MOVENPICK HOTEL AL ZAYTOON BAGHDAD 5 stars

Customer review rating (ALL Rating) 4.3/5 13 reviews

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AL ZAYTOON STREET, GREEN ZONE, 10015 BAGHDAD, Iraq

Description

Hotel extras

  • Escape the city routine and switch off in Baghdad's most exclusive staycation destination.

  • Turn life's biggest moments into unforgettable celebrations in Baghdad's grand ballroom.

  • From casual coffee breaks to signature dining experiences every craving in one place.

  • Step away, slow down, and recharge with spa rituals, pools, and wellness experiences.

  • Work smarter with flexible stays and spaces designed for focus, comfort, and balance.

Our accommodation(s)

Hotel location

MOVENPICK HOTEL AL ZAYTOON BAGHDAD

AL ZAYTOON STREET, GREEN ZONE
10015 BAGHDAD
Iraq

GPS:33.3026704, 44.380635

Telephone
Fax +9640

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  13 reviews

Customer review rating 4.0/5

Riyad B. Business - Confirmed reviews ALL

Excellent location, friendly staff. Spacious rooms. Bathroom is perfect. Best coffee is available at all rooms.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our excellent location, spacious rooms, perfect bathroom facilities, and the coffee available in all rooms. Your kind words about our professional and friendly staff truly mean a lot to us. It was a pleasure having you stay with us during your business trip, and we look forward to welcoming you back again soon at your second home in Baghdad. Best regards, The Management

Customer review rating 0.5/5

Nisar T. Business - Confirmed reviews ALL

At check-in, we had booked a junior suite, but the room overlooked a dirty car park and the windows themselves were also unclean. When I requested a change, we were moved to a smaller room without any explanation that this was actually a downgrade. I only realized this afterward and had to raise a complaint. It was frustrating because I would have gladly paid extra for a better room, but this option was never offered upfront. A manager eventually proposed a solution, but by then it was too late for us to move due to time constraints. Overall, the hotel feels unwelcoming and poorly managed. Staff appear very junior and lack proper training. Only two floors (5 and 7) seem to be operational, and out of four lifts, only one is working, which creates unnecessary inconvenience. There is no proper restaurant serving breakfast. We ordered room service instead, but the food quality was extremely poor—cold items, stale bread, and very limited, unappetizing options. Complaints to staff didn’t lead to any resolution, likely due to their lack of experience and authority. Basic service is also lacking. Reception staff struggle to answer simple questions, and even reaching the operator for basic information is difficult. Something as simple as requesting an extra quilt took multiple calls (3–4 attempts) before it was finally delivered correctly. I suggested to the manager that this quieter period could be used to properly train staff and improve service standards, and even simple touches like offering coffee in the lobby could make a difference. Overall, this was a very unsatisfactory stay, and the hotel has significant room for improvement across service, training, and guest experience.

Dear Mrs. T., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations and apologize for the frustrations you encountered during your stay. We understand how disappointing it must have been to face issues with the room allocation, cleanliness, food quality, service responsiveness, and the overall guest experience. Please be assured that your comments have been taken very seriously and shared with the relevant management teams for immediate review. We particularly regret the confusion regarding the room change and the inconvenience caused by the lack of clear communication at check-in. This is certainly not the standard of transparency and hospitality we aim to provide. We also acknowledge your concerns regarding staff training, service efficiency, maintenance of facilities, and breakfast arrangements. Constructive feedback such as yours is precious, and we appreciate your candid suggestions on how we can improve both our service culture and guest comfort moving forward. While we understand that this stay left a negative impression, we do hope you may consider giving us another opportunity in the future to provide you with the level of experience you rightfully expected from our hotel. Kind regards, The Management

Customer review rating 5.0/5

Ayman H. Business - Confirmed reviews ALL

Welcoming management and staff, beautiful, clean and tidy accommodation, fantastic Cigar Lounge, great for my business stay

Dear Mr. Ayman, Thank you very much for your wonderful review and perfect score. We are delighted to hear that you enjoyed your stay with us and appreciated the warm hospitality from our management and team. It is especially rewarding to know that you found the accommodation beautiful, clean, and comfortable for your business trip. We are also pleased that you enjoyed our Cigar Lounge. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon for another comfortable and enjoyable stay. Warm regards,

Customer review rating 5.0/5

Mohamed H. Couples - Confirmed reviews ALL

I would repeat soon one everything settled

Dear Guest, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you had such a pleasant stay and that everything met your expectations. Your kind words about your overall experience mean a lot to our entire team. It is always our goal to provide comfortable accommodation and excellent service, and we are very happy that you would consider staying with us again. We truly look forward to welcoming you back soon for another great stay. Kind regards, Hotel Management

Customer review rating 5.0/5

Colin G. Solo - Confirmed reviews ALL

From Mr Sami Aawar, the charming General Manager, to Mr Abbas, the F&B Manager; Mr Chadi, the outstanding and well networked Security Manager; the front‑of‑house doorman, your charming Nigerian gentleman whose mane sadly slips my mind; the security team including Faisal; the “cannot be more helpful” front desk; the welcoming restaurant and coffee shop teams including the outlet manager Marta, Inkyin Si, Muslim and Haydar; and the room staff, everyone simply could not have been more welcoming or helpful. Bearing in mind where we are in Baghdad, I would never have associated Iraq with providing me with the most perfect stay in the region. I felt transported back to a time when true hospitality meant something, and within a day, the Mövenpick Baghdad became my home from home. The hotel itself is frankly amazing for the location, and the effort put into the first week of the Holy Month of Ramadan was simply mind‑blowing, transforming a patio area into a fully-fledged Ramadan entertaining space. But it was the attention to detail in the service that truly elevated the team from excellent to wholesome and charming. I honestly cannot remember a hotel that has made me feel so genuinely welcome in a very long time, with such a sincere desire to help guests relax. Thank you to all for a fabulous 2 weeks!

Dear Guest, Thank you for taking the time to complete our survey and share your exceptional feedback regarding your recent stay at Movenpick Hotel Al Zaytoon Baghdad. We are delighted to hear that you felt completely at home and appreciated the warm, genuine hospitality from our multicultural team. Your kind recognition of Mr. Sami Aawar, Mr. Abbas, Mr. Chadi, and the many team members across security, front desk, restaurant, and housekeeping is truly appreciated. We will share your compliments with the entire team, as feedback like yours motivates us to continue delivering outstanding service. We also note your comment regarding WiFi speed and will work to improve this for our guests. It was our pleasure to host you during Ramadan, and we are thrilled that the special arrangements enhanced your experience. We look forward to welcoming you back soon for another memorable stay in Baghdad. Warm regards, Hotel Management

Other web-users rate our hotel

  • 12 reviews 9.1/10 Location
  • 23 reviews 9.6/10 Room
  • 43 reviews 9.1/10 Service
  • 21 reviews 9.6/10 Vibe
  • 14 reviews 8.7/10 Food
  • 13 reviews 8.9/10 Cleanliness
  • 9 reviews 10/10 Comfort
  • 7 reviews 7.2/10 Value

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