Ibis Budget Lancaster Centre

Ibis Budget Lancaster Centre 2 stars

Customer review rating (ALL Rating) 4.0/5 467 reviews

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Description

Hotel extras

  • Pet-friendly hotel

  • Central Lancaster location

  • Close to Lancaster universities

  • Train and bus stations within 10 minutes' walk

  • Close to Lancaster Royal Infirmary

Hotel location

Ibis Budget Lancaster Centre

King Street
LA1 1RE LANCASTER
United Kingdom

  • By plane

    MANCHESTER AIRPORT At 101km / 62.76 miles

GPS:54.04706, -2.80081

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews for
Ibis Budget Lancaster Centre

100% genuine reviews from our guests

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ALL Rating  4.0/5  467 reviews

Booking cancelled

Customer review rating 0.5/5

Ian M. Couples - Confirmed reviews ALL

I would love to describe my experience with you if I had one but you cancelled my booking at short notice so you could fill your rooms with refugees at double the price.. pure greed on your behalf

Rubbish

Customer review rating 0.5/5

Lee S. Couples - Confirmed reviews ALL

We didnt stay with you as your hotel was closed due to a technical decision,yet when we arrived in Lancaster we noticed that the hotel was being replenished with food and drink to what looked like a hotel full of refugees.Why arent you honest with people and explain what you are doing as we had to find another hotel at a big increase in price.

Cancelled

Customer review rating 0.5/5

No Friends - Confirmed reviews ALL

We didn’t have an experience with you as you cancelled it so you could get the money for Ukrainians instead Ha the cheek

You cancelled my booking

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

I did not experience a stay at your hotel, you cancelled my booking which was very inconvenient for me.

Closed!

Customer review rating 1.0/5

David M. Friends - Confirmed reviews ALL

IBIS Closed the Hotel and cancelled the booking but forgot to cancel the satisfaction survey

Hotel clised

Customer review rating 0.5/5

Bernie C. Couples - Confirmed reviews ALL

I have no idea why I am being asked to review this hotel. We were contacted a few weeks ago to say that the hotel had closed and our booking was closed. We ended up booking a room at The Borough which was beautiful. I'd highly recommend there!

shocking as canceled my booking

Customer review rating 0.5/5

Edward C. Solo - Confirmed reviews ALL

rubbish u cancelled 2 weeks before travel thus causing me far greater expense

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Our booking was cancelled by you because you said you were closing down.

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

We did not stay as you cancelled it due to closure , very disappointing

Hotel cancelled our booking

Customer review rating 0.5/5

Alan Couples - Confirmed reviews ALL

Nothing to say, booking was cancelled by hotel.

The Hotel was closed when I wanted my break

Customer review rating 0.5/5

Dave T. Couples - Confirmed reviews ALL

The hotel was closed when I wanted my break

Cancelled - hotel closed

Customer review rating 0.5/5

Fran Couples - Confirmed reviews ALL

Emailed prior to visit to say stay was cancelled as hotel was closing with immediate effect

Cancelled my booking a week before my planned stay

Customer review rating 0.5/5

Bryce Solo - Confirmed reviews ALL

Terrible. Booked well in advance only to be told 1-2 weeks before due to arrive that the place was shut over Easter and I couldn't stay there. Had to re-arrange and stay somewhere else which was nowhere near as good as the original accommodation.

Booking was cancelled

Customer review rating 0.5/5

Dissatisfied Families - Confirmed reviews ALL

My booking was cancelled by Ibis. They rang several times to inform me and ask if I wanted them to book somewhere else as decision had been made to shutdown. Despite asking for their help they were useless. They tried hotels in Preston, I was visiting Lancaster. They told me they were not charging cancellation fees, I should think not, they cancelled, not me. They were very slow to return my money, after nearly 2 weeks I rang to ask about my refund, to be told they were having difficulties with returning monies paid. Apparently I should have had an email informing me of problems, but no I heard nothing from them and had to chase my refund up. After speaking to an assistant my money was repaid into my account manually the same day. Obviously am not at all impressed!

Hotel closed to public...

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

My room Got cancelled by the hotel for no reason at all except being told it closed now to public..around 2 weeks before I was due to stay at the Lancaster ibis Hotel... Leaving me.. At the last minute trying to look around the area for a hotel with twin room on a Saturday night which was vertically impossible.. Resulting in staying 67 miles away in Carlisle costing me much more in price for a twin room due to booking "last minute" also resulting me having to change all my travel plans by rail the next day to get home which took 3 hours longer to get home to Devon. due to no trains south from Carlisle until 1240!... And on top of all this I still receive emails from you say.. Look forward to see you/ welcome and thanks for staying / rate your stay emails..so by the looks of it unfortunately you haven't updated/ cancelled my booking after being told that the paying public is not welcome to stay at your hotel.

Customer review rating 0.5/5

Diane Couples - Confirmed reviews ALL

I didn't have one as you cancelled my reservation

Ibis cancelled my reservation 2 week prior to travel

Customer review rating 0.5/5

Mike Friends - Confirmed reviews ALL

I wasn't going to leave a review since I didn't actually stay there, but their third annoying email prompted a response. Ibis cancelled my reservation 2 weeks prior to my stay without offering an alternative. This left our group inconvenienced and out of pocket. No explanation or apology was given.

Ibis cancelled

Customer review rating 0.5/5

Vaughan Families - Confirmed reviews ALL

2 week prior to staying there again, got a phone call to say they have cancelled it for no reason and then trying to find somewhere else at short notice, however i did manage to stay in Lancaster and it seems it’s home to immigrants now for the next 12 months so not happy

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