utmost priority, and your kind words truly mean the world to us. At Mercure Dalat Resort, we are dedicated to delivering exceptional experiences, and knowing that we succeeded in making your visit memorable is incredibly rewarding. Your feedback serves as a great source of inspiration for our team, motivating us to continually strive for excellence and provide unparalleled hospitality. We eagerly look forward to the pleasure of welcoming you back in the near future and creating even more cherished memories together. Warmest regards, Hieu Nguyen Front Office Manager

a wonderful trip

TripAdvisor rating 5.0/5

GrandTour45694541405 TripAdvisor review

i love this hotel. this make me feel like in the Paris. I love this design and the service. next time i want to stay here for longer trip

Dear GrandTour45694541405, We sincerely appreciate your kindness and for taking the time to share your experience with us. It brings us immense joy to learn that you had a wonderful stay at Mercure Dalat Resort. Your satisfaction is our utmost priority, and your kind words truly mean the world to us. At Mercure Dalat Resort, we are dedicated to delivering exceptional experiences, and knowing that we succeeded in making your visit memorable is incredibly rewarding. Your feedback serves as a great source of inspiration for our team, motivating us to continually strive for excellence and provide unparalleled hospitality. We eagerly look forward to the pleasure of welcoming you back in the near future and creating even more cherished memories together. Warmest regards, Hieu Nguyen Front Office Manager

Customer review rating 4.5/5

Thi X. T. L. Couples - Confirmed reviews ALL

Everything was good overall; however, the coffee at the breakfast buffet did not meet our expectations and the usual standard.

Dear Ms Thi X. T. L., Thank you for taking the time to share your recent experience with us. On behalf of the entire team at Mercure Dalat Resort, please accept our sincerest apologies for the inconveniences you encountered during your stay. We are truly sorry to learn that your experience did not meet your expectations and that aspects of your visit caused discomfort. Your satisfaction is our highest priority, and it is deeply regrettable that we failed to deliver the level of service and comfort you rightfully anticipated. Please be assured that your concerns are taken with the utmost seriousness. We are currently conducting a thorough internal review of the matters you raised, and necessary corrective measures will be implemented to prevent similar issues from recurring. Your feedback is not only invaluable to us in identifying areas for improvement, but it also reinforces the responsibility we carry when entrusted with your stay. We would be most grateful if you could kindly provide us with more specific details regarding your concerns. This will enable us to better understand the situation and take appropriate action to ensure it is not repeated. It would be our great honor to welcome you back in the future, and to have the opportunity to restore your confidence in our resort by providing you with the exceptional experience you deserve. Once again, thank you for your understanding and for bringing these matters to our attention. Should you require any further assistance, or if there is anything we can do to make amends, please do not hesitate to contact me directly at th… We sincerely look forward to hearing from you. Warm regards, Hieu Nguyen Front Office Manager Mercure Dalat Resort

Customer review rating 5.0/5

Hugh P. N. Couples - Confirmed reviews ALL

Very pleasant

Dear Mr. Hugh P. N., We sincerely appreciate your kindness and for taking the time to share your experience with us. It brings us immense joy to learn that you had a wonderful stay at Mercure Dalat Resort. Your satisfaction is our utmost priority, and your kind words truly mean the world to us. At Mercure Dalat Resort, we are dedicated to delivering exceptional experiences, and knowing that we succeeded in making your visit memorable is incredibly rewarding. Your feedback serves as a great source of inspiration for our team, motivating us to continually strive for excellence and provide unparalleled hospitality. We eagerly look forward to the pleasure of welcoming you back in the near future and creating even more cherished memories together. Warmest regards, Hieu N. Front Office Manager

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Other web-users rate our hotel

  • 119 reviews 9.2/10 Location
  • 221 reviews 8.4/10 Room
  • 312 reviews 8.5/10 Service
  • 162 reviews 8.3/10 Amenities
  • 130 reviews 9.4/10 Vibe
  • 120 reviews 9/10 Breakfast
  • 101 reviews 8.7/10 Food
  • 86 reviews 8.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.