Pullman Dubai Downtown Hotel 5 stars

Customer review rating 4.3/5 82 reviews

ALLSAFE approved hotel

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Room 1

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Pullman Dubai Downtown
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+ 23 Services

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa.

  • Rooms offer a spacious working desk with wired or WiFi internet.

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

Pullman Dubai Downtown

Marasi Drive
Downtown
P O Box 413311
413311 dubai
united arab emirates

Tel: +97143690000

Fax: (+971)43690001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTL AIRPORT At 15km / 9.32 miles

GPS :25.1872891, 55.2716534

Our accommodation(s)

Superior King

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Direct dial telephone
  • Mini Bar

Superior Twin

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Direct dial telephone
  • Mini Bar

Deluxe King Canal View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Lagoon view *

Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Direct dial telephone
  • Mini Bar

Deluxe Twin Canal View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Lagoon view *

Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Direct dial telephone
  • Mini Bar

Executive King Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Panorama view *

Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Direct dial telephone
  • Mini Bar

Executive Twin Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Panorama view *

Subject to availability

  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

DAS CAFE

Type of cuisine: Cafe

The Das Cafe is a vivid and classy cafe combining old world charm and a fashionable take on a coffee lounge The beverage service is sharp and stylish open for a perfect take away or mini breakfast and erving afternoon tea in style

Lunch

  • Mon
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  • Sat
  • Sun

Dinner

  • Mon
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  • Sat
  • Sun

BAYSIDE RESTAURANT AND TERRACE

Type of cuisine: International

Bayside Restaurant and Terrace elegant and vibrant buffet restaurant offers a contemporary reflection of global cuisine freshly prepared dishes European Asian and Arabic dishes cooked live for you using the freshest and healthiest of ingredients

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROTHAUS BAKERY BISTRO

Type of cuisine: Bistro

Brothaus features a homey intimate design and spacious green outdoor terrace. Enjoy fresh brewed coffee and breads and bakery treats for breakfast. For lunch or dinner dine in or takeaway nutritious salads and sizzling hot dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SECRET TERRACE BAR & LOUNGE

Non contractual photo

Secret Terrace pool bar and lounge featuring a relaxed atmosphere chilled lounge music and spectacular views of the Burj Khalifa. Located on the pool deck level of the hotel featuring cocktails smoothies fresh fruit and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 347

  • Maximum capacity: 468 people

  • Maximum banquet capacity: 230 people

Find out more

Our guest reviews for
Pullman Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

82 reviews

Convenient

Customer review rating 5.0/5

Dd Solo - 01/05/2021 Confirmed reviews ALL

It was convenient

Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Team
Customer review rating 5.0/5

Jessel Families - 29/04/2021 Confirmed reviews ALL

It's perfect in all aspect! Thank you.

Dear Jessel , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and and found our hotel was perfect. We hope to see you again very soon. Feel free to share your valuable feedback in our TripAdvisor page as well Sincerely, Pullman Dubai Downtown Team

Excellent location

Customer review rating 5.0/5

Ahmed Families - 26/04/2021 Confirmed reviews ALL

Excellent location service staff my holiday it was fantastic well love everything staff very good reception is fantastic person Mustafa we all my family love him

Dear Ahmed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will share your review with Mustafa as well Sincerely,

The best hotel in Dubai

Customer review rating 5.0/5

Hadi Families - 26/04/2021 Confirmed reviews ALL

actually I want say the best hotel in dubai amazing staff hotel location food was testy staff is very helpful I would like to say thank you mustafa you are amazing man hope see you soon

Dear Hadi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will share your feedback with Mustafa as well. Please feel free to share your great review in out TripAdvisor page as well. Sincerely,

Average experience

Customer review rating 2.5/5

Alejandra Solo - 26/04/2021 Confirmed reviews ALL

The hotel is nice, It was my second visit, however the service on the second time was much worse than the first time. Iftar buffet wasn’t really good and definitely not worth the price, not very helpful and caring staff. Will reconsider any more visits

Dear Alejandra, Thank you for taking the time to share your feedback. Please accept our apologies for the shortcoming in delivering a great service to you as we aim to do. We are constantly trying to improve. We have share your feedback with the team and discussed how to improve our service as well as the Iftar, we feel that we can make you much happier the next time, i do hope you will give us a second chance to restore your faith in us again. Please feel free to contact me directly and i will take care of every details for your comfort. Thanks again Sincerely, Wael Haddad Rooms Division Manager

Perfect stay

Customer review rating 5.0/5

Anonymous Business - 25/04/2021 Confirmed reviews ALL

We loved the hotel! Very warm and carefull staff, great location, very clean room, delicious food.

Dear Melikyan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Team

9.9 Satisfied

Customer review rating 4.5/5

Ms. M. Friends - 23/04/2021 Confirmed reviews ALL

Love it! The customer service is excellent than any hotels I've been to so far I could not say anything because all the Kabayans crew and not Kabayans everyone is serving in fair. Though we have a small issue about the toilet WC flush as it was not working properly and the noise of its water flow in WC is quite disturbing but somehow our stay is good. I would like to suggest about the small refrigerator it should have also a freezer, not a chiller alone.

Dear M., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also be checking the WC as well as the recommendation of the fridge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Haddad

Great view, helpful staff and probably the nicest jacuzzi ever

Customer review rating 4.0/5

Adam Friends - 22/04/2021 Confirmed reviews ALL

Pros: + helpful staff - if they promised to call me back, they did, which is not always the case in other hotels, + great service at the pool, a guy delivered towels to our seats while we were chilling out in a jacuzzi, + great view from both rooms and from the pool / jacuzzi, + wide choice for breakfast, some dishes changed daily which is great, + high standard of cleanliness, + 15min walk to Burj Khalifa/Dubai Mall/Business Bay Metro Station, + great spa treatments, + very nice birthday decoration in room - huge thanks, I'm really impressed! Cons: - quality of cocktails in pool bar is just okay, you could improve that, - lounge is closed, no substitution provided (in every hotel I know, if they close the lounge due to Covid, they offer at least something at the bar - this was not the case), - booked a rate with "30% off dining", been told that is does apply only to one of the restaurants. And I was told that at check-out, so it was too late to choose that one which has this offer. Also, this exception wasn't stated in the T&C on Accor website - staff told me they're new to Accor and that may be the reason. Okay, but I still feel it shouldn't be my problem, hotel should apply 30% discount and discuss it later directly with Accor, rather than leaving this case between Accor and myself. I get it may be a problem with Accor and not with hotel, but as a Platinum member, I would expect different kind of sorting things out, especially at a 5* property.

Dear Adam, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown, and of course thank you for your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the club lounge access, we are looking into an alternative offers now until we open the lounge mid-summer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 5.0/5

Essam Friends - 22/04/2021 Confirmed reviews ALL

Fantastic holiday in pullman Dubai downtown Excellent location service staff we want thanks everyone management staff very friendly and helpful we also need thanks mustafa in reception he always smile and helpful man

Dear Essam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Team

good location

Customer review rating 3.5/5

Olga C. Business - 21/04/2021 Confirmed reviews ALL

i was really and totally happy with hotel till my discount package was not prolonged after i decided to stay more long time. is not my first time i chose Pullman and stay long time. so dont understand really. so total impression about hotel quite changed not to the good side

Dear Olga, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Team

Perfect stay

Customer review rating 5.0/5

Avb Solo - 21/04/2021 Confirmed reviews ALL

Perfect stay in the Pullman hotel. Stayed there for a month and it felt like home. Team was very supportive and made you feel like home. I can recommend this hotel for business or leisure! It has all the facilities, very centra in Dubai, great pool and bar / lounge for the days off or evenings!

Dear Anton, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We were very happy to have staying with us and i was glad to meet you in person. The team look forward to see you in the next stay. Feel free to share your great feedback as well in our page of TripAdvisor. See you soon! Sincerely, Wael Haddad

Very good hotel I love

Customer review rating 5.0/5

Omr Families - 21/04/2021 Confirmed reviews ALL

We love the hotel and food rooms everything is fantastic acy I want say thank you so much mustafa you amazing person

Dear Jawad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel free to share your great feedback with us on TripAdvisor as well. See you soon. Sincerely, Wael Haddad

Beautiful hotel

Customer review rating 5.0/5

E. F. Friends - 20/04/2021 Confirmed reviews ALL

It was amazing the view waww the food the beds very comfy and great service with perfect location..

Dear e., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Rest assured that we will share your feedback with all team members. Sincerely, Pullman Downtown Team

Efficient and convenient

Customer review rating 4.0/5

Tomanux Solo - 18/04/2021 Confirmed reviews ALL

Good service and friendly staff- hotel well located especially if on business

Dear Emmanuel , We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. We will share your comments with our team. We am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Team

Well located

Customer review rating 3.5/5

Anonymous Solo - 17/04/2021 Confirmed reviews ALL

Hotel customer service is very nice rooms are clean the area is very nice

Dear maryam, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. We will share your comments with our team. We am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown Team

good location

Customer review rating 4.5/5

Arik K. Business - 16/04/2021 Confirmed reviews ALL

good service, clean

Dear Arie , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel free to also share you great review about is in TripAdvisor. Sincerely, Pullman Team

Good stay

Customer review rating 4.0/5

Bryan B. Business - 15/04/2021 Confirmed reviews ALL

I had a pleasant stay at the hotel. The staff was extremely friendly and the hotel was ideally located.

Dear Bryan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Team

Fun Getaway!

Customer review rating 5.0/5

Jen Friends - 14/04/2021 Confirmed reviews ALL

Our stay in Pullman Dubai Downtown was amazing! We loved the hotel facilities. The room was clean and the staff were friendly and helpful. The Secret Garden Terrace Bar was great! It had a great view, though the cocktails were basic. The pool was nice, though it didn't get direct sun until around 11am. The best part was that when we needed to get our PCR test to fly out, the hotel arranged for medical staff to come to our room and administer the test. It was a life saver! Not only did we save time, we were guaranteed to get our results in time for our flight. This was a huge relief!

Dear Jennifer , We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your feedback in TripAdvisor as well we will be grateful, and we will look after you again very well in your next visit. Sincerely, Pullman Team

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